Silvia is FAST. Like "blink and your W-2 is already entered" fast. On top of that, she is insanely…read morefriendly -- the kind of friendly that makes you forget you're talking about taxes and not winning a small lottery. I walked in stressed, confused, and fully prepared for emotional damage. I walked out calm, informed, and weirdly happy??? Who has that experience doing taxes?? Silvia explained everything clearly, moved with purpose, and treated me like a human instead of a number. No nonsense, no attitude, no wasted time -- just competence and good vibes. If you want your taxes done right, quick, and without questioning your life choices afterward, this is the place. I would give 6 stars if Yelp wasn't scared of greatness.

While there are some positive reviews now but don't get surprised by IRS letters a few years later…read more(see the photo), I had a very different and costly experience. Despite being told my 2019 tax returns were handled and filed by Jonathan (See photo), I discovered in 2024 via an IRS letter that they were never actually filed. After confirming this with the IRS, I had to hire a CPA to resolve the issue, resulting in significant penalties and interest. Also spending time and effort for this mess. I spent a lot of time speaking with the IRS many times. Avoid this company at all costs. I dealt with Jonathan, Samantha, Silvia, and Mason, all of whom were unresponsive and unprofessional. After dozens of calls and emails, they finally refunded my filing fee ($1500) but refused to cover the heavy penalties and interest their negligence and obvious fault caused me. I hired the lawyer to file lawsuit and will also report them to the IRS. I am also in contact with other victims of not filing (listed below) to join my lawsuit. My lawyer told me that they had multiple businesses with bad reviews and reputations in LA before they started business in Norand California. Don't let them scam you too. AVOID HERE. I will post my progress of my actions. Please see reviews from these people Jessie S review from Jun 13 2024. Zhang D from May 08 2023 Susan M from Oct 2 2022 Nunya S from Apr 24, 2021

The Tax Magic team, especially Irfan, has been great to work with, caring not only about us but…read morealso providing and giving insight for every line item, checking and rechecking documents, asking questions that we did not even think of putting in, and making sure we did not miss a penny. I highly recommend working with Tax Magic who prepares efficiently as well provide guidance on best practices for tax savings.

Difficult to reach on the phone, appointment was missed. I have no idea about their efficiency and…read moretax preparation. They might be great.

These are some of the most understanding and helpful people you can come across. The process of…read morefiling was simple and everything was made very easy to understand. My lack of knowledge was not an issue and plenty of time was taken to make sure I was up to speed with everything. 10 out of 10 will be using Diamond Bay Tax Services again.

I was glad I was able to get an appointment quickly close to the deadline and at a decent rate…read morecompared to others. A lot of places were charging way too much. I was charged over what I was quoted, but I just paid since I don't like being difficult. I usually do my own taxes but people kept telling me that I'd get more through a professional. Come to find out, it was the same outcome, so I'll go back to doing my own taxes next year. It was worth a shot. Anyway, they were nice and straight to the point. It was easy filing as we had a simple tax return. Would I go back? Probably no, but I thought I'd give it a shot.

After years of frustrating experiences with different tax accountants, this was the first tax…read moreseason where my husband and I received every expected state refund without a single issue or notice. That alone made working with Flex Tax & Consulting Group worth every penny. Our tax situation is far from simple. We file across multiple states and have a combination of W-2 income, equity compensation, and restricted stock with multiple vesting schedules. In the past, something always seemed to get missed. This year, everything was handled accurately and seamlessly. While they may cost more than some other firms, the value is absolutely there. Their attention to detail, responsiveness, and ability to navigate a very complex return gave us complete confidence throughout the process and incredible peace of mind once everything was filed. If you have a straightforward return, you have plenty of options. But if your taxes are complicated and you want them done right the first time, I can't recommend Flex Tax & Consulting Group highly enough.

Such an elite team here at Flex Tax and Couslting! Alex and Will helped me on the establishment of…read moremy non-profit organization. They are efficient on the process and gave me all the advices that I've missed! I learned so much from them! They provided top-notch experience that I've never had with other consulting group! The price I paid for definitely worth it as they pointed out things I need to pay attention on and avoid pricy mistake.

Great experience and exceeded my expectations for my return from last year!! Strongly recommend…read moregetting your taxes done by this company, Robert and his team are super knowledgeable and helpful with what questions you have!!!

Rob is knowledgeable, professional, and efficient. Most importantly, Rob returns my calls, emails,…read moreand messages even though he has a packed schedule. Rob and his team are the best and that's why I recommend them to all of my friends!

Ameer was efficient, proactive and very informative with the services i needed. Ameer's process…read moremakes it easier on the client in re: to tax service needed and turned a headache into a quick and stress-free solution. Ameer guidance and expertise supported everything i was looking for and more. Ameer made the process very fluid and was able to assist promptly. very responsive and helpful throughout. definitely using Ameer's guidance and services for future tax services/solutions

Ameer is incredibly informed, generous with his time and provides completely though-out responses…read more Couldn't recommend a better CPA in the bay than him.

I get my taxes done at Liberty Tax , Jackson Street in Hayward…read more Both owners and staff are very friendly, efficient and extremely polite . They prepare your taxes in matter of hours and always focused on how they can save you money and hopefully, get a refund. The staff are friendly and helpful. The office is clean and stocked with water, coffee and sodas. I have no hesitation in recommending this office to anyone wanting great , professional and efficient Tax consulting and preparation services. Sachin Balram

This is the best place to get your taxes done .. Excellent service & very accurate and professional…read moreAsk for Manjet .. she is great Been going to Liberty for years

Stacy has been doing our taxes for the past 2 years. He is terrific! Prompt, professional,…read morethorough, knowledgeable & his rates are VERY reasonable. His turnaround time is VERY short, provided you complete all the worksheets (note: these are NOT complicated.) Our review appointments are very straightforward (would imagine longer times, if you have "non-standard" returns) and we couldn't be happier!

Stacy is the GOAT. You will never meet a more thorough, professional, and exceptional tax preparer.read more