SARA... YOU ROCK!!! You were wonderful to work with. I have not had customer service like this in a very very long time. Efficient, Knowledgeable, SUPER FRIENDLY just AWESOME!!! I really appreciate EVERYTHING you did for us. You worked your magic and got us our furniture when we needed it. THANK YOU!!! read more

Our beautiful new leather sofa was just delivered. Our order was filled so quickly. Only took a week from order to delivery. The two young delivery men were very professional and nice. They were prompt and neat with the set-up. Our Salesperson, David B. was so helpful in our selection of the perfect sofa for us. He was a no pressure salesperson and answered all our questions. He made shopping for a new sofa so easy. We will definitely purchase from Ashley again and will request David to assist us. read more

Best Ashley's furniture store that I have visited, Employees are very nice and very helpful, and have product knowledge, the store was clean and organized, i highly recommend to make a visit if your in the market for furniture also they have a Mattress show room. read more

I just want to say that Sara, at Ashley Furniture is amazing! From the moment I walked into the store, through selection, purchase, delivery and setup, she personally took interest and saw everthing through (depsite me throwing her several curveballs on delivery). THIS is why I wont be using anyone else going forward, customer service at its finest.....THANK YOU SARA! read more

A huge "bouquet of thank yous" to Sara at Ashley Furniture for working with us in getting our new sofa and loveseat. She went above and beyond, even working from home on her day off to find us such a great deal that we even asked her a couple of times, "are you sure?" When it's time to add another piece of furniture to our home, we will definitely reach out to Sara first. read more

I made a large purchase at my local Ashley Furniture Store in Lake Havasu Az. Everyone I encountered was extremely helpful and knowledgeable. My sales associate was Gina. She was very patient, helpful and not pushy. Gina was extremely familiar with the Ashley stock. Michelle, Zack and Derrick were helpful and always had the attitude of how can I assist you? It was a pleasure shopping and purchasing from this Ashley location. read more

I bought a chair from Ashley Furniture to be delivered to our home in Lake Havasu City. Ashley Furniture scheduled the delivery on a specific date between 10-2 but never showed and never called. Had them reschedule for another day and same thing happened, no show and no call. I thought the third time would be the charm. Same thing no show and no call. They then called the next day and said sorry about the no delivery, lets schedule something else. I told them to pound sand and to credit the account. I waited on the phone for ever and no one got back to me. Worst company ever to do business with!! read more

The service in this store is always good. We have made several purchases here over the years, and will likely make several more. Most recently, Sara helped us with a chair purchase. She was great! Not pushy, but very attentive to our requests for information and possible discounts. A pleasure doing business with Sara! read more

Don't buy from this store, they're all a bunch of liars, they sell you stuff and make promises and nothing ever comes out right! Bought a 4 thousand dollar bed and it was junk, had it returned 3 different times before telling them to take it back!!! After that bought another bed from them and needless to say.... It's also junk! Returning it and getting full refund!! Save your time and money and go somewhere else!!! read more

I'll start this review out by saying, this Ashley's has some of the most amazing, professional, cordial and personable employees! We have spent thousands with Ashley's over the past 15 years when residing on the Central Coast then down to So Cal and now finally in freedom loving Arizona! Majority of our experiences have been positive but still no comparison to this Ashley's in Havasu! We purchased an mdf bed set to save money as we plan to purchase another house in a few years so we accepted the lower build quality for the price. After building the king size bed frame we discovered the headboard was bent from factory and Ashely's immediately had a new one shipped to our door!! The mattress we purchased ended up not being to our liking so we returned and Ashely's not only credited us but gave us another discount on the second mattress purchase and had it shipped to our door no questions asked! This type of customer service where the customers needs and concerns are met with understanding and then addressed per the customers needs without hesitation is a rare quality to find in businesses these days! Ashleys employees addressed mine and my wife's needs and concerns without hesitation which made our experience a phenomenal one to say the least!!! We will continue to spend our hard earned money with you guys and can't wait to see you soon to purchase our new couch!!!! Thank you again for everything!!! read more

Sara is great! Loving the furniture we've received so far and it works beautifully in our new home, thanks to Sara's help. Still waiting for a few more pieces, but anticipating a positive outcome. First delivery had a discolored issue but it was quickly replaced. I recommend the Lake Havasu location and Sara! read more

Buyer beware!!! I would not recommend getting anything from this Ashley's furniture. We had two large sofas delivered in January 20 24 and the delivery man did quite a bit of damage on our doors and walls trying to get the furniture in. The store sent somebody out to repair the damage on the walls, but has yet to repair any of our doors. We have left countless messages as to the update with no return phone calls. It is just not worth the hassle of buying anything from them read more

A big thank you to David Bavier with his assistance in selecting furniture for my move to a new Parker home to start my next chapter in life... He situated the grandkids watching a Disney movie so I could focus on finding the perfect sectional and most of all for putting up with my 2 boys... Providing details on the material to pricing and the differences between the one I thought I wanted to what I ended up purchasing.... Couldn't have done it without you David!!! Thank you so much... read more

Eddie V, was extremely helpful. We found what we were looking for. Eddie worked out a good deal for us. It will be a couple of weeks before we get it delivered, so the rating may change. However, at this point we are happy with how we were treated and with the prices. Their furniture was very reasonable. read more

Sara is awesome. She listened to everything that I was looking for in a mattress and helped me find a great mattress that wouldn't cost me a fortune. She will definitely be the only one that I go see to get new furniture. read more

We had a issue with an order placed with a different location and they were able to get our order redone and delivered quickly. Robert in customer service followed up with updates to our order. Thank you! read more

Bought a beautiful table in December and it cracked on the tabletop from bad craftsmanship as it's composite wood like material-I called in February -March 2021 as it was warranted for a year. The store in Havasu contacted me several times to set up repairs but I couldn't make any of the dates offered. I finally asked if we could just pick up the top and replace it ourselves after about two months . They said sure come pick it up as soon as You can. A month later (in July because we don't live there full time ) I went in person to pick up the tabletop and the staff said it wasn't there, that it had no record on it coming in? Won't be coming in until mid October 2021. Why did they call me several times for installation date and then tell me to come pick it up? read more

Ashley Store - Cracked tabletop - Furniture Stores Near Me - Lake Havasu City, Arizona

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Sara is the best I always buy from her she is amazing at what she does and always saves me money and time when I finally find something I want read more

Poor service and customer support. Delivered the wrong product and have been waiting for them to get it right. They do not stock or ship from their facility. Arranging delivery on a specific day has not been possible yet. I'm on my third trip from California to lake Havasu to be there for the delivery. I'm fed up with their incompetence. read more

Stopped by today to check out options for a new mattress and sofa. We weren't totally sure if we were going to buy today, especially with the holiday sales coming. Eddie and Derrick helped us and they were awesome! They made sure to answer all questions and help us with finding the right items. We were able to work a deal for everything that was fair and better than expected. The showroom was beautiful and there was plenty to pick from. There was even more in the catalog that was available as well. Hopefully, the delivery goes well too! read more

Went to Ashley's to purchase Bedroom furniture, had outstanding service with sales Rep SARA HERRICK. Sara was able to answer all questions and was very professional in helping pick the proper set. She also noticed that we were looking at a secondary bedroom set and was able to provide us with a full detail of the brand name in the event we were to purchase at a later day. We called her back 3 weeks later for that second bedroom set and purchased with ease. We have had good luck with this store in our purchases and recommend highly. read more

I ordered a table and buffet table and 2 days later I decided I wasn't sure it was going to match the inside furniture, so I called to cancel the order and was told they had to call the manager. Then they said it couldn't be cancelled they have a no return policy. I hadn't received any product yet so not sure why it would be such a hassle to cancel the order. I was told I could get a credit on my purchase for something else. I said forget it and waited for my ordered items. The table and buffet table arrived, looks ok, wish I would have waited and not ordered especially since they are so anxious to get their stuff sold they don't care about customer service. Cancelling 2 days and they said no. Lake Havasu Store read more

I stopped in and looked around. The staff was friendly. I liked some of the furniture here. Not great quality. But, not IKEA either. I went home and started looking at the reviews and website. The website is like a huge corporate website. The pricing is strange. You need to put in a zip code to get the real price. Weird. Anyways, after looking at the reviews, I wasn't comfortable with having furniture delivered. I wanted to see what this store had in stock and pick it up. I called with some SKU numbers. They guy that answered was quite rude when I told him I wanted to pick it up. So, basically if you want to pick up your furniture you need to go to Redlands, CA. The guy wasn't willing to see if a closer store had my items in stock or didn't have the ability to do so. I called Redlands and was on hold for 15 minutes. I hung up. Overall, big corporation. Customer service and prices are what you'd expect. Shite. read more

We ordered a Tempurpedic mattress in july. The first promised delivery date passed without a word from Ashley. We called and were told by the end of September. On October 1st we went in. We were told there was no mattress for us. Not happy about not having the mattress but even more disappointed that we were never contacted. i have been in this situation of having to wait and wait and wait BUT in the case with the other company we were called, apologized to and completely kept in the loop at all times. Now I know that if I want to buy something from Ashley, I go to Amazon and order it. And if you want a mattress GO TO MATTRESS FIRM!!!! We had it the next day! read more

I took my in-laws in today to buy furniture they needed as soon as possible due to an unexpected move to assisted living. Esther was amazing. She was so patient with them. She took time going over everything. She also arranged to get it delivered as soon as possible. I really appreciated the amazing customer service! read more

We have worked with Esther over at Ashley and she was beyond helpful with adding on furniture after we placed our initial order, rescheduling our delivery because our move in date got pushed back, and making sure our repair got done when a piece came in damaged. I will keep going back to work with her and would recommend you ask for her when you go in. read more

We purchased a bedroom and living room set and Esther was very helpful. We had to time our delivery with our houses completion date and she was great helping to arrange that for us. read more

We were able to find the perfect living room set at a great price this past weekend, Calvin was very helpful and polite. Thank you for making it a great experience!!! read more

WARNING! WARNING! WARNING!!! The staffs and employees that works here are nothing but LIARS and great CON ARTIST when it comes to getting their sale commission!!! They had mastered the SALE AND BAIT CON!!!! Out of all the places we had shopped around to furnished our new home. This is the only place/store that is beyond unprofessional, rude and directly keep lying to our faces. The lies continues out of their mouth is unreal. Despite numerous texts threads and VM and recorded conversations we had that's completely contradictory to their now false and misleading promises in order to keep you in the Sale and Bait scheme they mastered. They had the audacity to be even more disrespectful and mouthy and poorly treated customers when they are finally confronted by the lies and false sales. They hide behind the franchise owner and even misuse the cops services so they can play the victim cards. I will never recommend this place for any business and future business even to my worst enemy. Beware of their SALE AND BAIT TACTIC!!! They had mastered it. Sarah, Randi and Derek are nothing but con artists and especially DERECK THE BIGGEST LIAR I HAD EVER MET of which he trained his staffs to be exactly like him. To be nothing but liars and con artists. The employees here unprofessional, lack any training of customers services, most of all they only care about meeting their quota and commission. read more

They are the best for customer service! Janet went above and beyond expectations for my home! New couch came today, they exchanged it for the first one we purchased! It is beautiful and fits so well! read more

Ashley Store - Furniture Stores Near Me - Lake Havasu City, Arizona

I have bought alot of our furniture from this Ashley in lake Havasu. On this trip, our salesman David Bavier was very helpful and got us a awesome price with a great delivery date. Their furniture is great quality and a fair price. read more

Will not be patronizing this store again. I really think separating you from your money is their priority, not providing their customers with good customer service. The salesman we had was a complete jerk. Got the feeling he didn't think we were going to spend much money as he completely dismissed us when he spotted a different customer looking at an expensive sofa. He make a beeline to them and left us standing there. We had to find another sales person to help us. We did end up ordering a few things which took forever to arrive. We had to do the follow up on delivery as we never received a call from them that our order had arrived. Turns out it had been sitting there for a week. I am not sure how they survive as the store seemed deserted. read more

So I chose ashley furniture for a couple of reasons. First of all I have a two story house and don't particularly enjoy moving stuff up two flights of stairs, second being they deliver and set up. Should be an easy hand off ordeal for me and I like that. I ordered an entire bedroom set so the more hands off the better. Stuff came in sooner than we anticipated but we managed it and had to take time off work to meet their delivery date. 1. Or order showed up an hour and a half late. They give themselves a two hour window in which they should be able to meet. No one called us and said they were running late or anything of the sort we had to call them. Poor form 2. Originally I was told a night stand was damaged so they didn't bring it. Not before the delivery was made I was told after they had showed up. I said fair enough I don't want anything broken but then I was looking around my room and noticed I was missing a dresser as well. Was told "oh it must have been damaged too". Ummmm how did this not come up when you told me my night stand was damaged and why did I have to bring it up. 3. Mattress had a huge lump in it. I asked if that was common. I was told sometimes. So at that point I was so damn frustrated I just said whatever thanks 4. I call to inquire about all said mishaps. Customer service lady just passed the buck on everyone and everything instead of owning up as a company and making things right. So in closing I wouldn't use ashley ever again. What was supposed to be a single hands off experience has turned into an absolute nightmare of frustration and missed work. Not sure exactly where their problem lies but they need to take a serious look at their operation and get some positive change going read more

Two years ago we purchased a mattress there. What we paid for and what we got are two different things. A few weeks ago I started to use that mattress, I noticed that it sags in the middle, I stopped by the store to complain and they sent someone out to check it, he checked the end of the mattress and not the middle and I have heard nothing since. I have sustained back problems and am currently in physical therapy? I am in agonizing pain. Two days ago I went to our best store and bought a new mattress and I am waiting for delivery. I prefer stores that you can trust, Ashley is not one of them. read more

We bought a couch and love seat 3 weeks ago from Ashley Furniture in Lake Havasu, AZ, knowing we would have to wait 2-3 weeks to get it. Yesterday they deliver only the love seat and the nice delivery guys (very nice truly) said you do know your couch isn't here I said no and no one called. I called yesterday and was told it is there but they don't know where. No one called back today to tell me the couch is damaged and it will be another 2-3 weeks to get it. First, you take our money right then and we wait (while you draw interest on the money) to get what we purchased, the least you can do it have good customer service, BUT NO!!! Second, when your delivery people are coming and the phone rings saying RUSSIA you may want to let people know this isn't an overseas call so you answer it. Third, I WILL NEVER buy from you again. There is no reason we have to wait another 2-3 weeks for our couch when you can SHIP one from another store or give us the one off the floor. Thanks Ashley furniture for this. read more

It took them eight weeks to deliver our sofa. Like everyone else they are using the virus as an excuse

went here to look at bunk beds.. I've bought furniture here before but this experience was bizarre. so they take us to see the bunk beds but one worker just sat there and stared at us.. I mean super uncomfortable so we bounced. read more

I built a new house and being a male, new little about decorating or buying furniture. I went to Ashley and met with Sara and she helped me pick furniture for my entire home. More than 30K worth. She came to my home a couple times to get a feel for it and determine what I needed. She did a great job and I'm very satisfied. I had a couple problems with a piece or 2 of furniture but overall was satisfied. I have no experience with other sales people there but I sure appreciated Sara. Dave R. read more

I had a great shopping experience today at Ashley Home Store in Lake Havasu City. The sales associate (David Bavier) listened carefully when I explained what I was looking for. He was able to show me a nice variety of options and colors of power sofas and loveseats. I purchased both a sofa and loveseat today from David. I thought I got a great value for the quality of the product. David's knowledge of the product, and his friendly and helpful demeanor made me feel confident in making my decision. Thank you David. read more

Completely disappointed in the service received on 3/25. Before going to leave a review we first called Derek, the general manager but his explanation and excuse were nothing short of pathetic. We just purchased a new home in which we intended on completely furnishing. Upon arrival at the store we were greeted by Eddie who was pleasant but unfortunately it went down hill quickly. As we browsed we were surrounded by several employees at various times arguing with one another, then talking about customers negatively all while completely ignoring the fact we were right there. Then when we found the bedroom set we were ready to purchase, we were going over details with Eddie about the set and the general manager, Derek, came over in the middle of the conversation to cut off Eddie and ask him to turn on a lamp. To say we were made to be unwelcome and not acknowledged is an understatement. We mentioned the issues to Eddie and still called back to place the order but first requested a call from the manager in hopes our feedback would be well received - it was not. Now we will be going elsewhere to furnish our new home due to Derek's terrible response, ignorance, and lack of customer service skills. read more