I originally went there in search of a cheap mattress for our guest bedroom. Was immediately helped by Ricardo. He showed us his cheapest options and explain their specials they we're having right off the back. He saw that I kept looking at the pillow top mattress and asked me about our current mattress, which was coming up on 7 years old and would need replacing in the next 2-3 years, and asked me if I wanted to check out their new mattresses. After trying a few pillow tops with my wife he notice I was a little slow getting in and out of the bed asked if everything was alright. I explained that I have a bad back with two bulging disk. He then asked if he could make a recommendation and took us over to the tempurpedic mattress. One look at the price and I didn't even want to touch the mattress. Ricardo asked me to lay on just one bed and if I liked it he would work with me to make it affordable. I reluctantly agreed and was sold almost immediately. By far the best mattress I've ever laid on. After some discussion he was able to find me a payment plan that made it very affordable. Got it done and delivered same day and slept on my new bed that night. Now my guest will have a nice pillow top to sleep on and me and my wife couldn't be happier with our new bed. Great company and service highly recommend them. read more

My husband and I just purchased a new adjustable Tempur-pedic bed set from Ricardo, who is the district manager of the Mattress Firm. He was so wonderful to us and explained all of the different types of beds that would be the most beneficial for us since I have had (5) back surgeries and my husband has also had one. He was never pushy but was there when we had questions. He remembered my husbands name after only meeting with him once and then about a week later, which is very impressive. He made us feel very comfortable and again no pressure to buy anything. He gave us several demonstrations on the bed we chose of how it works with your body and not against it since I have so many pressure points. We have had to buy 2 beds within the last 10 years spending almost $12K on them total including Winndom which is rated very high and also a Winndom custom adjustable bed. In the end both beds let us down. Thank you again Ricardo for your help. read more

We have been doing business with this store since my daughter attended the College of William and Mary and needed a mattress for her apartment back in 2001. Since then, whenever we need to replace a mattress, we have gone to Mattress Firm. A few weeks ago, we found ourselves shopping for a mattress. We were greeted warmly by Pat and Ricardo. The people who run the store may have changed over the years but the staffs knowledge of their products and their service has not! They explained some of the changes that companies have made to their mattresses in the last few years and answered all our questions. We have been very satisfied with doing business with Mattress Firm over the years and will continue to do so in the future. We would highly recommend them. Mary An McB read more

My wife and I were looking to buy a new bed set because we both have bad backs and wanted to shop around a little since we had already bought 2 new beds within 10 years and beds are not cheap!! We went to a couple of local stores and also Newport News. At one store the sales person was all over you and you couldn't even think because they were throwing so much information at you that you thought they were reading a book. We finally went to Mattress Firm and met Ricardo. Ricardo knows his stuff about beds and once he knew our background on our past purchases and what our needs are now, he was able to direct us to THE bed for us. Ricardo is wonderful, knowledgeable, personable and will definitely recommend him to our family and friends. read more

Our grandson needed a new bed. After visiting stores where the service was indifferent or non-existent we were amazed by the service at Mattress Firm. The salesman, a young man named Ricardo, greeted us as we entered, answered our questions candidly, and patiently demonstrated mattress after mattress until our grandson had found the one he liked best. Nothing like that happened anywere else. As icing on the cake, the mattress he chose turned out to be much better quality than one we had seen for a similar price elsewhere. We felt that Mattress Firm offered fine quality, attentive and helpful sales staff, and good prices, so next time this is the only place we will go. read more

I spent over a week and several visits to this store trying to decide what mattress to buy. Tyler, the sales associate was very patient, informative and helpful. On the day before we finally made a purchase, we spent over two hours testing a wide variety of mattresses. Even though he was the only sales associate in the store assisting several customers, Tyler was great. No pressure to go for the most expensive mattress. Rather he emphasized he just wanted to make sure we got the one that best suited our needs and our budget. We eventually ended up buying the more expensive mattress because it was the most comfortable for my wife. read more

Ricardo was thoroughly professional. Certainly knew his merchandise and listened to us. No hard pressure sales at all. Customers' satisfaction was his goal and he went above and beyond what we expected or found at other mattress retailers in the area. We bought a temperpedic and have had 6 wonderful nights of sleep so far. We were so pleased with Ricado's service and professional that we went back and purchased another mattress for our guest room. Wouldn't hesitate to recommend him and this location for customer service and knowledgeable, low key, no pressure sales reps. read more

My wife and I came here first to begin our mattress purchase. I have to say John handled it the way it should be: here's the different firmnesses, find the one you like, try out a high end, recognize why you don't like the low end. We went to other stores and listened to their reasons for going to their brand, but came back. Ricardo finished our experience and rounded out a great experience. We had a very low pressure experience with friendly, knowledgeable staff. We would encourage anyone to visit their store when shopping for a new mattress. read more

Mattress Firm was a great find. We tried another store only to leave because the sales people did not try to help us even after asking. We entered Mattress Firm expecting the same and were surprised by being greeted as soon as we entered. Ricardo was very friendly and patient helping us find the mattress our grandson wanted. He and the other salesman were so professional and helpful that we bought their recommended mattress cover as well as a pillow for our granddaughter. We highly recommend this store. Great service. Great prices. read more

Walked in just to have a look at mattresses and did not expect to buy that day. Ricardo was so nice and so very knowledgeable it was a great buying experience. He volunteered to show us the competitor's prices online for the mattress we liked and Sleepy's was actually about $200 less so he reduced his price by $200 to match and then another 10% lower than that! The mattress was in stock so they delivered it to our home a few hours later. I would recommend MattressFirm over all others. read more

Best place to buy a Mattress!! I went into this store twice with my sister who was purchasing a new mattress. The second time around Ricardo was our salesman and he was extremely patient with us the entire time. He was knowledgeable and spent 2 hours talking to us about the quality of different mattress brands and really wanted to make sure that my sister was satisfied with her purchase. If you need a new mattress, go see Ricardo at Mattress Firm in Williamsburg!!!!!!! He's the best! read more

Looking to buy a mattress...look no further! Mattress Firm has the best customer service around! I moved to an apartment in the area, and needed a new mattress. Ricardo provided me with the excellent customer service. I was very indecisive and didn't know how to begin looking for a mattress. Ricardo was very knowledgeable about his product and he was patient enough to let me try out different mattresses to find the best fit. If you are searching for a mattress, stop here! read more

Service was exceptional and fast. An employee named Ricardo was there and was very helpful, pulling out mattress after mattress until the right one was found. It was a pleasant, warming atmosphere and everything about the store was welcoming. When the mattress was finally delivered, the people who brought it in were very efficient, quick, and organized about it. The mattress was in beautiful condition, and felt even better than it had in the store! read more

Tyler was fantastic. He helped us find exactly the mattress that was right for us. He wasn't just trying to up sell us and get the most money out of us. He took his time and worked with us to educate us on the best choice. Even in the middle of a snow storm he did not rush us out the door. Tyler showed us all available options and walked us through every financial option that works for us. We will be sleeping on our new mattress come February 25th! read more

My husband and I spent over a week choosing a mattress. We visited the Mattress Firm store and talked to Tyler several times, as well as visiting other stores. Throughout the process, Tyler was very helpful and very patient. He never tried to push us to the most expensive mattress, but explained the advantages of each. After much talk and testing we finally decided on a Tempur-pedic. Thanks to Tyler, the whole lengthy process was very pleasant. read more

My husband and I were looking to upgrade our mattress to a firmer feel, and had many questions regarding the different brands and how the matresses were manufactured. Tyler and Ricardo were very informative, without being pushy, and we are very satisfied with the knowledge of the product, friendly service, and overall experience in the store. We found a Sterns and Foster mattress and can't wait for delivery! read more

Ricardo was absolutely AMAZING! His knowledge, expertise, and passion in his products made buying that much easier. He listened to all of my questions and was the utmost professional. He was not your "typical salesman" and did not try to up sell to get the most money out of me. He followed my direction and gave me the best mattress to fit my desperate NEED. I highly recommend Ricardo...he was exceptional! read more

My husband and I decided Sunday that we were going to redo our child's toddler bed to a big boy bed. Ricardo Cruz greeted us and immediately explained the value zone and the difference between the mattresses for kids. We were never pressured or push to go in any certain direction. Once we decided on the mattress, Ricardo got us delivery the same day. Our whole experience was great!! We highly recommend. read more

Tyler worked with us on getting financed for a nicer mattress than we had originally planned for. Allowed us to leave and think about the purchase first without trying to force a sale or annoy us. I hate being oversold and it will actually push me away even if I like the product. The store was accomadating to our 2 year old who can be a bit loud. Very happy with the overall atmosphere and salesman. read more