I got a response from Aspen dental saing they were so sorry and to call their corporate # and i did abd they said they had no mgrs or live support so they couldn't do anything. They told me I had to talk to franchise owner which I can't find and no one will give out that info So once again no one will contact me​ read more

Called them because my dentist is closed on the weekend and I had a filling fall out that needed fixed. I explained this on the phone. They told me I had to get the xrays I had taken 2 days prior which I went through the trouble of getting and then proceeded to take their own anyway. The xray tech was nice so theres the one star for her. The dentist who was not friendly at all proceeds to tell me I need $4,000 worth of crowns and fillings lol. I was just at my dentist he said I needed some fillings and it would be $600. They also proceeded to refuse to fix the filling which was why I was there stating it needed a crown. I literally walked out while she was trying to schedule me for $4,000 worth of work. This place is a complete SCAM and should be shut down. I should send them a bill for completely wasting my time. Go literally anywhere else. Update: Got into my dentist last week and they fixed the lost filling no problem, no crowns needed. Shameless place. read more

Made an appointment online for a normal checkup because I haven't been in 2 years. Waited 20 mins even though my appointment was at 11 am wasn't called back until 11:20. First Lady was nice, took my x rays like normal. She brings me to the dental chair and tells me to have a seat to wait while the dentist finishes doing a surgery. Wait another 20 minutes to see the dentist. He comes and does a 30 second checkup. Tells me I have nothing wrong with my teeth and they're in very good condition. Recommends I have a deep cleaning anyways. Tells me I can't have a cleaning same day because I booked online and I'll have to come back. Talk to the ladies when I go to leave to schedule for the next day and they tell me the price. They wanted to charge me $400 for the cleaning. Shopped around the area and other places are charging $100 without insurance, and it's free with insurance. Complete scam and will never return here again read more

Get ready to be told all of your teeth have cavities, you need root canals and that your teeth are going to fall out if you don't get a deep cleaning!!!! But then I went to a family dentist and was told I only had a couple cavities, needed one root canal (compared to the three I was told I needed. Not only did my family dentist verify this but an endodontist did too.) Overall, my teeth are in good health. The same thing happened with my husband and lots of friends. They use a scare tactic when they evaluate you. Then they immediately sit you down and go over loan options with you and try to book your appointment. $13,000 of work they told me I needed. I don't know why dentistry is such a gray area of the medical field and can tell you to have things done that aren't medically needed. If you have gone here, please seek another opinion from a family dentist. I tried to leave a review on their actual Aspen Dental page because I thought the reviews seemed to high and was unable to do so. The dentists and dental hygienists are unapologetically rude and aggressive. read more

If you're in pain and have an emergency DO NOT GO HERE FOR YOUR EMERGENCY. YOU ARE BETTER OFF CALLING CASE WESTERN RESERVE AT 216-368-3200 I called the fairview as a previous patient because I had an old filling fall out and was in pain. She told me she could squeeze me in by 11 am, so I rearranged everything to get there within 45 minutes. They get me in take x-rays of my mouth for an hour, tell me everytbing that's wrong with my whole mouth, charged me $120 for it, meanwhile the assistant is counting down his last day in the office and telling me how much he cant wait to go home and just spend his weekend at home, and then let me know the doctor has to take a lunch and the only appointment time they have is at 2:30 to fix my actual problem. Let me also add that the dentist kept complimenting my previous dentists work. Like he was so impressed by my previous root canals??? Like is that a rarity for you? Idk. All Im saying is that these people will waste your time, take your money, and not help you. Don't make the same mistake I did or you'll end up with a stupid pile of papers and less money and not have your problems truly addressed or fixed. read more

One star is a crime to give this place. I went to Aspen Dental because they are an "emergency dentist" due to severe pain a cavity was giving me. I went in, they did X-rays, told me I had 4 cavities, and told me they couldn't fix the tooth until a week later. Didn't give me any pain meds or anything. I get my tooth fixed, everything is fine until about 2 weeks later that same tooth is killing me. I call them to get an appointment and they can't get me in for a few days, even though it's the tooth they messed up. I go to a different dentist, find out I had ZERO cavities and to top it all off, they lied about how deep my cavity was and destroyed my nerve. So now I may have to get a root canal and crowns. Now here is the pretty cherry on top! Someone opened a credit card in my name and spent hundreds of dollars, shooting down my credit score. Well what do you know? Due to a data breach at ASPEN DENTAL! Suffering from tooth pain for a few more days is better than ever having to go and deal with this place. It's a scam and a joke. Stay far away from this place. They should be out of business. It's a crime how bad this place is. read more

Get a second opinion if they say you need a bunch of dental work. I have always taken great care of my teeth. The only work I have had done was my wisdom teeth removed and my regular cleanings. I am new to the area and I made an appointment for a cleaning at Aspen Dental. Imagine my surprise when they don't even conduct the cleaning, they want to charge me over $100 for some special antibiotic cleaning (and come back for that) because my mouth and gums we're supposedly in really bad condition. They also told me I needed a root canal. All and all they were quoting me over a thousand dollars worth of dental work. I was skeptical of everything that they told me because I know there's no way my teeth were in that bad of a condition, possibly I needed a root canal, but I wasn't in any pain, so I decided to get a second opinion. I told the dentist up front I was told I needed a root canal in my last molar. While reviewing the x-rays he asked who told me I needed a root canal because there's nothing wrong with my teeth. He said everything is completely healthy, including my gums and he's not sure why the recommendation a special antibiotic cleansing treatment. Thank God I went for a second opinion because I would have ended up getting unnecessary dental work. My only guess is they try to charge people as much money as they can, even if that means they have to lie about their condition. Sickening. read more

I really cannot thank everyone in this office enough for helping me get my wisdom teeth removed in such a short time frame and I'm up and doing all my normal things the day after. Everyone was so kind and treated me so so well. Greatest thanks to Katie and the oral surgeon who I don't remember his name because I was put under lol. Thank you thank you thank you! read more

The one star review over the zero star review I'd prefer to give is because the staff at this location is very nice and I think they do their best to treat their patients right. They are always very apologetic and kind. However, the systems in place here are truly terrible. They have cancelled appointments without telling us on two separate occasions, changed appointment times the morning of scheduled appointments, and we consistently wait 30+ minutes to be seen. The final time was the last straw, as they cancelled my appointment without telling me and then pushed back the time of my rescheduled appointment without telling me. I've never experienced service like this through any healthcare provider and we will no longer be using Aspen Dental. read more

I went to Aspen Dental and was told I had 10 cavities and quoted a price for all the fillings. I got a second opinion from 2 other dentists, both of which told me I only had 4 cavities. Aspen was going to have me pay nearly $1000 (my 20% co-insurance) to drill into teeth that didn't even have cavities. That's sick. Also just received a bill for my "free exam and X-rays" read more

Biggest scam ever. If I could give this place zero stars I would. I wrote a review previously but I had to come back and write another because I'm baffled right now. When I went to Aspen, they told me I had signs of gingivitis and pre periodontal disease. It scared the hell out of me and of course they offered something ridiculously expensive to "fix it". Well I just got back from an appointment at Zee dentist - during my cleaning they told me I have excellent gums. Clearly Aspen was just trying to get money out of me. Seriously this place sucks read more

New hygienist here...I was sad because I liked my old one so much. The new guy is great! He explains everything, talks to you the whole time and doesn't expect you to answer while he Is working in your mouth. I do take time to care for my teeth so cleanings are easy and painless. Doctors here are also friendly and treat you like a person, not just a patient. read more

I was told as a first time customer my x-rays and exam were free instead I was billed for them. when trying to reach manager unsuccessful, left my number several times no response. When I finally got a hold of manager Katie I was told she could not do anything. Waiting room was very boring. Looking for dentist closer to home but I'm sticking with my previous one instead. I'm definitely not coming back read more

These people SUCK! It's a revolving door - they could care LESS about your individual needs! It's an you HAVE to have this done or we can't help you! Guess what? They could NOT help me! read more

I had pain and haven't been in a dentist in a while, so I was a full check-up and a cleaning. They checked the side that had pain, but not all my teeth and dos not clean my teeth, but said I had to pay for a specialized cleaning, which I never had to do ever. I have great insurance, j shouldn't have to pay for cleaning and they should of fixed my fillings. Now I still have pain and have to look for another dentist. read more

This place went completely downhill after Dr D left. The office staff and assistants are nice people but the dentists are awful. I needed a simple filling behind a veneer that I have had for years and the dentist completely ruined the veneer. When I went back to complain, I waited 45 minutes before anyone saw me and they immediately agreed to reimburse me because they could see the veneer needs to be completely replaced. I would have told them they needed to do that but I don't trust them. So now I will have to pay for a replacement veneer which will be 5 times the amount it cost for a simple filling. Avoid this place at all costs. read more

Update - I ended up going to another dentist who told me I did not need a root canal or deep cleaning. I saved about $600!!!!!!!!!!!!!!!!!!!! read more

Beware of the business office! The salesperson will give you a care plan that is NOT itemized. Little do you know you are paying for a "recommended" $200 electric toothbrush, amongst other prescription rinses that are all on top of cleaning charge. I also had to correct her to say I was NOT getting a cavity treated, only a filling replaced. . Otherwise else she would have charged me for that too. Because I could advocate for myself, I brought my service down $400 and probably should have fought for more. I hate to think of what their elderly patients sign for (trusting the authority of their doctors) without being told they have freedom to refuse treatments. read more

Dave, the Dental hygienist was excellent. Was very gentle with my cleaning, and very informative. Excellent addition to Aspen Dental.

This office is terrible. They will reschedule your appointments constantly. As with other reviewers I was told I needed a root canal and a special deep cleaning when I didn't. I had the root canal done, and have been in far more pain since then than I ever was before I walked into this office. They push extra services you do not need. Please get a second opinion or it will end up costing you A LOT of money for sub par care. The office staff is very nice though, I do not blame them at all for how things are handled there, it's just a product of the corporate run chain offices like this. read more

I absolutely love this office. The team as a whole is very well put together and everyone is very informative and professional. I love how the doctor went into detail about the work I needed and didn't just tell me things without further explanation. His assistant was very nice and they make a great team. The lady in the office was very professional and helped me find the best payment options for all the work I need done. read more

I visited Aspen at westgate mall to have 3 fillings done. I was hesitant before I went cause I thought it's gonna be painful, but my cavities were getting bigger and I knew I had to do something about it.. The experience was great thanks to dr J, I did not suffer any pain or sensitivity after the procedure and I can chew and eat normally on the very next day!!! Nichole and Vangie were very welcoming and helpful and I've scheduled to have more of my fillings done with them. read more

Dr Jun was the conssumate professional, explaining every single detail and leaving me with no reservations. He was fast and painless, making sure my comfort level was the priority. He answered all of questions to the fullest, making me laugh along the way. I could tell that he is really passionate about his work, and he does it better than any dentist I have ever seen (and I've seen a lot). I will be going to back to se Dr. Jun and his staff for the rest of my days, and I highly recommend anyone who is considering him, or hesitant about the "dentist," to do the same. He is awesome, as are the rest of the team at Aspen in Fairview. Thank you so much. read more

I have been here 3 time over the past month. I am always early for my appointments, but I still have to wait at least 20 minutes past my scheduled appointment to see someone. If my appointment is at 1:00 I want to be taken back at 1:00; NOT 1:20! read more

Started the new year off with A cleaning at Aspen Dental Fairview Park ,Ohio 1/2/2018 11:00 A.M. met with Technician Dave cleaned my teeth had a few questions and Dave spent some time with me answered all my questions, very professional, Met with Doctor Patel short chat with him also very professional and answered all my questions and followed up with office personnel Brittany very polite and professional, no problems or complaints. Thank you Aspen Dental signed: Ron read more

Do not go here. Plain and simple. This is the epitome of factory healthcare, where all they care about is your money. They extracted my tooth when all was needed was a simple routine. They Canceled and rescheduled my appointments almost every visit. Never any consistent staff. read more