Why did the owner of Nine Clouds Beds & Mattresses just spend several hours of his time emailing me…read moreback and forth about Sleep Number beds KNOWING that I wouldn't be buying from him because he's 6 hours away from me AND willing to find me someone who is local to me that can give me mattress recommendations that's not a chain....all because of a blog post he made 7 years ago that initiated my contact with him. LOVE THIS!!! THIS is what being a business owner is about, THIS is the individual attention that EVERY person gets, whether they buy from you or not. You DO NOT get this from box chain stores. #buylocal #supportsmallbusiness #momandpop #ninecloudsbeds #seriousbusinessowner #customerservicegalore #ThereAreNoSleepNumberBedsInCanadaAndIAmSad

Came here to get a specialized bed, there were so many to choose from on the website when I was…read moreoriginally looking for one so I came in. Will was great to speak to and very helpful. There are recommendations for each condition or symptoms on the website which I was very pleased to see and all were helpful. I went in and ordered my bed. They delivered it and set it all up which I was very pleased about. If you are looking for a specialized bed at a great price - this is the only place you should be looking. Thanks to Bill and the team I now will get a great nights sleep forever!!

I have to say that Boris at Queensway Mattress help me found the best mattress for me and my kids…read more He gave me a very competitive price and delivered them on time and FREE!! So I got Ikea price mattress but for way better quality and such a friendly service. Thank you so much!!

The service here is amazing! Firat really helped me pick the perfect bed. I am extremely picky but…read morehe definitely understood and reassured me that I was making the right choice. I didn't feel any pressure with purchasing my bed at the moment! I'm so happy with the bed I've picked thanks to him! The delivery was fast and easy, Boris was so nice. Great place to check it out if you're looking for a new mattress with great prices :) Thank you!

I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

I'm soo pleased with the customer service here. They have wonderful customer service. They are…read moreprompt when they say they are coming with your delivery. Love this place. Such such friendly staff. The delivery guys are soo nice . I would recommend this place to all my friends.

ABSOLUTELY THE WORST store to deal with. beds don't work properly and they installed it incorrectly…read moreand the lied about the return policy and won't give us our money back. $8,000 dollars down the drain. DO NOT BUY FROM THEM!!!

$70 for a twin sized mattress! Granted that I was buying for a kid, who is light and has no back…read moreproblem, so I focus on getting something to tie him over to end of high school, upon which he would get a new mattress to head off to university. For $70, the quality and firmness is very good. The mattress is even flip-able, a feature that is not common nowadays, and can extend the useful life of the mattress. The second reason for the 5 stars rating is the selection. There are 3 models of twin mattress in the showroom. All of them are within my budget of $200. The nicest one costs $200, and it looks like something that would cost more somewhere else. I went to another mattress stores before I came to Springmade. There was only one mattress on sale under $200. One note to people interested in buying a mattress at Springmade: all the prices are HST inclusive, and you can pay by major credit cards. Joe is the owner. If you want to, you can negotiate the price with him directly. I didn't bother to negotiate cause $70 was cheap enough. Thank you, Yelp, for leading me to Springmade.

Mike personally delivered the three mattresses that we bought…read more He had to go through a half block construction zone. It was a pleasure dealing with him and we are very happy. I can highly recommend. Thanks Mike. Don Scanlan

Absolutely love this place. We have gotten all our mattresses from here for both our trailer (…read morecustom made ones ) and for our home. They are always so helpful when deciding on the best fit and super friendly and very quick in getting what we need. Highly recommend going here. We will never go anywhere else.

Went in for a new mattress as I was long overdue. Spoke with Henry who was very helpful, polite and…read moreprofessional. Found a mattress that worked for me and he even helped load it in the car for me. I found the mattress a tad too hard for me and spoke with Henry who connected me to the returns team. They set up a return pick up for me . I went back the location and found one that suited me better and they did a free delivery and pick up at the same time. The delivery team did a great job, super polite and helpful. Highly recommended!!!

I want to recommend this store even though we did *not* buy a mattress here - well, technically we…read moreplaced an order then cancelled it, I'll get to that. My spouse and I gave it a try after coming across recommendations on various forums, then confirming on the manufacturers' websites that they are an authorized dealer for the brands they sell. This is not the kind of mattress store that has locations in every neighbourhood or advertises on every TV show. Besides the store being out of our way, it's sparsely decorated with narrow aisles (which was actually a bit of a challenge with our toddler's stroller). Any mattress that's available to try is wrapped in plastic. If you need help, you may need to wait for a salesperson to be available. And while delivery to your front door is free, room delivery and/or haul-away are extra charges. Some people may not be happy with that style of service, which I understand entirely! But there are lots of options to try, prices are very good without having to wait for a "sale", and the salespeople are knowledgeable and don't work on commission. There's also no need to haggle - though extra coupons are often available through their email list. So why we cancelled? The exact same type of Sealy mattress we ordered went on sale for about a hundred dollars less the next day through a certain membership warehouse. National Mattress said they would honour their price match policy even though it was a different model name, which we appreciated, but could not match some of the other benefits of buying through the warehouse. Getting a refund required a return trip to the store but was otherwise hassle-free. Still, we are very happy to recommend National Mattress to anyone looking for a mattress in a lower-pressure environment where you don't have to negotiate for hours to get a good value.

This is very misleading company - on their website under the FAQ - 100 day worry free sleep program…read more- they say you can exchange and return without hidden fees, and can exchange even if item is opened. https://www.nationalmattress.ca/90-night-comfort-guarantee Once you order the mattress their email says the complete opposite, we confirmed and cancellated the order. ( i copied and pasted the email policy) This is very sneaky! All items remain property of National Mattress CA Inc. until item(s) have been paid in full. REFUNDS/EXCHANGES: Orders may be canceled and fully refunded before delivery, excluding special orders/clearance items or otherwise marked final sale products. Once a customer has received an order, no refunds will be issued; exchange only. No exchanges on opened accessories, including box springs, bed frames, pillows, and protectors. All exchanged mattresses must be returned with original packaging, tags, warranty cards, etc. All exchanges are subject to a $95 exchange fee. Please review our 90-day comfort guarantee on www.nationalmattress.ca for full details. DELIVERY: National Mattress CA Inc. will not be deemed liable for any delay in the delivery of the product. Please prepare for delivery by clearing any hazards, including furniture, decor, and ice/snow, which may be in the way, and protecting floors, walls, etc., as needed. We will not be liable for any damages caused during delivery whatsoever. Please inspect all products for damages at the time of delivery. Any warranty and/or exchange services may be void with visible soil stains on the mattress or without the original invoice and packaging, including the manufacturer's tags and packaging. Services are by appointment only and may be under the manufacturer's discretion which National Mattress is not responsible for. It is the customer's responsibility to read our full terms and conditions on www.nationalmattress.ca.

A friend recommended National Mattress Outlet to me. It's a smaller name in the sleep space but…read morethey offer huge deals! They're a warehouse more than a showroom but they have every mattress on display for you to try out. This means that it's not a pretty space but it keeps the prices down. When we walked in, it was a bit overwhelming. The salespeople weren't pushy at all, which made it a very comfortable shopping experience. We had some questions which Suraj was great at answering. He guided us through the differences between mattress firmness, coils versus foam, what a Euro top was, etc. He was super knowledgeable and it helped me decide what would make the most sense for my sleep habits. They carry good brands like Sealy and Serta mattresses in all sizes and at different quality levels as well. Each of the mattresses on display shows how much the big stores charge vs what they charge. It's really a stellar deal. The delivery was very smooth as well. There are different delivery charges for how far you want your mattress delivered, for example, delivered to your front door, into the room you want, and drop up and pick up of old mattress. They provide live online tracking and the driver will also give you a call as they're getting close. Really happy with my purchase!