They dont take medicaid. Just go to DentalDreams, they also do not pull teeth the same day. So dont bother asking.

Very pushy...before they even cleaned my teeth they were shoving impression stuff in my mouth to give me dentures. I didn't even have time to think about other options. I left with no dental care and felt it was a very bad experience read more

Monica, hygienist at the Aspen Dental in Rockford illinois, is amazing. She provided excellent care, describing each procedure and why she was doing each. read more

They Do Not Guarantee My bottom dentures Nightmare Hurt Rubbed my gum Raw Call got the appointment Sat 45mins I listen to what there were doing this week they close early LEFT ME IN PAIIN RUINED a GRADUATION Rockford IL office stay away read more

I switched dentists some time ago and have had to spend extra money correcting the poor dental work I received, 2 fillings had to be redone and I will likely have to get a crown redone because it was not properly fitted and the bottom part of my tooth is exposed. I understand things can go wrong, but I went back after all my work had been done with some concerns and after taking x-rays I was told everything was fine. A month or so later when I went elsewhere for another opinion the dentist showed me clearly on my x-rays what the problem was. I strongly recommend getting your dental work elsewhere. read more

I called the emergency 24 hour line to have a bridge cemented back said no problem. They made me an appointment for 830. They said they had a site to take care of it. I get there and then they said they can't do it. I have to have all this other stuff done first I x-rays and all I needed was a little bit of cement bridge and they refuse to do it and it was an emergency to have it done never go here read more

These people suck. They only care about money. They refused to treat my daughter because she needed a tooth pulled and they wanted to clean her teeth instead. They told her that her gums look healthy but still saw a Little plac on her fr teeth and they were concerned. Concerned about the plac but not her pain?? They took a full set of X-rays and gave her antibiotics but INSISTED she had to get a cleaning 1st or they would not pull her tooth. The girl at the front desk is unprofessional and needs a class on Customer Service. Everyone is struggling in this economy and they didn't even try to offer a solution. They are out for the money, they could care LESS about the patients. read more

After his initial visit and assessment they told 35 yr old mentally challenged son they were going to put him under to pull all 24 teeth in his head as they do need to go. I drove him so I could drive him home after sedation and I'm glad I did! After hearing yelling from the room he was in and seeing the staff giggling I went back and found the doctor shooting him up with novocaine. Her intent was to shoot him up with enough to pull all 24 teeth rather than put him under because "There wasn't an oral surgeon there that day and it would save him some money". I have spoken to members of the dental community including my dentist about what happened that day, some of the terms referring to what they intended to do were: inhumane, torturous, unethical and crazy. The fact the office staff found it funny he was having difficulty and discomfort taking THAT many novocaine shots made it all that much worse. I grade this place just a few steps less that veterenary quality. Never again! read more

The too long; didn't read version is if you want quality, affordable dental care, look elsewhere. I was given an amount to pay (and not a small sum either) and I paid it all up front. I arrived for my appointment and was told I needed to pay more on top of that amount. I asked why and was given a vague "deductible" answer and an eye roll. When I admittedly had a Karen moment about their lack of explanation or transparency in pricing, I was told to leave without getting the services I paid for. I did and have received only a partial refund of what I paid upfront. The amount refunded doesn't even match my EOBs from my insurance company so Aspen is just holding on to my money for funsies I guess. Furthermore, the dentist was horrible. I explained my dental anxiety on the phone before my appointment, to the dental tech doing my x-rays, and to the dentist who met that with an eye roll and a "what you so hate the dentist for?" and then being judged for avoiding dental care. read more

(UPDATE)!!! Even tho they replied to my review, they haven't followed up. I've got a phone call. called them back and they hanged up on me. They don't really care about customer service. They only want to rip you off and take as much money as they can. Unethical business. Be aware!!!! Don't even waste your time there!! They will rip you off!! I recently moved to rockford IL and decided to go to this place for my oral needs. When we talk about my needs they check my insurance and gave me a contract that states that I would pay around $1233.13 and the insurance would take care of the rest. I went 2 times on which I paid every time for the service I received: 1st visit $588.36 2nd Visit $410.28 a total of $998.64 leaving a remaining of $234.49 Guess what? On my third appointment they told me I owed around $410.00 dollars and had the nerve to say that I didn't pay on my second visit. (I have receipts) Now they're trying to charge me 389.00 because supposedly that's what I owe. If anything like this has happened to you, Please file a complaint to the dental board and BBB read more

I love my orthodontist he is very sweet and gentle also his hygienist Diane.just pleasant people and the receptionist

Great dentists and hygienist but the back room stinks. 18 months after I completed their Invisalign program I got a letter from a collection agency threatening to turn me into all credit agencies for a $395 outstanding bill. I never received a bill from them for that amount. After many calls to Aspen Dental I discovered they turned portions of my Invisalign program into my insurance knowing it wasn't covered. I borrowed $4,000 through Aspen Dental program to pay for all the Ortho treatment. When my insurance declined to pay for the treatment I had already paid for, Aspen added it to my bill again. Stay away from this practice, the cost to resolve their errors is very high. read more

In the beginning I thought they were great but in November 22 they took my immediate dentures to make the permanent on but they never returned my immediate dentures instead I can swear on my everything the are someone else's teeth they didn't look or feel like the ones I had won't fo months they just said it fits your jawline I told him I could eat prime rib before he told me I'm not supposed to eat that never really looked to see they weren't mine just kept telling me we are done you are getting new ones soon any way . problem id they are made from someone else's I'm now getting work from real dentist and 3 of them confirmed they are not right that's why my smile is so f d up and I cannot eat now I have to give these back in June probably so they can use in others moth I'm freaked out stressed out depression all because I wen to Aspen dental in Rockford il read more

I made an appointment and tried several searches for a phone number for them. Nothing! I went anyways cuz now I couldn't cancel appt I made online. 8 miles of stop and go traffic. I get there to fine they don't take my insurance. Thanks for nothing. read more

Honestly I'm pretty surprised by the low ratings on here. I get it, dental procedures are unfortunately expensive everywhere, and I don't think it's fair to place blame on the company for that specifically. I was able to get an appointment next day, despite all the additional challenges related to covid-19. I waited no more than 5 minutes past my arrival time, was quickly taken for X-rays, and given a thorough exam. At no time was I upsold on anything, and I felt like the team genuinely just wanted to make sure my concerns were addressed. They even were able to fit me in for a cleaning same day. The staff was friendly, nonjudgmental, and incredibly caring. Definitely will be coming back. read more

Well if I had wanted to go into debt for an amount of over 3 months pay I guess this the place. Since I refused to take on debt I could not afford they refused to do any dental work for me at all. Told me I could make payments. Not sure how happy they would have been when I couldn't make the payments but I guess we will never know. Now looking for another dentist who will actually do what I can afford to pay for. Guess being fiscally responsible was not what they wanted to hear. Anyone reading this review, THEY TAKE PAYMENTS WHETHER YOU CAN AFFORD THEM OR NOT! read more

When I tell you I went to aspen dental in 2015 it was not a pleasant experience, I found my self in an emergency situation after eating pistachios, made my tooth loose that needed an extraction. Aspen takes walk in and the other dentist the appointment was 2 weeks later. Let me say this aspen dental has completely revamped all their employees, as well as their dentist, these women and men Bri, Maddie, Jessi and Dr. Mantinaos really know their jobs. They have a great understanding and very knowledgeable about their careers. DR. M is so gentle I didn't feel the needles or when the tooth was out. I can honestly say I will stick with aspen dental this time. I hate a pistachio got me in the dentist but I can say I found a permanent dentist now. Great job Aspen dental for hiring people that are really concerned and bring a calming effect to the whole dental experience. read more

Everyone at Aspen was amazing ! They were very detailed in explaining treatments and made me feel comfortable. Thanks Aspen team ! Also didn't know where to leave my guess for the rocks on my original survey hope you guys get it on here. My guess is 60. Heather Mosher read more

So our insurance is very good, yet they manage to stretch the bill past the limits so we pay another $370 for cleaning, how does that work? I called our insurance to be sure that we have coverage and it is 100% but these guys want more PLUS my husband is going for another cleaning In Three months - Check your benefits - they play games with the coding, I feel that they are just working people over for the benefits plus the cash paid in- They would not just do a filling unless I got tough about it - everything is a routine to them that ends up costing several hundred dollars... I want people to know they are getting railroaded by fast talk - read more

I gave it 2 stars only because the staff was great and Dr. Vanja Cosic was wonderful in explaining what was needed to be done, in order for me to finally be pain free, and show me what needed to be done, to get me to that point. My broken teeth, constant infections, swelling so bad that I couldn't eat, and all it came down to today, after my appointment, was that I couldn't afford how much money they wanted up front, before they would do anything to help me. I had insurance, and my son was going to co-sign, so I could get the help I needed, and they still wouldn't accept that. I am so confused, because they don't seem to care at all. Why can't Aspen just help, like they promise on their sight, instead of having us come in for x-rays, consultations, and then watch you walk out the door, confused and hurt, wondering why they wouldn't help you. It's horrible to think that their only concern was to get me in there to do x-rays and everything else on my first visit, just to charge my insurance company, and turn me away, because I couldn't afford to pay for what I needed to be done. Shame on You!! read more

During this CoVid-19 outbreak crap. I've had a very angry molar. My question is how is a dentist NON ESSENTIAL!? As soon as the state opens up again, I will make 100% sure my new dentist has all of my X-rays, or whatever it takes to be certain that I get the job done!! I was not happy with my first visit, and I am certainly not happy with Aspen Dental now!! Someone should be open in Rockford Illinois, but no you have to drive to Woodstock Illinois for any kind of emergency!! That's crap, when there are 4 local offices available!! To that in itself is just WRONG!!! Please open soon so I can get all of the x-rays I paid for. You unessential idiots!!! It's asking me to select a star rating. +0 read more

Horrible from start to finish. They just don't care about people at all, just money. This place is just an assembly line designed to get as much money out of you as possible with no concern whatsoever for the patient at all. Don't bother telling them what you want or need, they don't care at all. So bad that I'm not sure what they did to me is even legal. Can a dentist perform tests on a patient that specifically refused those tests? X-ray against a patient's wishes? Over an hour of unneccessary, useless diagnostics that a patient doesn't want? All the while ignoring the actual problem. Then lying and telling the patient that insurance will cover everything then sending the patient a bill for it all. read more

Just horrible. Went to try and get a regular cleaning & they quoted me $1000 for a "gingivitis treatment", ran my credit & ended up sending me a CREDIT CARD I did not want! I'm from New York and will be flying back to my regular dentist and STILL pay less than half of what Aspen was charging! I get regular cleanings every year and this is the only place that has done some BULLSH*T like this! Very upset! read more

A little slow getting me into my appointment but everything else was fantastic. Dr M was really nice and made sure everything was explained to me. Angelina, the patient care coordinator, explained everything financially and was very helpful in finding me a plan I was comfortable with. Ramsey was my hygienist and she was great! Very kind and explained everything she was doing. I'm actually not dreading going back! read more

My dentist of over 20 years retired. I needed to find a Dentist and office that I felt comfortable and trusted. One visit and I felt completely at home and comfortable! The staff is friendly and happy! From the receptionist Karen to X-ray tech Cheyenne! Then came Monica the hygienist to check out my teeth and review my x-rays and go over them with me. I was then introduced to Dr. Vanja Cosic. I told her I didn't want all my teeth pulled and dentures. She laughed and let me know exactly what I needed...WOW! Charged only $19.00 for my visit. I even got to get my cleaning done a couple hours later this same day!! This is a very happy office, the atmosphere is reflected in the employees being happy where they work. The office Mgr , Shauna was on top of it as well!! Being able to make sure I was getting done what I needed and able to set up a payment plan if I needed. It was very refreshing to be able to find my new Dentist and the Happy office staff today!! read more

I'm not very happy with Aspen Dental. I was in alot of pain for almost two weeks after my extractions I had 8. Pain management was very poor. My temporary doesnt fit and I have sore spots and they cant get me in for 2 weeks. Did I mention I'm in a post operative period and I had to pay upfront becaused I used a credit card.. I paid in advance for work yet to be received. It was more expensive for my work then my husband and he had full extraction and dentures. They pulled more then 8 teeth and made a temporary and permanent dentures full mouth for him. Im still having pain as well... I dont understand how I go in for one tooth and walk out 4,000 poorer then I walked in I have dental insurance as well 6,300 was my total. I just feel the work I had done was OVER PRICED and poor over all... I wouldn't recommend the Rockford IL location read more

Ramsey the dental hygienist was friendly, gentle and excellent!! We are new patients and very thorough. Prices are comparable to other dentists. We also learned not to use Crest because it stains your teeth. Dentist was very friendly and efficient. Scheduling appts weren't too bad even with very difficult kids school schedules. read more

All I can say is stay away. After care is almost non-existent. When you return for follow-up a dental assistant (?) sees you. I had teeth extracted and the dentist never checked how I was healing. After you sign on the line and are committed financially you are forgotten. Lesson learned. read more

I have to say I will be switching dentists. I called today and the staff is real nice (only reason for the two stars) Yet she could not schedule a teeth cleaning for less then 9 months out. Really? Then said I should have scheduled when I came in 6 months ago in March. Which I don't remember being asked and if they would have let me know BTW we will have to schedule you out a year from now I would have said yes. Also my filling in my tooth feel out watching TV last night from the appointment in March not sure if that was my fault as well. I also had a issue with them getting an appointment last year before my benefits ran out. Granted I missed my appointment but they did not remind me and it was scheduled 6 months from the original date. So I am done with them. read more

Dr. Mantinaos is the BEST Dentist I've ever had -- special thanks for fixing my tooth last minute. Didn't feel a thing! Ramsey the hygienist did a great job cleaning my teeth -- normally hate sitting there while someone picks at my mouth but she actually made it ok with fun humor and distraction the whole time! Shout out to Blake, Tiffany and Beth for helping me out front with billing and such. The whole team is great. read more

I've been going to Aspen Dental for years and always find the staff to be professional and very helpful. Angie was my hygienist and she always does a great job! I would absolutely recommend the Rockford office to everyone! read more

I have not been to the dentist in many years and suffer from dental phobia. The staff was friendly and the office is very nice. My dentist was Dr M. He calmed my nerves and was gentle, efficient and did a great job. He discussed my options and listened to my concerns. Needless to say, Dr M was fabulous! I definitely recommend this place! read more

I have visited this clinic for evaluation last February. Management is very pushy and seeks liquadating your pocket. They bill me for a service that I did not receive. read more

How do you know what services they are going to do? When the estimate only has the amounts and NOT WHAT YOU ARE PAYING FOR IS NOT ITEMIZED. If you had a roofer give an estimate, at least it will be itemized to what will be done. Not this Aspin Office. BE AWARE read more

I went in with a lot of pain and got out (after 2 hours!!!) with a pain killer shot, a ton of x-rays, and a projected treatment for about $12,000 (the dr. recommended extractions for teeth that can be saved, I was told that I might choose denture if I don't have the money for implants)... However, several hours later the pain came back and I went to see another dentist: I needed an extraction (it immediately solved my pain and it hasn't returned after 3 days); most of the recommended extractions and implants were not needed. I should pay, at most, $4,000 to fix my dental issue. Bottom line: the staff was very courteous, the doctor tried to be nice (I wish he would've be honest, also), the reason for my visit was not resolved and I felt talked into spending a lot of money without a real reason. I am never going back to this place and I would never recommend it to anyone. read more

I brought my fiance here after they treated our daughter very well. I cant stress enough the depths of his anxiety after having a horrendous experience several years before at another dental office. It left him with, what I can only describe as, PTSD. So, this office had its work cut out for them! He needed an extensive amount of work done and this office treated him with the utmost patience and professionalism. They controlled his pain, which controlled his anxiety. From start to finish they kept him comfortable and never once made him feel guilty for putting it off. They were down to earth and treated him with respect. This will be the ONLY place we trust with our dental health from now on. I cant thank them enough for their expertise, whether it was through direct treatment or putting together a financial plan to make every aspect of our experience a painless one! read more

I just received my cleaning from aspen I am so pleased with how professional all the staff was and how quickly the work was done all the girls are very polite and make sure you are taken care of best visit ever! read more

I have basically been a patient of Mark Amidei. I had extensive dental work done, and am extremely happy with the final results. Dr. Amidei explains in great detail what the whole processes is going to be. Plus he is very gentle and concerned if he has caused you any major discomfort. Plus he has a very easy going personality. read more

$20 for initial examination & exrays WOW thats sounds too good to be true! Coz it is, they will charge you $20 for initial examination but once you start treatment that's when they butcher you like hungry hyena. Full deep clean cost ? $1500 (it also includes a $120 brush which you were never told about) 4 cavities $250 each ( there were only 2 small cavities, another way to rip you off) 2 unnecessary extraction $350 each . So my total with price guarantee = $3200 off which half needs to be paid in order to get appointment ( credit is also available so you don't have a chance to run away) & appointment is next day . Thank god I checked with another excellent dentist. Just guess how much it costed me everthing above - extractions? $519.00. I have aspen dental written quote and other dentists bill if anyone have any doubts that i am exaggerating! They are ripp off , don't go there. read more

This is the most ridiculous dental place i have ever been to. I went there to see if they would extract my wisdom tooth, which was 95% through the gum. They did an oral exam that lasted 2 and a half hours and never addressed the problem i came in for until the last half hour. When i asked them what about the wisdom tooth they stated, and i quote "it's almost 6o'clock and we close at 6, so we need to make another appointment". I was so mad, and when i went to check out with the office manager, she told me that extraction was going to be $745.00. What a joke. I would never go back there or recommend them to anybody. They are a rip off. Stay with your small local dentist. They will treat you much better, that's what i did and i was very satisfied with the place i ended up going to. read more