Jenny is awesome! She did a great job doing a deep clean that my teeth and gums desperately needed. She is a very competent and kind dental hygienist and person. She explained my treatment plan and follow up care very completely and concisely. She is the type of person you feel comfortable with and want to follow up with. The front of the house team was also courteous and very efficient as well. Also a big shout out to Marie who was also very kind and helpful. All around a great experience. If you are avoiding getting the care you need for your teeth and gums, just go there and see what they can do for you. Don't be afraid, neglect in the long run always costs a lot more. read more

Dr. Dennis Pezzolesi, his assistant Marie, and dental tech Riyadh worked over this summer to bring my smile back. For many years my naturally yellow teeth had chipped and ground down to the point where I kept my mouth closed to avoid embarrassment. After a brief two week whitening process, Dr. Pezzolesi meticulously designed 4 upper and 4 lower crowns to fit perfectly and match cosmetically with the rest of my teeth. There was never any discomfort. I strongly recommend he and his Aspen Dental team. read more

Really don't know where to start! I recently purchased an inexpensive dental insurance plan which the dentist I have been seeing for a number of years didn't take. So I checked the plan's website and found that the Aspen Dental location in Natick accepted the plan. I stopped in and filled out the new patient forms and made an appointment. When I arrived at the appointment the first thing that was done was to take a full set of X-rays. Then I was put in a room where the hygienist came in. Even before she started she wanted to know if I wanted a separate oral cancer screening! I was surprised by that as I thought that is normally part of what they do during an exam. They charge quite a bit extra for it and my insurance won't cover it. She then proceeded to examine my teeth checking for pockets and reading off the millimeter numbers to the assistant. After that she showed my a chart on a monitor with the millimeter numbers for each tooth and the ones that were 5 showed up in red. She then told me that it means I have gum disease with bacteria and that I will need scaling treatments in all 4 quadrants along with special antibacterial beads! I take very good care of my teeth and gums and have some minor gum issues but never needed anything like that. My last exam by my previous dentist 6 months ago showed no issues. I told her I wanted just a regular cleaning that my insurance will cover but she said no they can't do that as it will spread the bacteria. I asked her how much the treatments would cost and she said when I meet with the business manager she will go over it. I am thinking what the hell is going on here. Then the dentist came in and reviewed the X-rays and said my teeth looked basically okay. Well that was a relief. I then asked for a script for a desensitizing toothpaste that I have used before. I was told that I have to buy the toothpaste they sell there which of course my insurance won't cover. Seeing a pattern here! I then met with the business manager who gave me a quote of the scaling of almost $1,200! She printed me out a document from my insurance plan which showed how the scaling is not covered. I said I believe part of it is so she then called the insurance company and spoke to a person about this. I couldn't hear the other end of the conversation but she said they confirmed that none of this was covered. So I told her I would think about it and left. When I got home I called the insurance company and spoke to a customer service supervisor. He did research and told me that their contract with Aspen as a National PPO provider requires that I get a discount on the treatment and he gave me the actual amount per quadrant I should be charged. So I contacted a friend who has been a hygienist for over 30 years and told me to she never had recommended a scaling never mind the antibiotic beads for a few 5 millimeter pockets. She then gave me her negative opinion of dental clinics in shopping centers. I then did research on Yelp which I should have done before and found a number of negative reviews of a similar nature for Natick. I then decided to check for reviews for other Boston area Aspen Dental locations and also found some of a similar nature. One of those reviews had a link to a the PBS show Frontline. I clicked on the link and the article was about a 2012 Frontline program on the issues the Aspen Dental across the country have had doing what was to be determined unecessary work. Then I did more web research and found a follow up 2015 article in which the New York Attorney General had a settlement with Aspen for a number of complaints. The article also mentioned Pennsylvania and Massachusetts. The Massachusetts part stated that Aspen Corporate had to pay almost $1 million. I then called the Natick office business manager and told her what the insurance company told me about the partial coverage. She said again that is not what they told her. So I expressed my displeasure to her and told her what I found and she said this was Natick and it was different. She basically then said she wanted to end the conversation. I said in parting that I will be posting a review and following up using other channels. I probably will contact the Attorney General's office so they will have another report on file. One last thing, I went back to my previous dentist office the other day and deliberately saw another hygienist. Waited till the end of the cleaning and exam to ask her how everything looked and she said fine as there a few 5 millimeter pockets but that no scaling or other treatments were necessary. I asked her about the antibiotic beads and she said those are only used in extreme cases of infection and periodontal disease which she said emphatically I do not have and would be more than willing to put that in writing. If you are considering Aspen please do the research and draw your own conclusions as there were a number of positive reviews. Just always ask a lot of questions. read more

I had some serious dental issues and was distraught over trying to find an honest dental office. I saw the tv commercials and thought I would try Aspen Dental in Natick. I feel being incredibly friendly is a company edict because the entire staff has bent over backwards to be amiable and helpful. From Dr. Pezzolesi, to Marie the Dental Assistant, to Jenny the Hygienist, to Riyadh (sorry about the spelling) the gentleman that manufactured my plates to Danielle and James that work in the front office. Not once in my numerous visits (I had to have several teeth pulled and partial plates made) have I ever felt pressured to spend money that wasn't necessary. Danielle, the office manager, went out of her way to help me finance my dental work interest free. I cannot recommend Aspen Dental in Natick highly enough. Truly, the staff has been professional, personable, and incredibly accommodating. I feel fortunate to have found this place and will continue to use them for all my dental needs moving forward. read more

Drove 35 miles to this place, my crown had falling off over the weekend, they tried to sell me all kinds of plans to fix everything else but the crown, when I said the money was short for all the work the dentist said that could not fix my crown because it would not hold it, I left there and in a parking lot I put it back in and it still there, bring your checkbook! read more

Jenny the hygienist is AWESOME! She explains everything in detail step by step and does her job well. My kids love her too! I haven't had a bad experience with anyone here. Everything is done in a professional and polite manner. So happy I chose to have care for myself and my children here! read more

Worst dentists in Massachusetts, went there for dentures, they charged me 7k for upper and lower dentures. The upper ones fit great. The bottom dentures were not right. I went back 7 times to have them adjusted. They still bothered me, and I was in constant pain. They kept saying you will get used to them. After 4 months I gave up, they could not fix them and told me there was nothing they could do. I can't wear them and I am starting a law suit against them. I would never go to them again. They cannot solve a serious problem and I can't eat b4cause of them. read more

The office manager is very money hungry - the patient is not her priority. My treatment plan came to over 1000 dollars, with insurance. When I asked her why that was so, it was because of a "special" antibiotic they use that isn't covered by insurance and that it's mandatory. She then brought the hygienist in to explain it to me, and the hygienist said that the office manager put too much antibiotic in and I only needed it in certain spots. This lowered the cost to $200. The hygienist even stated I didn't need it at all if I didn't want it, as it was precautionary procedure. Why is my treatment being put in by someone with no dental or hygiene degree? This seems highly unethical and unsafe. Please do not go here - patient care decisions should not be dictated by money, they should be based on what is best for the patient. read more

Jenny was great with my kids and me today when I had to bring them to sit with me for my cleaning. She kept them entertained throughout my cleaning and even gave all 3 of us goody bags at the end. All of the staff were pleasant and I felt like Jenny did a great job. I've been going to her for a couple of years now so it was time I gave her a review- I'll be back to her for sure! read more

I have heard good and bad about Aspen Dental .So keeping an open mind I called for an appointment .I had a filling drop out and in most cases you go to the dentist and he fills it.You ever take your car to the dealer ,you want an oil change and they want to do a 139 point free check up on your car ,point out everything wrong with your car ,to scare the heck out of you.Thats Aspen Dental .When I called them I got a woman that told me that they would do xrays a complete evaluation at no charge . Sounds reasonal right?well no ,I just wanted my filling replaced .So when I told the woman that called me later ,that thats what I wanted .She said then they would have to charge me for that FREE evaluation .You see when something is free ,well sometimes you pay a price .In this instance I would have to go back for another appointment after they pressured me to do this and that.You see theyre not into just doing fillings ,god knows what they might find ,maybe a pocket in my gums?.I cancelled ,I've been there before . What a turn off.Remember nothing is free and having to go back for another appointment ,ah ,not doing that .Fill the tooth and stop with the bullsh-t . read more

I went into Aspen Dental as someone who is not good with Dentists, but needed to have work done before a major medical procedure. I might have still had the work done there had the office manager, who seemed to have never heard of my dental insurance, returned my calls as he had said he was going to once he checked into it with 'his people'. Not in a timely manner, but AT ALL. Not only did he not bother to return my calls, but he also did not forward my x-rays, after REPEATED phone calls, emails, and attempted faxes, to the dentist that will now end up doing the work. I sat in my new dentists office for a couple of hours, waiting for the x-rays to show up, as each time it they spoke to him, he stated it would take 'just a few minutes'. The lack of both professional and personal courtesy will keep me from ever going back to Aspen again. read more

I have nothing but praise for this dental practice. I was visiting from out of town on business and broke my tooth on day 1 of the business trip, just as there was the beginning of a blizzard. They managed to get me an appointment at 8am the following morning and the doctor was able to do a root canal and temporary crown and I was out of there by 9:30am. The whole process was so relaxed and the doctor was amazing at making me feel comfortable. The only pain I felt the entire time was the injection but even that was like a little blood test stab. That's it. The root canal itself was the quickest I've ever had. In fact, I would confidently say it was the best root canal I've ever had. When he said it was done I thought he was kidding. I didn't feel a thing. They are amazing and I cannot do more than recommend them with all my heart. read more

The staff at the Natick Aspen Dental are the best. Their professionalism and kindness are impeccable. I had an extensive procedure. They were the best. I never liked going to the dentist, but the staff at the Natick office changed that for me. Keilar, the lead dental assistant, Danielle the office manager and the staff made my experience very calming and successful. I recommend them whole heartedly. read more

I would give 0 if there is one. Front desk people are awful with poor service. I was waiting for the dentist inside and asking to use bathroom, they turned their back to me and pretend they did not hear it. Also, they don't care what is the best service for you. They just went through all the equipment they have and send you a tremendous amount of bills. Not responsible!! read more

Be Wary and Get a Second Opinion I've been a patient here for a few years. I had no issues in the past. This year, I went for a routine exam. They used a tool that measures the gap between my gums and teeth (they call it a sulcus depth test). They have signs all over the room that says 1-3mm is considered normal and 4-6mm is considered "warning stage." The hygienist did the test and read off the numbers. Most of my teeth according to her test were 4-6s with a 7. She then went over my x-rays and said the gaps were very wide and deep. She said there was significant bone loss and I needed a deep cleaning, followed by cleanings every 3 months. The dentist then came over and said the same thing about my xrays - that I needed a deep cleaning and normal cleanings every 3 months. The receptionist gave me an estimate that had my insurance covering $600, PLUS I had to pay over $800 out of pocket for a deep cleaning and antibiotics. I refused to do the work and asked if I could do a normal cleaning instead. They told me no - they can only do a deep cleaning. So I asked for a copy of the x-rays and went to a different dental office. The dentist at the other office did the same exact sulcus depth test. All my teeth came out to 2s and 3s (normal). There was one 4. She then reviewed the x-rays I got from Aspen and said the gaps in my gums are normal. I asked politely if another dentist can review the x-rays because I wanted confirmation. Another dentist came after I waited for 15 minutes and said basically - I had no bone loss and did not need a deep cleaning. I ended up getting a normal cleaning and was told to come back in 6 months. How does results from an exam be drastically different when done within the same week? Did my gums magically heal? You be the judge. I'd give a 1 star rating but because of the honest work in the past, I gave it one more star. read more

I have been a patient at Aspen dental for about a year. I do not feel that the staff treats the clients with kindness, rather with judgement. This afternoon I had a tooth break and called in a panic and they said they could not see me until tomorrow evening. Unacceptable. I asked if I could go in today and she told me the dentist was leaving at 1:30 p.m. I will never go back to Aspen Dental. read more

My wife's tooth extraction procedure got cancelled because of the risks it may pose to a pregnancy. On the way in to the office we were charged our co-pays for the procedure on the way out we were told that we would get our co-pays refunded in few days since procedure was not preformed. After almost three months we still did not get our money back. I can't say anything bad or good about quality of the dentistry that this office provides, but I can say that their accounting department extremely unprofessional. read more

Great staff! Very thorough and good job cleaning my teeth. Informative and focused on individual needs and recommendations.

I have been a patient for a few years. My experience was fine until the most recent visit. During my last visit, they pushed me to do "deep clean" and refused to perform regular clean despite I made the appointment for regular clean. What a waste of time. I wish I saw other reviews before I made the appointment. read more

I had a tooth break in the evening. Called the hotline and got an appointment schedule for the next day to get it fixed. They fixed my tooth, got me in for a cleaning, and did my x-rays- I was in and out in less than 90 minutes. Easy, friendly, clean and efficient. I already have my next appointment scheduled. So long as I live in the area, they will continue to have me as a patient. read more

I used to have a crippling fear of the dentist, but I started getting pain in one of my teeth so I had to book an appointment. A co-worker recommended Dr. Sorial and she was wonderful. I've had dentists before who were very intimidating and sometimes rude but she is great. She understood that I was very nervous for my first appointment and made sure to explain everything and make me feel comfortable. I had to get a couple of fillings but they were all done with ease and no pain at all. This office sometimes has Saturday openings which fits my work schedule. The staff here are all very pleasant as well, needless to say I am not afraid of the dentist anymore. read more

A few weeks ago I went in for a cleaning with Jenni. She was awesome! She did a great job, didn't hurt me (like others have done) and my teeth looked the best ever! I highly recommend going to see her. read more

I've been going here for years! The office is clean, neat and the staff are friendly. I particularly like the hygentist Anna. The office is moving soon. They are accomodating to problems you may have and fit you into the schedule. I like that your records transfer between offices. read more

Was hoping Aspen Dental was the answer to my dental search for complete care of my teeth. Not at all! Dr Arun (sp) was judgemental and cold. Not comforting or personally concerned at all. I definitly felt like a dollar sign to the whole operations. Took time off work to go to my first appointment (I requested a cleaning and checkup) No cleaning was even considered on their part until they could tell me "what kind" of cleaning I needed ~ why couldn't I just have a regular cleaning to start and get familiar with each other. They took xrays immediately upon my arrival and then the doctor came in introduced himself and proceded to tell me all the work I needed done before he even peeked into my mouth! No cleaning or check up as I requested when I made the appointment! They have a protocol that regardless of what you request they preform and then lead you to the cash out area where I was told if I can't pay for everything up front I could apply for a dental loan! This felt more like a I was buying a car then trying to care for my teeth. Never, ever again and I will be talking about my experience to people I care about so they too will not be fooled or treated with such disregard. My appointment was at Natick Aspen Dental but the staff told me the "doctor" (sales man) I saw was filling in from the North Attleboro office. read more

Beware of Aspen DentaI...they are pulling scams by telling patients they need to start "deep cleanings" which are not only very expensive but need to be done 4 times per year unlike regular cleanings at 6 month intervals. I had the SAME EXACT experience at the Natick Aspen Dental office in Natick as Justice L. from Wellesley Hills experienced. The only difference was that I had my experience in August of 2015, 3 months prior to Justice L. I had also been a satisfied customer of the Natick office since they opened and had also been a patient in their Framingham office. I followed them when they closed that location and opened in the 9/27 Plaza. We were leaving for Europe for a 3 week trip the following week and I was looking forward to having my 6 month cleaning. By the time I left the Natick office that day I was angry and distrustful of everything I experienced, which is too lengthly to go into details on this site. I was especially upset at being told that they would not give me my regular cleaning that day. Their reason was that since they had discovered that I had diseased gums and now need to switch to "deep cleanings" they cannot ethically do a regular cleaning! Because we were away for a few weeks and had a lot going on when we arrived home, I did not find a dentist until recently. I decided it would be best not to tell this dentist what Aspen told me and just go in as a new patient and see what she had to say. They also did the same procedure to measure my gums and then cleaned my teeth. I was told what "nice, healthy gums I had!". However, there were a couple things that I was unsure of at this office, and one regarded a crown needing to be replaced (after my Aspen Dental scam I am on high alert!) although I was very happy with the cleaning. Today I went to another dentist for a second opinion on my crown and I did share my Aspen experience. She said my gums look excellent and I am definitely not in need of any deep cleaning! I will be continuing with this dentist as I felt very good about my consultation with her. I know we have to trust someone since we are not dentists ourselves. But after my Aspen Dental experience, you do become very wary. I have now been told by two dentists that I have good, healthy gums. It just makes you wonder how many people have fallen for this scam that Aspen Dental is pulling and paying out hundreds and thousands of dollars for work that does not need to be done. I will never again go to any 'chain dentists". From the research I have now done, you can be at a higher risk for these types of incidents. But I would keep your radar up and have a second opinion on any major dental work suggested by a dentist. It may cost you a few extra dollars for that second opinion, but end up saving you much more. Also, if a second opinion is in line with your first consultation, then you are given the peace of mind that you are actually spending money because YOU need the work done and not because THEY need the work! read more

Very easy process. Made the appointment, every thing was explained. The treatment plan, cost and length of time needed. I would recommend aspen to my friends. read more

Best dental experience i have had. From the moment i walked in until i left. I HIGHLY RECOMMEND :)) Thank you

I had my first visit with Aspen Dental and with my anxiety was of course nervous, but everyone in the office put me at ease! I met wit hmany people - Keila the dental assistant, Danielle the office manager, Dr. Pezzolesi, and Jennilee the hygientist. Each and every person talked me through exactly what was going on from the procedure to the treatment plan and pricing. Very quick, courteous, and clean practice. I highly recommend! read more

I needed dentures at least upper dentures. I went to my regular dentist and was told that I would have to see two or three different dentist in order to get my dentures. That to me was unacceptable. So I went to Aspen dental in Natick and had a consultation with Danielle. Had an appointment made for the next Friday where impressions were made of my teeth and x-rays were done. The following Friday my teeth were extracted and a temporary set of dentures were in my mouth within an hour. Sure they were uncomfortable for a little while but the discomfort was gone within a week and I was chewing just fine and I looked great. I had follow up visits to Aspen for relines at least four and on none of those visits did I ever have to wait more than five minutes before I was seen and seated in office chair. The staff at this Aspen dental are the best. Keila,Marie ,Jennifer,Joshlin Leya, Riad and of course Danielle always made me feel comfortable and welcome. I actually told people that it was nice to finally go to the dentist and actually feel better about myself when I left. Thanks guys. I'll be back. read more

I had a filling fall out, went through the complete initial evaluation procedure, was told I needed a root canal and crown- $3000 -WAY above the national average, also was told I needed their "deep cleaning" procedure-another $3000 and they were going to do the procedure in 1 visit, I did some online research and found out the deep clean is generally done in 2 or 4 visits (either my 3k cleaning wasn't going to be so deep or they were going to put me through abnormal discomfort for corporate profit) and national average is $250 per quadrant or $1000 total, was also told that unless I agreed to the $3000 cleaning they would not do a routine cleaning at any point. Although I have no doubt that I could have benefited from the procedure when they measured my "pockets" they were moderate and borderline. I declined their services and found out they billed my insurance $250 which was supposed to include the cleaning that they refused to do. After my research I contacted their corporate office and my calls were never returned, they couldn't care less. Please be advised this is not a medical practice-this is a business and they will take you for every nickel they can get-Natick location. I Had the crown done-no root canal-at a real dental practice $1000, and guess what they cleaned my teeth. read more