All these Aspen Dental places are a bait n switch. They are expensive and it's a shame such places exist today. That's coming from two Dentists I know who are retired now. And from my own experience! Aspen uses the ole Periodontal disease starting then get you to agree to cleaning and antiseptics and tx to "save" your teeth and you'll end up paying 1100 or more unless you have A Dental plan but even then you will pay out hundreds. My new dentist charges 100 for cleaning. Come on people. Don't be stupid. It's a joke how people are so easily manipulated today. read more

After over an hour wait, I was told it would be another 20 mins. The excuse - only 1 dentist was there that day since the others were on vacation. I had scheduled my appointment several days before so their scheduling issue was not excusable. I decided to take my business elsewhere! read more

I decided to use Aspen dental in early July, the best decision I could of made. Everyone is GREAT there. Miranda helped me with my financial paperwork and worked with my busy schedule making my initial appointments, she also greets me by name when I walk in the door with a huge smile that makes me feel awful special and makes me smile each time. I encountered several DAs...Gabby cleaned my teeth and Felicia worked on liners, both did a good job. Kim was there for my extractions making me feel very relaxed during that tuff day, she also made my temperary crowns...they were perfect..too bad they were removed 2 days later. The best part is Dr Brian, he guided me to a treatment plan and exacuted it which is making me very Happy! I'm not done yet, but so far I just love my new smile and I get a lot of compliments. Thank you Aspen dental for putting a smile back on my face. read more

Most moronic, useless dentist office of all time. I had to wait over an hour for the dentist because the assistant took too long for the dentist to get my x-ray up, so the dentist disappeared. Rude. I was informed that they do root canals. Another dentist was willing to do it for $1250, but since aspens consult fee was only $19, I decided to shop around. they priced me for their referral place At $13,000!!!!! They wrote me a List of everything I needed with the price. On it was a $125 consult fee... For what? The dentist also stupidly told me I probably didn't need a root canal, which after a second opinion was proven wrong. The cavity filling prices were also twice that of my current dentists price. DONT WASTE YOUR TIME!! read more

Dr Thompson is my Dentist. Everyone that works their is very professional,and friendly. I've read the reviews and know some people had a bad experience. Just ask questions and if your unhappy talk with them. I'm very happy with this dental service, and after poor dentists in the past (other places) am glad to be going to Aspen Dental!!! read more

Highly recommend. Everyone was polite, knowledge and very informative. Thought Dr. Lee took her time and let me know what needed to be done. Great place to go and eased my fear of dentist! read more

i got my teeth filling for only 80dollars with my DP health discount plan. Dr lee is really nice. They are all nice and friendly to me, but u need to check the list before u pay, get to know what u want and what u don't want. read more

Everything about this place is AWESOME!!! Everyone was extremely nice, helpful and thorough. I have found my Happy Place to get my teeth worked on. YES !!! I really feel this way. Dr. Thompson is a Great Dentist!!!!! I am totally in love with the staff. This review is from someone who HATES to go to the dentist. Until now. Thank You Aspen Dental!!!!!! read more

Place is terrible. Came in to just get my retainer checked out, had an apportionment at 9:30 didn't get looked at til 13:30! Ridiculous! Waited 3 hours for something that took 5 minutes. Staff is so slow and they get distracted by the littlest things. Unprofessional. Go somewhere else read more

I have never had a bad dentist experience...until Aspen. I have a pretty healthy smile, never had cavities and was looking for a cleaning because I had fallen behind when changing insurance plans. First, the dental assistant basically yelled in my ear the sizes of my gums and proceeded to tell me I had gingivitis. She told me I needed to take a week's worth of solution that would kill the bacteria on my teeth and ONLY THEN could they clean my teeth. I asked if this treatment was covered under my insurance, response "I am not sure." Okay. Next, the dentist comes in and is having a super loud conversation with another assistant and they both proceed to talk and joke about my ethnic sounding last name. In midst of their loud and fast talking, I didn't hear what would happen next. I waited for about 15minutes until the office manager came to get me. The office manager then gives me a $400 bill with services I had previously declined (oral cancer screening etc). The gingivitis "treatment" alone was almost $200. I began to tell her that I had never been told I had gingivitis and my oral hygiene has been consistent. She progressively got in a worse mood as I inquired about these charges and procedures. I have just came back from another dentist (2 weeks after Aspen) and they assured me I do not have gingivitis and they never heard of a solution that would take gingivitis away in a week. It seems Aspen Dental in Champaign likes to scare patients into buying out-of-pocket treatments. If you have a healthy smile and are just looking for cheap, routine care...don't go to Aspen. =] read more

Review for Dr. Babbar I had been seeing another dentist, but few days back when I broke my tooth and the filling came off, I had to make an emergency appointment. My dentist was not available, so I called in Aspen dental, and they let me in the same day. The staff was very welcoming. I was initially mad that why are they taking my full xrays, but later I was glad, they did. I was very impatient initially as I was in pain, but Dr. Babbar was very professional and listened to me very patiently and inquired about my problem in detail. She examined my teeth and she not only squeezed my appointment in her busy schedule to extract the tooth, to get me out of the pain, but she also explained me the number of cavities I am having in my teeth, some are getting close to my nerve. I am so happy that my old dentist could not see me and I came here, because he was examining my teeth regularly and still was not able to find all those cavities in my teeth!! read more

Root canals were done improperly -(1) was under filled and contained air bubbles while (1) was overfilled. The second root canal was completed even though the tooth could not be numbed. No rubber dam was used to prevent the spread of infection resulting in further damage and pain (which was extensive). The office manager will not take or return my phone calls. read more

It would be in everyone's best interest to never go to this establishment. It had been several years sense I went to a dentist cause I had no insurance or money. Then of course my mouth began to ache. So I tried aspen dental cause they had x-rays for $20 and thought I would start there. After I was rushed through the x--ray process they took me to the back and sat me down in their chair, they began to inspect each tooth and started calling out numbers (2,3,4,5). then once that was done she sat me up and then told me I was real close to having gum disease and I was going to need a procedure where they clean below the gum line and that would involve them cutting my gums and fold it down so they can clean that low. On top of that they then told me I had EIGHT cavities. and two possible root canals. It might have been years sense I went to a dentist but I brushed my teeth. After they gave me the "bad news" they took me to the room where they then tell you how much all this is gonna cost me. But in this room the guy told me I only had FIVE cavities. At that point I knew I was being LIED TO. My wife and I let him finish, then we left. At that point I knew I was going to get a second opinion. so I made an appointment at her dentist. But first I went back to aspen dental and picked up my x-rays. so I didn't have to pay to have then done again anywhere else. So now I am at this new dentist office. and after they look over my teeth they told me I needed two root canals and had ZERO CAVITIES. AND NEVER MENTIONED ME HAVING GUM DISEASE. Don't waste your time and money going to Aspen Dental. Your going to get lied too and All your going to do is throw away money. read more

I didn't want to give this a star, however, I can't leave a review unless I do. Do not go to this place for dentures. Dentures are just their hook to get you to agree to implants. After having a 'soft' denture for at least six months and then the permanent dentures with fittings for an additional six months, who wouldn't be inclined to get implants so you have something to eat with and something that fits in your mouth!! Never in my life have I heard of such an idiotic practice!! Staff is condescending and down right rude when you question their practices and you leave with ill fitting dentures and an appointment for 4 weeks out because patients with dentures are considered 'overflow' patients that are not a top priority. Oh, they can get you in 'within a week or so' of you calling if you have a problem. Never, never, not ever should anyone go to this place for dentures! read more

Dr. Lee provided excellent service today. I was really impressed. It is always nerve wrecking whenever i go see a dentist. But, Dr. Lee was very friendly and provided details before she started examining me. She alleviated my sharp pain. She was down-to-earth, hands on, not like other obnoxious dentists at other places. I would highly recommend Dr. Lee!! read more

DO NOT GO HERE! I went here about 1.5 years ago and had a cleaning done and they also scheduled me for a bunch of fillings, only one of which I actually ended up getting. The cleaning was just ok, not great and the lady who flossed my teeth was super aggressive. I floss daily and my gums should not bleed like they did when she flossed them. The tooth I had filled was sensitive for a really long time and was not finished properly so my bite was uneven and they would not take me back to fix it for two months. I ended up going to another dentist to fix that. By far the worst part though was that when they were filling my tooth they scratched part of my gum HARD with a tool that was obviously not clean which lead to an incredibly painful infection in my jaw that didn't go away for over a month and led to me taking antibiotics. In addition to that, when I went to another dentist six months later for a cleaning they told me I didn't have any cavities which means that Aspen Dental lied about at least 3 cavities. It was also incredibly expensive compared to my regular dentist who does a fantastic job. read more

I went here to get all my teeth removed and get dentures. That is what i wanted because my teeth were so bad and painful and they kept breaking off. My daughter surprised me and paid for it as a Christmas present for me as i could not possibly afford it! The first Dr. said he was going to leave some on the bottom to attach a partial to. I said i would prefer a full bottom plate. I was told no you wouldn't and he did as he pleased. After having all my teeth removed, and stitches, (the kind that have to be removed), all along the top, they put dentures on the top of the stitches. They then put this strange looking partial thing on the bottom. the partial didn't fit at all and the top plate was so big i couldn't close my mouth all the way! I wasn't too worried about it at the time because these were suppose to just be temporary anyway. After 6 months i was suppose to get my permanent dentures. I was told to leave the dentures in for 48 hours then take them out and rinse my mouth. After taking them out, I couldn't get them back in due to the swelling! I went in for my next appointment and was told, by another Dr., that i shouldn't be wearing the dentures anyway because i had stitches! To make a long story short, it took months and months for things to heal. The partial never did fit and kept popping out and they wanted to do a deep cleaning and fillings on the 4 bottom teeth they left in! I ended up getting the last 4 teeth pulled anyway and getting a bottom plate, then had to fight and argue with them about getting the permanent top plate i was promised! Finally got it all taken care of and nothing fits right! I have to take them out to eat! They keep trying to charge me more money than we agreed to! Was VERY unsatisfied and can't wear the stupid dentures! I am thinking about going to a lawyer! DON'T GO HERE FOR DENTURES!!! read more

Would not recommend this place at all. Choose to go here because it is in our network of dentist and didn't require the entire amount up front; didn't want to leave our usual dentist but they are out of network. On my husbands first visit to Aspen, he went in for tooth pain. He was assessed and was told what need to be done and they did do a couple of things. He told them about the pain and the possible infection in his tooth and nothing was done for either. He called them again 2 days later about the pain and the infection and they said we need to wait until the next appointment, when the would put the crown on and treat the infection at that time. We ended up going back to our original dentist and we were informed that the tooth was infected, and it had been ground down to much in preparation for the new crown and the roots are exposed. Because of this a crown can not be put on and it will have to be extracted instead. Aspen gave us a copy of the bill and it had a charge on it for Oral B electric toothbrush that we never agreed to. read more

They have high turn over of dentists, general staff and hygienists. Recently, I have been paying extra or copay for all the 6 month services when I didn't used to last year. Insurance paid $21.63 and my bill owed is $20.37, therefore their office charge is $42. That is almost twice as much , and that is just for fluoride treatment. When I called to clarify the bill and asked her if they have increased their regular visit services , she denied it and then put me on hold for 15 minutes . Location and availability of appointments are good but it seems to me that all dental services including this one , are overpriced even if you have good insurance and their should be some regulation to prevent them from fleecing people. read more

DO NOT GO HERE. This is a scam dental service. These are professional salespeople looking to make a profit off of feeding you false information about your teeth and using scare tactics to steal your money. I am a 27-year-old woman who had not been to the dentist in a few years but had no previous dental issues, I simply wanted a cleaning. I came to Aspen because they were in my insurance network. On my first appointment, they told me I had periodontal disease which included bone loss in my jaw, and if I didn't do the things they told me, my condition would progress and my teeth would eventually fall out. Fall out?!?! I don't smoke and have no noticeable teeth issues whatsoever. Being a young woman with little experience with medical issues, I was terrified of this news and of course, listened to the advice of these "medical professionals." After spending thousands of dollars at Aspen on periodontal therapy, I had a bad feeling about the entire situation including the cost, cleanliness of the building and professionalism of the staff and business. So, I changed dentists and brought my records with me. After my new dentist reviewed my records from Apsen, they confirmed that I was completely scammed- My x-rays showed absolutely no bone loss, and any issues I did have with my gums could have been reversed with a regular cleaning schedule, nothing that they did to rob me of my money was necessary. In addition, my new dentist said I likely never needed the majority of the cavities that they filled, and he now has to reverse multiple fillings because they were done incorrectly by Aspen. Aspen took complete advantage of a young naive girl and used scare tactics to make a buck. I have now lost trust in the healthcare system as a whole thanks to this business. I am disgusted with the organization and want others to know my story so they don't have a similar experience. read more

The staff at Aspen Dental is so nice and friendly. The dental hygienist was quick and efficient. I typically hate cleanings! I have sensitive teeth but she was able to thoroughly clean them without causing me any pain or discomfort. I would definitely recommend this place to others looking for a great family dentist. read more

Very poor customer service experience. If you are a preferred ppo provider and still bill whatever you want then it is totally unfair. Went in to get an estimate and got billed for a comprehensive exam (which in my opinion was not right). But they send me a bill. The insurance company clearly states that they cannot bill anything outside of their contractual agreed amount. If you call them, you keep getting transferred and can never speak to someone who can help. I will never go back. Their TV ads are completely misleading. Hated the experience. read more

I had a great experience! I was well taken care of and prepared for my root canal in a week!

Exceptional dental clinic! I move every 1-3 years and have had 5 dentists in 10 years. The Aspen dental office staff in Champaign are miles ahead of the rest. I was moving to the area and having dental pain. The office staff helped me be seen quickly and the dentist tended to my needs at minimal out of pocket costs. Wonderful experience! read more

Aspen dental should be avoided at all cost. They not only change the quoted price for evaluation once you get into the office, but they also have no regard for your pain. They had no compassion for my husband and were very dishonest over the phone about cost (they raised the amount once we were in there!). They didn't return all of our desperate calls when he have an infection and was in pain and when we talked to them they saw the infection and refused to write a prescription for any type of pain medication. This is the old bait and switch. You have been warned! read more

DO NOT WASTE YOUR TIME COMING HERE! The office staff is rude and too busy chatting among themselves and inefficient. Highly unprofessional. I almost thought I was in the middle of some hidden camera TV show they were so awful. We were asked to come in 15 minutes early to do paperwork, and there wasn't even anyone at the front desk. I was told later that they do not even open until 11, SO WHY WAS I ASKED TO COME IN EARLY? When I asked this exact question, the receptionist was very rude and impatient, and told me she was not the one who told me to come in early. So? A true professional would have figured out who made the mistake and why, and would take the steps necessary to insure that someone is not asked to come in when the office is closed. BUT NOT AT ASPEN DENTAL!Here, they just blame someone else and are impatient with me when I ask about this. And they want me to trust them with my son's dental care? If you cannot handle doing the little things correctly, I am in no way going to trust you with the bigger things that if done wrong, can do serious damage. Really, you need to send your staff to some type of professional training, and then hold them accountable for it. read more

I hardly ever write a review but this time it warrants a comment. I have been there 3 times so far. The first time was great. The second not very good because they got me in late and the dentist was so loud that you could hear him all the time and he was talking about everything but dentistry, but yesterday takes the cake. I was scheduled for a cleaning and an extraction at 11:00am. I came in 20 minutes early and was not taken back until 11:30 and then they started my cleaning. The girl who done my cleaning was amazing I might add. I heard her tell another staff member she was almost done with me then I would be getting an extraction. Again a few minutes later she again told the staff member to get #7 ready for my extraction. As she was just finishing up with me the staff member came in and said can you come back after we have lunch to have your extraction done? If not we can reschedule you. Really that's how you do business??? I am a GM of a business and have dozens of employees and I tell you that I would never send off a client so I could eat lunch and tell them to come back when we are done. I'm still in disbelief. There were a few other items but I don't want to be petty. I have another appointment now to do the extraction in a couple of weeks only cause it's paid for already. I hope it go's better this time. Ughhhh. read more

They send several reminders and call confirming appointments and insurance so everything is ready when you arrive. They were very friendly at the front desk and in the back. They ask everything before they proceed and give you a cost per exam/cleaning/etc. This was all very good. The only problem was getting the xrays done. The first girl was clearly new, but she was very nice and learning how to do it, but the girl who came to help her was rough and didn't say anything to me at first. She just put the xray thing in my mouth, which was painful as usual, but way too uncomfortable than it's ever been for me. She said "don't close your teeth, just your lips" and was obviously getting frustrated that I couldn't hold the damn thing with just my lips. I also asked why I had not only the usual mouth piece with the plastic cover in my mouth, but also bare metal. She said it was "normal" and "part of the thing". I should have not let that happen, but I won't let her do my xrays again without doing it right. I hope it was sterilized! read more