I hired this company in September 2024 after a neighbor witnessed a funnel cloud of what we thought…read morewere bats descending into my chimney. Brian, the salesman of the company, quoted me what seemed an outlandish price, but assured me that the bulk of the payment went to the necessary cleaning & fumigating of the chimney after the (as it turned out) swallows were safely removed & then the chimney capped to prevent future invasions. For a significantly larger fee, they could also pest-proof my house. As I had only had the rare & occasional mouse in 25 years, I passed. Imagine my surprise to wake up to a baby possum in my bedroom that night! I called them back & agreed to possum removal & pest-proofing. My total payment was $3832.35. Brian, the tech employee came, put the escape hatch up to remove swallows & then examined my perimeter to see where a possum could've gotten in. He could not find any entry points, (He said I had to have left a door open, but I have an escape artist Husky who chases chickens so my doors are NEVER left open!) Nor could he find the possum hiding in my house. He came back & capped chimney a few days later. *My invoice claimed I was charged for possum removal . "I" borrowed live traps from neighbors & trapped & relocated 6 baby possums. I rented steam cleaners & cleaned under every piece of furnature in my house & emptied every shelf & nook for sterilizing & cleaning. Critter Control did not assist in any way. * I was charged over $1500 for pest proofing. I now have scurrying in my bedroom walls - but when I called and asked Critter Control to make things right (4 months later,) I was advised to purchase outdoor poison stations with $30/monthly refills. * Adding insult to injury, my fabulous, quiet efficient furnace, which kept my 3-story home toasty warm and my heating bills almost non-existent, was red-tagged & replaced by a furnace that is NOT heating my home well or affordably - because the CHIMNEY WAS NEVER CLEANED and blocked the furnace vent, destroying my furnace. The heating company removed at least 5 five gallon buckets of bird debris from the chimney. I am now out $8,832.35. and higher gas bills for the foreseable future. DO NOT CALL THIS COMPANY!!!

Hired this company and their tech Brian in September 2024 due to animal noises in the attic in a…read morelarge, newer construction home. Was presented with a comprehensive "remedy" plan to "seal" the entry points, remove the nuisance critters, apply deterrents, apply disinfectants, and place bait stations. This also required an ongoing monthly subscription with them to assure complete resolution of the problem and maintenance of the bait stations and spraying of the perimeter. None of the "remedies" they instituted provided any improvement or results. The bait stations were maintained, the spraying of the perimeter never occurred. The noises in the attic continued and the critters kept coming back in. Communicated to Brian on several occasions that the problem was not getting better. The response every time was that he would come out and "check it out." He would charge me every time he came out and his response every time was that I would need to "give it more time." Against my better judgement, I paid them several thousand dollars without any results - same problem still present. After 6 months, I confronted Brian about it. His response was that he could "do additional work" which would cost $11,000. At that point it became obvious that Brian and this company are in the greedy business of charging you insane prices without providing any results or standing by their work.