If not for the affordable prices, Aspen Dental would not be in business. Certainly, their attention to detail and customer care is severely lacking. I've waited a cumulative 2 hours in the "chair" for just two crown-related visits. Additionally, I had to return between visits to adjust an ill-fitting temporary crown that caused daily pain and soreness. Finally, I was only made aware that my crown mold was delayed and they would not be able to fit it when I arrived for the scheduled appointment to do so! I had hoped the oral nightmare known to me Aspen Dental was ending. One more visit... (I hope) read more

I love Dr. K. Grinderslev work. He does a great job and is honest. I have been going there for about two years never experienced a major problem. If there was a problem it was fixed to my satisfaction. I had two crowns and multiple fixings done by him.There is only one thing that I do not like is that is sometimes hard to get an appointment in within a couple days or so. I prefer to see him than going to another dentist to get work done, but two times I had to because I could not get a sooner appointment. I like that I can reschedule my appointment online and can check my balance. read more

Dr. G and Yari made my root canal experience yesterday painless and easy! Dr. G was very patient and gentle and totally put me at ease. I have had 4 crowns done here in the past 3 years and have always been thrilled with the level of care and the results. Dr. Mo has been wonderful to work with as well. I highly recommend this office (the front desk staff is super friendly too). My only complaint is the bathroom, it needs a good deep cleaning. read more

What a wonderful practice. Their Attention to detail was exceptional. They have a very Kind and out going staff. Dr. G is an extraordinary dentist and the little blonde Kase behind the front desk was a delightful help! Thank you Aspen Dental in Lancaster PA for taking wonderful care of my mouth :) read more

I have been visiting this location for almost 10 years and I've had very positive experiences with the staff and the services they have performed. The staff is highly professional and competent and I would recommend this location to my friends and family. With a Delta insurance plan, the costs are very reasonable. I don't think most people look forward to going to the dentist, but if you want to take care of your teeth, going to Aspen Dental should be part of that plan. read more

I have had 7 appointments in the past 2.5 months. My dental work is finally finished. The customer care at this office is dissatisfying at best. -I was told I had a "huge cavity" that needed filled as soon as possible or I would need a root canal. They scheduled me for more than a month later. -I called a few weeks later due to tooth pain, went in. I was told I would need a root canal on that day. Got the root canal. Cost me over $1,000. -I got fitted for the crown 1.5 weeks later. Came back 1.5 weeks after that and was told the crown wasn't quite right and they needed to send impressions back to the lab to get a new permanent crown made. That's fine, that's not their fault, but it was yet another inconvenience. -The weekend after getting my temporary crown in, it fell out. I called when they opened on Monday, the woman told me she would get back to me, but never did. I spent almost 2 weeks putting my crown back on several times a day with temporary cement from CVS. If I didn't have a dental hygienist for a sister-in-law, I wouldn't have known what to do, since Aspen did not get back to me. -Went back again to get permanent crown. The lab had said they needed more impressions. The office was supposed to call me to let me know but they never did. UGH! -FINALLY today, 2 weeks later, I got my permanent crown in and got my surface fillings taken care of. It took 7 appointments at Aspen to take care of a root canal and two surface cavities. Overall, this office seems to be very disorganized and overbooked. I have not received the information I needed and felt kept in the dark about my dental care. Very frustrating. I gave them 2 stars rather than 1 because of Dr. Grinderslev and his dental hygienist, who were the two people who were honest and seemed to know what was going on. They were very kind, caring, and they explained what was happening which made my last three appointments much more bearable. read more

Very fast and friendly. I would recommend them, especially to people with Humana: it's not easy to find a good dentist on that plan. She has a great "bedside" manner. read more

I had Dr Thuy Pham place a crown on my tooth. I began to have pain and had another dentist check on it. The crown was faulty and did not touch my tooth. This allowed the tooth to decay on the inside. I had to have a root canal and have the crown replaced. Since Insurance will not allow for 2 crowns to the same tooth within 6 months (understandably) The insurance company advised me to ask Aspen to refund the money for the crown since it was faulty work. Aspen Dental refused to acknowledge the mistake even thought I had xray proof of where the crown did not touch the tooth. Melissa Serano, their office manager was beyond rude and refused to even listen to my story once I asked that Insurance be refunded. I am now paying thousands out of pocket to have their faulty work fixed! Stay away and find a reputable dentist!! read more

Aspen had a Veterans Day and I went not sure what to expect. They were very courteous and professional. The dental hygienist was friendly and gentle. I will definitely return. I highly recommend them to other veterans and the Lancaster community in general! read more

A few years ago, i broke my front tooth and the one beside it. It was repaired somewhere else, and discolored immediately, and was very sensitive. Last week, the filling broke off while i was eating. I was in a wedding in 4 days! I have no insurance, so i took advantage of the free exam and x-ray aspen offers. Dr. G was my doctor. I was extremely nervous, Dr. G went above and beyond to make me comfortable. I told him about the wedding, and he fixed not only the break, but that horrible brown stain on my tooth! I was also happy with the payment plan, because i dont have insurance. They also accept an affordable discount plan that cuts the price of services significantly. I'm not saying I'm looking forward to going back, but if I must go to the dentist, there is no where else I would rather go. read more

Aspen Dental is in the Dentistry business. It is the first time I have been to a big business of this sort and it is much like a production line. It is probably the sign of the future. So goes things lately.. so-long to the family business or private practice. Now, with that said, I found the staff very competent, friendly and professional. From the first time you sit down and discuss what it is you want, to when you actually reach a conclusion and discuss the terms(costs and payments due) some things may change. In my case the cost of the procedures dropped a few dollars and the due dates changed a little but nothing major. From the extractions through the "healing dentures" has been smooth. The only trouble I have had is the discomfort with the lower partial, causing soreness to the gum. Each time they "adjusted" but to no real long lasting relief. They just said.. "the lowers are more difficult to deal with". It sounds like there will be a period of fine tuning with the regular dentures, but we'll see. So far so good. No real complaints. The main reason I chose to deal with Aspen is money. They were considerably less expensive than dentists I visited. So to sum it all up, I am pleased with process and costs, and while the finished product is still outstanding, I expect all to be "A-OK". read more

Once they get you locked into payments they will never have an appointment for you to go in and have any of the free follow up's or liners put in. Your better off not going with a "dental super market" like this. This is not my first time around the block, and the people really only care about your money. read more