After having a frustrating situation around the corner at a different business, I reached out to Ashley and spoke to Audrey. She met me at the front door and introduced me to Joseph(the mattress specialist). The 2 of them were patient in answering my questions and really making me feel heard and cared for. In under an hour they were able to get me a great price and made sure that I left knowing I made the right decisions and equipped with information if I needed anything further. They certainly took a huge weight off my shoulders as mattress shopping is stressful! read more

Poor product quality and poor value I would not recommend it to anyone else and I tried to upgrade and buy a new product but the store personnel refused my request!@ read more

Came in looking for a sectional couch. Was offered help by the assistants working many times but really just wanted to shop around ourselves. The store is rather large and you have plenty of options to sort through. Didn't make any purchases but would have found plenty of help in store if I had decided to. read more

Ashley furniture is trash and so is their customer service! I have been trying to get my sectional fixed for 4 months now. It's covered under warranty and it has been a NIGHTMARE dealing with customer support. They have not ordered all of the materials needed for the past 3 scheduled repairs, they can't get the scheduling figured out, I've had to miss work 3 times now because the person I talk to schedules me for afternoon who CB I can do then their automated system overrides it and puts it for a morning slot making me miss work. I've been trying to speak to a customer service manager for over a month and no one will call me back. The couch is a substandard product and after only 6 months the cushions deteriorated, the seams have busted, stitching is coming out and the fabric looks like it's 5 years old!!! Ashley Furniture is the worst company ever! read more

I had a bad experience shopping at a competitor recently and was nervous to go furniture shopping again. We decided to go to Ashley's after I did some research online of what I had wanted already in mind so that way I could get in and out if I had a similar experience. My family and I snuck in the front door and while we were browsing for a few minutes, Deon aka "D", warmly greeted us. We said up front that we like to browse by ourselves first and if we had any questions, we would reach out to him. I loved that D respected our space and he made himself available when we had questions. He didn't follow closely where it felt stalkerish but he was close enough to see us pop up our heads looking for him when we needed him. Definitely no pressure and his energy matched ours, and he was very helpful which made the shopping actually fun. He gave us a great suggestion on some arm chairs which we described what we were looking for and bam! He found them on the website but they didn't have it in store, so he helped us order them online. We ended up buying a living room, bedroom, and dining room set from D. The next day or so, we reached out to him to ask him a question and he promptly replied back. Great experience. He made my anxious self relaxed with furniture shopping. Thank you D! read more

This review has not to do with this particular store but with Ashley as a whole. I had no idea the company was so disreputable when I ordered a bed to be delivered and built, so I was shocked when it came with only one headboard post and three footboard posts. The delivery guys said someone would call me that day to rectify, but no such call was made. I had to make it myself, running around with chatbots until finally someone said a new delivery would be scheduled and I would get a call to schedule it. Once again, no call was made and I received a text stating my delivery was scheduled for a day I wasn't available. The link to reschedule was bunk so I had to call again to reschedule. The next available day to deliver was over a week from the original delivery. Not only does this set back my entire moving plans, but I've also been sleeping on the floor. For someone with a dust allergy, it's been absolute hell. I'm glad they made me feel like such a priority after bungling my order. After an hour on the phone, their marvelous customer service team felt that 100 dollars off a $2500+ order was a great form of compensation for over seven days of sleepless nights. Not only will I never buy from Ashley again, I will actively begin discouraging others from doing so. I'll bring it up at dinner parties. I'll talk about it at the grocery store. I won't rest until everyone I know and meet understands how little they value their customers. It's my civic duty to ensure this never happens to any other human being. Also the quality of the product itself is questionable, with many areas of the wood showing wear and signs of poor staining. read more

This review applies to the Ashley Furniture company itself which needs to be investigated. Do not shop online or at a location...they need to be put out of business!! READ THE REVIEWS BEFORE PURCHASING I purchased something online. I realized, by calling the # they call "customer service", which is a scam and lies department, that Ashley Furniture is a bad, bad company before they could stick me with not giving me a refund - that nightmare hell hole. If you have a Havertys Furniture in your area (they would be worth a drive) go there instead. They are an awesome company. TRUE customer service. When you walk into a Havertys you are not treated like vulture food. read more

BUYERS BEWARE!! We went into the store and purchased 2 recliners and then 2 matching couches. We paid for the entire purchase that day. The shipment did arrive about 2 weeks later (on Sat.) and we immediately noticed that the recliners had inferior particle board foundation while the instore had plywood foundation. This immediately looked like a bait and switch situation. We informed the delivery guy of the wrong recliners & then followed up on the following Monday to inform store of the wrong recliners. We were told they would deliver the correct items but when they came they were identical, with particle board foundation. In store that knew the problem was Homie & Daniel & then a huge bunch of Customer Service folks that do a tag team of getting nothing done. After a couple months of back and forth, we gave them the option of #1 Replace our recliners with what we bought like in the showroom that had plywood foundations. #2 If can't replace, give us the 5 year protection warranty on the recliners so we will not be penalized with the inferior foundations of the recliners you sent us. #3 Refund our entire purchase so we can get good recliners and then two couches that match them. BTW, they have a policy that you must contact them within 3 business days if what you recieved was damaged or defective and they say they will work with you to repair of replace the item(s). Our recliners were defective and they were contacted within three days and we still sit here with these inferior particle board recliners. I had thought Ashley ws a reputable business but my eyes are now open. Between their bait & switch they did on our purchase and their duck and dodge Customer Service, I will never do business with them again. BUYERS BEWARE!! read more

Never buy anything in this store. I'am waiting for a bed that a bought 40 days. And the manager is rude.

I came to Ashley to use a coupon I received from City Furniture, which I was told that would work at Ashley Furniture. The sales person I talked with went to talk to her manager about the coupon and I was told that I was not able to use it at the store and that it could only be used at City Furniture stores, despite being told otherwise. I politely expressed being disappointed with what the manager had told me, and she said she was very sorry and that instead of letting me use the coupon that I had brought to the store, she'd be able to give me $100 off of my $400 purchase. This was quite a decent deal which I appreciated but I was still overall disappointed with being told that I could use the coupon, when in reality I wasn't able to. read more

If you order something from Ashley you will be lucky if you get your delivery. They don't care and are super unhelpful when you call. All they told me after we wasted 8 hours waiting is that they were still coming but no one from the delivery service called us. The next days they have no clue why the delivery didn't happen. They keep saying they will check with the warehouse but they cannot call only email. What kind of business is this. This is a continuous issue that they refuse to fix. I will never buy anything from this company ever again and recommend no one else should. read more

I came into the store on a whim after being unimpressed by other local furniture options. Hind greeted me at the door and shared information on how to read the tags. She was not pushy or aggressive, but was kindly there to offer support and advice. I am easily deterred by aggressive sales tactics. There was none of that here. We just moved into a new place and were in need of everything. I had no idea what I wanted, and needed a couch a bedroom set a dining room set, etc. Again the experience was easy and the employees were kind and helpful as I wandered the store for hours and awaited my husband to arrive for additional reinforcement. We were able to get financed and take advantage of discounts. Overall, it was an excellent experience and I highly recommend using Ashley furniture for your furniture shopping needs. read more

WORST DELIVERY EXPERIENCE!!! If you purchase anything from this store be warned as the delivery team will damage your furniture, leave trash in your yard, and treat you like garbage! This company has no concern for who represents their company! read more

Very frustrated with customer service. They do not care about customer. After the sales is " complete ". Screw you with your order. Very irresponsible store. I could not recommend and definitely will never step on this store and when someone ask me about I will provide with my bad experience. read more

Ashley Store - Furniture Stores Near Me - Orlando, Florida

if there was a rating under 1 star, I'd pick that. I hate this store, their customer service is terrible. I bought a sectional under their 1 year interest-free promotion and the left-facing arm piece didn't work. it took 3 separate delivery attempts to get a left-facing piece that worked. than the store handled the left-facing arm piece as a separate purchase apart from the whole sectional such that I've been charged interest for that $400+ piece month after month. I was told by synchrony that only the store can fix their mistake. good luck getting someone in customer service from the store to answer the phone. you'll get transferred to customer service Ashley who can only deal with delivery issues. honestly just now someone from Ashley customer service (delivery issues only customer service) said that he would create a "ticket" (whatever that means) and email the store about my issue requesting a refund for all interest and to not charge my account interest until after the promotion and that's only if I miss that last payment. We'll see, but do yourself a favor, stay away from Ashley furniture. read more

Today we were here purchasing our girls bedroom sets and we had Hind helping us as she was amazing

Stopped in here looking for a family room recliner sectional. We have a lot of pets so not looking for high end - just something comfy that I don't care has pet hair in crevices that the vacuum just doesn't clean!! Was greeted at the door and left to roam as requested. Nothing worse than a salesman hovering when you truly just want to look. I found a couple of things I wasn't even considering but super cute bedroom sets for a guest bedroom. Prices are reasonable for the quality. Well light open showroom. Great delivery options. read more

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Terrible customer service. Manager, Giselle, is rude and not very knowledgeable. Refused to accept a broken chair return. Giselle was argumentative and had a difficult time understanding the problem. Sadly she has no grasp of the meaning of customer service. read more

Ashley Store - Giselle attempting to fix broken chair because she says she is unable to return and refund. Very limited knowledge. - Furniture Stores Near Me - Orlando, Florida

Service at this location is beyond unprofessional. The ladies at the service desk don't deserve working with customers. My salesman was so clueless, he had to run to the manager consistently to make sure he was answering my questions right. Let's not get started about the so called gift cards you get in turn of spending a certain amount. You'll never get that gift card read more

Ashley Furnature at Millenia is seriously the WORST run store on the planet. Their customer service is deplorable. The communication from their side is nonexistent and their problem solving skills are a joke! 7 trips to the store to resolve this issue because no one will call me back or willing to take on the problem. The GM is never there and the manager on duty is always unavailable. I changed all my plans today for a scheduled delivery and pickup for damaged products they sent me. Turns out they didn't actually finalize my purchase and now won't be getting it until sometime in December. This place is a joke and avoid at all costs! read more

Wish there was negative stars. Stay away, go across the street to City or RTG. I bought a couch back in early April and they lied to me saying early May. Then late May. Then July. Then August. Then October. Then November, December, and now 2022. Each time I waited like a moron they announced a new extended wait time. I've had to drive out over 10 times since they NEVER answer. The couch I bought is the first couch you see when you go in, moved to the front. If their mouth is moving you can tell they're lying. read more

We found the perfect couch!!! It's called The Alesandra and it's so comfortable I love it

DO NOT BUY FROM THIS STORE - I beg you as a frustrated and exhausted (former) customer. My boyfriend and I purchased a dining room table at the beginning of July. We were told that delivery would take two weeks. I received an update that we would receive the table on August 10th...then I got an email saying we could have it earlier. I selected an option to get it a couple of days earlier. When the delivery company arrived, they had the chairs but not the table. They said someone from the store was supposed to have called me; however, they did not. The delivery team then returned a few days later for the table; however, were an hour and a half after the delivery window without any notice and had the table and legs but no hardware to put it together. I was told I was going to get a call to reschedule; however, never did. When I received an email saying Ashley could redeliver the table today, I was pumped. Finally...my table would get here. Unfortunately, when I checked the website, my delivery could not be tracked. After speaking with Jean, an online agent, they said that the delivery company contacted me on 8/14; however, I have no voicemails and no calls from anyone outside of my contact list. They then said the table was backordered until September 11th and there was nothing they could do. When I said I wanted to return the chairs, they said I had 72 hours from after it was delivered to return. I don't have the entire set and won't be getting it for a month from now. After asking if there was anyone else I could speak to to save a future customer and not cancel the other things my boyfriend and I ordered, Jean refused to help or see if anything else could be done and instead told me to "try to have a nice day". There are a TON of better furniture stores in Orlando that have more reliable delivery service. PLEASE do not make the same mistake we did and select someplace else. (And honestly, this isn't even counting the other issues I've had with Ashley's online ordering and delivery service where the couch I ordered wasn't put together and instead dumped in my living room for me to put together and get rid of the packing materials. It took me about 2 months to get a refund for the delivery service on that one and SEVERAL phone calls) read more

My Outdoor sectional started to come apart and became so brittle we can't even sit on it after a year. Called store and said warranty is up, should have bought a protection plan. Furniture shouldn't look like this after 13 months. Every time I called store they took my information and no one ever calls back. Stay away from them! read more

Ashley Store - Furniture Stores Near Me - Orlando, Florida

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I have ordered a queen size bed from Ashley.com. The bed arrived with a missing part. I called their customer service dept to request the missing part. They asked me to wait for 5 business days for a specialist to contact me. 5 days passed and no one contact me. Called Ashley customer service dept again, and they asked me to wait for another week due to short staff. What kind of horrible service!! They have not yet identify my missing parts yet. So I imagine when someone finally contact me, it will take another week or so to identify the missing part and then ship to me. This could take a month. In the mean time, I have to sleep on the floor. This is terrible. read more

I recently bought a sectional at Ashley Furniture Store and since we got a delivery we noticed multiple defects. I called right the way and was told that a technician did have to come an assess the damage . Once the technician arrived 10 days later I was told that those damages are "Manufactured Standards " . I have been back and forth with them and haven't had an answer. read more

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This was our third time shopping in store with the same sales person. We made it perfectly clear, we needed a new kitchen table by December 13, 2021. It was October 20th when we placed our order... only because the sales associate promised us it would arrive by December 2, 2021. December 2nd passed, and so on the 7th I contacted them. Only online because it was impossible to get a person on the phone. New estimated date was December 31, 2021. I laughed because, no one will deliver furnature on New Years Eve, but okay. December 31, came and went. I attempted to make contact again. Only on line... because I was caller 125. Our new estimated date was January, 28, 2022. I was accused by the person I spoke to it was being delivered to our home this day. I still felt unsatisfied. I wrote to the customer service and sent them an e mail. All I asked for was an apology and why they train their sales associates that have been with them for 5 years, to promise a date that they didn't deliver only to make a sale. I also said if I didn't receive a reply, I would go to the store in person request a refund. Today, January 9, 2022 we went to the store again to inquire about the order. Before explaining my full story with getting the "date run around," I waited to see what date they would tell me. Their reply? April, 2022. This is unacceptable. I shouldn't have to jump through hoops to get an answer after we dropped 3,000 in store at the drop of a hat only to not receive what we ordered in a timely manner. What going to happen in April? Next date in October? Needless to say, we processed a full refund. I hope this company goes under and continues to close their stores since they don't value their customers and they personnel working on the online chat seem to just pick a random date out of a hat. I will make sure no one I know goes to their store, or buys anything. And I will continue to tell my story on all social media until I am heard. read more

Worst experience ever.Delivery men couldn't communicate with us they damaged the walls in our home furniture was damaged I wouldn't even give them one star. read more

Hind was very professional and helpful and provided great service for us while we were looking for a sleeper sofa.

We love shopping at Ashley furniture and Stanley was incredibly helpful and awesome to work with!!

Stanley was amazing in helping me with my multi room furniture purchase. Not only did he help me locate all of the right pieces to fit my design, his ability to see my vision was spot on! Thanks to everyone in the showroom for a great experience!! read more

DO NOT BUY FROM THIS COMPANY!!! Bought 4 stools. $600 without tax. They were delivered the 1st time damaged. The 2nd time they looked fine. Not even 30 days later the screws are loose and some are falling out. They will not take a return and will only send out a service person. For $600 they should be taking a return for stools that haven't even lasted 30 day. read more

I never heard back from anyone from Ashely furniture. Even though I follow up with phone calls. They never repaired the damage they did to my console. My sofa is less than a year old. The cushions are not holding up well. I would not recommend them. read more

Ashley Store - Text from the sales person saying she was going to track down the GM. That was 5 days ago and still no call. Worst service ever. - Furniture Stores Near Me - Orlando, Florida

Summary: garbage phone and email systems, will fight you every step of the way to get what you paid for. Phone and sales staff are friendly, office and front desk is not, twitter support is hit or miss. Do not buy from this company. The actual sales experience was fairly smooth, Dave was friendly and helped lower the prices for the bed and nightstands I wanted. As the story unfolded turns out Dave was lying (easy returns/replacements). I was even able to move my delivery date up, so far so good! Then the headboard for the bed just...didn't have the screws needed to put it together. There was a gross stain on the fabric of the headboard. One of the posts for the headboard had weird damage on it. The roller on the nightstand drawer popped off and the drawer didn't work. This is when the nightmare for dealing with their customer service system started. Just getting a hold of someone was a chore. Their phone system will drop you after being on hold for too long. The only time I was able to actually speak to someone was when their call back system actually worked. This was every time I tried to speak with someone. Automatic emails go out, but no replies to anything I sent happened. I would get an email saying someone would reach out to me for my support ticket and that never happened. The call back system broke at the tail end of my story so I had to use Twitter to get support, even that was hit or miss. When I did get a hold of someone it sounded like they were trying to help me as best they can, it's the company's support itself that is garbage. I asked for a replacement on the screws and new headboard over the phone and went to the store to ask for either a replacement or repair with the nightstand. I was told the screws would be delivered and that a technician would be there to fix the nightstand. I was sent the wrong screws (too small) and the technician had no knowledge of the nightstand. He instead was there to verify the screws. I had been sleeping on my couch for 2 or 3 weeks at this point and agreed to have him put the bed together. He had something close to the screws needed to complete the bed (found this out when disassembling them for the eventual replacement) and then took the extra (wrong) screws with him when he left. He tried to get me to agree that the headboard was no big problem, he also told me to call customer service and ask for the slider/roller for the nightstand I called again and was only able to get a hold of someone with the call back feature. I was informed I was out of the returns/replacement window but since the screws were wrong they'd have a technician come out to fix the nightstand and inspect the bed, if the technician agreed they would replace the bed parts. The slider/roller arrives, it looks find. The technician arrives and he had no idea what I was talking about with inspecting the headboard. He fixes the nightstand and does a good job with it. The holes or lining where the slider goes wasn't completed properly. He then said he would call the office about the replacement as he agreed the stains were gross and that the post could be fixed but I wanted a replacement (they would use the rejection of the repair against me later). Before he left he said Ashley's would call me about it that day and the replacement would be here at the end of the month. They did not call nor did they email me about the replacement headboard. End of the month rolls around and nothing. No inaccurate deliver timeframe, no replies to my emails asking for an update, nothing. Attempting to call their phone would either drop my call while on hold or the call back service would glitch out. So I went to Twitter to ask for help. The first few responses were fine, it sounded like I was making progress and was talking to real people. Then I got a message that was very different from the others, no signature at the end like the others, telling me I was out of the luck due to fabric looking used over time (this was supposed to be brand new). When I mentioned the messaging was misleading confusing, since one group are telling me I can expect support and they were telling me to pound sand, they responded that a replacement for my board was coming. Yesterday a new technician arrived. First words out of his mouth was "I'm here about missing screws...", poor guy took it well after I explained the situation. This company doesn't give their technicians (who are all contractors, not Ashley employees, so be nice please) the full details. He did have the replacement headboard and posts, they were clean and didn't have any stains after very close inspection. He was very effective in delivering everything and I think was also there to put everything together but I already had that covered. So 2 or 3 months after the initial purchase date, I finally got my bed. I know I'm one of the few lucky ones where their issues have been settled. I would not recommend buying from this company read more

This store is horrible. Never had the issues we are having with this store at other locations like Waterford. Staff at this store don't know what they are doing, they don't answer the phone or bother to call anyone back. Sales rep had wrong items on our order, I had to correct him, then after everything he still left off (or accidentally removed) an item. Sales rep didn't have us complete all the paperwork while we were in the store so due to his error we had to drive all the way back out to the store to sign a single paper. Another item was removed from our order yet the store never processed the refund and we were charged for the full amount. Trying to get anyone from this store to do their job right is just able impossible. Never shopping here again. read more

Hind was a great help in finding my couch for my new apartment! Great service and great selection of furniture!

Giancarlo is GREAT! He is very helpful and knows the furniture. He can help you find just what you need quickly. He is very pleasant and friendly to work with. Highly recommend. read more

This review is specifically for the delivery company Ashley Furniture HomeStore used to deliver and install our furniture. I would place this review on the delivery company's website, but Ashley Furniture failed to return the voicemail message I left at 321-204-3290, so I'm holding them accountable as well. We purchased more than $4k worth of furniture from the Orlando store and arranged for delivery a few days later. We were given very clear instructions to not sign off on the installation until we were completely satisfied with the furniture (inspecting for scratches, etc.) We were told the delivery/install company would attempt to get us to sign off and address any concerns afterward with the furniture store. We were told by the store staff that if we were not satisfied, to have the delivery company return the furniture and not sign for it. Period. The delivery company arrived on time, installed the furniture and the installer requested my signature before I had even seen the installed furniture. I explained I had to inspect it. I did and found several pieces of our very expensive bed laying on the carpet - uninstalled. The installer explained that because of the motorized bed frame, those pieces weren't needed. That being the case, it left several open bolt holes on each side of the wooden bed frame. The installer suggested I sign for delivery and then talk with the staff at Ashleys. Not going to happen. Next step was a phone call with the installer's manager, who explained that the metal brackets weren't installed because they would interfere with the operation of the motorized frame. (There was a bit of a language issue with the installer at our house). I asked the manager to have the installer install the brackets so I could determine whether they would interfere. She directed the installer to do it. Once installed (about 5 minutes time) the installer again asked for me to sign before inspecting the bed and frame. Again, not going to happen. I inspected the bed and determined there was a potential for the brackets to interfere with the frame and mattress. I acknowledged that the installer had been correct and asked him to uninstall the brackets (again a five minute procedure). He refused. I said I wouldn't sign until they were removed. That resulted in another call with his manager. The brackets were removed. When the delivery people left, they left a large amount of wrapping plastic and broken styrofoam material in our front yard and street, and it was blowing down block. We had to clean it up. I am hoping Ashley Furniture Homestore will give some consideration to the companies it contracts with to deliver and install furniture. If they knew enough to educate me to not accept furniture I am led to believe this isn't the first time this has happened. Other than this, we are satisfied with the furniture we bought from them and the salesperson we worked with. I went so far as to express our appreciation to Carlos, who apparently is the store manager. read more

I ordered a mattress from Ashley HomeStore and they sent the wrong mattress. They refuse to exchange or refund, claiming they don't take returns on mattresses. Do NOT give your money to them. read more

Would rate 0 stars only reason why this is a 1 star is because of adam and his personality which was very pleasant however NADIA AND GISELLE who calls thereselves supervisor do no belong in customer service or sales! THEY WERE VERY RUDE! I spoke to Nadia on 4 occasions in regards to an issue she claimed was fixed and wasn't and I am now 2 weeks before move in date! She then told me I DID NOT HAVE A RIGHT AS A PERSON WITH COLOR TO SAY SOMETHING! Which I then informed her was very racist for her to say and asked for a manager she then told the manager she isn't dealing with me and gave Giselle the phone who accused me of lying and said I was rude and flipped.i have phone calls to prove also. Had to contact corporate especially when Giselle (sad to even call her a manager) stated " Well maybe you don't have a right". read more