I recently visited this office for a routine cleaning, which itself was fine, but the experience…read morethat followed left a much stronger impression--and not in a good way. After the exam, I was informed that I needed several cavities addressed. That part wasn't surprising. What was surprising was the financial process that followed. The conversation felt less like a healthcare discussion and more like sitting across from a finance manager at a car dealership--focused heavily on cost breakdowns and payment structure rather than care. The most concerning part: I was told I needed to pay a $100 deposit just to schedule the procedure. While I understand deposits in certain contexts, this felt out of place in a healthcare setting. Patients are already committing to treatment and cost--adding a pay-to-book requirement creates an unnecessary barrier and, frankly, erodes trust. Yes, the deposit is applied toward the final bill, but that doesn't change the principle. Patients shouldn't feel like they're paying for access to care. Healthcare--especially dentistry--relies on trust, transparency, and patient-first thinking. This experience leaned too far in the direction of financial policy over patient care. If you're exploring dental providers, I'd encourage you to ask upfront about payment practices and find an office whose approach aligns with your expectations. There are plenty of great providers out there who prioritize patient experience alongside clinical care. Unfortunately, this wasn't one of them.

STOP. READ THIS BEFORE BOOKING AN APPOINTMENT…read more TL;DR: Incompetent billing department turned a common $250 out-of-pocket procedure into a $1,000+ financial headache. They will lie to get you off the phone, then ghost you completely. Zero accountability or care for supporting patients financially through proper claim filing, even when you handle-hold them to what needs to be submitted to insurance. I'm writing this review to warn others about the incompetence I've experienced with this dental office's insurance handling. What should have been a straightforward scaling and root planing procedure in January 2025 has turned into a year-long ordeal that's now costing me an additional $800 out of pocket; money I shouldn't owe if they had done their job correctly or followed up when I did their work for them. The Timeline of Incompetence: January 2025: I had scaling and root planing done. Paid $248 out of pocket at the time of service. The office led me to believe this would be pre-authorized with my insurance. It wasn't. July 2025: My claim was denied by BCBS Dental due to insufficient documentation/justification from the dental office. Then the resubmission was also denied. According to BCBS, the office apparently just copy-pasted some generic justification on the resubmission without providing the actual clinical details required. I was not notified of either denial by the dental office. Here's what makes this inexcusable: This is a common procedure. The office literally wrote a blog post about it (https://www.leanderdental.com/blog/deep-cleaning/) and emailed their entire patient list promoting it in the middle of last year. I've even had this exact procedure done successfully with a previous dentist who had zero issues getting insurance to cover it. Yet somehow, this office couldn't figure out how to document it properly? The worst part? They never told me about any of this or my increased financial responsibility. August 2025: I only discovered the problem when I started receiving monthly statements for $791.86. When I called, Christina in the front office claimed they were "waiting on a decision for the resubmitted claim." So I called BCBS myself and learned the claim had already been denied a month earlier. I had to do their job for them. BCBS gave me detailed guidance on exactly what documentation was needed: pocket depths, bone loss measurements, crestal bone level greater than 2 mm apical to the CEJ, radiographic evidence, etc. I called the office back within an hour with these specific instructions. Christina assured me they would coordinate with my hygienist and resubmit with the proper clinical details. I was advised to ignore the statements for the time, as the claim would be re-submitted with greater supporting narrative / details. That never happened. The Final Insult: January 2026: Over ONE YEAR after my procedure, Zarika from the office finally called about my outstanding $700+ balance. She informed me they had resubmitted "as a courtesy" the one time and would not be submitting again. This directly contradicted Christina's promise. I explained the entire situation and referenced my previous conversation. Zarika said Christina would call me back within an hour. I never heard from them. I followed up with an email to the office, but never heard back by email either. The office will make promises to defuse an uncomfortable phone call, but won't do the work to actually follow up on the patient's requests/needs. They don't seem to care that a $250 out-of-pocket procedure becomes over $1000 out-of-pocket, despite the patient explaining to the billing department EXACTLY how to avoid that, per insurance. What This Means: Either this dentist performed dental work that wasn't medically necessary (unlikely), or - more probably - the front office/billing department is either too lazy or too inexperienced to file insurance claims correctly. This office failed at every single step: * No pre-authorization despite implying there would be for an expensive procedure * No proactive communication when the claim was denied (twice) * No proper follow-up / claim resubmission even when I communicated to them the exact documentation requirements * Conflicting information between staff members * Broken promises about callbacks * Zero accountability I'm now stuck with an $800 bill because they couldn't be bothered to document a routine procedure properly, communicate honestly about my claim status, or follow through on their promises. Thankfully, I proactively cancelled my other appointments with the office for ongoing dental procedures, pending a successful resolution to this issue, which didn't happen. So I saved myself additional headaches and high out-of-pocket costs. Find a dental office that actually knows how to handle insurance claims professionally and treats their patients with basic respect. If you've made it this far: Please give a Thanks reaction if you've had a similar experience.

dirty discusting place. NO post op care..they charged my ins for bridge kept the money and my…read morebridge! Infection but they hv No follow up care..no post op.molar removed had to ask many xs for pain meds...

Great experience. Clean environment, friendly and professional staff, that actually listened to my…read moreconcerns. I didnt wait long for my appointment, and got everything done I had hoped for during the appointment without needing to schedule a follow-up. Their dental hygienist is really good at what she does too, thorough and gentle. I usually dread that part because Ive had some heavy handed hygienists work on me in the past, but this was far from unpleasant. Glad to have found a good practice for my needs, and they also settled my nerves after a previous bad experience at a different practice.

Such a warm and welcoming dental office. My whole family has always been treated with kindness,…read morepatience, and genuine care. Special shoutout to Dr. Hanson, Ms. Colleen, and Ms. Nancy for taking extra care with me and my fiancé and for making my young sons feel comfortable and heard during their visits. I especially appreciate that they are never pushy and always take such a gentle, understanding approach with them. We are very grateful for this office and highly recommend them!

The billing manager is the most disrespectful person I have ever encountered at a dental office and…read moreI have been to many due to dental issues. I had gotten work done last August at another Renken. I made an apt here since I now moved to Leander and was still in pain. I had gone to another dental office (not Renken) in April or May and was advised that I would need the crown replaced if the pain didn't subside and since it was done within the year timeframe to go back to the office I had gotten it done. I thought all Renkens were contracted together and was not told EACH IS SEPARATE until after the appointment. That isn't even the main reason I am upset. I am upset because the billing manager tried to insinuate it was odd I waited so long. First of all I wasn't asking for a refund so not sure what I would have to gain. I only wanted the work redone. Maybe some people like having dental work done again for fun but that isn't my idea of a good time. She needs to learn proper etiquette such as how to properly speak with customers and understand dental billing with insurance. Work is normally guaranteed for at least a year. The other staff was nice but I would caution going here since she unfortunately needs further training and coaching. I will be contacting the general manager here as well as leadership at Renken for her to get proper training. Lucky for me my job is to find people online that may not be listed so shouldn't be hard to get in touch with Dr. Renken himself even though he is in another state. It appears this is a known issue as well if you look at other reviews. Luckily I do not bunch all Renkens together and feel bad for the dentist and non billing staff because they were nice. True they should have stated they were all separate PRIOR TO THE APT as I would have never gone to this location. So I will be addressing that as well as it is very confusing.

Staff is very friendly. I have a lot of work done on my teeth from many providers and they have…read moredone a good job. Any issues they make sure to rectify. The office is clean and has a friendly vibe. Been here dozens of times with 0 issues. My wife also comes here without any issues.

Typically, when I walk into a dentist office anxiety provokes me to the extreme. However, from the…read morebeginning, that was something different here with Cedar Park Dental An Braces. From the front staff Christy an Kaycee made things smooth sailing while always communicating and keeping me up-to-date on my appointment and committing to call me as a reminder and just all around being friendly and kind from the moment, you walk in the door. Unlike some places where the front staff is pissy and rude and just makes you feel like you're in an awkward place and being judged. The communication with the doctors is on point and they always get back to you immediately if there's a question or concern. Once you are called back into the back rooms and start your procedure I will admit that Dr. Ho and Dr. Brian are the best and most accommodating doctors that I've ever been to in the Dental world. Not only are they relatable and communicative, but they're kind and caring with concern not just about the dollar but about your smile. When it comes down to it, I have never once felt out of place or in judgment or seen for less than because my smile was not the best and brightest. Over the years that has NEVER changed as these amazing doctors have taken the time and consideration to do what's in my best interest for my teeth for today and in the future. I love the opportunity to just engage with them and has a human interaction other than a superior over myself. Never have they made me feel less than as a person just because I'm not as educated as they are. Again, however, none of this could be done without their assistants and Amber has been top-notch all the way. She takes the time to get to know me and cares about me every time she sees me in the office. She takes the time out of her day to come and say hi and just check in where I'm at in life. When she's working on my teeth she has great sensitivity and responsiveness to pain and discomfort, noting things for the doctors. I met Billy today who did my cleaning and he was also incredibly kind and communicative. He explained to me the whole process as he cleaned my teeth, and I learned things that I didn't know about how they do things and what they use an why. All around I don't think you're gonna find a better dentist office than Cedar Park Dental An Braces. Over my time being here I have had some mishaps were life happened and appointments were missed, and their kindness and concern went the extra mile as they always checked in with me to make sure that things were OK after the fact, even though I took time out of the doctors office and away from another patient because I missed my appointment. Never once did they chastise me or make me feel bad. I remember last year when they stepped up for my family and went the extra mile in a very special way, and because of that they will always be near and dear to my heart. I can assure you that if you give them the opportunity they will win you over and you will be writing your own review about how great they are but don't take my word for it. Give them a call and try them out for yourselves because you won't regret it I know I haven't. Thank you everyone at Cedar Park Dental A Braces for all that you do and all that you are to me, my smile and in my life.

First of all, anyone who first walks into the lobby will meet Amber. She is wonderful what with all…read morethe multi-tasking she does. I have been coming here for about 20 years to have my teeth cleaned, braces, whitening fluid, and anything else dental I have needed. Staff is always very caring, Dr. Gerhard (sp?) is wonderful.

I'm very thankful for this dental office! Dr. Gerhardt has exceeded my expectations! The whole…read morestaff is amazing especially Stacey, Lisa and Monica! I never have any issues and the communication is excellent! I completed my ortho treatment and the process has been amazing every step of the way. Also I recently went in for my annual dental cleaning and Dr. Gail did a fantastic job! There was constant communication throughout my entire treatment. I would highly recommend this place.

Great people to work with. Several seniors from our building approve their handiwork including my…read morespouse. I Had a visiting 80yr. old relative from midwest (4/26) that had an emergency denture brake and we left a message the night before to ask for help. They responded early the next day, and got my relative in that afternoon. They felt it would be fixed the next day, AND IT WAS! My goodness, what a relief my relative felt and the joy returned to her good nature afterwards! Way to go Buttercup, you all deserved a gold star! Robert H. / Jean N.

I have been going to this office for many years now. Darrell Parks who is the Dentist I use has…read morealways treated me fairly and spent whatever time was needed to make sure the work on my teeth was done correctly. He follows up each time to check status. His staff also does a great job which I appreciate.