Thank you team Ashley...Florita you are wonderful !!!!! I think everyone was very professional and friendly. Thanks for a great experience Michele read more

WE ARE DONE PURCHASING FROM ASHLEY FURNITURE!!!!! If I could give zero stars I would! My husband attempted to speak to the store manager but was told "SHE WAS TOO BUSY" to speak to customers and deal with problems!! WOW! Nothing but problems with the delivery company that they use, T&T Distribution in Fredericksburg. We took off work 3 different times but they never delivered the furniture. We purchased thousands of dollars worth of furniture from them in multiple deliveries due to non-availability. With one delivery, the drivers damaged the kitchen table set so they had to disassemble it and load it back onto the truck. After that, different delivery dates were promised BUT unsuccessful. Extremely waste of time and energy. EXTREMELY bad customer service. THEY NEED TO USE A DIFFERENT DELIVERY COMPANY. read more

We are done with this company. Their customer service motto should be "once we get your money - GFY." Delayed shipment, damaged furniture when it eventually arrives and zero support. And a service charge for breathing in their direction. read more

We received outstanding service from Stella at the store. She was warm, welcoming, and extremely knowledgeable. We didn't feel pressured at all and she was great about letting us browse but still showing us some options she thought would be a good fit for us. We checked out a few other stores but none of them could match the selection, quality, or service we found at Ashley. Update: When I got home and looked up the furniture we purchased in the store to get the measurements, I discovered that all of the pieces are sold at a number of online retailers for significantly cheaper than the price we paid at the store. I was tempted to return to the store, have our purchase refunded, and buy it online but I decided that the service we received in the store and the ability to actually sit on the furniture and try it before our purchase was worth the higher prices. We received a call from Cameron at Ashley Furniture on Sunday afternoon and were promised a Tuesday delivery. We removed all of our furniture from our living room on Monday (Ashley told us that they can't haul away old furniture because it's against VA law. An online search seemed to suggest that it's not illegal; it's just an inconvenience for Ashley so they don't offer the the service.) and we're currently sitting in lawn chairs. Today (Tuesday), we received a call from Ashley and they told us Thursday was the earliest day we could have furniture delivered. I'm extremely disappointed. I was willing to pay higher prices for better service but that's not what we're receiving at the moment. read more

The worse nightmare anyone can experience, cancelling a unfulfilled purchase and then blamed to wanting to return when product was not in possession. FRAUD FRAUD FRAUD ALERT read more

Absolutely Wonderful Furniture, Great quality and value. The showroom was spectacular, really neat; beautifully displayed and designed Furniture. I love Ashley Furniture and I have had a bedroom set for over 7 years now and I absolutely love it! Make sure you ask for Chris, the guys a pleasure to deal with and his smile is contagious. They have Great products, excellent quality furniture with plenty options available. I highly suggest stopping by the Ashley Furniture Store in Williamsburg next to the Peking Chinese Restaurant on Wallermill Road. read more

Didn't buy anything first time we came in but the Italian Lady made us come back and get bedroom for my kiddo and some other stuff.All went well with delivery,prices were great and we love our new stuff! Thanks guys! read more

BEWARE OF THIS STORE!!! I got a couch from here a month ago is came damaged but was promised a skilled technician would come and repair it like new. Foolishly I trusted them and let them place the couch inside my house. A month later finally a technician came.. and did the WORST JOB I HAVE EVER SEEN ON MY BRAND NEW COUCH!!! All the damages that have been done have all been through Ashley, and instead of fixing that wrong I'm running in circles to get this fixed. I want a new couch. This is not what I paid for! They want to send(what I've experienced) another untrained technician to come and "fix" my couch. The whole back is a disaster and the back cushions look like they have been shoved in there cause now they are deformed and lumpy! Edit: After weeks they have wronged their mistake, it still doesn't take away from the terrible job the technician did. The new couch is fluffier and came with no tears. read more

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Purchased powered reclining living room set on 8/9/25 from Ashley Furniture, Williamsburg, Va location. Turned faulty battery in on 8/25/25. Still have not received new battery 3 weeks later. Continue to get the run around. Was told 3 month between charges by Stella (Store Manager) and having to charge every 2 weeks on other 2 batteries. They are stating no refunds, but we turned in a battery that we paid for thinking we would get a replacement and have not. We are currently out $150 on the faulty battery. read more

HORRIBLE customer service!!! We were promised a certain delivery date and the morning of the delivery they called and said it would be delayed a week, no reason why. Finally delivered, they were supposed to attach the frames to the headboards. The guestroom headboard was not attached, just left leaning against the wall. The bed was almost 3 feet off the ground because the delivery guy said "that type of frame serves as a box spring". How does a inch thick metal bar serve as a box spring? Several dings and scratches on the living room furniture. NEVER again will I use this place!! read more

Ashley Store - Wrong frame for this headboard - Furniture Stores Near Me - Williamsburg, Virginia

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We got two electric loveseat combos at the Cyber Monday sale. It still cost a pretty penny. Two weeks later, the things were delivered and set up. The setup crew didn't bother to make sure everything worked. I called the store about a bad switch (the footrest won't go up). I was told to call "customer care" (note the quotation marks). I called "customer care," spent a good deal of time on hold, told the girl (Shawnte) what the problem was, and she said she'd take care of it. Two weeks later, a power supply shows up with no instructions or even an explanation what it's for. A Google search showed that it was for the motor on the loveseat. The problem was the switch, not the power supply. I called again and spoke to Shawte. After about 15 minutes, she finally understood the problem to be the switch. "We'll send you a switch. When it arrives, please call us back and we'll schedule a technician to come out and install it." I called back a few days later to let them know. Now, I'm being told that I'm out of "their normal service area" (I'm ten minutes from the showroom) and will have to wait until a technician is in the area. It's been almost two months... EDIT: The technician just left. Wholly unimpressed by #ashleyfurniture. Over two months to get a switch replaced because "you're out of our normal service area." The "technician" barely spoke English and had no idea how to access the switch without flipping the entire assembly (3 pieces). All he needed to do was pull the velcroed fabric at the back. They need to train better. Never buying anything from them again. read more

Customer service Quality & uniqueness of furniture Prices are reasonable Delivery was on time read more

Meaghan was really helpful and extremely knowledgeable with helping us find and purchase our perfect mattress and coffee table!!

Great service, great price and great product. Could not have been a better or easier experience. Thanks Aaron and Charlie!!!

Chip helped me and my wife find a perfect set and affordable he didn't try to upsell us and sold us what we needed, great selection everything you need to furnish your home. read more

Charlie is very helpful and provided excellent advice and customer service! Highly recommended!

Great experience this afternoon at Ashley in Williamsburg. Charlie was very helpful, but not pushy. He showed us the available floor models, answered all our questions, and then gave us our space to discuss. We ended up buying a sleeper sofa, which will be delivered in a few weeks. Thanks Charlie for the positive furniture shopping experience! read more

WILL.. that's who you need to ask for. He went above and beyond helping me with my order. He was thorough, professional and knowledgeable. I highly recommend shopping at this store and working with Will. read more

We had a great experience at the Williamsburg Ashley Furniture. Florita was very helpful and knowledgeable about selection and pricing. She made buying a new couch a very smooth process for us. Would highly recommend this location. read more

Visited the store today with my very energized kids. Madison was very patient, and helpful. Made sure we got the best deal on our new sofa and dresser. read more

Florita,thank you so much for your wonderful Customer service,you made my recent transaction a smooth process and I greatly appreciate it. I looked forward to doing more business with you and your store take care of yourself, thank you so much. read more

Outstanding place to shop!! Our sales person Stella was fantastic! Gave us the info we needed plus a great package deal. Highly Recommend!

Do not buy a mattress from Ashley they do not stand behind their products. 1st question I asked what if I don't like it, I was told"no problem you pay a restocking fee and choose something else" that was lie #1 lie I hate the mattress, I am miserable and uncomfortable and they said sorry its your problem not ours #2 what do I do with my old one "oh no problem her is a number and you call house of mercy and they pick it up for free" I made the call and they lady near chewed my head off, "we don't pick up mattress, I don't know who told you that!" And on top of all that I was shocked at the very large shipping charge they taked on...I am so so sorry I bought from them, I only did because the 1st and 2nd time I visited they told me the same story, I believe their lies and now I am stuck paying for this misery for a year read more

Stella at Ashley is very good at assisting customers and helping them to pick out just the right furniture for their homes. She truly cares about helping the customer choose the right furniture and will spend the time needed to help the customer. I highly recommend Stella and Ashley. read more

Jada was amazing! Super helpful and she made it an easy purchase. Bought furniture for 2 rooms and was in and out in less than 30 mins.

My husband passed away a few weeks ago and I came in and Stella helped me with buying a bed for my mother because I will be moving her in with me now along with a desk that I would need for an office. now I am needing a couch and a few other things and the first person I thought of was Stella so I called to make sure she was working before heading that way she was so helpful not pushy I couldn't ask for a better sales person she's a great asset to the Ashley family read more

Came in to get a power chair for my mother. Our salesman Rupesh was extremely nice and took his time helping my mom with selection and working through all the controls. I really appreciated his service. read more

Shannon was super sweet and extremely helpful. Patiently calculated sale pricing on bedroom furniture and walked through various mattress options. She was very knowledgeable and easy to work with. read more

I love this store! They have stylish, quality furniture. The selection was huge and I found bedroom and living room furniture that exceeded my expectations. The shopping experience was great. If you shop there ask for Scott he was extremely helpful. read more

Jada was amazing!! very friendly, not pushy and got us everything we needed. Definitely going to purchase with her again.

We had a great experience shopping for our new couch set . Wess the sales associate was super helpful in our purchase. We found an awesome new couch set that will be ideal for our home. Sales price was great , and delivery a breeze ! Highly recommended checking Ashley furniture out for your next new home purchase. read more

Ashley Store - Excellent service ! Wess the sales associate was helpful and patient with our selection of beautiful furniture. - Furniture Stores Near Me - Williamsburg, Virginia

Be very wary of any retail store with non-cancellable and non-returnable terms in their sales contract. That's the case with Ashley Furniture. If you don't receive merchandise as described or as you expected, you'll be lucky to get store credit. No refunds will be granted. You have to ask yourself why! And their 6-months-same-as-cash financing isn't as good as it sounds. If you have even a dollar left on your loan at the end of 6 months, they apply interest back to the amount owed on day 1. Believe it or not, even if you have excellent credit, their interest rate is a whopping 29.9%. That's right, 29.9%. Do yourself a favor, and find your furniture elsewhere. You'll get much better quality for your dollar, and won't end up feeling like a sap for choosing Ashley! And if you ignore this warning and buy from Ashley, don't even think of changing your delivery time, which is an "estimate, not a guarantee". That'll cost you an additional $200. read more

Florita was wonderful at helping and answering questions. She was new to Ashley but seems like she will be a great asset to their team. We did make a purchase with her help as well! Thank you! read more

Charlie was the best! Thanks for everything! We were in and out in no time! We highly recommend Ashley furniture and Charlie for the help!

The store manager Chip, was wonderful. Helpful, honest and all around pleasant. Go see Chip for your furniture needs at Ashley!

Everyone we worked with were very helpful & knowledgeable. We had a lot of questions regarding our purchase & financing, & we appreciated their patience & help. See Shary & Chip when you go! read more