I had a very disappointing experience at this location regarding a simple price match…read more The M NSW CLUB TEE was advertised at $6.00 on the JD app/website, but at the store I was charged $8.00. When I showed the app price, a female employee refused to honor the price match and the interaction escalated into an unprofessional argument instead of being handled calmly. A male employee even acknowledged that the item should be price matched, but the female employee still refused. After contacting customer service, I received conflicting information. I was initially told that a $2 refund had already been processed, then later informed that refunds under $5 cannot be issued. This contradiction required escalation and filing a complaint with the BBB just to get clear answers. Only after escalation to a supervisor did JD Finish Line provide a $50 goodwill reward, but no cash refund was ever issued for the pricing error. The BBB ultimately closed the case with the status: "Answered - the business addressed the issues, but the consumer remains dissatisfied." This situation could have been avoided entirely if store staff had simply honored the advertised price and handled the interaction professionally. Customers should not have to escalate to corporate and the BBB to resolve a basic pricing issue. I hope JD Finish Line improves store-level training and ensures employees follow advertised pricing and treat customers with respect.

I buy most of my shoes if not all from Footlocker or Kids Footlocker. The one time in two years I…read moreuse Finish Line/JD Sports my shoes are not satisfactory. I came to the store to do a return, and now being told to call customer service. I've been on hold over 20min. I'm so doneeeee!!! Look at the pics of my ice whites they sent me. Mind you I received yesterday at 7pm, trying to return in less than 24 hrs as they have stains all over them. My daughter can't wear these!!! I want to exchange them for what I paid for. I'm pissed. The "manager" wasn't helpful at all. I drove over 40min thinking I'd get good customer service, but nope just told to go through customer service which I'm still on hold with btw. Don't shop Finish Line...wait that's why they were bought out. I'm so done!!! Don't shop with them please!!! Just use Nike or Foot Locker

Love this place, employees are so nice and accommodating. Store is always organized and the…read moreselection is great. I do curbside and they're always at my car in a jiffy. I do keep coming back because they're always so friendly.

This is the worst academy in all of the entire world. Customer service is non existent. It's…read morehorribly slow at the counters at high traffic times. Avoid this Academy like the plague, or don't say I didn't warn you. I could go on for hours about how bad this store is.

This is the second outlet in Texas located at the Houston Premium Outlets in Cypress…read more You walk in and are welcomed by the store manager and friendly staff who offer beverages and assist with clothing needs. There's bottles of Topo Chico in the Yeti by the entrance. There are some newer items in the center, but the other items along the walls are marked on sale, which they receive from the retail stores and resell here. Everything is color-coded. Items are decently priced compared to Lululemon right across, which is ALWAYS busy and too crowded to even walk the aisles. Vuori is more open. The quality of the fabric feels nice, and they have tops that are moisture-wicking or have built-in padding for women's tops. Their workout gear is great for running, yoga, and Pilates. There are 3-4 fitting rooms towards the back. I like the curtain detail to close for privacy and the rug, so you're not stepping barefoot on the cement floor. Excellent service. This was our first and last stop after walking around for what we needed (and then some).

From the owner: Vuori draws inspiration from the active California lifestyle--an integration of fitness, yoga, surf…read moreand life. We make products that stand the test of time and hope to inspire others to live healthy, extraordinary lives. We're a Climate Neutral Certified brand that's committed to sustainability. Investment in Happiness drives meaning for every area of our business, a philosophy and active commitment to the shared happiness of our team, customers, community and natural environment.

A very big Adidas outlet store here at the Houston Premium Outlets. As soon as we walked in a staff…read moremember greet us. There is always a staff in the back at the shoe trying area in case you can not find the show you need on the shelf. They are well stock on different shoes here and they are promoting the World Cup merchandise here already.

Why was only one changing room available during black friday sales while the others were used as…read morestorage closets? I, along with several other customers, stood in line for around 15 minutes waiting for our turn. Pretty big oversight on the shopowners' part. Other than that hiccup in service, this store has a good enough selection of apparel to get all your athleisure-related needs taken care of. Considering that the nearest adidas store that isn't here is in Katy Mills, I'll take what I can get.

Just discovered this brand, and this outlet had some amazing customer service…read more They have a monthly item set up if you wish or you can buy their items at sale prices. Was able to find some $65 workout shorts with liners for $26 . Winner winner chicken dinner!!

False advertisement to the max. Their Labor Day sale sign reads "Any 2 shorts for $24" BUT it does…read morenot mention that this is only available for those signed up for their membership. The membership is $55 that you can cancel by the 6th of the month, but that's a lie. I've heard horror stories about people signing up for Fabletics memberships and not being able to cancel them. The only way to do so is to cancel your credit card that you used when you signed up. So the 2 shorts I selected were going to cost me $58 since I'm not crazy enough to pay more money and sign up for their membership ($24 members pricing plus $55 membership fee). A total ripoff unless you plan to purchase active wear from then on a regular basis. Side note: most of their biker shorts are completely see-through!

According to their yelp site they are open currently and have been open for the past few days. We…read moredrove the 30 miles from Houston to this location. When we arrived they are closed due to current conditions. Not a big deal but up date your store hours and availability.

Located in Houston Premium Outlets mall, this New Balance store sells factory seconds. I have been…read moreshopping here for years and honestly cannot find what's wrong with any of the running shoes that I have bought. They all seemed fine to me. Savings are anywhere from 25-50% off of retail. I usually visit here a couple of times per year and always receive friendly and helpful customer service. My only regret is that up until about 3 years ago, they were in a much larger store space that allowed them to display much more inventory.

Not to be confused with Puma Thurman, which is an actress who dances funny in Tarantino movies and…read moresquishes body parts with her toes in other Tarantino movies. Located at the massive and extremely busy Houston Premium Outlet Center, way up in the northwest corner of Cypress, which is way up in the northwest corner of the Houston area for that matter, right before you get out into the wilderness. They do have some discounts on Puma merchandise but it's still pretty expensive. I used to swear by Puma and buy all of their stuff, and some of the material is still nice like it used to be, but finding stuff that suits me in terms of muscle shirts that Barbie would want me to wear is a lot harder than it used to be. Generally speaking though, it's a good store with good selections and a lot of soccer stuff too. Service can be really nice here - it depends who you get.

Store hours listed on google and yelp as 9pm for closing. Went to store a little after 8pm. Doors…read morewere locked and employees gave a blank stare without even acknowledging that there were customers looking at them. Terrible!

It's false advertising as usual, because it's in the USA (specifically Texas, on the NW edge of the…read moregreater Houston area), rather than in Colombia, or Columbia SC, or the District of Columbia, so no matter which way you look at it, it's a lie. But I'm not one to go Medellin in other people's business naming rights. I'm just trying to Cali it as I see it. I just hope the guy who works here that was complaining that his wife is always at the bar trying to pick up other girls is not as psycho as he sounds. He said he might just buy a gun and go to the Barranquilla. I told him that guns should be outlawed. And so should false advertising about where a store is. IT'S NOT IN COLUMBIA. But recently, having been to the store a few more times now, we like it even more. They have a bunch of great stuff, and if it was just a little cheaper - despite the outlet prices which make it cheaper, supposedly - then we would probably give it five stars. Originally I said This Columbia outlet store is awesome. They have good deals on their merchandise. Columbia makes really good outdoor clothing. Sales associates are always friendly. I found a great jacket here. Slightly pricy but then so is my gf on weekends. Hey, I just met you And this is crazy But I need a great jacket So Columbia maybe?

I'm a Columbia fan, and this store is one of my favorite places to shop, especially for winter…read moreclothes and hiking outfits. The staff are helpful, and this place is tidy and inviting.