We were able to get the approval process over quickly and moved in when we needed to! Everyone was…read moresuper nice on move-in day and even though we had to wait on mail keys and smart home installations, the day was relatively hassle-free. Since moving in, the community has been fantastic and we love our apartment. We have absolutely loved the pool and gym they have available! Everyone I have met, pets included, have been great! We also feel super safe in this neighborhood because it is secluded and it does have gates!

I absolutely love living here at The Avenue. The staff are always warm and welcoming. The…read moremaintenance staff are so helpful and friendly. I have never waited more than 24 hours for any type of repairs. The grounds are beautifully kept. The salt water pool is so relaxing and refreshing. All the convenience of a luxury hotel with a home feel. Literally, you are within minutes of shopping and entertainment. One of my favorite things about living at The Avenue, is the location and convenience to everything I could want or need. If you are looking for a home without the worries of up keep, then this is your place. S. Colegrove, Nicholasville, KY USA

The property manager there is completely incompetent. She will not give you the full application…read moreprocess, she lies about certain aspects of the process, and then won't return your phone calls. Horrible experience! Stay away!

From the owner: You are right at home with us. You'll feel right at home when you make the move to Imperial Pointe…read moreTownhomes. Whatever your lifestyle, you'll find that your community offers you comfortable living space, convenience and a professional management team to serve you... All at an affordable price. Make the move to Imperial Pointe today! A community designed with your needs in mind.

I'm 28 years old and have lived in more apartments than I can count on 2 hands, but after all this…read moretime I was destined to find Urbanize where I could live my life in such a wonderful community with some of the greatest neighbor friends you'll ever meet in your life. The atmosphere of the homes are young and modern with an eclectic vibe, but AFFORDABLE! Lana McKinney, Urbanize's very own superstar property manager is the person I imagine when someone says terms like "Kind" and "Dedicated." Lana and her team make everything an absolute breeze and worry-free. If you want a home amongst a diverse, loving, and generous company and community. Look no further because Urbanize Ltd will welcome you with open arms, a beautiful new plant, and cupcakes upon move-in day!

Urbanize took over our 4 plex building along with Pulliam Reality. It has been a nightmare. We…read morehad 8 months to decide whether to stay or go. We knew the rent would be raised but never told until the last month. The rent was raised over $500 mnth. plus pay water and sewage. We had 30 days to apply for help or find a place pay deposit, etc. No washer or dryer outlets, no laundry facilities. Yards, weeds not being kept up here. Mulch was poured out with no under covering. Guess they are on strike til the money comes in. All we could do is request a judge to arbitrate and make a decision

We lived at Raintree Apartments for a couple of years (around 2008-2010) and our experience with…read morethe complex was good. We never had any real issues to speak of, and we enjoyed having access to both an indoor and outdoor pool. The location is also very convenient. It's very close to shopping and restaurants, as well as the interstate, and it's a straight shot into other parts of town that many likely frequent. It worked very well for us while attending UK and EKU. After we moved B's brother actually moved into Raintree for a few years, living in two different apartments during his time there, and he never had any issues that I'm aware of either. We visited him often and never struggled with visitor parking, which was nice. Given that my experience was some time ago, it's difficult for me to know the state of this complex now, but I can tell you that during the time I lived here, or visited here often, it was a good place to live.

ATTENTION RAINTREE RESIDENTS: If you have experienced ignored maintenance, illegal entries, or…read morefalsified documentation, email me directly at lc.holmes00@gmail.com. Dangerous Negligence, Breach of Contract, Illegal Entries, and Retaliatory Billing. Writing on behalf of my brother (due to him pursing legal action against the company and stuff) to warn the public about Raintree Apartments (Birge & Held). We have an untouched paper trail of every single email, code violation, and log proving their severe corporate negligence. TIMELINE OF VIOLATIONS: Sept 15, 2022: My brother emailed reporting his bedroom window was broken/wouldn't stay open and balcony blinds were destroyed. Leasing Specialist Haley Donohoe explicitly acknowledged this. Oct 5, 2022: He reported a severe electrical shortage by his door that was actively sparking. Management ignored this life-threatening safety hazard for over a month. Oct 2022: Instead of fixing the emergency exit window, management committed fraud in their internal systems by logging maintenance request Ref #10346-1 as "Completed." In reality, the window was left broken for over 250 days. March 4, 2023: Formal complaint sent to District Manager Jennifer Ranson. Haley Donohoe had been falsifying internal documents by marking "Anytime" entry permission without consent, leading to illegal entries. Furthermore, their negligence resulted in ME being actively electrocuted by the sparking outlet they refused to fix. Jennifer Ranson completely dismissed these safety and privacy violations. March 25-29, 2023: After months of being ignored, my brother deducted $69.94 to replace the blinds himself. Jennifer Ranson aggressively refused it, lied that they had "no open requests," and threatened to reject his entire rent. May 25, 2023: I bypassed management and reported them to the city. The Lexington Division of Code Enforcement inspected the unit and hit New Raintree LLC with a formal Notice of Violation (Case Number: 1006138). The city legally determined that the property owners were actively maintaining conditions dangerous to human health and safety due to faulty/unsafe electrical systems and structural neglect. This is an official government legal record. We know exactly who they are, and the city does too. RETALIATORY CREDIT BILLING: Because they forced my brother to live in an uninhabitable environment, we contested their buyout fees when he rightfully left. In retaliation, Raintree Apartments slapped a fraudulent $1,779 balance onto his credit report which was discovered May of 2026. This is a blatant violation of the Fair Credit Reporting Act (FCRA), as they are reporting an invalid debt from a breached lease. FINAL VERDICT: Jennifer Ranson, Haley Donohoe, Kelli Farr, and Birge & Held will compromise your safety, violate your privacy, falsify maintenance records, and try to destroy your credit score when held accountable.

Annette was especially helpful during the looking for an apartment phase, the showing of the…read moreapartment and the lease-signing process. We looked at SO many apartments in the Lex area, Annette was by far the most patient and knowledgeable. My partner and I are 69 and 63 years old and had so many questions! She was friendly, approachable and really went out of her way above and beyond to make sure our needs were addressed. Thank you!

I have renewed my lease to live here for a third year. Staff is wonderful - very well maintained…read more A nice and quiet area. Highly recommend a tour and becoming a neighbor in a great community! Great place to live!

If I could go lower than one star I would. I've been living in this crappy house for about two…read moreyears now. There is holes in the walls, the front door and basement doors are always broken, the bathroom titles were breaking, etc. I recall one time we called about our mouse problem and they told us we had to deal with it. Another time we called and they straight up hung up on us. There was a time, after the city had to get involved (3 times actually) that they finally sent someone over to fix all the issues. These people were supposed to do 3 days worth of work and only did a day at that and have never returned for the other 2 days. This is the WORST company you could go though for renting. I can't wait to move out.

I am writing a review as a landlord and property owner rather than renter…read more Realiant has been managing my duplex for 6 years. They have been prompt with filling (leasing) with tenants and steady with getting rents paid, dealing with difficult tenants, and making repairs. When I did a walkthrough of my own properties I did find some minor issues that the tenants had complained about but were never fixed. So I followed up and pushed to get those issues taken care of and progress is being made. My advice to renters is this: don't complain so much about the managers but complain about the owners. The owners are the ones who authorize repairs or don't. It's ultimately the owner's responsibility. Ask Realiant for what you need, and if you don't get it, tell them to pass along a message to the property owners, that you are going to move out etc. if you don't get your needs addressed. It's basic customer service. The customer is always right, so make your voice heard and don't give up. Thanks Realiant!

The top luxury apartment community in Lexington! Firstly, the office staff is wonderful. They are…read moreso sweet and helpful. We relocated from Atlanta. Leah helped to make our move a little less stressful. The Henry has amazing resident events as well. There was a pool party with Agave and Rye catered, free holiday photos, cocktail hour at Whiskey Bear and more. A favorite event of mine was a free class at Cycle Bar. They also organized free holiday photos! This was amazing to take part in. My fiancé and I love how the photos turned out. All of these events are a fun way to get to know your neighbors and the community. As a resident, you get special discounts at the majority of stores in the Summit. Parking is also wonderful and stress-free. There are delivery lockers for easy and safe package delivery. The pool is a heated saltwater pool. The lounge area is amazing as well. Pretty much, it's the best place to live in Lexington.

Terrible place to live, absolutely horrible Assistant Community Manager who could not care less…read moreabout the residents. Moved in March 2021 and our first months water bill was $500, claiming we used 10K gallons of water in one month when we were only there for 2 weeks and all subsequent water bills have been $35 or approximately 750 gallons, clearly there was something wrong. Staff was unwilling to help or take off the over $400 late fee that was charged because we were unaware the bill was that high and pay on auto pay so because the water bill was so high the system thought we did not pay our rent. The only option was to take it up with the city and I called and was told I had to take it up with the building. More recently our FOB stopped working and our door code and instead of an "I'm so sorry, let me fix that right away" it seems like as a resident you are purely an annoyance. And apparently now there is an app that opens the door but I had to have my FOB not work for 3 months, wait to speak to someone to have an email sent to me with the app link and activation code. The only positive is maintenance is done very professionally and quickly. But I would look somewhere else unless you enjoy being treated like a second class citizen.

Lived in these apartments for almost 8 years, when we first moved in very nice place , very well…read moremaintained, but over the years these apartments went downhill quickly. They lost a very good manager since then over 5 different managers as just as many maintenance men, property is not maintained as well. Bed bugs in most apartments and roach infested. It was time for us to move out 2 years too

I am a current resident of these properties. My family has been under constant harassment since…read morethey moved in the last family next to us months ago. My kids can never sleep properly cause these people bang on the walls and do all types of disturbing activities throughout the night. The management refuses to do anything about it. We have written complaints, called the police, and nothing has ever happened. These people only had to say it was us and the cops come banging on our door. My children have been harrassed and intimidated by the so called man in their house...all the while these people have been slandering our name by calling management and the police..sayinf they live in total fear of their lives as the continue to slam and bang on my kids. My 9 year is also medicated and gets no rest. All they do is collect rent and smile in your face while they do absolutely nothing to solve this problem because its a "he say,she say" situation. This same male of the house even tried to start a fight with me while i had my 2 and 5 year olds with me at the bus stop and nothing has been said about it. But they can tell me to do nothing i guess because im black and they are white, which the mother of my children is also white...so i assume only 100 percent white families are believable but not ours. Because my kids still listen to tge constant slamming and banging, witch style humming at 1,2,3 and even into 6 am,but i guess me and my children can only lie because of our skin color.The units are infested with Bed Bugs and their treatments yeild no results. I urge no family come here or any of their properties especially black families.

Do not expect to get your full deposit back. I left my apartment spotless and I had a 500.00…read moredeposit and only got $125.00 back . They used Some excuse as to having to clean it. Again it was spotless!!

These are not luxury apartments at all. I had a one-bedroom apartment that cost $1200 per month…read more Given that price, I expected a much higher quality from this complex. I can't speak to the experiences of other residents, and it's possible that some may have had a more positive experience. Regardless, I would like to share mine. Let me start with some of the pros: - The staff were always kind to me, although the professionalism was sometimes questionable. - The location is excellent, with numerous stores and restaurants within close driving distance. Having Shillito Park nearby is a huge plus if you are an active person! - The complex has a gym (it's small and limited, but a gym, nonetheless), which is great if you are on a tight budget. There is an on-site laundry room (I used my friend's off-site, so I can't confirm its quality) for those who prefer not to travel to wash their clothes, and a pool is available during the summer (I moved out before it opened). - My place was bug-free and rodent-free, which is the bottom line, but a positive aspect. The sinks, hot water, fridge/freezer, dishwasher, kitchen garbage disposal, and microwave all worked perfectly fine. If you have your own laundry facilities, a laundry room is available within the apartments. - They were active in towing cars that did not belong to the complex. - Although it wasn't the cleanest/nicest in my opinion, having a balcony was nice. - The complex definitely needs more lighting, but I felt safe walking around at night. I never felt like I was in danger. Now, the cons: - When I first moved in, I was not informed that an additional $100 short-term lease fee would be applied per month. This might have just been a miscommunication, but if I had known the actual cost upfront, I would have chosen a different option. I was desperate, so I agreed to pay an extra monthly fee regardless. - During my time there, neither my AC unit nor my heater ever worked. After calling the emergency maintenance line, I was told multiple times that "someone would come check it out," but that never happened. - Most times, nobody picked up the emergency maintenance line. This is a huge concern. My calls were during regular work hours (although someone should be reachable 24/7). - The state of my apartment when I moved in was unacceptable. The floor was dirty (both hardwood and carpet), the paint job was cheap (there was paint splattered across the microwave and hardwood floor), there were nails on the floor in the dining room and kitchen, the handle to my shower was broken, and right away, the heater was not working. Additionally, the paint job was so sloppy that several outlets did not work because the painters had painted over them. My storage/closet door, when you first walk in, was painted shut. I literally could not open it for two months. - I was not given my parking pass when I moved in, and my car was towed, which cost me almost $200. - The parking was abysmal. I often had to park in visitors parking, which was far from my apartment. Now, in the complex's defense, they are simply running out of space. This needs to be addressed regardless. - A huge problem I had living at Shillito was the smell of weed and cigarette smoke, which drowned my apartment in a gross stench. My downstairs neighbors smoked cigarettes, and my next-door neighbor smoked weed. I know they were smoking inside their apartments (which is not allowed), since my place reeked of it. The rooms closer to my next-door neighbor smelled of weed, and my floors smelled of cigarette smoke. I could never get the smell out of my apartment. It was just awful. Right away, the apartment smelled of cigarettes when I first moved in. When I raised this concern to management, they simply told me that residents are allowed to smoke on their patio. If you are allergic to cigarette smoke or sensitive to strong odors, I would tour the apartment before moving in. I would personally not live here again, but if you are desperate for a place to live and need a quick turnaround, it's manageable. Read additional reviews!