I saw "The Kingsport Team" last month. After saw DDS, she advised plan for OVER $6k work! Week later, my orthopedic surgeon said needed a thoracic vertebrae replacement. Unbeknownst to me...I was required to have my personal physician AND my dentist sign off on neck procedure. My dr (having been seeing him regularly for over 4 years) signed off with no trepidation. Aspen DUNTal - MY ONE & ONLY VISIT there - said FOR THEM to sign off - would require the $3k cleaning PRIOR to surgery. Would not sign off until that procedure was completed. So very typical of a bunch of ne'er do wells!! I do NOT disparage AT ALL the competence of the dentists. What was so shocking was the business practice put in place ("for my safety."). Went to another practice on (3/14). Two in office signed off on it - a dental surgeon and hygienist. Teeth cleaned...& very well too - to boot. I had gone to office with singular purpose: to seek permission for surgery. Although I had to travel out-of-state for the office visit - it was well worth it. They not only granted my request...they faxed the paperwork to my surgeon's office - twice - line busy. They didn't even charge for the faxes! MY ADVICE: STAY FAR AWAY FROM ASPEN DUntal - UNLESS MONEY IS NO ISSUE - ever!!! Suggestion to any: perhaps investing your time & money in a "hometown dental practice." It sure may be more rewarding than aligning with the "super, chain-store mentality." I will not waste anymore time on this site...but am really curious about how the "corporate spin" on this will be. Someone...at EVERY Aspen DUntal site has "the job" of addressing (or...hopefully reading) patient issues and concerns. Am sure position is very lucrative and time-consuming! read more

My total estimated treatment plan was $33,898.00 with a $4,148.00 Insurance discount plus $2,500.00 Insurance coverage: my responsibility was to be $27,250.00. The end total I paid was $31,158.20. The so-called discounts never materialized. The biggest issue was the snap-on dentures were ill fitted and painful to wear. The dental assistant had no idea on how to resolve the issue. Bottom line was I went to a different dentist, and he resolved the issue with in 2 visits at an additional cost. Be aware you will most likely be over billed for a poor-quality product. read more

.Terrible customer care by the office manager. I had an appointment, she refused to treat me, saying I owed a balance, I showed her my bank account on my phone where the money had come out, saying paid to Aspen dental. She basically called me a liar in a room full of people. Terrible people skills, never offered to check this out. I pray she gets the same treatment soon. It may make her a little more helpful to paying customers. She deffently don't need to be in this position read more

This is the worst dentist service I have EVER had. We signed up for my military benefits insurance so my wife and I could both have coverage instead of me just going to the VA. After our initial visit, we were told that they would call and schedule our appointments. After two years and over 20 phone calls to their office, we have not seen them past our initial visit. I wouldn't take my dead dog to have her teeth cleaned at this USELESS service provider. They show absolutely no concern for not integrity towards their patients! read more

Took my friend for their dental needs the receptionist area/office staff very loud and unprofessional you could even hear them outside. Not talking to each other more like yelling about anything and everything except job related. If dentists are anything like the office staff I would advise going anywhere else but here. And if your a asthmatic or severe allergies the burn candles or something that will interfere with your breathing. read more

Do not go here! Total Rip-of!!! My entire experience indicated dishonesty and greed. Per a second opinion, their diagnosis and treatment plan was a lie (or incompetence) and something that I don't need to have done at all. Not only is that a total waste of $2000, it would have been a very painful procedure to go through that was completely not needed!!!!! The estimate was unbelievable!!!! They buried $300 of unneeded stuff (Electric toothbrush at 2x's the retail price plus other stuff ) in the estimate without mentioning it. They also expected me to pay up front for an appointment 4 months later. read more

According to TNCare, they're supposed to accept DentaQuest, but they don't. Apparently, it's a "personal choice" to exclude an entire group of people who finally got dental insurance after years and years only to be told we're sol. The manager of the Greeneville location was a total snobby jerk. The dentist's "personal choice" to not accept DQ, seems like he's doing it because he doesn't want to deal with the majority of the demographic that goes with TNCare, aka poor people. He has a terrible reputation anyway. Honestly, I'm glad I don't have to go there because they're known for doing horrible, shoddy work. I know someone who was going to get dental work done by the dentist, and he's apparently really rough and uncaring. Doesn't surprise me one bit. I was nice and polite at first until the "lady" decided to be all condescending and rude, so I gave it right back to her and she hung up like the spineless swine that she is. Save your time and money and don't go there. When the person I know went there, they did a bunch of unnecessary x-rays and used up half of their insurance allotment, causing them to have to pay way more at the next dentist they went to. This place is greedy and will take every dollar they can. That's probably why they don't want TNCare. They know they won't be able to pull the wool over the govt's eyes and rip them off. Pathetic excuse for a dental office. Good riddance. read more

terrible customer service. They also never answer their phone. It goes straight to voicemail during business hours and they never return calls. Sadly, I'm having to go somewhere else. read more

Aspen Dental was recommended to me by a friend. I knew I needed some work done but I wasn't sure to the extent. Having always been fearful of the dentist, I went in very nervous and reserved. Right away, I was treated horribly. When the dentist looked at my teeth, she said I needed: 3 root canals, 10 cavities filled, and 3 possibly 4 crowns. Total damage: $6,000! I was heartbroken. I went back a second time to get my cleaning done and made an appointment to start the process of getting the rest of the problems fixed. FORTUNATELY, when my appointment date got close, my family had to move out of state for an employment opportunity. When I got to our new home, we had great insurance so I immediately made an appointment at a local dentist office here. I went in expecting to hear the same things Aspen Dental had told me... but to my utter surprise, the said I needed: 3 cavities filled and 2 fillings replaced. THAT WAS IT! I said, do I not need root canals and crowns? They said where would I get a crazy idea like that? I explained what Aspen had said and they immediately rolled their eyes and told me that what they said to me was VERY common. I went online after that and found that Aspen Dental is notorious for screwing up peoples teeth by 'fixing' things that need to be fixed. In fact, I have a friend who had to get TWO perfectly fine teeth pulled because Aspen gave her unnecessary root canals. I am so thankful I didn't allow Aspen Dental to work on my teeth. I listened to my gut and got a second opinion. Just because Aspen Dental comes across as an affordable dentist, DO NOT TRUST THEM! They are money hungry and could care less about the pain and suffering they cause to you. This has been months since this happened and I am still fuming over it. Aspen Dental in ALL locations nation wide need to be SHUT DOWN! read more

I needed some emergency help from a dentist and Aspen was exceptional. Within an hour of calling, I was at my appointment. In another half hour, my problem was fixed. The charges were exceedingly fair. I actually asked if I could pay more! I wouldn't hesitate visiting an Aspen Dental clinic again, even if it weren't an emergency. They really excelled and won me over. read more

I entered the office at 8:40 for a 9:00 appointment to be told my appointment had been given away since I failed to confirm the appointment or complete the paperwork. I had an appointment confirmation email, and confirmation the paperwork was complete. But they still gave away my appointment TWENTY MINUTES before the appointment time! read more

They were really rude and disrespectful. They took their time with everything and when I tried to ask questions they didn't seem to care at all. read more

This Aspen told me I had 12 cavities then I went to another dentist who said I only had 3

The staff here is awesome. They helped work me in even though my appointment was scheduled for a week out. I think I will be going to them as my primary dentist from now on. They seemed to genuinely care about my tooth pain and gave me the help I needed to get the issue solved temporal until I can get the teeth pulled at another office(: I will definitely recommend them to anyone I know. The pricing is fair and they work with you. read more

Much to my dismay, this visit will be my last. I had informed the staff that I wouldn't entertain procedures that involved root canals and crowns. This decision is the direct result of previous ones failed, my teeth cracked and ultimately they were extracted in pieces. At a cost of $1500 per tooth, I couldn't see going through this nor the financial impact. I had expressed this to the staff before. Following, my routine cleaning, I was informed that the procedures dept. had consulted with the doctor and that the doctor felt it best to part ways. The reasoning was that I refused her recommended procedures. Apparently, it is more important to maintain income than it is to properly care for patients. Needless to say, I was relieved to not return. I would not recommend them for your dental work. read more

If I had a way to leave a zero rating I would.The Kingsport office is very unprofessional and very disrespectful as far as their front office staff are concerned I would not recommend anyone going to this office. Their assistance are incompetent And their dentist was not able to perform a simple procedure.my initial consultation was done by one individual in the procedure was done by anotherThe individual that performed my procedure was not present during the initial consultation I had called the office to express my concerns and was informed that it was likely an intern that gave me my initial consultation The individual that performed the proceduredid not have confidence in herself to do the procedure but yet attempted anyway and failed read more

I can't say enough good things about all of the staff, from the receptionist to the Drs, nurses and even financial/scheduling, everyone went above and beyond to make me feel welcome and comfortable. I had a couple of teeth that needed immediate attention but once I was evaluated they discovered that I would need all of my top teeth removed !!! They didn't rush, they took their time and thoroughly explained what was about to happen. Even making my molds was a positive experience, I was terrified the day I had to go in to have the teeth removed. It was quick, very little pain and as usual Lisa was a rock for me !!!! I have a few appointments scheduled for follow up and I am so comfortable with the idea of going to the dentist, I encourage everyone to at least go in for a consultation and see for yourself !!!!! Thanks everyone at Aspen !!! read more

Aspen Dental in Kingsport sets the standard for dentist offices. It had been many years since I had been to a dentist because, like most people, I don't like dentists. The staff at Aspen put me at ease right away. They were very kind and explained everything thoroughly and I knew I was in good hands before the cleaning even began. The dentist and office manager were professional and thorough as were the assistants. I will definitely be going back to Aspen in the future and won't wait so long next time I need to see a dentist. read more

The staff was very friendly. They seemed knowledgeable. I was disappointed that they would not pull my teeth and get me on my way. According to the dentist I had a few good teeth left. Front two on top, and bottom. So she doesn't want to give me a full set of dentures. Disappointed. read more