Customer service was deplorable. The 'gentleman' in the rug…read moredepartment was actually outright rude and degrading of my purchase. In no uncertain terms said he would not help me with my problem. He was dismissive of my situation. Never will I recommend that store again.

Poor Customer Service I purchased 100 square feet of Hancock…read moreand Moore Leather at $1800.00 for an Office Chair. The Upholsterer needed 74 square feet and said to get an additional 30% for imperfections. On Monday July 14 the Upholsterer texted me "We will need another hide to complete your chair. These hides have several large flaws that we cannot cut around." He also sent me 10 pictures showing the large flaws. I went to The Shops at Carolina Furniture of Williamsburg and spoke with the President Joseph Steele III. He provided his e-mail address and said to send the pictures so he could submit them to Hancock and Moore. Before I sent the pictures I spoke with the Upholsterer and he stated with an additional half hide (25 square feet) he could complete the chair. I e-mailed Joseph Steele III the pictures and relayed only a half hide was needed. On Tuesday, July 15, 2025 I received e-mail from Joseph Steele III stating he would submit the photos to Hancock and Moore and that I was requesting another half hide. He also stated " I can tell you from 20 years of ordering their leathers on furniture for the store, that many of these dark spots, "healed scars", would in fact be deemed acceptable and used on their furniture". This was a lie. If manufacturers like Hancock and Moore produced Leather Furniture with dark spots and healed scars individuals like Joseph Steele III would not be able to sell their products. It was also a signal that Joseph Steele III would not hold Hancock and Moore accountable for their poor-quality issue. On Thursday July 17, 2025 I received e-mail from Joseph Steele III stating "Hancock and Moore is willing to sell you more leather, but they do not feel that the hides you have are defective". Further they advised if I needed a half hide to purchase an entire hide. So, a $900.00 hide only has 50% of useable leather? Really? I was assured that this was adequate for my need of seventy-four useable square feet of leather at the time of purchase. In fact Joseph Steele III 's representative said that I needed to order two hides (100 square feet) inorder to have 74 square feet of useable leather. I would not have placed the order kowing only 50% of this leather hide provides useable leather. Joseph Steele III has zero concern for customers who have purchased products from him some at large sums of money and have poor quality issues. He does not hold the vendors accountable and gives them total authority as to how they want to handle the situation. Buyer Beware.

One thing to understand about Colonial Williamsburg is the naming of the buildings is not by…read morecoincidence. John Greenhow was a merchant that operated a store on Duke of Gloucester during colonial days. The history of the man is as important to me as the current day store which I do enjoy browsing. John Greenhow was born in England 1724. He has been described as enterprising for the day, a real go getter. He operated a three man eight ton Schooner named "The Robert" along the James River from Virginia to Philadelphia carrying butter, pork, peas and lard to Pennsylvania. His return trips to the Old Dominion brought back coffee, chocolate, flour, bread, skillets, soap and even furniture. Williamsburg was not his only store as he operated a second location in Richmond. Mr. Greenhow passed in 1787 and is buried close to his mercantile at Bruton Parish Church. His stone is visible to this day. The present day store instills some of the old past of products like soap and housewares among lots of other items that may, or may not have been carried in the shop like home decor, clothing and even wine that seemed logical for the colonial time. Visitors can also purchase, or rent period wear. I have shopped at this store dozens of times in the past 30 years. I seem to always find something for purchase. The last time it was a few bottles of Williamsburg Winery Wine. Other occasions it's been soap which is fantastic. During Summer months when mobbed it can be a tad crowded to navigate. Staff typically is not in the floor to assist, but is more than willing to help when asked. It's no fault of their own, it's CW's staffing needs adjusted during the height of tourism. The clerks working the store are super friendly and knowledgeable about their goods and the history of Greenhow. It's fun to throw them a question, or two about the old day store. I would recommend a visit to The Greenhow store when strolling down DOG.

I'm not a shopping person and sadly I've become not much of a CW person but if you're in CW and if…read moreyou're going to shop, the Greenhow Store is not a bad place to do it. My Yelp brother JD did a great job covering the history of the man who's name is on the building. I have nothing to add other than the current store is not one of the original 88 CW buildings but it was built on the site of the original and on land that Mr. Greenhow owned. Back in the day you could easily see the yard over at Bruton Parish but FWIW this is the final resting place for Mr. Greenhow: makinghistorynow.com/wp-content/uploads/2015/10/mr-greenhows-tomb-bruton-parish.png Usually I'm in here because I've got people in my family who love the soap balls that they sell here (maybe they have them in other stores but usually I find the bars everywhere - not the balls), the vanilla beans, the musket balls and a few other odds and sods. The other reason I like to shop here is because of the one "sales interpreter" who normally works here. When you walk in he's usually at the register on the left side. He's a taller older guy who wears small round wire rimmed glasses. He's the one guy in the store who usually will engage you in sort of a quasi-in character demeanor. He's hysterical and I always enjoy seeing him and I remind him of that whenever I'm there. While this store is normally very crowded on my most recent visit we walked in to find we had the whole place to ourselves. Three employees in there with just us. After a few minutes another couple came in but that's how dead it was on New Year's Day. One brief negative note regarding that visit. While there were three sales interpreters there. Cluelessly, there was also a supervisor/manager present who kept having a little meeting with the group over in the one corner out front even though they could see that I was at the register ready to go. Experiences like that are the types of reasons people say "Never Again" to CW. It's small but it also shows you a small spot of where management's focus truly is at. That singular visit aside, normally it's a decent experience here and it's always worth a visit to see what they have when on DOG Street.

Wonderful selection of outdoor furniture & home decor. We thoroughly enjoyed our shopping…read moreexperience and made a purchase of furniture for our new deck. Anne, the store manager, was so knowledgeable, friendly & helpful in aiding us in our purchase selection. We are anxiously awaiting for our delivery! We can definitely recommend this store for anyone looking for outdoor furniture.

I had a problem with a garden stool that I had purchased…read more They replaced the stool with a different one, and I am very happy with it. They stand behind their products and are so helpful and delightful to work with.

Thank you team Ashley...Florita you are wonderful !!!!! I think everyone was very professional and…read morefriendly. Thanks for a great experience Michele

We received outstanding service from Stella at the store. She was warm, welcoming, and extremely…read moreknowledgeable. We didn't feel pressured at all and she was great about letting us browse but still showing us some options she thought would be a good fit for us. We checked out a few other stores but none of them could match the selection, quality, or service we found at Ashley. Update: When I got home and looked up the furniture we purchased in the store to get the measurements, I discovered that all of the pieces are sold at a number of online retailers for significantly cheaper than the price we paid at the store. I was tempted to return to the store, have our purchase refunded, and buy it online but I decided that the service we received in the store and the ability to actually sit on the furniture and try it before our purchase was worth the higher prices. We received a call from Cameron at Ashley Furniture on Sunday afternoon and were promised a Tuesday delivery. We removed all of our furniture from our living room on Monday (Ashley told us that they can't haul away old furniture because it's against VA law. An online search seemed to suggest that it's not illegal; it's just an inconvenience for Ashley so they don't offer the the service.) and we're currently sitting in lawn chairs. Today (Tuesday), we received a call from Ashley and they told us Thursday was the earliest day we could have furniture delivered. I'm extremely disappointed. I was willing to pay higher prices for better service but that's not what we're receiving at the moment.

Quick and excellent service!! I got an indoor rug that also has the capability to be used out…read moredoors!! And it's of excellent quality!! I'll post it soon!!! Kacie and Ashley are so knowledgeable in their field!! I can't wait to continue my shopping for furniture and flooring needs with these gals!!;))

From the owner: Lock & Key is a custom furniture store located in Williamsburg. We specialize in the highest…read morequality custom upholstered goods, as well as solid mahogany furniture, rugs, lighting, accessories, and premium hardwood flooring. We also offer complimentary interior design consultations to assist customers during the selection process. We are a small, local business that values strong customer relationships and connecting with the community around us.

I was drawn to this unique shop like a bee to a flower! There were so many unique products. From…read morehome decor to local beer & mead, handmade soap & lotion to handcrafted silver jewelry it was difficult to choose. Hubby even enjoyed browsing upstairs where he found unique furniture. The staff was helpful and cheerful. The environment was relaxed and beautiful, well curated with lots to explore. Most products sold donate a portion to the Williamsburg foundation. Don't pass up this wide array of gift shopping.

I love Brick & Vine. The store has an amazing selection of home decor soap solutions gifts and…read moreunique things that you're not going to find everywhere. Every time I go I discover something new and elegant or the perfect gift. Definitely worth a visit

Mark's team at 2nd Street came in and replaced our old mismatched flooring on our main level with a…read morebeautiful new wood floor. His entire crew was amazing, from those who did the demo to the installation crew. They fixed our subfloor which had numerous issues and did the job right. I'd definitely hire them again and recommend them to others.

Thinking about having 2nd Street install your hardwood floors? Highly recommend you look somewhere…read moreelse. We had hardwood flooring installed in our den and it was a nightmare from the get-go. Measurements were way off. Two extra boxes of flooring and ~40 feet of 1/4 round. When asked about what to do with the 2 boxes of flooring (that we paid for), was told "you can sell it on eBay". Really? Then there was the installation crew. No one spoke English so any questions I had resulted in blank stares. These were not W-2 employees but sub-contractors. This crew stained the 1/4 round us and it wasn't even close to matching the new flooring. And then there was the damage to the new flooring during installation. The large staple gun that was used to "nail" the flooring was placed dozens of times on the previously installed flooring leaving nail head size indentations across the entire floor. And then there was the "customer service". Made appointment with Ackerman (the owner?) to inspect the damage and he never showed up, he didn't call, text, or email that he was going to make it. During one of numerous calls, asked Jessica to have Ackerman call us. She emailed me that she couldn't get him to talk to us. But to be honest, full discloser: 2nd Street is giving us $40 for the 1/4 round. Bottom-line: we will never use 2nd Street again and will never recommend them to anyone.

Over the years, we have had several items reupholstered by Mr. Waggener, and the quality of his…read moreworkmanship is outstanding. Happily, he is still in business, because I have another chair that needs his attention. He stays busy, so you may have to wait a while for him to get to your order, but once he takes the furniture that needs work, it will be returned in a timely fashion. He has a great selection of materials too. Phone before stopping by, because he is sometimes out picking up or delivering orders, so is not always in the shop.