I really don't want to even give a star. They lost the name phone number and email . My dad bought a lift chair. For the last 2 weeks he has needed. They don't care. Excuse after excuse. I would like the manager delivery the chair. I have no faith in people anymore. This is so wrong. read more

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service has certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. It took them 66 days from the time I reached out to them to provide me a useful response. Their inability and lack of desire to communicate effectively in a timely manner has left stuck making payments me on an ruined, expensive mattress that no longer has a valid manufacturer warranty from this mess. I would highly suggest shopping elsewhere for your furniture needs. On June 24, 2023 I needed to file a warranty claim due to a expensive mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. There was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. On 8/2/23, I contacted the escalation team as requested and provided my account the, and it took over a week to hear back from them. They kept calling my wife at work (nurse) despite me providing my number and telling them to update the contact to me. I was never once left a call back or claim number to get call them back though, just had to hope I was able to answer when they called. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info. read more

Ashley Furniture is not a good company. High turnover. They sold us a defective battery and no one knows how to return it. They have a high staff turnover so there is no follow through. The contact at the corporate office also was not able to get any results. We have lost $200 and will never purchase anything from Ashley Furniture again. read more

Made a $6000 purchase (in September 2022) with issues from the very beginning. It is mid-November and I will not have a complete order until mid-December 2022. When I asked for some compensation on another item I am willing to purchase from the store, I was offered the same 20% that they are offering to any other person off the street. I will not be buying from Ashley furniture for any future purchases. I suggest you beware as well! read more

I was addressed as "bro". They refuse to honor a warranty because even though it's defective, it's not defective enough?! And apparently my account was "lost" when the company changed hands. read more

I bought matching couch, loveseat and high top kitchen table with 4 chairs. First off and biggest complaint the stuff is so so cheap. Its been 1 yr. just me and my husband in home. First week had repair man out their material was pulling away from the cheap plastic hob nails in front of arm. Recliners feet area foam is already wore so bad and gone your legs are on a hard board and cheap leather sags and hangs when recliner in put in. Underneath the cushion you set on has no underneath just cheap boards when your hand is between cushion and arms. Charged a lot also for assembly their was no assembly as sales person said a lie. The men came and just set it on the floor all in one piece. Kitchen table was 2 min 4 quick bolts. Do not get the stuff go to the cheap stores and pay half what a rip off. I have other furniture for over 10 years and still is not as worn as this stuff. read more

They have great customer service and are very helpful and friendly. My couch was on back order but they called me as soon as it came back in stock and I received it delivered before the date they had originally told me. I was very impressed with the timeframe and we absolutely love our couch! They offer great deals but the black friday is actually the best one! read more

I absolutely Love this store. They have so many unique items in their store and for great prices. I bought a couch, kitchen table and several paintings and every time I have a visitor, I get so many compliments on the items that I have purchased from their store. I was very impressed with their customer service, each time I have purchased an item from there they have always been on time, I have never been inconvenienced by this company, I cannot express enough how much I truly love this store. I will definitely return again, and suggest if anyone gets a chance to visit their store they will not leave empty handed. Happy Shopping. read more

We were very happy with the service we provided from Ashley Furniture. They also have a great selection to choose from!

Good service, decent selection. Every time go in there the same stuff is on sale, I do not think they regular prices as we know it which means they make up what ever price they want, then tell you it's on sale. Also, $99 for delivery is outrageous, Art Van in Findlay charges $99 to come to Lima, Ashley is local, another way they add to bottom line. read more