I am relatively new to the area and stumbled upon Birch Dental just by luck. I usually hate visiting the dentist and always feel uncomfortable, but had the best cleaning appointment I've ever had thanks to Sandy. She was lovely and kept checking in to make sure I was ok while she was cleaning. Dr. Verheecke is also great! He explains what he's doing and why, which makes me feel much more confident in him and the work that's being done on my teeth. read more

What a wonderful office! Dr. Anthony and her team are amazing! They are so friendly and knowledgeable. If you're looking for a new dentist this is the place to go! read more

Went for my regular cleaning today that is supposed to be covered 100%. But Burch Dental is all about the scams these days. Now they are charging PPE fees. Really? You need PPE to do your job and you are going to pass that on to me instead of negotiating it with the insurance companies? You already used PPE before COVID. But hey, nice way to keep screwing over patients. I'm not going back. read more

Needed a bridge and had a prep work appointment on December 13, 2018. I asked the front desk people if they will follow the Cigna guidelines and not submit the claim until the seat date (date bridge installed). Not only did the front desk staff agree, but Dr. Verheecke and his assistant were also informed. Surprise! This dental office submitted the claim for the December 13, 2018, prep work visit. I was trying to maximize coverage (dental insurance is so minimal) by scheduling the seat date submission in January 2019. I telephoned Cigna and explained what had happened and waited until the claim funds were returned to Cigna. Once done, I then scheduled the seat date appointment. Dr. Verheecke was angry! He asked me if I did something regarding the dental claim and I told him that I informed Cigna that the December date was only a prep date, not a seat date. Everyone agreed that the seat date would be the date of the claim. (The only reason I followed through with the appointment was because I had paid them a substantial amount of money.) The seat date invoice was paid by Cigna in January 2020 (what a mess as I viewed the claims work between Burch Dental and Cigna). I received a dunning letter March 10, 2020, and noticed that the date of the claim was December 13, 2018. It was simply signed with some illegible name and the title "Financial Coordinator at Burch Dental". No claim existed for that date as the seat date was April 4, 2019. I telephoned first the Forest Hills office and asked to speak to Dr. Leann Burch. The person answering the telephone stated that nobody "can speak to her" and that she no longer practices dentistry. "Taylor" is the name of the Financial Coordinator. I then telephoned the Palo Verde office and spoke to Victoria. She stated that Dr. Burch is over HR now, no longer practices dentistry, but will pass my message along. Surprise! I never heard back from Dr. Burch. However, I did receive two more bills (dunning notices) over the next four months, with "rebilling" fees attached. I finally received a certified letter, not signed at all, stating that they "seldom use a collection agency because we value the relationship we have with our patients". Sure, whatever you say. It was then threatened that payment must be received within the next 14 days or that my information will be released to their collection agency. They closed with "Please contact our office if you have any questions at (815)997-5904". However, NO name was provided on the letter--it simply stated "Burch Dental". I telephoned Cigna to obtain advise regarding path forward. They stated that I only owed the actual charges--no rebilling fees. The dental office can put whatever date they want on the invoices as long as it is understood that they reference the work. I sent the check for the final amount, with no rebilling fees, put "Final Payment - Per Cigna" in the notes section and sent it. It was cashed today. I will NEVER go back to that dentist's office again. As an aside, my husband was scheduled for a cleaning and check in March of 2019. We were surprised that NO dentist was available in the office. We were told to reschedule for the exam but the cleaning can progress. Who does business in this manner? We do not live close to this office and were never advised ahead of time that no dentist would be available. Ok. They "value the relationship" they have with their patients. They have unprofessional ways of showing this. read more

If you're in need of dental care, do yourself a favor and give Burch Dental a call. I called and made an appointment with Dr. Padron, and couldn't be happier. I should mention that I have not prioritized my dental health as I should have. I made and went to my first appointment with a mixture of anxiety, shame, and embarrassment. Never once was I made to feel "less than" or uncomfortable about my situation, it was a simple case of "let's see what we're working with and go from there." No judgement, no embarrassment. This place is full of professionals from the front desk to the aforementioned Dr. Padron, to the hygienists and the insurance and billing staff. Super easy to work with, great relaxed environment, no pressure. Can't recommend them enough. read more

If you make a appt plan on a 1/2 hour wait. Nice staff but not respectful of your time. Need To be more informed as to how long a appt is going to take and what steps do they take for a simple cleaning read more

I came to Burch dental after a bad dental experience and they have been FANTASTIC! Everyone is so welcoming and the doctors are so knowledgeable and skilled. 5 star review! read more

I would highly recommend Burch dental. I haven't been to a dentist recently and they promptly helped me with my dental issues. Their staff are wonderful and friendly. I was concerned about pain and other issues and they addressed these. Great place!! read more

If I could give 10 stars I would. Wonderful staff, extremely knowledgeable oral surgeon. I had several extractions and implants. The first day was a bit sore. I had work done on a Friday and Monday felt just fine. No swelling, I didn't even need Advil. Highly recommend. read more

Best dental appointment ever! I haven't been to a dentist for over 10 years! I was super nervous and stressed before my appointment. Jessica was my dental cleaner (dental angel!) and she went ABOVE AND BEYOND to make my experience the best! She was super gentle and checked on me multiple times to make sure I was comfortable and happy. The Dentist was super kind too! Shoot everyone in this office was great! And not only did I get a tooth brush at the end of my apt! For Christmas they gave me a Gift!!! Seriously I will 100% be back! This place makes you feel Good about getting your teeth cleaned! read more

Burch dental is very accommodating. Anytime I am having an issue they make sure to make time for it. I am also very sensitive and they do whatever they can to help me feel comfortable throughout my visit. They take my concerns seriously and I would highly recommend them! read more

Burch Dental is awesome! The atmosphere here is perfect every time getting a cleaning and work done. Kim made makes every appointment enjoyable!! read more

I've been going to Burch Dental for years and love seeing Erika for my cleanings and Dr Anthony is so gentle and great with my kids.

I gave a star because the dentist is friendly but that can't compensate for lack of skill. I hesitated to post a review as I don't like to leave negative comments. I went for a simple filling and the dentist hit the wrong nerve when administering the injections. I'm still dealing with the repercussions almost a year later. I'm now trying physical therapy and the physical therapist asked what happened and exclaimed that this dentist hit the wrong nerve when administering the injection in their mouth too. I would think twice before making an appointment. This has cost me thousands of dollars and weeks of lost work. read more

Burch dental is one of the best places to come get dental work done they make you feel so relaxed and at ease! Amazing staff as well

Erika H. My Hygienist was enjoyable to talk with and very friendly. I felt like she really cares about her patients and is very gentle. Dr. Padron is by far the best General Dentist in our area. I felt privileged to become a new patient in his practice. read more

Just say YES to Burch Dental! Had emergency composite work done by Fernando J. Padron D.D.S - aka GIFTED MIRACLE WORKER! The entire staff communicates needs to make every experience with them a unique and enjoyable one. It truly is a family affair..Thank you Team Burch! read more

I feel like they recommend services that really aren't necessary just to get your money. This has happened to other friends as well. They do take longer than some offices but I'm sure not as long as others. The office was clean and the staff was friendly. The girls at the front desk were helpful and knowledgeable. read more

I've never been so happy to go to the dentist! The entire staff is friendly and personable. Beautiful and clean facility. Thank you Burch Dental for superior excellence! read more

EXPENSIVE!! Went there for just a check up and X-rays... they charged me over a $100.... when this is covered under my insurance as free services! I'll never go back to these crooks!! All they want to do is STEAL your money!!! read more

Burch dental is very welcoming! Has an incredible laid back atmosphere that puts you at ease as soon as you walk in. They make getting dental work run smooth! The staff is so friendly. I would highly recommend! read more

Do not go here. I ended up paying 1,406.00 for a crown that should have been covered by the insurance company. The crown was denied initially because they didn't submit the proper paperwork per the insurance company (United Health Care). I was also told by Burch Dental when they billed me the first time to disregard the bill that they were working with the insurance company to cover the repair. A month past and they called me to tell me the insurance company paid 250.00 and a few days later I got a bill from them with a 35.00 fee for having to re-bill me and it showed the insurance company paid them 50.00. They graciously removed the 35.00 fee. They told me that if I wanted I could call and talk to my insurance company myself to see if I could get it covered. I was also told by Burch Dental that they are inexperience dealing with United Health Care as an excuse for the situation. I have never had an issue with United covering a crown until now. read more

My family moved to Rockford from around Green Bay Wisconsin and my wife selected Burch Dental as our family dentist. My first visit to them was a comfortable experience. I called them on a Tuesday from work after experiencing some pain asking if it is possible to set up an appointment. Burch immediately went through what I believe is typical protocol for a new customer with the first question being "are you in any pain at the moment?". I responded saying yes, and is the reason for my call to them today. The reason I was in pain is because I had a filling fall out of one of my teeth a while back and I kept putting off getting it fixed due to being new to the area and not comfortable making any moves just yet. I called that morning because I put it off too long. The customer service rep from Burch then told me that if I wanted to come in that day, it was possible and asked if I could make it by 2 pm. I was thrilled yet concerned not knowing how it would turn out. My visit was scheduled, completed and future work planned that same day. The experience was fantastic as everyone was friendly, payment and documentation was smooth and without any problems whatsoever. My family has also experienced the same and I could not have been more satisfied. I highly recommend Burch Dental to anyone interested. My family has been to the locations at Palo Verde, Forest ills and Main St. and all had treated me with the greatest care and concern. read more

Everyone here is so knowledgeable and helpful. They made me feel comfortable the minute I walked in the door. All information is presented clearly with printouts to support the information. Treatments are administered professionally with doctors taking a genuine interest in any concerns or questions that might come up. Awesome dentist experience! The text reminders are great too! read more

From the moment you walk in to the moment you leave, you are treated like family here. Dr Patron is an amazing dentist and has done some wonders to my teeth. The staff here is very friendly and knowledgeable and will help you with whatever you need.. read more

Such a great and friendly team. Very comprehensive and a great job with this guy who hadn't been to the dentist for 8 years due to debilitating fear. read more

Be careful with charges, and before you assist to your appointment call to your insurance to be sure everything is ok, I had an appointment to finished a procedure they start a month before, Burch dental office called me to confirm my visit and I asked them 3 times if my insurance was billed already for this procedure, they assured me it was. When my procedure finished my balance was high, I asked them why and their response was because the haven't process any claim with my insurance!, I explained them that I had no coverage any more and that was the reason why I asked so many times if a claims was issued. Their response was, that they can't do nothing about it and I need to know the name of the person I spoke with in regards my insurance. After that, I received a bill from them with full balance because they never contact my insurance!. So be careful, they are pretty nice but office staff stupidity is unbelievable. read more