West Elm is one of my favorite spots for home decor and furniture. The store layout is clean and easy to navigate, and every display is styled beautifully. Even when I'm just "window shopping " it's inspiring just to walk through to get decor ideas. At this location the staff are friendly, knowledgeable, and ready to help with product questions, shipping, or even design advice. They really strike a great balance between modern, trendy pieces and timeless classics, so you can find something for any style. I would say that although the quality of the furniture and decor feels solid it leans to the pricey side. I have two sofas from here and I can't say it was worth the investment for full price. However, you can almost always find really good deals on floor models and in the clearance area. read more

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We have bought many items including what we consider high end outdoor furniture. We really like their "Portside" outdoor furniture and recently added two Love Seats to the our collection delivered June 11th, 2024. I recently noticed a brown stain from under one corner and on lifting the piece up found extensive wood rot across both oices in the corner. I called customer service and was told they only warranty their products to be free of manufacuring defects for 30 days. They would not allow me to escalate my call with any management they simply repeated their 30 day policy. Not what I expect from a higher end product line. read more

West Elm - Portside Outdoor LOveseat less than two years in a covered environment - Furniture Stores Near Me - Orlando, Florida

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Came here to get some inspiration and talk about designing my couch. The staff member initially didnt pay me any mind and in fact took a family who came in well after me before me. Their children were running around, jumping on the couches and making so much noise, I eventually put my airpods in to mitigate the overstimulation. At no point did anyone come to ask if I needed help. Eventually I flagged down a staff member who was helpful, but I was a bit annoyed that I was not given the same respect. I wanted a couch and a dining table including place settings since at the time I had just moved to Orlando and need literally EVERYTHING, however I opted to go elsewhere because I refuse to spend money where my money does not seemed wanted. Ending up going to World market and Williams-Sonoma and having my couch made by another design boutique. I have had better interactions at other stores, and love the quality, so I wont let it deter me for future purchases however it did sour this particular experience. read more

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I honestly don't understand how this company stays in business. We've spent thousands of dollars with West Elm, only to have our custom order delayed indefinitely. No one at the corporate office answers the phone--every call goes straight to voicemail. Local store staff and customer service can't provide answers beyond: "We don't know why your order is delayed by six months, and our managers won't know either, so there's no need to speak with them." That's the official response? Canceling isn't an option because the order is "custom." Meanwhile, we designed our entire dining space around this furniture, and now we have no place to sit for important family milestones. The only communication we receive from West Elm is a monthly email pushing the delivery back--again. Where is the leadership? Where is accountability? This company feels completely rudderless. read more

What a high-end furniture store! I came in looking for a new couch, they don't have many options for sectionals that recline. Bessie the couches, they had very nice bedroom sets and I heard that even though it's super expensive, it lasts forever. Looks like West Elm takes quality very seriously. I love the silverware and the throw pillows they sale and I think I might be back in future! read more

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I love to roam around West Elm when I need some good home inspiration. While most of their larger furniture pieces are way out of my budget, I have found quite a few little knick knacky things over the years for my house. They always have some good vase options which I was collecting regularly at one point. I also really enjoy their kitchenware and we just recently replaced all of our everyday drinking glasses with their fluted collection. I am obsessed! I like to visit West Elm as the holidays are approaching because I've always been a fan of their Christmas & seasonal decor. I have scored some pretty good finds in their discounted sale section, especially right after a holiday ends and anything left over gets marked down. Shopping the sales is the way to go at West Elm. This particular location by Mall at Millenia used to host some fun events & workshops (not sure if they still do that), but we were even able to get our holiday portraits taken there one year in a really cute little styled vignette. The staff is always really friendly and helpful (even if I walk out of there without buying something 90% of the time). I do love how every West Elm is different and and each has its own vibe, so you can always get inspired by something new. read more

If I had to describe West Elm it one word, I'd say overpriced. They have some cool pieces, but the price just seems out of this world for some of them. One note, when they send you an email, DO NOT CLICK on anything in the email. This holds true for the whole Key Rewards family (Pottery Barn, Williams Sonoma, West Elm, and a few others). You'll get MORE emails reminding you that you didn't purchase it. So annoying. We did buy a cool lamp as we had some rewards for getting office furniture at Pottery Barn. I don't think we would have paid full price for it, but it was worth it with the rewards. We stop in occasionally to browse but usually leave without purchasing. For that reason, the 3 stars. read more

West Elm - Lamp - Furniture Stores Near Me - Orlando, Florida

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The customer service at West Elm is terrible. We spent thousands on a dresser that isn't finished correctly. It is impossible to get anyone to respond to emails or get a phone call returned. read more

: Discriminatory Practices at West Elm I'm deeply disappointed with my recent experience at West Elm. What should have been a routine interaction quickly turned into an uncomfortable and disheartening ordeal due to the blatant discrimination I faced. From the moment I spoke with the staff, I felt like I was being treated indifferently. Despite being a loyal customer, I was spoken to condescendingly and made to wait and come to the store. The difference in treatment was obvious and distressing. When I tried to address the issue with the staff, I was met with dismissiveness and defensiveness, rather than an attempt to understand or rectify the situation. It became painfully clear that the way I was treated was not due to any oversight or mistake but was rooted in discrimination. No one should have to experience this kind of behavior, especially in a professional setting. It's disappointing to see that West Elm allows such practices to occur, and it reflects poorly on the company as a whole. I strongly urge West Elm to reevaluate its policies and training to ensure that all customers are treated with respect and equality. Until these issues are addressed, I cannot in good conscience recommend West Elm to anyone. Discrimination has no place in any business, and I hope they take the necessary steps to create a more inclusive and respectful environment for everyone. --- This review addresses the issues directly while maintaining a tone that encourages the company to improve. Adjust the specifics as needed to fit your experience. An in-home consultation should never come to this. read more

Are they overpriced? Yes. Do we own quite a few items from West Elm that have held up well over time (7-10yrs)? Yes. Did we pay full price for any of them. No. Hold out for sales or rewards and such. The fourth star is purely for the way our couches which have been tested to their limits by my two two boys (jumped on, spit up on, etc.) have held up remarkably well and spills simply wipe off. Other chairs and rugs we have from here have also held up remarkably well. I do hope you never have to use their customer service / call center. Many hours my wife and I have wasted trying to straighten things out. In store we have had much better success. read more

NEVER order from this company. I ordered three mirrors in October 2023. I paid $2,397.47 for all three mirrors including tax and shipping. I found out they canceled one of my mirrors and NEVER refunded me. I had to call customer service and after 3 hours on the phone with a nice front line agent and supervisor, they were able to process the one they canceled. However, my order was now only showing ONE mirror was going to be delivered for the price of 2! They had also randomly charged me for another mirror that was refunded the same day ($799.15). I have lost complete respect and no longer trust West Elm. So, in the end, I never got my mirrors and I paid a whomping $249.00 in shipping fees for nothing because they REFUSED to cancel the fee for taking a mirror from their distribution center to their delivery center. Unbelievable. NEVER NEVER order from them! read more

I purchased a Silky Tencel sheet set during the labor day sale and the color was completely off- the Elm color looks green online and looks grey in person. I called them to exchange the color- same price (albeit no longer on sale) but all color were on sale at the time of purchase. Packaging was intact since I saw the color I never opened it they are going to resell it for the non-sale price but because I wanted a different color they expected me to pay the difference. I have been a loyal West Elm customer for years, have their card an all and could not believe this customer service. Took the refund and will purchase elsewhere, disappointed. read more

After ordering a sofa and getting months of run around from different departments I was finally able to get someone to admit it was never arriving and get a refund. Such a waste of time. Customer service in store was about the same. read more

Do not buy furniture from West Elm. It most likely will not be in stock, take months, and what they deliver is damaged. Ordered two new dressers and already on my third return. It's ridiculous, at these prices this stuff should be immaculate but it's not. read more

4 Stars for a West Elm store that, despite its location, makes a point to highlight great local businesses. I'll start by saying that I wish West Elm was located closer to Downtown Orlando or somewhere 1- more urban 2- Where locals can be found regularly. With that being said, when I do I stop by West Elm I leave with a bag full of gorgeous odds and ends (as a result of some serious living room envy). The brand is always on trend in terms of the interior design themes of the season and yet none of their inventory feels rushed or poorly made in order to hit the market quickly. They have everything from large furniture pieces to small candles and everything in between to make your friends instantly jealous of your chic lifestyle. But the thing that pushes this store past an A-Ok rating is that they have a position that's specifically filled by someone who is supposed to ingrain West Elm in the community through local partnerships, events, and fabulous collaborations. This means that when you walk in to the Orlando West Elm you'll see things specific to the area that you won't see in any other WE around the country. Examples of local goods shown/carried at Orlando's West Elm include: Snap! Space photography exibit 99 Porch Therapy plant wall Reclaimed wood wall installation by Red Rhino Reclaim Local Notebooks - Nate Selikoff (Part of 'West Elm Local' initiative) 12' West leather goods (Part of 'West Elm Local' initiative) Rifle Paper Co. cards and prints (Part of 'West Elm Local' initiative) Anyway, you get the picture! Also, if you follow them on social media you'll find out about some great local parties they host including craft meet-ups by the fabulous (local) Sarah Hearts. Great local integration by a brand big enough that you wouldn't expect it. read more

West Elm - Furniture Stores Near Me - Orlando, Florida

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My wife and I love the items at West Elm and that's why they received 3 stars from me. The service is terrible at this store. I've never been to a store where no one greets you or to be found. It's like they are scared to work. I have been to the store many times and every time you have to go looking for somebody to get some help. It's not like the store is packed with people either. There has been times where I have been the only one in the store and yet I still have to find someone to help me. My wife and I have decided we are just going to buy from their online website and not give the store business. read more

West Elm - Furniture Stores Near Me - Orlando, Florida

RUDE & Pretentious. I'm sorry... do you work at a high end furniture store where you can look down your nose at people, or do you work at West Elm. I have spent THOUSANDS of dollars at West Elm, as I am a designer and my husband is a commercial builder and has a trade account with West Elm for his business. We frequent the Dumbo, Brooklyn location and they are amazing-- even know us by name. We walked in and the woman could barely look up from her computer to address us. It felt as if she was judging us by he second we walked in the door. I could say so much more, but I won't. Worst west elm experience I've ever had. This location should be evaluated by higher ups at corporate. read more

The worker named Claudia was incredibly rude and seemed to only care about the sale. She tried to sell us a chipped and broken item and when we asked if we could get any type of discount she said "no we don't do that". We love west elm but this location is most definitely under staffed and over worked. read more

Is it possible to rate negative 5 stars? That is exactly what the level of service has been with my order. We ordered a Henry Sofa on 11/29/2019 and it's apparently being assembled by Keebler Elves. No one at the "customer service" number has been able to give us a single shred of useful info. We've been told that it's lost, missing and in transit for over 2 months now. Oder#397333733830 Whom should I call to get this resolved? Why aren't the employees empowered to assist and remedy this complete and utter failure at customer service? @westelm #westelm @williamssonoma #williamssonoma @potterybarn #potterybarn read more

Made an appointment online at end of April to have an in home consultation. Sent in my photos and ideas as requested. Day of appointment I get a call from Justin saying that we couldn't do the appointment because we hadn't gone over covid rules. So they send me an email with three rules. Wear a mask, no sharing tools and have measurements ready for rooms. This could have been an email but was a phone call. The manager Kelly emails me and says they are under staffed and they can't get two people out to my house and they will call me back. (I get that) however, I Didn't hear from them from Kelly or Justin. No phone call Or email. I reached out to the customer service and they said they would have someone contact me within 7-10 days. I waited 13 days. Nothing Contacted customer service again and they gave me the website to schedule an appointment. The same website I went to to schedule the appointment almost a month ago. I asked for them to have someone from corporate call me back and they provided me another phone number and an address. This company makes it very difficult to spend money. read more

So disappointed with this west elm location. We went in on a Thursday afternoon while it was raining. Having just moved to Orlando from LA, my husband and I need a new dining table. We stopped at this location to check them out and not one single employee acknowledged us. Actually one woman looked directly past me and said hi to my husband (who was clearly on the phone) even though I was standing in front of him. I spotted at least 5 employees who were all busying themselves near the registers. I understand if you have something to do, but aren't sales more important? There were a few kitchen items I picked up, but we decided to put them back and leave. Having frequented the west elm in LA and Burbank, the customer service here is extremely lacking. read more

This store has missed 2 of my virtual design appointments. I made these appointments on the website and got email confirmations both times and both times someone has an "emergency" and cancels without notifying me. Complete waste of time. read more

My husband and I were looking forward to seeing what West Elm offers as we are looking to add some furniture/decor pieces to our home. We were greeted by the sales associate and proceeded to take a look around. The couches were similar to what I saw at crate and barrel but a bit more expensive. They do have a good selection of plates and various glasses. The store is a bit small for my liking. I think the quality west elm offers is better than crate and barrel. However, I would stick to shopping online rather than visiting the flagship store. read more

1 star because of associate Kristi #245229 (blonde hair, caucasian, female) She does not belong on this team because everyone else here have always been friendly, pleasant and happy to help. I don't want to get into the details on here, but it was so bad that even my partner after we left said she was really rude and hostile towards you. I would love to speak with the store manager in regards to this employee. It was such a bad experience that I will not shop at this store until she is no longer a part of the team and I come here A LOT. I'd rather pay the shipping to order through the website. read more

Beautiful store and the staff was very friendly and helpful. I was able to make a purchase of something unique because I was of the kindness I was treated with. Thank you! read more

West Elm and William Sonoma experiences have been horrible. Two terrible experiences leading me to never shop at these locations again. They are horrible at customer service. read more

Im a fan yet u can buy cheaper items from this store elsewhere - I am still drooling over the tree branch candle bra for $99.. I would still wait until it goes on sale -- Not worth the $$ for just a "candle holder". read more

I'm a big fan of West Elm. I always thought they were overpriced, but since I have been seriously shopping for furniture I have realized for the quality and design of their pieces are very affordable compared to similar brands. They do run sales, not too often, but if you catch them at the right time you can get a good deal for a fair price. I was shopping for a sofa. The sales associate, Jordan, was VERY helpful. He wasn't over bearing at all and gave me all of my possible options for payment and delivery. He gave me the necessary paperwork and answered questions about each item that I was interested in. Usually when I go in this specific store I don't receive the best customer service depending on who is working, but Jordan made me feel better about my decision and made me eager to shop. I ended up applying for the West Elm credit card that night (no interest for 12 months) via phone and placing an order for the Eddy sofa (25% off at the time). Very seemless process, did not take long at all and customer service was excellent. Unfortunately my sofa is on backorder until September as of now. Hopefully West Elm can speed up the process. Shopping for furniture for the first time can be stressful but with the right help the process will go smoothly. I recommend researching other brands and comparing your options to make the best decision for you. read more

Such a beautiful store! This West Elm, located near the Millenia Mall, has everything. My husband and I went there looking for furniture for our new house, worried we'd find nothing. However, it was a wonderland! I found an adorable swivel chair with pleated fabric on the outside that was comfy and had a smooth turn. I also loved the MidCentury collection of bedroom and living room furniture. Sadly I'll have to save more pennies as the chair is $799. If that's your price range, get over there fast as I imagine it won't last long. If your budget is a bit more modest, you still have lots of options with the dishware and artwork which features pieces by local Florida artists. Whatever your budget, be sure to check out this West Elm as they have the most chic and prettiest displays. Definitely eye candy if you're visual like me. Oh, and be sure to bring all your pennies! read more

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I really like this store and have few west elm pieces. I like it but don't love it. I feel like if you want great home accessories and a nice place to look and feel them, this is your ticket. Homeware items are good quality. I really don't care for their furniture. Let me correct that, I like the way it looks but and would look great in a photo but it's really not super high quality or made for older people. Great for folks starting out or in a guest or 2nd home but it's sort of expensive it's mid century and hard to get in an out of. You fall into the couches and have a hard time getting out, same with their chairs. I love all of their tables, from dining to side, to occassional tables. The bed (daybed) and linens are terrific quality and interesting glasswear and OMG, the table settings are really nice as well. Overall, a competitor to pottery barn. read more

We are in the process of redoing our family room and stopped in West Elm to look at their selection of furniture and rugs. The staff there are incredibly knowledgeable in regard to design. We worked with Tucker and he was fantastic. His ability to look at things and how they will pair with one another was incredible. He was able to make suggestions that we had not thought about. The furniture was high quality and the prices reasonable. I would highly recommend West Elm. read more

Excellent quality furniture. Very helpful staff, prompt delivery, well packaged merchandise and all around terrific choice for your home decor. Highly recommend. read more

WHAT A SCAM!!! I bought 2 chairs, 2 tables, a rug, and an 82" couch at the Thanksgiving sale. BUYER BEWARE!!!!!!!! They charge you flat rate shipping of $249 for orders over $1000 and they hold ALL of your items until the last one is ready. My delivery was estimated between Dec 12th and Dec 26th. I was moving into a new house and sold my furniture after placing this order with West Elm. On 12/8 I get an email, couch is backordered: Dates have been revised. We apologize for the delay. Monday Feb17 to Monday Mar 02 FLAT RATE DELIVERY: Items will be held until all items are ready to schedule for a single delivery. POSSIBLY 3 MONTHS BEFORE I GET MY FURNITURE BUT THEY CHARGED MY CREDIT CARD IN ADVANCE FOR THE ITEMS BEING HELD UNTIL THE COUCH IS READY TO SHIP. I cancelled the couch and placed an order at the Orlando store for the 92" version at a higher price. Since it is over $1000, they are charging me another $249 flat rate delivery charge because they sold something they didn't have in the first place. West Elm Customer Service was very rude and refused to waive the shipping charges. read more

I love the staff at this store! Kenlyn helped me find the perfect dining room table for my new home. She was so patient with me while I looked through every single option with her. She was so funny and personable. I love when a store has sales associates you actually want to talk to and work with! She made me feel so comfortable and I was able to choose a great piece of furniture. read more

This should have been a 1 star reveiw and the loss of two customers for West Elm. However, due to the stellar customer service by the General Manager and Anthony, I am happy to give a 5 star. read more

This place is DANGEROUS! O.M.G. Everything in here is gorgeous and I want everything in my house. Let me just say that I'm moving in the next couple of months and I absolutely want to get everything from here. Everything they sell here is very modern, it goes great with every home, and it's a must have piece. With that being said, I want every thing from this lovely store in my apartment. But there's so many cute things in here that I may need to just buy a house. You know that craziest thing? That I don't mind that the prices are a little bit more on the higher end, I still want to invest in furniture from here. I rather save up a bit and work a bit harder to have something from West Elm that I'll love than go to Ikea buy something cheaper, hate it after a few months (if it doesn't break first). Anyway, hopefully this review was helpful to you. But as you can tell I think this place is awesome and you need to check it out! read more

When I first went to West Elm, I didn't really feel it and left without purchasing a thing. However, I decided to give it another try and have since become a raving fan! While the prices may be higher than other stores (i.e. IKEA), these are high quality pieces that will be more of an investment. They also mail and e-mail a lot of coupons, so it sometimes pays to wait until an offer comes your way. The staff is also friendly and always willing to help. It's a fun store to browse and get ideas for your house. Definitely a place a visit monthly! read more

I am so happy to welcome West Elm to the Orlando market, gone are the days when I would have to pour over their catalogues and website to shop for things I wanted from them. It feels great to actually touch the things you want to buy and behold them in life size. West Elm is the best addition to the Orlando/ Central Florida home furnishing market in ages. If you like modern, stylistic furniture, home accessories, knick knacks for your home. then this is the place to go. I highly recommend that everyone check this place out. Fans of Crate & Barrel, and Scan Design will be highly appreciative of this store. I must mention that their stuff is reasonably priced. read more

West elm is a new homeowners dream! There are so many different and modern style sets here, I just wish I could afford them! The prices are a bit higher than most other big box furniture stores, more in line with Williams Sonoma and crate & barrel. The quality is definitely amazing and the service is always pleasant here. read more

There was an issue with a brand new piece of furniture I had ordered and unfortunately it took us getting it home to assemble it to realize. Such a bummer but the management at this store really stepped up and made me a happy customer as I'm expecting a brand new table to be delivered this week. Customer service like this is what makes West Elm stand out. We will definitely be back to purchase other pieces we need due to this. read more