Guys have a great sales team, but they sell you a product they can not deliver. After delays they are offering a floor model. Only after I made a big ordeal over not having the product and has no clue when the product would be avalible. After 8 weeks a floor model . I could have had this grill 7 weeks ago. Also as a company they offered me nothing for this aggravation . Not happy and will not recommend and for the price that's another story read more

My husband and I purchased a brand new Paradise Grills tiki bar and have been extremely disappointed with both the durability of the countertop and how this issue has been handled. Within approximately one week, the countertop developed a significant crack after being exposed to direct sunlight in our California backyard. When we contacted Paradise Grills, the damage was classified as 'impact damage' and therefore not covered under warranty. We strongly disagree with this assessment, as the countertop was never struck, hit, or subjected to any impact. The crack extends across an entire side of the countertop and passes through a seam, where a small piece chipped away as the crack developed. Paradise Grills cited this chipped area as evidence of impact; however, there is no corresponding damage at the seam or indication that anything struck the countertop. Based on the circumstances, classifying this as impact damage is not consistent with what occurred. Paradise grills provided a repair kit, but it addresses only a small area while the crack extends across the entire side. Patching a substantial portion of the countertop that was only one week old is not an acceptable solution for a new product. Most concerning is that this product is specifically intended for outdoor use, yet our experience indicates it is not well suited for California conditions where prolonged, direct sun exposure is common. An outdoor kitchen sold in California should reasonably be expected to withstand California sun without developing significant damage within its first week. We have had several people ask where we purchased our grill and tiki bar, and we have chosen not to recommend Paradise Grills. Based on our experience, we cannot recommend this product for a full sun California backyard. We are very disappointed with both its durability and the handling of our concern. read more

Customer service is awful 2 months after I posted the review.. still waiting on a reply to help fix my cracked countertop. Nobody ever came to look at it. All they want is your money .. Not worth the money we paid. Buy from somewhere!! read more

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So I forgot to update my review years are . The issue I had was with my propane company. There was something stuck in their tubing which restricted the propane flow. The issue was resolved after BOTH. Paradise Grills AND my propane provider came out at the same time. It took about 10 minutes for them to find the candy wrapper (WTF!?!?!?!?!?!?) stuck in the propane pipe. After the wrapper was removed EVERYTHING worked like a dream and has been perfect for the last 5 years. read more

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Walked into Paradise Grill without any expectations, as I had been doing research on a stick built kitchen. Finally my wife convinced me to look into a unitized kitchen. Met Ian and ever since haven't looked back. We are extremely excited to continue to use our outdoor kitchen and enjoy the quality and functionality of the appliances. Thank you very much Ian and the paradise grill team. read more

Paradise Grills Orlando - Paradise Grills - Grilling Equipment Near Me - Orlando, Florida

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After researching numerous negative customer reviews about Paradise Grills, I decided to cancel my contract within the 3-day cancellation period stated in the agreement. I was assured that my $8,000 deposit would be refunded within one week. Unfortunately, that did not happen. After waiting nearly two months with no refund, I ultimately had to involve my credit card company and file a dispute before my money was finally returned. Based on my experience, I would strongly encourage potential customers to do thorough research and proceed with caution before doing business with Paradise Grills. read more

I bought a modular unit, a great promotional price, but I saw on the pictures, the pieces weren't balanced, and I asked before to close the deal, to make sure the drawers would be centered, because the way my brain works. The sales man sent me by text and answer saying the picture was not right, and he had write an email to the company, to be SURE the drawers would be centered, and ended with: I GOT YOU, I PROMISSE. Well, of course the drawers aren't centered, and they can't be moved, I'm asking for 1 week since it arrived, and every day is another excuses: -Didn't the company changed the drawers? - right now the warehouse is closed(4PM), but I'll call you tomorrow 10:30 AM -Sorry, I'm off today for my kid's appointment with the doctor. -Right now, he said: it can't be changed because the frame. So, I asked: send me the email you sent to the company and the answer, please, to see the dates, because I would cancel the deal, knowing it wasn't what I need. And he finally declared: I didn't sent an email, I called and it can't be changed. I asked for a cancelation. And the policy NO RETURNS, made me an easy pray for them. Be aware: don't buy on Paradise grills. The sales man Brian was a liar. read more

if I could a 0 I would. Delivery is a joke. They scheduled it 3 weeks after purchase and then have rescheduled many times. We won't be home when they want to deliver so now they next delivery date is 3 weeks out and thats not guaranteed and may also be rescheduled 3 times. Each time being another week out. Dont fall for their trusted sales people. I feel like a fool. Purchases are apparently final and so the 10k you spent means nothing. They will get it to you when they feel like it. Don't recommend. read more

I had an excellent experience buying my grill from Paradise Grills Orlando. Ian was knowledgeable, patient, and truly focused on helping me find the best option for my needs--not just making a sale. The entire sales process was smooth and transparent. He went above and beyond to make sure everything was handled perfectly, and I was completely satisfied. This level of customer care is rare these days. Highly recommend Paradise Grills Orlando and Ian. read more

Paradise Grills Orlando - Grilling Equipment Near Me - Orlando, Florida

I am writing to formally express my extreme dissatisfaction with my recent purchase and delivery experience. While the showroom was impressive and the salesperson was pleasant, the subsequent service has been unacceptable. We purchased an 8-foot built-in grill featuring a refrigerator, trash bin, $900 sink upgrade, and LED lighting. Our issues began with the delivery. Despite your policy of charging customers $750 for rescheduling, your team failed to respect the agreed 12:00 PM - 4:00 PM window. I received a call at 6:00 PM, and the delivery finally occurred at 6:30 PM. The installation was unprofessional. The delivery crew left cardboard and trash on my lawn and patio, and the refrigerator door was covered in smudges. More importantly, the grill was damaged during delivery. I have attached photos of the damage for your review. Furthermore, we experienced a "bait and switch" regarding the features. We were assured the unit included blue accent and cooking lights, yet the delivered grill has no lighting. When I contacted your office to correct this, I was told I would have to pay an additional $1,500 for the model we originally agreed upon. I was also informed that no returns are permitted. I expect a prompt resolution regarding the damaged unit and the missing features that were promised at the time of sale. Regards, Andrew Cahill read more

This company's a bunch of scammers they promise you a date then a postpone it three or four times then they came back and said my unit was on backorder it's a bunch of bull crap. Please look at their Google's reviews and the BBB only if I saw those complaints first I would never have purchased this unit.. worst company I ever dealt with in my life read more

I never bought an outdoor kitchen before. I went into Paradise Grill in Orlando and was approached by a kind gentleman named lan. He was very helpful and answered all my questions. He set me up with a beautiful outdoor kitchen for my backyard. I'm so thankful I walked in there. I highly recommend this place and dealing with lan. He knows his products really well and can set you up with the perfect outdoor kitchen for your home. read more

Paradise Grills Orlando - Grilling Equipment Near Me - Orlando, Florida

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Purchased a Grill and outdoor kitchen and was delighted to get a call that they were going to include an additional burner in our outdoor kitchen due to the one we ordered not being in stock. It arrived only to find out that the opening in the countertop had been cut too wide and the burner was wobbly and unsafe. We aren't able to use the burner because it's unstable, and no longer have the counter space in that area either. We immediately called customer service who insists that it's proper, but we verified in the showroom that the burner should not be that wobbly and that the opening it too large. Our salesperson Brian keeps giving us the run around and keeps saying he is going to speak with Ian, but we have been waiting for weeks and no one will make this right. The customer service associate Mary Patton has stated they will not replace the improperly cut countertop, and Shaun-Rae Harvey insisted it was a bracket that they have not produced and failed to install as well. If they make this right, we will gladly update this post, but at this time they have sold us an outdoor kitchen that is a major safety hazard. read more

Beware. Customer beware sales tactics. Do not let them have you initial and sign before you read condition. Love the product butt!!

My sales person Brian was awesome, he listened to what we wanted and executed perfectly. We purchased a 10ft outdoor kitchen. For what we were looking for you couldn't beat the price and let's not forget the prompt delivery and great install. Make sure to ask for Brian. read more

First off the products are great looking but the pressure from the salesman and the high pressure tactics are very similar to that of a car salesmen stigma that people speak of. The biggest warning is the fact that a store has a final sales policy and there are no returns or changing of the mind, so buyer beware if you do purchase with them ensure that you have done your research. I was very lucky and placed my down payment on my Amex card and I had the credit card company fight it out with them. The lifetime warranty they speak of comes with a $200 fee for every visit which I would think seems like a a money grab for their products. I decided to review them the day after I made my down payment and what I read is scary and I decide to run away from this purchase. Thank God that I did as soon as I made my call the next day to inform him about changing my mind the gloves came off and then came the real pressure of trying to change my mind. They threw everything at me and finally they understood that I was not backing down he stated that he would get with management. I didn't take the bait and called Amex to inform them of the charges and to hold back on paying them. 4 days later they reached out again and started the pressure again and then tried to hit me with this "It's too late all sales are final" then I hit them back with the 3 day buyers remorse law here in Florida, then informed them of my change of heart, and it was well within the 3 days of the purchase also that I already informed Amex and they would need to deal with them. I just received my letter from Amex informing me that the charges have been credited and I would not need to worry of the charges... while I still receive emails and phone calls from them still trying to deliver the product.? read more

I purchased a $14,000 BBQ with a Bar. After one month, the foot rail started rusting. I called customer service, and they told me they could send me a list of names of rust removers--inferior quality and service. Do not believe their warranty claims they are just deceitful sales tactics. Buyer beware! read more

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Just read the contract they want you to sign and it tells you everything you need to know about this company. Good companies that deliver a quality product and stand behind it with good customer service don't start off a sales contract by telling you to disregard everything the employee tells you because once you sign the contract it's void and extinguished. And that's just the beginning. Stay far away from this company! read more

We wanted to share our horrible experience with Paradise Grills. We received our outdoor kitchen on 5/7/24 and it was delivered with surface rust on all of the appliances. Paradise grills kitchens are made of garbage stainless steel and cheap glued together countertops that will break apart. Buyers make sure you do you due diligence when considering purchasing from here! Their customer service is non-existent and they do not warranty anything once it is delivered. Even if it is delivered damage or defective like mine was! Don't make an expensive mistake like I did purchasing from this company! read more

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Christian and Ian did an exceptional job understanding what I wanted. They went out of their way to make sure everything worked well and had great follow up. read more

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Zero Customer Service. No instruction booklet left behind should you need to trouble shoot a burner not igniting. The booklet left behind is very generic. I've called and emailed them no reply! The sales pitch is The Grill is made in Orlando, from what I've read "The Grill is Made in China". read more

Paradise Grills Orlando - Hinge pin falling off the hood, while I was cooking. - Grilling Equipment Near Me - Orlando, Florida

Stay away - we received our outdoor kitchen in early summer 2024 and could not be more disappointed. There is rust all over the grill and the sink and when we called their customer support - rust is not covered. We were also disappointed in the installation - it looks completely unfinished as there is no toe kick and you can see the bolts and pegs that it is sitting on. read more

We purchased an outdoor kitchen from Paradise grills and it's been a horrendous experience. The quality of the kitchen is very poor. Our kitchen was delivered with rust on the grill and the three refrigerators and bar rails. Their delivery company also damaged my fence and left stucco remnants all over my new pavers. They have not been willing to work with us to resolve the issue. Very poor customer service on their part. Just want everybody to be aware to stay away from Paradise grills! read more

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****Worst of the Worst stay clear the owner Ray Baskette refuses to take any ownership and does not take any calls from his customers. We paid close to $15,000 for a grill/bar setup in February 2024 (5 months old!!!) The grill was used 3x and our entire outdoor pool/lanai area filled up with smoke, the grease catch tray is completely clean (nothing is dripping into the pan) we asked to repair several times or replace and they refuse to take any ownership!!!! stay clear of this company.... read more

Paradise Grills Orlando - UNBELIEVAABLE FIRE HAZARD !!! AFTER 3 USES, WE COOKED CHICKEN BURGERS AND SAUSAGE, - Grilling Equipment Near Me - Orlando, Florida

Very poor quality. It has more rust on it after 30days than my Weber has after 5 years and is substandard to the Weber grills

Buyer Beware - their products are junk and they don't warranty anything!! We purchased the "Tiki Bar" last January and after just a few months the tiki poles began to fade and then started to crack - we called and were told it was from the sun & isn't warranted. It's an OUTDOOR KITCHEN - you would think they would build it to survive more than six months in the sun, but they told us we would need to go get stain at Home Depot and do it ourselves - awful service!! read more

We have had the worst experience with paradise grilles. we purchased an outdoor kitchen for $30,000 and when the kitchen arrived, all of the appliances had rust stains on them. We contacted Paradise immediately and they're refusing to replace out the defective units. this is unacceptable! We have had the worst customer service and communication from Paradise Grilles. they damaged our fence when they did the install and also left a huge mess on our pavers. we will be proceeding with the lawsuit as our efforts to work it out with Paradise grills have been useless due to their poor customer service. read more

I bought my Paradise Grill at my local home show a few years ago. I always keep it covered in the winter and this is what it looks like now. I did call the company and spoke with Michael Customer Service Rep and this was the response I received - In regards to your warranty claim after speaking with my higher ups I wanted to inform you that we do not perform any tile work. Tiles/grout are warrantied for a period of one year, unfortunately we no longer carry the tiles nor do we service them. I have listed the links below to where you can purchase the tiles..... If I were anyone looking at these grills I would shop elsewhere I'm very disappointed in Paradise Grills. read more

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We spent about 25,000 dollars at this place and most of it was well spent. The furniture we bought was beautiful and weather resistant and very functional. However, we spent 8K on a beautiful looking fire table which in my opinion is a huge POS!! They told us it was made for Natural Gas, so we spent 6K to run a line to the table and it just wouldnt work. They replaced two tables, and the third caught on fire. A fourth was purchased for an additional 4K and it takes about 15 attempts to get it to start. The company does not stand behind their product, basically just repeating "No Refunds" My advice is do not buy ANY of their gas products, you are entering into a customer service nightmare. Also, stay away from the Umbrella too. It has mold, rust and the wood rots after only one year. Have a nice day! read more

Address your problems please. U gotta do more than look good, address your quality and design issues!!! read more

Bought this thing about 18 months ago. We only now are putting it together. During that time, the grill was stored under my carport and covered. This grill is the worst investment I have ever made. Much of the tile has fallen off and many are now cracked. The way they tiled this thing is appalling at best. Just a big chunk of grout and then they slapped the tile on. Definitely not the same product that I saw at the Virginia Beach home show. Not even close. Elizabeth White/Rita Ross read more

I purchased a grill not that expensive only about $12K and was told by the sales man that they keep it until my house is done. WELL now they want $1K/month for storage. So I demanded a refund not way they say........................ RUN from this place garbage people and lying sales people read more

Purchased grill/bar setup in June 2024 it is now October 2024 and all of the stainless parts are rusting. Went back to the store and Sales person stated that he doesn't make the product and I would have to discuss it with management. Never received any call back. The product was compared to Subzero quality appliances but in reality it is cheap stainless made in China. DO NOT BUY THIS PRODUCT! Worst and most expensive mistake ever made. read more

If you purchase their product understand the service department is not helpful to reso issues. Many calls with different resolutions suggested each time. 1st call - sending parts , which never came. Follow calls told us the parts are located under side burners so remove it and you will find them. They were not there, thus more calls and video sent proving nothing was where they said they would be. Then they stated we needed 2 regulator, which is contrary to owners manual (only 1 needed since there is a T connection between grill and side burners in manual) and regulators are not included which you sign off on that with purchase agreement. So why would the manual show something different and the department told us to search for parts if they did not exists. In short, figure it out for yourself. Very poor service! read more

Paradise Grills Orlando - Grilling Equipment Near Me - Orlando, Florida

put one box because you cannot give Zero! 1) look at quality of equipment before you buy: flimsy faucet, cheap doors, poor workmanship ( open cracks, chips filled it with wrong colors etc 2) get contract in paper: read closely~~ all sales final regardless of problems, do not cover rust, 3) ask about explosion risk with closed cabinets-/ when we bought they denied risk but since they have law suits and recalls 4) very expensive:; build your own custom kitchen with much better equipment for 1/3 the price. 5) our stainless steel rusted / we noticed after 3 weeks---?-- they do not cover rust, tell you need to wipe down with WD40 weekly after you get rust BE CAUTIOUS BUYING A PARADISE GRILL read more

I purchased an outdoor grill. I had issues with it and requested customer service several times . No response ! I also reported issues with store and had them write up doc to customer service. No response! Never buy from them again. read more

We paid 13k for a tiki/bar/grill set up and when we've needed them to cover some items "nothing was covered" under the "lifetime limited warranty!" The "customer service" people seem to change each time I've called, apparently they cannot keep help. The last girl that answered acted as though she owned the business and basically refused to turn my call to the manager. The management has never called or messaged me back to date (almost a month ago). I've turned them over to the BBB as well. I would not recommend this company for a major purchase! Horrible! read more

No stars here. After 30 days, the refrigerator and the "stainless steel" has all turned to rust. I can show pictures if you need. I wrote to the company and they said they do not warranty rust. Seriously, after 30 days? And the hookup blew a circuit in our house as when we bought it, they did not say we needed an electrician. They said, Just plug it in a go. DO NOT, DO NOT PURCHASE FROM PARADISE GRILLS. read more

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I purchased a new BBQ island from Paradise Grills Direct, Inc. Less than 1 year ago when I noticed that there were quite a number of defects and poor workmanship. The new fridge is rusting (has a 5 year warranty), the frame itself is rusting and sagging, the rust from the frame is so severe that it's cutting thru the stucco, the integrity of the frame is severely compromised, tiles are loose, stucco is stained from tiles and frame rust running down stucco. For the past 3 weeks I've been contacting the company and have spoken to countless number of representatives: Melissa, Brandon, Annie, Marielys, and Claudia. I've been advised it's covered and someone will contact me to schedule a field inspection but no one calls and I keep getting the run around each time I call the company. I've been asked to send in photos which I've complied with their request and still no resolution. Really poor customer experience and service. Their representatives will misrepresent facts to get you off the phone. read more

My experience with Paradise Grills has been the worst customer service I have ever encountered. I purchase an outdoor kitchen in July of 2024, the actual delivery date was on Octboer 4, 2024 and from the moment it was being delivered I noticed that there were many things wrong with it, the countertop was in two parts which would have been fine, but that problem was that countertop were completely different in color and style and they did not align together and therefore the interior lining of the dual burner has a space between the dual burner and countertops and for that reason the liner was cut into various pieces in order for it to fit which it should be in one piece, and the trim on the outdoor refrigerator is missing, Paradise grills has refused to help with the obvious issues and they are claiming that since the damage is at the back I should be happy with this, just so you know my outdoor kitchen is not against a wall and what they claim is the back is actually the front, I have never encountered such bad customer service and I will never be a customer again, the price that I am paying for outdoor is extremely expensive and the company just has not cared at all, they have made at least 5 or more service calls and no resolution and they have also lied about my intentions of not being available but I have made myself available sometimes leaving work early and having to wait at time up to almost midnight for them to show up, It now has been 5 months and they continue to refuse to make the changes to all the damages that were stated on the delivery date. read more