I came in needing a new pair of running shoes. I asked Devon and Canela for assistance and was met…read morewith very useful information about my step and gait followed by assistance finding my size and a wide fit. These two made me feel like I was a valued customer and that they cared about my satisfaction.

The jewelry turned my neck green didn't go away for 2 weeks! i do not recommend buying jewelry here.read more

Very good deals on shoes at the Cincinnati Premium Outlets. Outstanding military discount but make…read moresure you use ID.me ... which means be ready with your account which is what they use to verify you.

This store is huge. For being an outlet store, I was surprised at how much winter gear they had…read moreduring winter. Part of me was expecting mostly t-shirts. This store is heavy on apparel. The kid's section is larger than I was expecting. There is a smallish shoe selection in the far corner, near the registers. Some prices were great, other not so much. For the most part, the store was well kept. A few areas were hard to navigate with a stroller. There wasn't much in the way of customer service. The only employee I interacted with was the cashier. He was fine. If you are a fan of the Columbia brand, there is a much larger selection here than at any outdoor or department store.

I always thought "free returns" meant FREE RETURNS. But with Merrell, apparently "free" is…read moresubjective. I recently bought two pair of Merrell Hydros in two different sizes, planning on returning one after comparing the fits, only because they stated "free returns." When I completed the return process, the statement reflected a $5 FEDEX "drop-off fee". What? I contacted Merrell and a snippy customer service woman stated that it was FEDEX's charge, not theirs. What? After I asked her to explain how that is "free", she huffed and agreed to credit me $5... "one time only." Wow, won't be shopping at Merrell ever agin.

I love Merrill shoes. They are by far one of my favorite shoe brands. They have proved to be…read moreextremely durable, well made, and offer an appropriate amount of support for my feet. This outlet carries men's, women's and children's shoes. An extremely limited selection of clothing and accessories are also available. Accessories include outdoor items such as hats, socks, hiking bags, and bandannas. Discounts are not nearly as good as they were when the location originally opened. Prices on my last few visits have been on par with a good sale at a non outlet store. For that, I am taking away a star. They have the selection, but no longer have the edge on pricing. For me, this makes them more of a check them out while I am at the outlet mall rather than a destination store.

I received fantastic service at this Nike factory outlet…read more I had purchased a couple pairs of Air Jordan basketball shoes from their online app and had problems with the sizing of them. Quick simple easy return and exchange in person. The employee that helped me really fast, friendly and very efficient so I was in and out and just a few minutes I arrived I just as soon as they opened I believe around noon time, and the place was full of shoppers. They're doing a very robust business there. Great product priced competitively

Do not expect an abundance of new inventory rotation at this store. Merchandise racks typically…read morejust moved around vs any newer clothing options.

The store is large, clean, and well maintained. Prices are not outlet prices, but cheaper then some…read moreother stores especially for Nikes. I appreciate the points program too. It makes shopping for ever growing kids shoes a little better. I appreciate the different brands available as well. As someone who has one kid in adults and one in kids still it's nice to go to one place to buy shoes. Service is always great.

Looking for some new footwear? Come check this store out. Many options to fix your shoe needs…read more Located at the Outlet Mall of Cincinnati, along with many other shoe stores and many of shopping stores, I believe this shoe store ranks one of the top 30 shoes stores here at this outlit mall. Enjoy your day with your family. They have great customer service, and great and affordable prices. Very clean store and organization is nice. Well what are you waiting for? Come check it out for yourself.

Based on an in person visit to Rally House VoA, and their "Customer Service", I can safely say…read morenever place an order with this company, and if you can stand the store, maybe purchase in store. First experience in Rally House, and walking in was...overwhelming to say the least. Bombastic bombardment of color and quantity of items, I don't have sensory issues, but if you do, don't shop here! It was difficult to peruse the flimsy racks, items were constantly falling off. Seeked out assistance, and the employee acted as if I berated him and like he was hiding and didn't want to be found. Wasn't particularly helpful, especially when he gave me a "free shipping code" (since the item I sought was not in store) and the code didn't work. Originally, I offered to return to the store to place the order, since most stores give you free shipping if you order in store, but he just made up this code so he can go on his merry way. Cashier was awkward and made me slightly uncomfortable, even though I was friendly. I've worked retail before, so I always make the most effort to be understanding and kind. Fast forward a couple days, I ended up placing an order online. Cue several days later, and neither hide nor hair of a confirmation email, or tracking...yet the charged my card. Since their site does not provide an email, reached out to Customer Service via their Chat bubble. 20 minutes, no response from a representative...tried texting using their provided number. It took 1 HOUR 17 MINUTES total for them to respond to me! Having worked as a rep in a corporate office, I know my managers/bosses would never except that..wtf is going on over there?! They weren't even nice to deal with via text. TLDR: All in all, Rally House carries a plethora of sports items, but many are of poor quality and both the in store and online experience are NOT worth your time or hard-earned dollar.

As soon as I entered the store, a salesperson welcomed me. I asked a question about a product, and…read morehe showed me where it was located - instead of pointing or saying, "over there." The sales associate at the cash register was also very friendly and professional. Thank you for excellent customer service!

Have gotten shirts from this company and have never disappointed! Great people to work with!read more

Liberty Sportswear is the company that my mom and I turned to a few months ago when we needed…read moret-shirts screen-printed for my brother's senior class. She had gone to the store a dozen or so times previously but had brought me along on this occasion to help her select a design out of Liberty's catalog for the t-shirts. The store features a number of products that are available to be printed on, ranging from shirts and hoodies to pens and bags, but you are also able to bring in your own items for printing. Liberty gives customers the option of designing their own graphics for printing purposes or choosing from a number of their pre-designed graphics. We chose to go the pre-designed route, as it was cheaper. We also selected basic tees for the design to be printed on from Liberty, we were able to get them cheap, too, since we needed more than 100. The manager of the store helped us get the most reasonable price and even discounted that, as we were buying for a school. He was very friendly and even let us "borrow" the design books to take home and show my brother. Great store and service if you need printing!

Beautiful 2 story Dick's, with very convenient garage parking, for either floor you choose to enter…read moreon. Not sure why people have given it such low reviews. Highly recommended this Dick's location, whether you are running for a quick shop, browsing, or holiday shopping. I knew exactly what I was looking for, some new kicks. I walked straight to the back of the store, where the shoes are located in every Dick's I've ever been in. As soon I started looking, a sweet young woman Brett, started helping me immediately. While I was being my indecisive self, she retrieved several pairs of shoes for me, all the while helping literally 3 other customers. Brett was also helpful in giving me advise on which shoes are most comfortable for standing all day, and she did not lead me astray, the Brooks feel like walking on marshmallows. Brett also gave me her thoughts on which shoes were the most stylish, as I did not have a shopping buddy with me. Between her, and me sending a gazillion texts/pictures to my husband for advice, I found the right shoes for me. Did not think to takes pictures of the store, only shoes, sorry.

This location is always in stock and has things I need! From football equipment, to shoes, to bags,…read moresocks, and whatever else I need for the family. The staff are always helpful and the store is always clean. Probably my favorite Dicks store, always check emails and text for discounts and promotions.

My son wanted to stop in and look for some shirts. Much to our surprise most things in the store…read morewere 1/2 off. I bought 2 very nice shirts and he bought shirts and shorts. Plus, we are both veterans and got 10% off for showing our VA IDs. Sweet! As Arnold said, 'I'll be back!'

Not the best deals. You can usually find Under Armour gear cheaper at TJ Maxx. Only luck I've had…read moreat a good deal is off their clearance racks! Not very helpful staff.

Shoes - Great! Store - Good deals, sometimes but not a fan of the staff or receipt policy…read more I have to begin by saying, I love Clarks shoes. Their great. Unfortunately they've discontinued the particular model I've been wearing for a number of years, but I'll find something similar. I've purchased shoes from this Outlet Mall location several times. Every few years, I go in, find my shoe and I'm done. I'm a targeted typical guy shopper. As much as I love shoes, I know exactly what I want with Clarks because I've been wearing the same model for years and just buy them over and over. Sometimes, I do take advantage of the "Buy One Get One 50% Off" deals. Recently I went to get my "usual". I couldn't find them. I looked online and that is when I discovered that my "go-to" Escalade model has been discontinued. Fair enough. So, I found an alternative. I took my would-be shoes up to the counter to purchase where there were two ladies working. As the section I was in is close to the counters, I can say I'm using the term "working" loosely. They had simply been chatting at the counter during my visit. Not a dig at them as I'm sure there was nothing really to do and none of the dozen or so shoppers in the store needed help. It's been common for years at some stores to ask you for your phone number, email address, date of birth, blood type, etc., to enroll you for their benefits program. I'm simply not that guy, so I declined to give my email address. The woman at the counter then informed me that she could not provide a receipt to me without my email because they've gone "paperless". *Pause for a moment of clarity* - I have nothing against "going green" and/or reducing waste. I commend it most of the time, actually. But a receipt? Now, I've gone to places of business where I purchase one or two items and receive a receipt between 12 and 18 inches, containing enough text that's nearly worthy of a hardcover publication. Transaction details, maybe return policy, done. Nobody needs more text on a receipt than in some of the books in the bible. God bless. Aaaand, we're back....... So I ask the woman, "so if I don't give you my email address, you can't give me a receipt and if I have any issues, I can't return or exchange the shoes?" "Yes", she replied. I then surprisingly, yet politely, said, "oh, okay. I didn't know that. Thank you anyway." and headed for the door. As I was walking out, I heard the two hard-working busy-bees laughing about the exchange. Now, I'm not Grandpa Grumps or anything, rambling with tales of "back in my day...." for everyone to not want to hear. But, like many, I have suspected that in the early days of agreeing to the "can I have your email address for our rewards program", some companies have sold that information which then resulted into the hundreds of junk emails that I currently receive, to this day. The only other explanation is that I am an incredibly popular guy. (I'm not.) This was my first time hearing of this policy change. I guess some stores do it. They say it's to reduce and go paperless and sometimes, I guess I can respect that. Well, the amount of paper you shove into shoes and shoeboxes says otherwise. Use recycled paper for your receipts. But I could have done without the "can you believe that" / "OMG" laughter from the snarky little bit*hes behind the counter. Would I go back? Fcuk no. Look, I get it. You say you're reducing waste. You're not. You want my email address for that? It's bulsh*t and a blatant lie. You, like other businesses, have an insatiable need for personal information for your own marketing needs (understandable) and to sell (greed). It should be my choice to release that information to you. So, for that reason, I'm out.

Came here on Sunday 1/18/26 and there was a middle aged lady with blonde, wavy hair and glasses…read morethat was assisting my mom with shoes. My mom isn't the easiest person and as particular as she is, she's also indecisive but the worker helped her with such patience and grace. The employee was kind, helpful and thorough. I would recommend coming to this store just for the excellent customer service she demonstrated.