waited for 45 mins to get my first xray and was told i'd have a 1 hour wait after that to see the doctor but i turned it down and came back for my exam. i now came again my second visit and it was the second worst experience of my life at an office. THE DOCTOR WAS RUDE!!!! he acts as if he can't look at anyone's x-rays, 3d images and / or history of the person he is seeing. RUDELY ASKED ME TO HAND MY WIFE MY PHONE because of a pre notion he has about black people ! read more

I had to have a new upper denture made they made it with no problems great staff! They really do care about your smile and the quality of their work shows. read more

Had appointment at 7 and still waiting 50 min later because someone didn't do there job. So now there making it impossible to do my job.

Paid for deep cleaning. $1500.00 for 3 visits. They have cancelled 6 times in 8 months. No previous call. I take off work to go and show up and they tell me my appointment is cancelled. Treatment is not completed and now they want more money before I can reschedule. WTH. Now I'm out for the last treatment $769 that was paid in advance. Never going there again and WILL NOT recommend to anyone. This is not good customer service if you ask me. The office staff is not very nice and the dr is mean. read more

I came to Aspen as a new patient in June 2024 because they were close to home and covered by my employer insurance. From the first visit I was overwhelmed by how crowded it was and the feeling of chaos during treatment. I received x-rays and imaging of my teeth and was told I needed a deep cleaning every 3 months and a crown to replace a broken filling (from previous dentist). Total not covered by insurance was $1,200 and I qualified for CareCredit to cover it. I did receive a top of the line electric toothbrush and water flosser unit which was a pleasant surprise. However, the only care I thought was very well done and professional was from the deep cleaning, and she was a "floater", not a regular employee. There is very little privacy at this office and the overall atmosphere during treatment is one of chaos. Employees are laughing and giving shout-outs to their friends. People rotate in and out of the area where you are being treated to get stuff from drawers etc. The techs seem inexperienced and are doing sub-standard work IMO. As evidenced by having a temporary crown fall out twice in 2 weeks, the first just hours after it was put in. I also had to go back to the office the first day because they noticed on the xray they had forgotten to remove the floss around my temp crown. I got the permanent crown which seems to have gone well and no issues so far, but it didn't exactly instill confidence when the dentist said "if it falls out don't swallow it"; obviously tongue-in-cheek, but considering BOTH temp crowns had already fallen out, I was like hmmmmm. I will say the office staff is wonderful, friendly and organized and helpful. But I will not be returning to Aspen Dental. It was not a good experience. read more

Omg worst cleaning I've ever had at a dentist office! I've been going to the dentist for 50 years and never had pain from a cleaning. Hurt my gums so bad I had to take Advil afterwards. Used some sort of water pick and aggravated all the nerves in my gums! read more

not taking prices into account but the staff and service was great! my favorite dentist office I've ever been to.

This is a terrible office, they scam and forge your signature for financing. Do not trust them. They do terrible work.

Very unprofessional , unorganized staff. They jus extend your appointments as they wish. Avoid these crooks . Worst dental office I have ever been too . I would give them a negative rating if I could . After giving your anesthesia, they say ten min and they attend after 45 min . Horrible . read more

Aweful. Was there over an hour as a new patient. Was never seen. They decided to let others go before me that had just arrived and then called me to desk asking me to reschedule! This is not how you treat a new patient read more

Beware- this company is a big business dental office! They wanted to charge me over $900.00 to clean my teeth with insurance! They're a RIP-OFF! read more

If I could give this place 0 stars I would. Arrived at 12:50 for my grandma's 1pm appointment. Door was locked for a "training session" but employees were at the back store smoking. Then when they unlocked the door and let us in it was a 20 minute wait while they were taking patients who walked in after us. I go to the desk and ask why are we still waiting so we were put in the consult room where we waited another 10 minutes. Just for the dentist to say he couldn't fix ONE TOOTH on her dentures that would've taken 5 minutes to glue back on. These rude employees made my elderly grandma upset to the point of tears so my family and friends will not be coming here in the future. read more

The office manager was not very professional. She had black dirt under her finger nails. And when we were done. she did not show me to the door or thank me for coming in. I felt their prices were very high! I will be looking else where to have my dental work done. Some one has to be cheeper! read more

This is literally the worst place I have ever had an appointment or an interaction with a customer service professional in my entire life. I will literally never return here because of the horrendous service I received. Do not go here. Even if you have to drive 30 miles to another place your insurance covers, do it. I am in the service industry and just thinking about returning to this place makes me ill to my stomach. read more

I got my teeth ex-rayed and cleaned. The dentist looked at my ex-ray and said I needed over $4000 worth of work. I would like a second opinion so I ask for my ex-rays to take to another dentist. They gave me paper copies which are worthless. My dentist needs digital copies that can be sent online. Aspen Dental refused to give me my ex-rays which I payed for. They are trying to force me to get the work done at Aspen Dental. read more

Fantastic dental office. The staff is so incredibly nice and helpful. I will definitely go back!

DO NOT GO HERE!! This place is a total scam!!!!! If I could give negative stars I would. Beware the "free" new patient visit is only free if you do not have insurance. Once they see you they will say you need thousands of dollars of work then ask for a large down payment to make an appointment. They will then bill your insurance company for your "free" visit regardless if you go back or not. If you decide to go to a reputable dentist you will have to pay for that visit out of pocket because the scammers have already gotten the money from you insurance. This place should be shut down! read more

Please think carefully before going to the Westwood Aspen dental office on Glenway Ave. I will start by saying that the dentists and the dental staff are very professional and courteous and I have no complaint with them. Our family is fortunate enough to have two dental insurances and have always had to pay very little out of pocket. As one of my children still covered under our dental plans moved across town she changed dentists and started going to Aspen Dental as it was very close to her home. I explained to them that we had double insurance but since they insisted on being paid up front I agreed and was told that we would be reimbursed if the insurance paid. The problem came when I started receiving the EOBs in the mail showing that the insurance had fully paid for the dental work done. Numerous calls to the office resulted in a "ticket to the corporate office" and a promise of a callback which was never received. Still holding out hope that this could be straightened out, I called the office again and was told something different each time I called for my child to have more work done. I was told she would only have to pay seven dollars for each cavity at each visit, I was told another time that she would have to pay fifty two dollars because "they were still getting the dental insurance thing straightened out". Went to the dentist today and talked to the office manager who was extremely unprofessional. She commented on the problems she had with her staff. She refused to look at my insurance statements showing that they had paid. She admitted several times that she didn't understand dental insurance yet would continually interrupt when I tried to explain it to her (I have worked many years in the insurance field) The last straw was when she stated that my child would not be seen by the dentist unless she paid $102.00 right then and there even though they owe my daughter $152.00 that she paid up front on previous visits. I do not know if they are just totally inept at this insurance thing or are actually being fraudulent but based on the BBB ratings and the lawsuits that are being brought against ASPEN dental, I cannot give them the benefit of the doubt on this. Please think twice before getting involved in this shady operation. I have never left a bad review of anything in my life but this was the worst consumer experience I have ever had and do not want other unsuspecting people to experience the same. EDIT: This review shows it is from San Francisco, CA for an unknown reason. This review refers to the dental office in Cincinnati on Glenway Ave. read more