I've been going here for years and have had a variety of experiences. There has been a lot of…read moreturnover, and in about 6 years I've had three different primary dentists. The front desk people have always been great, but sometimes you have to leave a message and just wait. Some of the hygienists and staff have been there the whole time and I love working with those people. My car wouldn't start this winter on one of those really cold days so I missed my cleaning appointment. Now I'm not able to make appointments ahead of time, so I haven't been able to get my teeth cleaned.

I'm very happy with the staff and the doctors there they are very friendly and very caring about…read morethere patients. I would recommend this place to everyone you may like it . They explain what there going to do if you need dental surgery done and what the cost will be and they will work out a plan where you can make payments. The office is clean.

Dr Jarmoszuk was amazing with my son. My son has extreme anxiety and Dr. Jarmoszuk was the only…read moredentist that he felt comfortable seeing. She explained everything she was going to do and showed him every instrument that she used. We so appreciated her willingness to take the time and explain step by step everything she was doing during our son's visit.

The staff was very professional and knowledgeable…read more The reason for the low rating is being told or spoken to like a child from the dentist. Instead of offering options and working with the parent of a child who might be afraid to go to the dentist, she instead was telling me what to do and wouldn't listen. I also did not like the fact that I couldn't sit with my child and given rules. I took my business elsewhere to a pediatric dentist that does not mind me sitting next to my child to comfort them. Also, a dental practice that understands I'm the customer and can take my business elsewhere if I'm not happy.

I'm 85 and have been all over town. Nobody wants to take insurance. Most wanted credit or debit…read morecard. One demanded cash. Doctor Jen fixed my teeth in one day and my insurance paid for it. Now I can eat as I even have lost weight and I'm on internet dating. lol Thank's doctor Jen, you changed my whole life.

Westlake family dental care is the absolute best!! Dr. Jen is the most incredible dentist! She…read moregenuinely cares about her patients and always goes so far above and beyond do give you the absolute best care! You must switch over to her team you will be so pleased!

Despite being a legacy patient, starting with Dr. Chuck, the inability to hire/staff that is…read morecompetent, kind, knowledgeable, or provide safety is staggering....followed by ZERO ability or interest is proviging a solution that isnt self-serving. Work was re-evaluated outside with few redeeming comments.​

Based on my experience, I do not recommend this dentists office. After chipping a tooth, they were…read moreable to get me in pretty quickly which I appreciated. However, the dentist that did my filling/tooth repair did not introduce herself, cut me off when I tried to tell her my history/what happened, and then suddenly numbed my mouth without warning. Then, she filled 2 additional teeth without telling me as I had only come in for the one filling. The fillings were incredibly rough and sharp and at certain parts, they were cutting up my mouth. I asked them to smooth them down, which they attempted to just once. After they attempted to smooth them down, it was still sharp/rough so I asked again. At that point, the dentist told me "the fillings will smooth over time like a rock in the ocean" and sent me on my way. The dentist was very abrupt, zero bedside manner which I am not used to as I am coming from a great dentist, to be fair. The pain from the filling did not go away and got worse over time. I had a ton of sensitivity and pain so a week or two later, I went back in. Dr Hippler herself saw me and ended up having to drill out the filling and redo it because the first dentist used the wrong materials. The filling is fine now, but my teeth are still sensitive after going there, which was not a problem before. Also, during a cleaning, the hygienist clipped a piece of my gum off on one of my front teeth. Safe to say, I will not be coming back. They are also super expensive and price gouge you like crazy. If they were just rude and expensive, I might go back because establishing care is a pain but to also get shoddy dental work, it's not worth it.

Dr. Ryba and staff are professional, & explain everything from procedures, to step treatments all…read morethe while within the insurance framework maze that exists today. The most important aspect is the quality provided within friendly confines of the practice. Just can't recommend highly enough Greg S

Dr. Duane showed amazing patience and care with my very nervous 13yo. He went above and beyond to…read moreensure her comfort and consent.

I want to share my experience honestly so that other patients can make an informed decision before…read morechoosing this practice. Over the course of more than 10 visits, I experienced repeated failures with the same dental work -- including having a crown on the same tooth re-cemented four separate times. Other crowns were installed so tightly that they caused adjacent teeth to crack. On more than one occasion, cleaning was started by the dentist (not a hygienist), only for the provider to say they didn't have time to finish -- yet the visit was billed to my insurance in full. The only reason I kept going back was due to the fact I was unable to transfer to a different dentist until the original dentist would address fixing the previous work for insurance reasons -- leaving me trapped in a cycle that only ended when I changed insurance plans entirely. The practice environment was also deeply concerning. On my final visit, the provider walked into the room, stated she did not want to treat me, and left -- this is after she had already been unable to properly seat the crown she had fabricated. Fortunately, another dentist on staff was able to step in and complete the work. Throughout my visits I also witnessed: providers yelling at staff in front of patients, staff being repeatedly given the same X-ray instruction only to take incorrect images, equipment in apparent disrepair with water leaking onto electrical components including the X-ray machine, staff untrained on how to use the office software, and unexplained odors throughout the office. I am accustomed to providers who are direct and business-focused -- I do not require a warm bedside manner. But when the basic technical and professional standards of care are not being met, I feel an obligation to speak up. Please consider this review carefully before scheduling an appointment.

Hayat Ali is working out of office building previously used by Dr. Kathleen Zingale (who was my…read morewonderful dentist for many, many years prior to her retirement.) I was left sitting in an exam chair for over 40 minutes after arriving for my appointment, including my asking if I should just reschedule. I was told Ali would be coming in shortly. No questions about current health/history or medications taken. Dr. Ali finally breezed in, told me she didn't realize I was there, which was a lie because I heard the staff member tell her I was in exam room for my appointment when I first arrived. Dr. Ali did a very quick, superficial cleaning, and minimal if any, exam...which was unacceptable and ineffective care. No dental hygienist to do cleaning on any visit. I tried to give this practice the benefit of the doubt, but was disappointed each time. I finally went to another dentist and discovered that Ali missed an issue that needed addressed. My opinion, Ali is an incompetent, uncaring dentist.

After years of teeth neglect I was terrified to go back to the dentist. The doctors will make you…read morefeel comfortable and at ease. Amy is my dental hygienist- she is undoubtedly the best in the business!! I haven't had so much as a cavity since I started going there!! Recommend 10/10

Have had work done in the past with other dentists and have NEVER had a WORSE EXPERIENCE! The whole…read morething was an ABSOLUTE NIGHTMARE! NEVER, EVER GOING BACK and I tell everyone I meet to stay as far away from that practice as humanly possible. TERRIBLE DENTIST!!!!!!!! SHAME on him.

My boyfriend has been going to Hylan for a couple months for an extensive amount of work. So far,…read morewe absolutely recommend this office. The dentists explain things and help ease anxiety. They work hard to get things covered. And Erica has been fantastic with communication and advocacy

If I could give this place negative stars, I would. A co-worker referred me here since I needed to…read moresee a new dentist. I scheduled an appointment as a new patient, including a cleaning. I've never been to a new dentist where cleaning was not included (I'll get to that later). I didn't even know that was an option. Why would you go there as a new patient and walk out without a cleaning? But lesson learned. In the future, I will ask if cleaning is included. My appointment is at 9:00 a.m. I arrive at 8:50 a.m., but the office is closed. Right at 9 a.m., two employees arrive, letting 4-5 other patients who are now waiting into the waiting room. They can't get into the office, so one of the guys jumps over the reception counter. It's now a few minutes after 9 a.m. As the time ticks on, the receptionist arrives at 9:15, fifteen minutes after the first scheduled patients. Then, a few other workers arrive, all well past 9:00 a.m. I finally got called back at 9:30 a.m., and they asked me why I was there; I told them I was a new patient and needed a cleaning. They take x-rays and tell me that the hygienist isn't scheduled that day and they can't do the cleaning. At that point, I just said okay and told them I was leaving. This was one of the most unorganized places I've ever been to. I will not be going back.