BBG was amazing from start to finish! The process of selecting our stone was easy. Their showroom…read moreis awesome and their service is even better. Several people (Annie, Trey, and Sharell) helped us throughout our purchase. We received quotes from multiple retailers for the same stone and decided to use BBG based on the customer service we had received. So glad we did!! Service was quick, professional, and flawless. I couldn't recommend BBG more!!

Customer service is lacking in this company. We bought 3 granite countertops for my bathrooms. When…read morethey came to install they brought the wrong sink and had cracked one of the backsplashes, so they only completed one bathroom. It took 3 days for them to schedule a return trip to fix the issues. Unhappy with the lack of communication. Also when the backsplash arrived, it did not match the base.

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

They sold my elderly father a brand new lawnmower and when it had electrical problems within 90…read moredays of purchase they were practically impossible to work with. They even presented me with a bill despite it being under warrant.

We stopped in to buy a new fridge/freezer combo deal. Nathaniel was incredibly helpful and really…read morewent above and beyond to break it all down for us. He was incredibly knowledgeable and ready to answer any and all questions we had.

Hoke depot management, after waiting for almost 15 minutes for and associate, decide to went front…read moredesk for assistance and the cashier told the last associate left at 5:30pm so no one was able to help me out to set up my garage door contract, why the store is open till 9pm when there's no associate to help customer, definitely we living hard times.

Very conscientious about quality of service and the customer experience. We plan to reach out again…read morethe next time we are in need of service.

I am a REALTOR .... and found myself in a situation that required a fast, efficient and reliable…read moreHandyman. I was scheduled for a knee replacement - 2 days before the surgery I got a lead to List a House that had been on the market 2 times prior to me. 2 weeks after surgery, we met Juan at the house and made a plan to List in a month - we met that deadline. Juan's Handyman Services (JHS) was the company to call - we did what was needed to get a contract in 3 days. Juan was there every step of the way - he came to reassess our plan everytime we requested him to be there. Juan's services are going to cover most all of your needs. He comes highly recommended - by me.

The custom Screens don't fit my windows. I Paid a ridiculous amount of money to have all the…read morescreens replaced at my home, and they don't lock in place nor stay in my windows. They never fit! Took them forever to make them once they collected my old screens and now this... I called, spoke with the sweet woman who answers the phone, and I was told they would contact me back after receiving my email and pictures and phone call, yet I got no reply despite several attempts to get someone back out to fix them! They seemed so wonderful with all the good reviews, but I had a terrible experience! I know thats not the end of the world, people make mistakes, but it goes a long way when a company will honor their product, but they won't. They have not been in my windows but a couple of months and every time there is a storm or large gust of wind, we have to climb the ladder to our 2nd story to put them back in! Avoid!! You have been warned. I am filing a BBB claim at this point. Super frustrating...over 1.5k for a ill fitting item!

I heard about Screen Makers from my neighbor who had a dozen or so screens repaired. I had an old…read more"sun screen" from my church that was in need of repair. When I walked in the office, the lady at the counter said, "I haven't seen one of those in years!" I asked her if she thought mine could be repaired. She went into the work area and asked a young man if he could come out and take a look. He did and suggested a large spline be used to refasten the sun screen material. Took him all of five minutes to fix the screen and said there was no charge since it was for my church. When is the last time that has happened?? Overall a very nice encounter with folks who want to help and know their stuff. I told them I'd be bringing my screens in for repair in the not too distant future. Nice folks and eager to assist!!

Really had an excellent experience with them. Rachelle came to house and made great suggestions as…read moreto type of blind and also right colors, showing good samples of what blinds would look like. It took less than two weeks for the blinds to come and installer arrived exactly at a time we agreed too (and not during some 3-hour window) and did a great job in what seemed to record time. The blinds (top down, bottom up) are well made and will, I hope, last for years. Warranty is very good on them, and price was quite reasonable. Am a very happy customer and have already placed a second order with them. Company is very highly recommended.

I ordered blinds and had them installed. A couple blinds were not manufactured correctly and the…read moreinstallers simply stated these were the cheapest ones they did. Spending over $2k this did not sit well with me. Contacting my sales rep and I was told one would be upgraded and replaced and the other she would contact the installers. That was over a month ago and no communication or response to my attempts to reach out. Apparently they are happy to take your money but not ensure they do a good job or that the blinds are fitted correctly. For the price I don't recommend going through this business.

The Lamp Lady is truly amazing. I was struggling to find exact replacements for my exterior porch…read morelights--even AI couldn't track them down! My search eventually led me to her, and I'm so glad it did. After I sent over a photo of my broken fixture, she let me know she doesn't sell those, but then went above and beyond: on her own time, she researched and confirmed the exact manufacturer and model number so I could find it elsewhere. That level of selfless expertise (and the kind of person that she is) is hard to find. Highly recommended!

I took my mom's Stiffel lamp to the lamp lady. She rewired it, replaced some parts and cut it down…read moreto today's proportions. It's a gorgeous lamp and now it can be appreciated again.

WE ARE DONE PURCHASING FROM ASHLEY FURNITURE!!!!! If I could give zero stars I would! My husband…read moreattempted to speak to the store manager but was told "SHE WAS TOO BUSY" to speak to customers and deal with problems!! WOW! Nothing but problems with the delivery company that they use, T&T Distribution in Fredericksburg. We took off work 3 different times but they never delivered the furniture. We purchased thousands of dollars worth of furniture from them in multiple deliveries due to non-availability. With one delivery, the drivers damaged the kitchen table set so they had to disassemble it and load it back onto the truck. After that, different delivery dates were promised BUT unsuccessful. Extremely waste of time and energy. EXTREMELY bad customer service. THEY NEED TO USE A DIFFERENT DELIVERY COMPANY.

We are done with this company. Their customer service motto should be "once we get your money -…read moreGFY." Delayed shipment, damaged furniture when it eventually arrives and zero support. And a service charge for breathing in their direction.