SCAM and I wish I would have read yelp before walking in.. it was over The Presidents' Day holiday and I was told they were having a special sale for that weekend. I was sat down and they applied the syringe Botox substitute to my eyes with a serum. I was impressed at first by the results but as soon as I got to my car it almost looked like it had dried out my skin. In addition the syringe only worked for one day before I had to exchange it. In any other country I Would have never fallen for this, lure the buyer in then offer "special discounts just for you"... but I just moved to the area and was feeling tired from the move and wanted to treat myself. I wish it would've been on something else!!!! By the way, the cocoage gold eye cream felt like a bad lip balm and didn't melt into skin, I leaves a residue that simply sits on the surface of my skin and burns my eyes...Buyers beware!!!! read more

Kristals Cosmetics were a great learning experience for me and my wife. Lessons learned: 1). Read the Yelp reviews before being pressured for a sale. 2). Beware of salespeople standing outside a business to lure you in (I should have learned this from Timeshare trips). 3). Take time to learn about expensive products before you buy, and beware salespeople who don't offer this as an option. Other than that, I can't offer much beyond what has been said in other negative reviews. The only positive is that the products do arrive in a timely fashion, as does a negative bank balance. Caveat emptor (buyer beware)! read more

My gorgeous 81 year old mother and i went in as the sales girls classlessly stood outside luring women in. We went in against my better judgement. The sales girls are 30 somethings talking to older women about wrinkles and lines. Shaming us about aging. B.S.!!! How dare they, their dialogue was offensive to say the least. IF you want to sell $1200, eye cream, and by the way, I noticed the price does not seem consistent. Perhaps they sum us up and then price it, they should have 50- 60 year old sales women. Show us women who are age appropriate and use it. Then, we can really see if it has worked! When the girl offered up all sorts of free treatments to get us to purchase and we did not bite, she was rude and dismissive. read more

I can't believe someone hasn't shut this place down yet. I was in this store last winter, having been lured off the street with free samples and promises of a free demo, and - despite considering myself a savvy shopper immune to a hard-sell, I almost bought the much-talked about eye "syringe" for $700. Curious about the product and company, I went back to my hotel and researched it and found many stories of the parent company being sued for fraud and deceptive trade practices and having been shut down in other tony locales, such as Rodeo Drive in Beverly Hills. Unless you are ok spending hundreds or perhaps thousands on skin products you somehow have never heard of, you may want to do a little more research (beyond glowing Yelp reviews) before you buy. read more

I was invited in off the street while shopping in Aspen this summer for a free consultation. Needless to say, i walked out of there with an amazing facial that was nothing short of remarkable. I purchased some eye serum and moisturizer that are amazing. People notice when I use them. Had I not had the facial I would have been skeptical. I tell everyone what I use. Seriously. I will go back to Aspen and swing by. The people were fantastic and fun. They have this infrared wand that's very expensive but I swear it works. My big forehead line was GONE! Wish I could have afforded that and much more but public education won't float that lifestyle for me! Thanks to the great lady (sorry iI forgot your name) in Aspen!! read more

Last winter I purchased the full line of products from Kristals on Cooper Ave. As part of my purchase I was enrolled into a 4 year refill plan, enabling me to replenish and replace empty products with new ones free of charge. I must admit I was very skeptical at first, but my intuition told me to give it a shot and I am so happy that I did. Today, I went into the store to redeem and refill some products that I completely used up: Moisturizer for dry skin, Eye Cream, and Collagen cream. The refill process was so easy and smooth and I was very glad to find out that this company stands behind its promises. Not only did I leave with three new products (completely free of charge) but I also booked a complementary facial treatment for next week which I'm soooo excited about. The products are great and after my very pleasant experience I would highly recommend all customers to inquire about their unique refill plan which I find way more cost effective than the ordinary one time purchase. read more

I tried the products when I was on vacation in Indian Wells. I saw skin transform before my eyes. I bought some and love it. It's very expensive but it's fantastic skincare. As an addition to my review, the products didn't last even a quarter of a time that they claimed. Super Wrinkle Firming Key dried up and they both lasted about 6 months. I was considering buying a laser device from them but now I'm not sure if that would last either. read more

In my search for the absolute highest quality in skin care offerings, I found it in Kristal's Skin Care products. I have sensitive skin, and over the last two years of using these products my skin has never been better. The products have given me a confidence in my complexion that I could never have dreamed of having. Last week I went hiking in Aspen and was surprised to find out they have a location right in the heart of downtown. After two days of intensive hiking my skin got extremely dry and needed some help. I came upon them on Yelp. They had one employee on memorial weekend. But yet the employee went above and beyond to provide me with a relaxing and enjoyable facial treatment. After an hour I left happy, refreshed and even got some new products of the Ruby line which I look forward to using. I have nothing but good things to say about them. They are the absolute best. read more

I was visiting my friend in Aspen. And as we walked past the store, we were handed a sample from a woman who was standing in the doorway. She proceeded to invite us in to show us a not-to-miss amazing product. She detailed how to place the product under our eyes to remove wrinkles (it is dispersed from a syringe), and that the product would last almost TWO years by applying a drop full of product, and would replace the need for Botox. She proceeded to apply the product with a dabbing motion and immediately dried it with a hand drier. I will admit that I could feel the tightening. But I couldn't testify that it was coming from the 26% active ingredients that she claimed or if it is a side effect of drying a wet solution? And after hearing the price tag for this AMAZING product -- she stated that they were celebrating something or another and for the LOW price of $1500+, we could have this nicely packaged box of two syringes, PLUS an additional cream that normally costs $450, PLUS a complimentary facial during another visit since she had a few spots remaining! After we left, we noticed that there were white crystals and clumps all around our eyes. Allegedly, this product is intended for night time use. But, knowing that the product left residuals when applied during the day, the aesthetician should've mentioned something. But instead, she tried applying another product over the crusty white crystals which didn't work. Good thing we noticed as this would've been embarrassing to be seen in public. As we walked away, we escaped to another store and applied some moisturizing cream to help soften and remove the hard crystals since it looked like we were wearing white powdered masks under our eyes. Needless to say that we were not impressed. read more

I purchased the full treatment line about a year ago at Kristal's Aspen. As part of the purchase I was enlisted into a two year Refill program allowing two free refills per year on all daily routine products. I must admit I was skeptical at first and thought that when the time comes to redeem my refills the company will make it a hassle or find some tricky way to avoid fulfilling it. Now, after redeeming refills for the second time I must admit that I was wrong. Savanna from customer service team handled the refills in a very professional and quick manner. There were no hidden fees and to my astonishment the company even paid the shipping costs to California where I reside. You don't find many businesses that treat you equally and respectfully prior and post purchase. For that I give Kristals Aspen five stars! read more

This is a total scam, I would not even rate them. For a business in Aspen, CO to hang out at the door and lure customers in is rather low class. And I am ashamed that a licensing permit was issued to them. Unfortunately I was taken and it cost me. I attempted to cancel my order and get a refund, but that did not happen. There were a couple of lawsuits against them that I read about in the paper in July; they were rescinded, not sure why. But this will tell you something. I believe they prey on ladies who are seniors and glorify them and make them believe they can be beautiful again. I was also told that the product was FDA approved. Not sure if that is true. Anyway be aware and stay away. Don't walk by their place and if you do say not in my lifetime! read more

Was a little skeptical at first as I never heard of this Kristals or their products, but after seeing it work in front of my own eyes I was impressed. Ended up purchasing a few products for my mother and she can't be any happier with the results. Thanks to Maya for personally taking the time to show, demonstrate, and explain the pros and cons of different products on the market as I'm a complete newbie when it comes to skin care. You were fantastic! read more

Was walking by this store while on vacation. I don't regularly use skin care products but Maya was able to help me find a great cream to help with my dry skin - I don't mix well with cold weather. Purchased for myself and grabbed some extras as gifts for my mom, sister, and girlfriend back home. Great product and an amazing sales staff! read more

Had an amazing experience today at the store. For me, when it comes to my skin, i don't compromise. I'm very skeptic so any product I'm using has to be the best. They have a solution for ANY problem and issue of the skin. All my life I've had a problem with rosacea and their products were the only one that helped. Very happy. Thank you for your kind service. read more

I was on my way to get my nails done last week, when a young lady at a spa next door offered me a sample of a body cream to try. After finishing with my nails I decided to try the lotion and happened to like it very much. I decided to go in the store and check out what other products they had. The same girl who gave me the lotion had offered to give me also a sample for my eyes, and I have to admit, the products were just UNBELIEVABLE! Im not ashamed to say that I have been doing botox for a few years now, and am very sick of it and I was SO glad to be finally introduced to something that really works without injections. I ended buying the treatment for the eyes, face, and neck The products were pricy, but I am very happy with them. I have already seen a huge difference in my skin especially around my eyes. Also, Jordan was very professional. She explained me step by step how to use all the products and even took the time to prepare an email for me with all the proper instructions on that same day. Anyways, I had a great experience at the Kristals Spa. I highly recommend to go and get a facial. Ask for Jordan she really was great! read more

Living in Aspen, I am on the mountain a lot and my skin often gets dry and cracks....I have come to accept that every winter it will be much of the same. I've recently discovered Kristals on cooper st, and for the first time I have found suitable products that properly hydrate and rejuvenate my skin at the same time. No more compromising here in the mountains! Don't miss out on these wonderful products, and the helpful sales people. The service is absolutely extraordinary! read more

Total Scam! High pressure, unethical and deceptive business. The products are over priced and the customer service is horrible. Do not be swindled by these professional con artists. I am fighting for a refund. read more

Customer service contacted me and we resolved the issue. It must've just been a bad experience. The products are very good but it must've been a weird situation. The amount doesn't last two years but the product does work. read more

Unbelievable experience! I walked in to this small boutique on my annual ski trip to aspen, and boy was I surprised. I never heard of this company so I didn't expect much, but after this beautiful and knowledgeable worker offered me a free sample, I was shocked by the results. I was still a bit hesitant of investing in my skin, as I have never done that before.. but the service and the knowledge calmed me down and I took the leap. It wasn't cheap, and definitely the most i ever spent on skin care, but I can tell now a month after that it worth every penny! My skin looks significantly better and younger, and I don't step getting compliments from co workers and friends. My wife started using my creams and machine, so we will have to drop by again and get her her own stuff! read more

I love it ! It's the only probuct I find good for my skin !! Look for the eye stuff it's the best ! read more

I also was scammed in February. I also paid 600 for the eye cream, promising it would last 2 years, guess what, it lasted 2 months applying exactly like instructed. I am not a wealthy Aspenite, and am still paying off a product that I don't have, and did not work as it should have. Don't fall for it. Unless you have money to throw away. read more

Every winter i pack my skies and head to aspen for some good powder :) i run into kristals store when i was walking with my wife for early dinner . I am still amazed by the way quality of products and the level of impeccable customer service that I receive at this high end store ! shahar the sales lady was out of this world that my wife want to take her home with us lol ! if you in aspen and in need of high end skin care look no farther. read more

This is the greatest store I have ever been to. The quality of the line is like nothing that I have ever seen before. I would highly recommend this store to anyone visiting the aspen area. I am still amazed by the way quality of products and equally important, the level of impeccable customer service that I receive at this high end establishment. After using the products I purchased, I have seen beyond improvement more than I expected. I cannot recommend this store enough. read more

From the moment you walk in you feel Pampered. The products are amazing and the service is excellent! I highly recommend the thermal mask, it leaves your skin feeling soft and velvety!!! If you're in Aspen you have to stop by and try their products!!! read more

While on vacation in Aspen we passed this shop and were approached to come in to try their products. The eye serum was applied to one eye and I could see a difference. The salesperson Rina told me that the syringe would last for 2 years and against my better judgement I purchased the very expensive serum.. I used the serum as directed once a week and in 2 months it was gone. I contacted Rina and she said she had never had that happen but would sell me another syringe for 1/2 the price of $400.00. When I refused and asked to speak to her manager she agreed to send me another syringe at no cost. I opened the new syringe and noticed the top was cracked and attempted to use it. The syringe was empty! Do not buy from this store they are a complete ripoff and dishonest! read more

I was visiting Aspen on vacations with my family and came in to the store with my mother and fell in love with the Botox syringe for the eye. We both purchased one.. The results are instant .. I highly recommend it. Happy to meet Julian he was in from miami were I'm from. happy to hear there in a store in Bal Harbor. read more

I don't usually write reviews but after my wonderful experience at Aspen Kristal Cosmetics, I felt compelled. I've been working in customer service for the past 10 years and I was really impressed with their heart-warming staff. I didn't feel like they were trying to "sell" me anything. Their products are top of the line, and well-known, so there was no unnecessary pressure to buy anything, even though I did. I'm very happy with the moisturizer I purchased. It changed my skin completely, and I don't have to edit photos before I post something on social media anymore. I have very sensitive skin, and the woman I spoke with explained why the products I was using was irritating my skin. It's such a relief to have finally found products that work. I highly recommend :) read more

Who ever thought this vacation could get more perfect... I stepped into this store and was so spoiled!! the associates were so knowledgeable caring and really knew how to take care of a girl! I usually have very sensitive skin and am very hesitant about what product I use but wow I gave them a try and I was so surprised the products i got were absolutely amazing!! I am so bummed to not have this location by my house but will definitely be having my sales girl ship me product to my house! Thank you guys for making my trip so wonderful! read more

This store is beautiful! After a friend recommended this place, I went in looking for a day & night cream. I finally found one! I've been using it for a couple weeks now and my skin is loving it!!! The girls working at the store are extremely helpful and knowledgeable! Thank you Aspen girls! Hope to see you again when I visit! read more

I really enjoyed the overall experience and the products are great. The staff are very helpful and were very pleasant to deal with. Prices are totally worth every penny. I've tried many of their products, they are all great and I've seen the results! Thank you! read more

Let's just preface this with saying I didn't buy anything. But walking to Taco night at Su Casa at 6pm, Ron (Roy?) snatched us out of the street with his charm and offered a sample exfoliation. Not only did I want to drop $400 on the spot and change my skin care regime immediately, but I wanted to invite Ron(Roy?) to both dinner and to a special place in my heart for the rest of eternity. His salesmanship and personality were applaudable. The town of Aspen could learn a trick or two from Ron (Roy?) and are lucky to have him. I still regret not buying the cream. It was harder to say no him than my extremely handsome boyfriend. read more

I would like to share its you one of the best experience I had in many years! Every woman know how it's like to look for a solution for all kinds of skin damages and pay a lot of money for products that not doing nothing (or like my last experience I sheared with you of paying almost 2000$ for chemical peel who never peeled and left my skin with looking more wrinkled and dry ) and finally I can say I found the best product ever In a beautiful boutique store in Aspen Colorado . Noa, the beauty consultant in the shop, who was incredibly charming, sat with me and fit a daily, Weekly and monthly System Of Anti aging product to get rid of the wrinkles I already have and to Preventing a new one in the future.I would add that since I recently purchased a few products from a different company, she suggested that I finish them because it was a pity for the money I had already paid and did not try to sell me the same products she sale. The products are hypoallergens, the skin feels moist and I am so excited about the change. read more

Love aspen in the summer. As I walked down the street a lovely & pleasant lady offered me a sample. After checking out the sample I decided to see what else they have to offer so I went back. The moment I walked in the boutique it felt very inviting and I must say that altogether I had a great shopping experience. First, I Tried the eye treatment that surprisingly showed immediate results (which were quite impressive). I'll admit, like most stores in aspen it's not cheap though for me definitely worth the investment ( I spend more yearly anyways ). I wanted to see more of their treatments but had previous obligations so I was invited to a complimentary treatment the following day. First and foremost, I loved the way this boutique makes you feel, the staff is very informative and yet very down to earth and gives you warm feeling. The treatment was very relaxing and more importantly my skin looked amazing after the Thermal treat I got! I ended up signing up for one of Kristals VIP programs ( they have a few options ), this program will provide my skin regiment for the next 3 years with complimentary treatments. Honestly I can't wait to be back in Aspen and take advantage on those awesome treatments. See you next time and thank you for the coffee :) read more

After searching for a new Moisturizer my friend from Colorado recommended them, said they have the best products! Since I don't live there I called the store and spoke to them, I was very pleased that they had so much knowledge about their products and were able to recommend a moisturizer for me, I ordered it and waited for it to come. I got my moisturizer (from their Gold collection) and started using it, I saw results fast and after a few weeks now I have to admit my fried was right- they are the best! I have tried many brands and none gave me the result I was looking for until now : ) My friend uses their eye cream also from the Gold collection and swears it's the best! Looks like I'm going to try that one as well! read more

I wonder how Katie T got her satisfaction. I was seduced into buying many thousands of dollars of products I did not need or want and went I tried to cancel the transaction just hours later I was advised absolutely no refunds. And now I have to bring legal action as the Company absolutely refuses to do anything for me. They "sent" - dropped off on my front porch - a bunch of random products that make no sense. And about the 4 year deal, I was told "forever". I could go on and on. As the other write said "RUN"! PS I will be surprised if this review even gets posted as I tried to write something similar months ago and it was blocked!! read more

We were on vacation in Aspen and I wandered into this store. As other reviewers have mentioned it is a pretty store with enthusiastic staff members. However, the products (which smell good) are absurdly priced and my saleswoman made crazy claims about the effects of these products. For example, I was told that the Ruby Mask would firm my skin because it works the muscles in the skin and after using it for several months, I would not need to use it again for 5 years. I cannot blame the saleswoman. She was just trying to do business and make a sale. She can make whatever claims she wants. I would like to think I am a savvy consumer and not an idiot, but alas, I was an idiot and spent an obscene amount of money on these products. I got them in April and gave them a fair chance (it's now June) but have not seen results and would not purchase these again. If I can spare another idiot from wasting hard earned money on these products, I'll feel redeemed...at least a little. read more

Best cosmetic store in town for sure Super nice staff- very friendly and knowledgeable Bought some products last week and I already see results! Very recommended read more

I was taken advantage of. The salesperson combined the syringe product with the eye cream to sell the eye serum. The syringe product isn't even Kristals. I was told I would be receiving the large size of the eye serum because of a special promotion but when I opened the bag later, I was given the small size. Even though, they supposedly were "out" of the small size until later that day. Integrity is not something valued by these employees. There is a difference between sales and deceit. read more

I walked into the store looking for a day and night cream as my skin gets really sensitive and dry while visiting aspen. I was helped by a nice gentleman named Apollo. After trying some of the products and got a treatment with the thermal collection the results were so amazing that I bought way more than I expected. And even though the products are expensive I think that the results worth it and the products will last me a long time so I have spoiled myself! Since my skin is very sensitive I'm very aware of products ingredients and I can tell that the products are made with really high end ingredients and the overall experience in that store was lovely . I will def be back here next year and I would recommend to anyone that is looking for safe products that delivers AMAZING results! read more

This place was fantastic. Very modern and relaxed atmosphere with welcoming staff. Michael was amazing! He spent a lot of one on one time with me, educating me on the wonderful products they have. He was not abrasive or pushy, just knowledgeable and extremely pleasant to be around. read more