well, to be honest, I was never seen, but they told me they took my insurance and then when I got to my appointment, they said no we don't take your insurance unbelievable read more

Run from this place. They like to scare you into getting more expensive work than you need. I was hooked into spending $4900 in dentures. But they did a deep cleaning on teeth that were going to be extracted. Yeah I had them pulled but then had a bruise on the outside of my mouth as well as inside of my mouth. Looked like a kid did my dental work. Then I waiting for a refund of $25 since August 15th. Crazy. I will never use or recommend this chain. Rude office workers too. read more

See all

I would Love to recommend this company, however my experience wasn't the best. It felt like they were sales ppl, and not professional dentist/dental assistants. This was upsetting to me b/c I view dentist in the same regard as health doctors. I won't go there again, unless I have an emergency. read more

This place rocks !! Broke a tooth in my denture...very professional and gentle...great care...will recommend.

Went to the wrong location on accident, so I called this location to let them know I would be 13 mins late and apparently they have a 10 minute wait policy I have a broken tooth that needs extracted immediately I was actually crying on the phone due to the pain and to find out I had to reschedule my appointment for the next morning was absolutely disappointing, like I don't matter... I would have only been 3 mins late at the most but no apparently that isn't good enough. I called port orange location after just being there to let them know what happened and they told me they had a 15 minute grace policy so the fact they wouldn't even take me being 13 mins late is wild read more

* Stop Aspen Dental Group: This Facebook group is a community of individuals who have experienced various issues with Aspen Dental, including overcharging, scams, and billing disputes. Members share experiences, discuss advocating for patient rights, and navigate dental insurance disputes. The Stop Aspen Dental Group is not affiliated with Aspen Dental. * Better Business Bureau (BBB): The BBB allows you to file complaints against businesses, including dental practices like Aspen Dental. You can find complaint information and status updates on their website. * State Board of Dentistry: Each state has a board responsible for licensing and regulating dentists. You can file a formal complaint against a dentist or dental practice with your state's dental board. * State Attorney General: The Consumer Protection Division of your state's Attorney General's office may be able to assist with consumer complaints against businesses. * Federal Trade Commission (FTC): The FTC is a federal agency that protects consumers from unfair or deceptive business practices. You can file a complaint with the FTC. * Dental Insurance Company: If you have dental insurance, contact your provider to discuss billing discrepancies or coverage issues. * Local Dental Office: While you've had a negative experience, you can still attempt to resolve the issue directly with the local Aspen Dental office or their corporate customer service line. * Consumer Protection Lawyer: If you're considering legal action, consulting with a lawyer who specializes in consumer protection or dental malpractice may be beneficial. * Legal Aid Society: If you have limited income, you may be eligible for free or low-cost legal services through a legal aid society. * Dental Schools: University dental schools often have clinics that provide dental care and may be able to assist with specific issues.  Important Considerations: * Document Everything: Keep detailed records of your appointments, communications with Aspen Dental, billing statements, and any relevant documents. * Gather Evidence: Collect any evidence that supports your complaint, such as photographs of your teeth or mouth before and after treatment, and receipts for payments. * Be Prepared to Be Persistent: Resolving disputes with a large company can take time and effort. * Consult with an Attorney: If your issue is complex or involves potentially serious harm, seek legal advice from a qualified attorney. * Consider a Class Action Lawsuit: If you believe others have been affected by similar practices at Aspen Dental, consider joining or initiating a class action lawsuit Absolutely the worst decision of my life, Aspen Dental pulled all my teeth and I am left in the cold unable to eat solid food and and the Aspen Dental staff is condescending after accepting my full payment.. Craig Lavin 352-454-8404 read more

Went in for my first appointment; ended up waiting 90+ minutes before ANYONE walked into the room they placed me in. After the 3 hour dentist visit; I left with them saying I need $5k+ in work done in my mouth. Received a 2nd opinion from another dentist, not Aspen Dental, & they completely disagreed... getting my mouth up to par for $400. RUN! RUN! RUN! right out of their office! read more

If you looking for a dentist i definitely recommend Aspen Dental. The Office has all the updated equipment/services. However the best part is the Staff. Everyone is very pleasant. Aza, the dental assistant has the best personality... I have found my Dental Office. read more

I would not recommend to work here they don't care for their staff or for their patients. I had a a bad experience with the Ormond office the hygienist was being physical and was very rude with my patients and myself and the office manager along with HR did not do anything to resolve the issue the office manager made the situation worse as the hygienist sarita was still very aggressive and disrespectful not only did they not care but this continued for 4months after I would bring it to their attention they would blame me and that wasn't far when someone threatens to hit you . I am writing my reviews publicly so people can finally see aspen for what they are since HR hasn't took appropriate steps so if you want to be over worked stressed , unappreciated and like to have their hours cut , no balance between life and work , be over charged for your treatment . Have very bad customer service this is your place . Only people that were worth stay there to work for was Doctor Ganesha ,Tiffany, Yvonne virgina , antonique other then that they do not care it's straight business that is it read more

AWFUL!!!! so OVERPRICED and they hide it in your bill. They tell you your visit for cleaning and fillings is $3000.00; which is CRAZY EXPENSIVE......BUT the toothbrush, toothpaste and gel is over $300!! YES they sneak that in your bill without telling you. Everyone is nice but that just builds trust so you don't question how much money they are taking from you. DO NOT GO!!!! I went because I was told it was clean and they were nice. NEVER GOING BACK!!!!!! read more

Originally went to Aspen for a checkup and was told I needed two crowns, two fillings and had gum disease. Once seeing another dentist for another opinion after having the first crown done with Aspen I was told I did not need a second crown, I in fact did NOT have gum disease at all and I didn't even have any cavities. This was all after Aspen wanted to charge me 6000 for work I didn't even need and hid a fee of an almost 500 toothbrush in my charges without asking me if I even wanted it. Do not go here. I wish I listened to people when they told me not to, because I probably got a crown I didn't even need. read more

During a move my dog ate my dentures, the team at Aspen were incredibly understanding of my plight. I was treated with a tremendous amount of respect and understanding. My dentist for the first time in my life and I will be 50 understood the importance of dental care for the underprivileged community. I would definitely recommend this office for any of your dental needs. read more

I went in for normal cleaning, well, they charge me for numb agent. I had my teeth cleaned on oct 23, yesterday, I called my insurance company they told me that I had deep cleaning which I didn't need. The Dr. Wasn't nice, front desk person, was cussing at a patient when I was standing there for 20 mins. Unprofessional all the way around. I DON'T THERE. They also hung up on my insurance agent. (Yesterday). They are monety hungry. read more

The worst experience I have ever had. Went in for a simple extraction, and after many delays, was told that could not perform same day services and that I would have to reschedule. Their only objective is to upsell services for maximum profit. They are not at all concerned about patient comfort read more

On vacation and cracked my molar. I walked in after I called and was told we would be able to be seen promptly. Took 2 hours to be seen for the assistant to Jam the xray machine into my split tooth rushing through her work. And on top of that they tried to convince me antibiotics kill pain and I don't have an infection. Allergic to the medicine they tried to force on me. Overall they had a piss poor office and salesmen for dentists read more

Had my 1st appointment, exam, x-rays, appointment scheduled weeks out for tooth extraction that's very painful, paid in advance, reason for visit, was a painful tooth ache, still waiting, guess they don't see it as an emergency like I do, was told I needed more work, over 3k, turned that down for now, then put me on the back burner, even after I paid for tooth extraction in advance. read more

1 star for aspen due to price. 4 stars for the hygienist and dentist who were nice . 5 stars for a lovely girl named Desiree who showed the most customer service. read more

I went there because 2 of my fillings cracked. The male dentist said "oh your teeth are unsalvageable" we need to pull 4 of them out" He didn't even tap or check on it if I have pain or whatever. I asked ok if my wisdom teeth needs to be pulled out, where or who do you recommend for an oral surgeon? And he said " we do it here all the time!" I went to an orthodontist and she tapped my broken teeth and the 2 teeth that the aspen Dentist said that it's unsalvageable ... it is still good for root canal. So I think this people think the patients are stupid and ignorant. I will never go there again. read more

I had a terrible experience with Aspen dental on International Speedway in Daytona Beach. It started with the x-ray tech who jammed the device into my mouth several times scraping my mouth and causing me to gag. She seemed to be in a speed race and was exasperated with my gagging. She was rude and condescending. When I told her she was condescending she argued with me. Bad first impression. Just getting the x-rays done was a painful and upsetting experience. The dental hygienist then examined me, not the doctor, the hygienist gives me a diagnosis. That was weird. I would expect the doctor to do this. Finally the doctor arrives, looks at my mouth for a few seconds, does not give me a diagnosis or treatment and the visit is over. The billing guy tells me I need "surgical deep cleaning". What? I have never needed this before. He reiterated I needed "a surgical deep cleaning for $2000." He would not allow me to get a regular cleaning. This seemed to me like he was requiring me to have a treatment that was more than what I needed. I came in for a regular cleaning. This looks like fraud to me. So I notified my insurance and went back 2 days later to get my x-rays. When I arrived at the end of the day, I had to wait to get my records. While waiting I could plainly see another patient's records on the receptionist's desk. This is a HIPAA violation! I would not trust this place to protect my health privacy or provide the correct treatment. I would never recommend them. read more

Excellent service!Awesome staff! My Doctors assistant Michelle took good care of me,she have the most gentle hands and caring human being.The staff are very polite and professional.I would highly recommend Aspen in Daytona! read more

I warned my daughter about dental chains, but she is young and didn't listen to me. When she went in for her appointment they told her they were unable to process her insurance so she paid them $130 upfront. Later, my daughter called the office with me and a dental insurance rep on the line. I provided them my personal information so that the claim could get processed. Also, I spoke with Roberto who claimed that my daughter's credit card was never charged. We thought everything was fine. However, the credit card was charged. So about a week later we called again to check on the claim and they stated they were unable to file the claim due to not being able to verify the insurance. So, we called again, with the insurance rep on the phone and provided the information once again. It's been about 3 weeks now and they still have not filed the claim. My daughter called once again and they are asking for my personal information, again stating they are unable to verify the insurance. At this point I am advising my daughter to file a dispute with the credit card company as well as file a complaint with the BBB. I have also gone to the trouble to freeze all my credit because now I have the added anxiety of these people stealing my identity. read more

Used Aspen because it was on my insurance plan. My first appt was canceled and had to reschedule. Next appt I had my 11 yr old because I didn't want to leave her home alone so they would not see me. I just wanted my teeth cleaned and a check up but was told I had 2 cavities and gum disease! They did not clean my teeth and only took x-rays and measured how much my gums were receding. I had to get the treatment in 2 visits, plus was given toothpaste and mouth rinse $$, one for left side and one for right side. Now I am a little suspicious about the gum disease and cavities ??I paid $339 and insurance paid $218 and now they are billing me another $463 because they billed using an "OUT OF NETWORK PROVIDER"! how is that OK? I have been calling the office for 6 months and they tell me every time that they will "fix it" but I am still getting billed! My husband warned me not to go there ... I should have listened! I will not go back until the billing is corrected ... if ever! read more

Just came from aspen dental in Daytona. Andrea cleaned my teeth. He was GREAT. Very thorough without inflicting pain. Good tracing and advice. Given with respect. Haven't left a teeth cleaning with a smile in over 20 years. I will be back! read more

This Aspen dental is by far the best location my husband and I have been to. Everyone is very helpful and on point with communication. I've never seen a dentist office work so hard to assist in our overall goals for our oral health. They have very fair pricing and went above and beyond to compromise on pricing to provide all efforts to make our goals happen at an expense we can afford. Dr. Santelli is our all time favorite dentist, she is always so curteous and kind. She's worked hands on with the office manager James who was also very helpful in creating a plan that worked for us. In addition it's always nice to call or come in and speak with Darian who is always friendly and outgoing in a professional constructive manner. We truly appreciate everything this team has done for us at the Daytona Beach Aspen dental office. From, The Kings read more

We walk in for an 8 am appointment (right when the place opens) and are told the hygienist called out sick. This place has text notifications, but we drove all the way here expecting to get in. Although it was kind of suspicious when we got a text saying "see you at 9" for an appointment at 8. Two stars since the receptionist was chill but the whole process was pretty inconvenient and not much effort was made to rectify the situation. read more

I have been waiting for over an hour and I'm the only person in the waiting room. They take forever and tried to get me braces the first consultation I had even tho I had them for 2 years. My main complaint is how long they take. read more

The worse experience of my life! The tech didn't now how to take my Xrays and had to ask for assistance. I asked if it was her 1st day, and NO, she was just a little off that day! Then they check your gums, by poking and prodding, and make you sign a form that you will have a "deep root cleaning" done prior to your other services. Guess how much THAT costs? Only $4000.00 which you don't know until you check out. I went to check into getting a new upper bridge. After listening to the Doctor's ridiculous suggestions, I walked out, but NOT before getting an estimate. The bridge alone would be $8,000.00. This BOX dentistry isn't for me, and I would avoid them if I were you as well!! read more

Run. Don't walk away from this place.. Unless you are into getting scammed... Don't just take my word for it.. There are currently 394 Complaints on the Consumer Affairs website.. Google it........... My insurance provider changed and they assigned me to Aspen Dental.. I went in for a routine cleaning. I was told that I had Periodontal (gum) Disease.. Unfortunately this disease is not curable. Fortunately Aspen Dental could help prevent this disease (which I was told leads to Alzheimers, Stroke, and/or Diabetes if gone untreated) from getting worse.. All I had to do was come in for a $1,400 "Deep Cleaning" the next week and then come in every 3 months basically for the rest of my life to ensure the treatment is working......... Came home read all the complaints on Aspen Dental and decided to get a second opinion.. Went to Greenberg Dental for the same routine cleaning.. Told them nothing about my trip to Aspen... Greenberg told me my teeth and gums were 100% healthy and that there were not even signs of Gingivitis (which comes before Periodontal) There have been several lawsuits against Aspen Dental.. And a local undercover news story that is on You Tube... Do your research and stay away. read more

I will not be returning. The assistant cross-contaminated the computer mouse while taking X-rays and touch her hair and glasses while wearing gloves. The floor was not very clean. The hygienist had long nails, was rough, and had my head placed on her bosom. The dentist, however, was pleasant and knowledgable. Since I only need a cleaning and no dental work, I don't care to return to this office. read more

i wish i could give 0 stars. the doctor you could barley understand him and tried to tell me i had gingivitis and i needed 6 root canals!!! "only $6500". what a joke!! went in for a cleaning and they wouldn't even do it. read more

RUN! I give them one star because there was no option for 0. I read the reviews before going and I should have listened to people's review. The dentist didn't even reviewed my xrays with me. I told him I had tooth sensitivity to cold and he told me it was because of a sinus issue. They then have this plan for you, so you can spend money. I will definitely not be going back. read more

I haven't been to a dentist for a while. This staff didn't make me feel bad about it. They came up with a plan and got to work. Dr Uma was kind and patient with my fears. Her assistant Michelle made sure I was always comfortable and informed. The work she has done so far is excellent. She fixed one of my front teeth and it looks so great I went back and had her fix the other one so it would look as good. read more

If I could post no stars, I surely would! Was the worst dental experience of my life! I went in to have 2 teeth extracted. The dentist was so rough I thought he was going to either break my neck or pull my head off! Upon extracting one of the teeth, he also knocked off an adjacent crown. He roughly slapped some glue on it and put it back on. Problem is it isn't sitting in the same position as prior to the extraction. It is sitting higher and my bite is not the same. I now wondering if he didn't clean it up good enough or really care how it was put back on. He is just a slam bam type of dentist with absolutely NO bedside manner! I also have numerous sores in my mouth from the roughness of the procedure and my neck and jaw ached for days afterward and still does and the mouth sores are killers. I will never go back there and I hope this review will save someone else from enduring this kind of dental abuse. STAY AWAY read more

Absolutely the best dentist I e ever been to. Everyone in he office was patient and kind. Worked with me financially and save my tooth. Simply perfect couldn't ask for a better experience. Highly recommend making this your dentist for sure... read more

The team at Aspen Dental Dayton are wonderful. I have Sjogrens Syndrome which caused excessive decay to my teeth, I had to have ALL of my teeth pulled and required full dentures. The team at Aspen were non-judgemental and caring. Every step of the process was explained to me. I had a very good experience from beginning to end. I would highly recommend this facility read more

I walked in there as they have poster says emergency walk in exam.. I got so much pain in my tooth and I told her at reception desk I'm there for emergency she said you need an appointment and the nearest time after 3 weeks. how can i take the that pain for 3 weeks??? why they would say they have an emergency? They are looking for money only and don't care for your pain... beware! read more

I can't believe anyone would give them anything above a 1 star rating. I went there for an initial visit and wanted to get a teeth cleaning, and they gave me an estimate that it would cost $2600 with my insurance. They take you into an office and shut the door and try to pressure you into paying that amount that day or applying for credit to pay! I felt a little weird about the entire situation so I went to a another dentist to get a 2nd opinion and my cost there to fix two cavities and get a teeth cleaning with my insurance was $95! A HUGE difference from Aspen's estimate of $2600! I understand there are differing opinions in treatment but a different of $2500!!! When I asked to have my xrays transferred to the other dentist the receptionist was so rude she continued to hang up on the new dentists office and myself. They kept telling me its not "their policy" to send xrays to another provider even with my written consent and I have to come in and pay for them. I've had records transferred from other doctors offices with no hassle in the past. This is yet another way for them to make more money off of you. BEWARE this office is all about making money not what is best for the patient. I can't believe they are in business with such deceptive practices. read more

The worst! I waited for over an hr for the first visit and was charged double for the service. They broke a pc of my jawbone off pulling a tooth, chipped a tooth filling 1 tooth! (The waiver you sign protects them from liability) My face was swollen for days and the pain I endured was unimaginable! But I figured no pain, no gain and scheduled another appt. I should have found another Dentist at that point! I chose Aspen because it's a 1 stop shop for everything, NOT a good decision! They cancelled several appointments and had me wait 1/2 an hour for a visit only for them to tell me the dentist wasn't in. The last time I waited over 2 hrs, I kept asking and they kept telling me they were getting me back in a minute for my xrays. My appt was at 5pm, at 7:10 I finally had enough and told them to refund my money and I left. I believe they wanted to get rid of me as a patient because they damaged my teeth. I would NOT recommend Aspen! They offer a free exam but it's NOT a good deal! read more

After my first visit which took two hours I went into a consultation room that I didn't really want to now have a guy telling me what I needed money for a cleaning..it's going to be so I didn't end up using my insurance which entitle me to two cleanings a year, but now they say I needed another kind of cleaning that's going to be $64 so I didn't get anywhere and I still need the cleaning that I'm entitled to it with my insurance. It's all about the money it's one big process of exams with high prices and if I wanted to get the whitening And a cancer test it's really going to be 1100 but with my insurance it's only going to be $654 wow for a whitening cleaning and a cancer valuation you guys are the best thank you so much for nothing read more

My experience was not good. The doctor who pulled my tooth caused so much pain that it had me shaking. I have never had this experience when having a tooth pulled. He gave me four pills that were said to be antibiotics all at the same time. Afterward the nurse who was supposed to make sure my partials fit back in stuck the corner of my lip with the metal. Even though she apologized it still hurt. It has been a while and my mouth is still not well yet. This experience made me stop and think about rather or not I want you all to do the rest of my work.I could not recommend them to anybody but you will have to make your own decision. My decision is because of the pain of the pulling of my tooth, the shaking that my body did while I was being worked on, I fear that their work could have caused other problems. read more