I'm gonna be honest at first when I read the reviews I was a little nervous.. but making my appointments and going in person everyone was very nice and helpful. I've been going for almost 3 months now and they've helped me every step of the way. All of the doctors and hygienists are really caring and they made me feel calm through all the dental work Ive had done. Even the receptionist and finance people are very nice and they recognize me when I go in their office. I would recommend aspen they've really transformed my smile. read more

Whatever you do do not go here after living in Cape Coral for 40 years I've never had a worst experience in any other trade or business especially medical than this one. I went in for my free consultation. They billed me $11,000 for doing nothing and then I had to dispute that also avoided me when it came to refunding my money and when they did FINALLY refund my money they kept $300 for my free consultation x-rays and molds, etc. never touched the tooth never even cleaned my teeth just a factory for people to get ripped off. Do not go to this place. I'm telling you please save your money. read more

Ended up leaving because of all the bills they sent me despite having dental insurance, read more

Aspen Dental - Cosmetic Dentists Near Me - Cape Coral, Florida

We have Carrington Dental, Dental 1 which is a yearly paid membership to get a good discount on procedures. My wife went to Cape Coral office and found the dentist was professional and she liked his work. We had to pay upfront $4200 for full upper with some extractions and a lower partial. Aspen Dental has offices all over and THEY KNOW what their going to get paid. We paid according to our plan. Two problems followed. 1) There office sent us a bill for $10,000 they said the didn't get paid enough from insurance. THEY KNOW their not getting money from insurance. We protested with the local office and a month later bill was lowered to $4000 then later to about $1800. They billed medicare, Carrington and me for total services trying to get more money. The main office is crooked. The last bill included items already paid for. 2) Although the dentist seemed professional, having a dental lab in each office is a mistake. From reading many reviews it is apparent the lab techs are not qualified and my wife's dentures did not fit proper and kept falling out. They did not treat lower teeth problems before doing partial bridge, it is useless. Now paying $8000 to a specialist for fixing lower teeth and get an upper denture that fits. read more

They left me on hold for over 30 minutes, just wanted to make an appointment. I always give them another shot since they're so close to me even after visiting much better clinics when I'm out of state and seeing the clear difference in how I'm treated but if I can't even make an appointment, what's the point. This helped me finally pick a different local dentist for my cleanings. read more

Aspen Dental - Time on hold - Cosmetic Dentists Near Me - Cape Coral, Florida

Shady Business Practices at Aspen Dental - Avoid! I've been an Aspen Dental patient (Minnesota) for over seven years, usually for routine cleanings and check-ups, but my recent experience with this specific Aspen Dental office in Cape Coral, FL was appalling and should be a warning to others. From the start, things were a mess. Scheduling an appointment was a nightmare; it took three calls just to verify my dental insurance, even though I'd been a long-time patient with Aspen Dental in Minnesota. My actual appointment was no better. I arrived on time but waited 20 minutes in a nearly empty waiting room. Then, a huge red flag: the receptionist demanded payment upfront before I'd even seen a hygienist or doctor. It turned out they were trying to double-bill me for X-rays I hadn't even had yet (I had insurance and x-rays/cleaning were covered)! After the X-rays, which were efficient, I was led to a dark, cold "staging room" because the hygienist's room wasn't ready. I waited another 15 minutes there, making the idea of having an appointment feel pointless. When two staff members finally came in, I expected a cleaning. Instead, they performed a periodontal charting, rating my gums from 1 to 7. To my shock, they claimed my teeth and gums were "very, very bad" with ratings of 5 or worse--news to me, as my mouth felt fine. Then came the final straw: Dr. T. and his business manager (who acted like a used car salesman) entered. They used very aggressive sales tactics, declaring I had "severe periodontal disease" and insisting I needed a full periodontal repair costing $2500 before they'd even proceed with a cleaning. In all my years of seeing a dentist, I've never encountered such aggressive sales tactics. I told them I just wanted the cleaning and would defer the periodontal repairs. At that point, Dr. T. refused to see me unless I agreed to the expensive procedure. I decided I wouldn't be intimidated by their unprofessional tactics and told them I'd seek a second opinion. Afterward, I signed a release for Aspen Dental to send my X-rays for that second opinion, but they never did. I've since filed a HIPAA complaint against Aspen Dental with the State of Florida Health Care for their failure to provide required records. And by the way, the second opinion found no evidence of severe periodontal disease--hmm. I will never return to Aspen Dental, and I urge everyone to run away as fast as you can from this office! They exploit patients and prioritize profit over care. read more

Absolutely lied on my ins coverage. They said great ins I owe ,$0. Then send me a bill for$989.00 Theives . Your ons is great. read more

My first time experience at aspen dental was a disgrace.at9330 cypress Pratt /6mile in fort myers.its a long story,but to make it short,i came in for xrays and cleaning only,after everything they found,which I didn't need,the office manage,which didn't seem honest,told me it will be 2.511$ for a deep cleaning.after getting home,call my dentist in New York ,and he was speechless and said,I was ripoff for sure.not going back at all to any aspen dental.hope people don't get ripoff . read more

Attempted to charge $3,700 for a periodontal cleaning that is excessive where other dental office perform the same cleaning well within insurance limitations. Check pricing first. Serious price gouging! read more

I needed help to see an oral surgeon for a growth. I called five times, I was put on hold, then rerouted to the automated service. Not the place to go. read more

They do not care about their patients. Called looking for help because of my wisdom teeth and even after telling them I am in pain the lady on the phone was rude and completely unhelpful. Ended up going to urgent care for pain and looking to book elsewhere. Do yourself a favor and go somewhere where they actually listen and want to help you. Santa Barbara Cape Coral location read more

0/10 !!! Do not trust this office !!! All of the people are rude and think that they are entitled. I started my invisalign journey with this office and let me just say they did not take care of me AT ALL!! It's been months that I have been here but due to problems they caused my gums & teeth, I'm still dealing with it so I decided to leave a review. I honestly hope this place gets closed. I tried talking to higher ups / HR but they say they " don't have a hr " read more

While the visit was satisfactory, they lied to me when they said that the "check" they were doing on my credit was a soft pull, I specifically asked this which they said yes and nothing would be initialized for the credit. I then received a letter in the mail that the credit was actually trying to be opened. I know it was Aspen due to not having any contact with other places where this would have happened from. read more

Front tooth filling broke on my 1st day of vacation. They were able to see me within the hour and replace the filling. They explained that it should probably be crowned but understood I needed a temporary fix until I could get back home so they helped me out. Had some trouble with the filling later that day. Called the next business day and they got me right back in and fix the problem. They took very good care of me and we're very caring and responsive. I would highly recommend them. read more

I had the unpleasant experience of dealing with not one but "two managers" at this location at my 8am appointment, first appointment of the day, I received my email and confirm my appointment the week prior.. When I walked into the office I was told by the front desk guy "one of the managers" my insurance wouldn't cover the visit and had to pay $150, I asked for my insurance number and I did their job on calling my insurance. Guess what?? My appointment was covered, so, when I called back an explained to "the manager" I did THEIR JOB.. instead of first receiving an apology, what I received was.. ok well, Do you want to come in at 9am?? Guess what "WANT TO BE MANAGERS" If I made an appointment 6 months ago and I CONFIRMED the week before, it means I've other things to do, not sitting behind a computer playing/pretending "want to be" a manager that don't know how to do their job nor answer the phone, which according to the two times I called that day, it was the dumbass rude worthless Hispanic lady behind and the guy at the front desk which apparently his brain doesn't know how to make a phone call and confirm with my insurance prior my appointment.. STAY AWAY FROM THIS PEOPLE read more

Thank goodness, I managed to get a refund because I threatened them with a charge back! I could write pages about the shocking service I received. However, my case in point is regarding my experience when waiting in line to check in. In line ahead of me was a very sweet old lady who was getting an explanation from the person on the desk that "Yes, we quoted you $95 but you didn't mention you had insurance and because of that your responsibility is $295". The poor lady on a fixed income left in tears!! If I had the money I would have paid it for her. STAY AWAY FROM THESE UNSKILLED JACKALS read more

It was great I got a response very quickly when I wrote this review, however, still haven't heard back from the office, nor have I gotten a refund. Meanwhile I'm still trying to find someone to pull the dang tooth. It looks great when someone reading this review sees that you you responded. Responded with nothing but lip service. Until I get my refund and/or an appointment right away, I will continue to document my interaction here. Just super disappointed to say the least. Have the decency to rectify the situation ASAP. IN CASE YOU DON't have it or can't find it, my number is 941-662-9955. Anyone w questions feel free to call. Especially a company rep who wants to rectify this or anyone who wants to know more about why I am so upset with this company. read more

Typical car salesman type of process at these places. They try to rope you in to unnecessary procedures and costs. And then they are painfully obstinate when you want to cancel or change your mind. read more

A different kind of place. This is not your traditional dentist. It's a little bit of an assemble line. You go to one room for one type of x-ray and a different room for a different type of x-ray and the dentist has yet another hand held unit. You then go to another exam room to get your teeth cleaned and a cleaning comes in flavors, deep or regular. If you need something done like a root canal that's yet another room and a cap or bridge is yet another room. Oh, so you can take a break in between rooms, there is "the green room", which is a resting area / waiting area until your next room is ready. Finally, you get to a final room to pay. The prices are high, my insurance is crap but the two dentists I met were true professionals and I guess that's why I "went to the dentist". read more

BEWARE!!!! P S A - ASPEN DENTAL CAPE CORAL FL. I think I know how Aspen Dental makes their EXTRA profits. I had a tooth that needed to be pulled recently. When I presented my dental insurance card I assumed they would be checking with my provider on how much I would have for out of my pocket expenses. I waited a short time before the procedure was to begin and sat down with their "billing / invoice staffer guy. I was given a five page itemized list of the bill. Page 1 showed total treatment plan fees (*estimated) insurance benefit, and in bold print, PATIENT financial responsibility, was $216. I paid the $216 but now I have received a Aspen Dental bill for patient balance of $654! I called Aspen corporate office and also went to the Aspen dental office that did the procedure and was told by both that it was estimated on papers and insurance companies do this all the time. It was a procedure that I did not need to do however, I just to do it because it would only cost me $216. If I was told by Aspen dental that the insurance company might not pay the remaining balance, I would've asked them what might be my total bill for the procedure if insurance did not cover it? However, because Aspen dental puts "estimateddid not give me the ENTIRE scenario, or what could happen if my insurance did not pay for it all, it could leave me a balance of remaining $654. So my suggestion to anyone not to use Aspen dental, unless they give you any additional procedures in writing the exact cost to you with no estimated but using actual dollar figures! read more

Beware of added charges they don't inform you of before they do it. I am not happy about their response...will see if I can contact corporate office I couldn't read your response. Please text me . 2395603148 read more

Worst dental experience I have ever had. Charged us for procedures upfront that we should not have had to pay at all, without checking with our dental plan that they are an in plan provider of first. I have never had a dental office make you pay up front unless you do not have dental insurance. Now fighting with them to get reimbursed with the help of my insurance. On top of all of this they charged my husband for a fluoride treatment they never forgot to give him. My teeth felt almost like they were not touched when I walked out of their office. STEER CLEAR OF ASPEN DENTAL! read more

The most UNORGANIZED discombobulated office of dental practice I've ever seen. You will NOT be getting cleaning on your first visit. Know that. 90 min wasted. Do yourself a favor, lesson learned. Small business' only. read more

This is the WORST place ever to go for any dental problems! I went there because I am new to the area and they told me I had "bone loss" and needed to have teeth taken out. They tell EVERYONE that!!! They told me I would need to pay $650 and my insurance would pay the rest. WELL, Delta Dental did NOT and now I have to pay $1100 more for TWO teeth extracted for a total of $1700.00 This is a corporate company that is all about making money. Save your money and go elsewhere. They are a total scam. read more

Start Rating 0. Very nice facility and very clean used great sanitizing between patients. However, I would not use Aspen Dental. They do a lot of tests when I was in for a cracked tooth. Yes it is at no charge, but they use the tests/x-rays to upcharge you. I did not have anything done, but my mouth is still sore from the individual x-rays. They are over priced. Without insurance, but I was very willing to pay up front-Scaling - $1400 and a Crown $1800. And they said that they would work for me, as I was not using insurance. Begs the Question - How much are you charging the insurance companies if "this is working with me?" Please do not fall for this dental office! read more

Honestly I was hesitant to go here because of the reviews but my experience here was not bad at all. Since moving here at Cape Coral I had hard time looking for dentist who takes our insurance. I went to 2 other dentist but waited atleast 3 months to get initial appointment. But here I got appointment few days after I called and got my cleaning the same day. Staffs are welcoming and the office is clean and organize. read more

Dr. Phillips performed a critical tooth extraction for me with a gentle and precise hand. His "bed side manner" was comforting and his professionalism reassuring. He was caring throughout the entire procedure as the tooth "loved me" he said, meaning it didn't want to come out, it was a fractured tooth which need special extraction care, which he provided. Thanks DOC read more

The staffs are wonderful The place is very modern and clean that I ever seen. I'm very happy to choose right place. The staffs understood to communicate with me since I'm deaf. Thank u to all staffs read more

I would have given them 0 stars if I could. Needed to find a new dentist because I just moved back here and because I had covid two months ago I had to prove I am negative. NO Problem....till they told me it can't be a rapid. The lady jumped out of her seat and said I had to leave because I was putting her office in danger! Never again!!! Lost my business! read more

Thank you Elizabeth!! You are a kind , helpful,thoughtful and amazing woman!So it was my first time at the dentist in a very long time the staff was so kind! Normally they come down on you and that didn't happen. They were so nice! But let's get to Elizabeth so put in so much work to help me find the best deal that supported my lifestyle ! It couldn't have been a better experience! read more

Service is slow and as soon as you get there you feel like you are at a used car lot. Despite the fact that I have insurance that completely covers cleanings, they said I need a more extensive cleaning that was 350. Which is weird because they told my husband the same thing. They made it seem like I HAD to have it or my teeth were in danger of falling out. STAY AWAY from this office. I also made my concerns known and asked for a manager to call me and no one ever did. read more

I needed a very small cosmetic filling in one of my front teeth and went to Aspen Dental instead of my usual dentist because I needed a Saturday appointment. They did X-rays and an exam, then told me I have periodontal disease and need an upcharged $1200 "deep cleaning" before the work can be done. Weird, I just saw my regular dentist four months ago and was told my gums are in great shape. I asked if I can do a regular (free with insurance) cleaning and the filling and they told me no because of "liability". This filling for a small chip in my tooth should cost no more than a few hundred dollars at most. I asked for an itemized treatment plan and, along with the ridiculous deep gum scraping, antibiotics, etc. that I certainly don't need, they snuck in a $130 electric toothbrush that I didn't ask for. Needless to say I left and will take an afternoon off work to see my regular dentist. This is the used car dealership of dentistry. Avoid at all costs. read more

Clean and comfortable environment. Professional and friendly staff. Thorough dental exam, x-rays and hygience exam to ck pocket depths. Treatment plan explained and presented with options. Desiree was very helpful and pleasant when explaining finances and insurance/payment options. Going in today for my permanent crown. I look forward to tackling the next task on my tx plan w the Dr.& Staff at the Santa Barbara location. read more

It is the worst dental office I have ever been to. It took 2 hours to Xray me, plus they baited me with an 80 dollar clean and told me my mouth would fall off, so I need an 1800 dollar cleaning. The worst company. They are sharks do NOT go! Store number 4097. If I didn't tell them to switch the old scanner top, they would of put the last clients in me. Also, Steven is honestly a horrible dude, who will degrade you. I told me to leave after I said i just wanted a basic cleaning. DO NOT GO!!! you will be sold stuff you don't need. I went, spent 2 hours getting xrayed, and told to leave because I didnt want to buy their 1800 dollar plan. please save your time, do not go!!! very unprofessional! read more

The review pertains to the newer facility in Cape Coral on Sta Barbara: The location was clean and the staff was friendly. The dentist was per diem, but was personable and examined my teeth and Xrays. A follow up was scheduled with the dental hygenist. The reason I will not be returning is they off on the estimate. I paid in advance based off my insurance benefits only to receive a bill. My financial responsibility tuned out to be 3 times more than the initial quote. I would not have agreed to the treatment had I known this, perhaps I would have sought a second opinion. I called billing and a polite woman informed me that the insurance "just covered a part of it" and I am responsible for the rest. SO what happened? Did they run the insurance wrong? Did they alter the estimate to get me to agree to it? Did they upcharge their services? None of these sound trustworthy. I will unfortunately not return to Aspen Dental. WIth different insurance, your mileage may vary... but I would be very cautious before signing off on a treatment plan. read more