The dentist is exceptional and the staff is very good and friendly. I was impressed until I…read morereceived my first invoice. There were 4 unknown charges for $254. They send you home with a bag of toothpaste and mouthwash that were very very expensive. Also included in the bag were a sonic toothbrush and water pick. Everything just goes on your bill or gets charged to your account without your knowledge. I went to Aspen a total of 3 times and not once was my appointment on time. I am happy with the service I received but not enough to get taken advantage of. I have called the office in Onalaska 3 times and requested a call back to ask what the unknown charges that totaled over $1000. Still waiting

5 star because my general dentist was amazing. I never got her name even after 4 visits. But she…read morehad the first stall in the back. She is very caring and gentle. She explains and walks you through everything in detail. 3 stars because of the wait from the Doctors. They seem to always be in a rush to get the job done but very slow at tending to their patients. I had my wisdom teeth extracted and the entire time, I was a bit nervous as Dr. Hala kept looking up and away from my mouth while so working to extract my teeth all just to have a conversation with an intern about shopping and deals on purses. Not sure if her distraction caused two needles to break in my mouth but it was nerve wrecking. On top of that, my mouth wasn't even fully numb yet prior to her starting the work. Eventually the pain lessened as my extraction continued. My last visit today was scheduled for 2pm. I got there 10 mins early as usual. Checked in and was taken to the back around 2:05p. I was put into an exam room to get my fillings, however waited for almost 40 mins. As minutes went by, i couldn't help but walk to the front desk to ask for a cancelation since it seems i was either forgotten or they were too busy to see me. After canceling all my appointments and asked for a full refund since i had prepaid for a years plan, the dental assistant came to look for me and asked what was going on. The clerk told get I'm leaving because i had somewhere else to be at and wouldn't make it on time due to the delay of their service. They asked to reschedule but i politely declined and asked for a refund. The delay and over lapping of scheduling caused me to leave Aspen Dental. I wish i could stay with my dental hygenist because she's super sweet. But i couldn't stand the unprofessionalism from the doctors. We pay for their service and take time out of work to be there on their schedule. Yet we are left forgotten and are waiting for extended time. And to note. I was extra charged without knowing i was extra charged due to the sweet dental hygenist telling me. She was able to get me a refund. Then again, as i canceled my plan with them, i later find out, i was being extra charged for work but it wasn't going to be brought to my attention and they had planned to set the money aside for future work. Look at your bill and question them if you are on a plan. Make sure that you're being charged for what's being done and not more. Thank you to my hygenist and the clerk from today telling me about those extra charges and making sure i get my money back.

They are unclear about what is provided when making appointments. Claim to take insurance only to…read moredeny after appointment. Do not honor estimates and refuse to show an itemized statement before demanding payment. Did not provide service agreed upon when making appointment, did not discuss changes. They make you do a 1st appointment with a dentist and x-ray to see what is needed and then the hygenist does not do what is agreed upon. Unprofessional and unethical

Scheduled an appointment to have a filling repair done. Instead of doing the repair during one of…read morethe few times I have available to schedule personal visits like this, they only used it to make an estimate and push me back out the door . Problem is still unresolved, I still don't have the help I need and now it needs a full extraction because they didn't help me even though i scheduled my appointment accordingly before showing up. Stop trying to push more expensive treatments and actually get people in for the help they are scheduling when they're scheduling it! ***response to their response. When I schedule an appointment to fix a broken tooth then I assume it's going to actually provide some type of repair, otherwise I'm going to keep looking. And this is why I won't be back to your location. I wasn't looking to just get an estimate, otherwise I would have called about a same day only appointment.

Management here is horrible, all the company cares about is making profit not patient care. They…read morewere hacked a couple years back and lied to all their patients - telling them they were just doing a software update. It's a shame how many people were left uninformed that their information was stolen. The staff here are the fakest people you will ever meet. No one answers the phones and they would rather talk amongst themselves than do their job.

I stopped in to Aspen dental eau Claire to ask some questions about getting a small tooth…read moreextracted. It had broken in half and a small part was hanging loose. We talked about the cost and the person I talked to said I could make an appointment online as a new patient. The day of my appointment came and even though I said I need this tooth extracted I spent two hours in their office getting x-rays being examined, talking to the hygienist. All to try to sell me other services. And then the dentist said oh we are not going to do this today and then I had to have a conference where finally someone said well we don't do extractions here we need to refer you to an oral surgeon. It's a simple extraction of a small tooth! They could have told me when I walked in the door that they don't do extractions there. Total assholes. They wouldn't even remove the little part that's clinging to some gum and causing me problems. I'm going to have to cut it off now. No stars whatsoever

Great professional dental care. Immediate access to services. Ultra friendly provider (Dr. Huston)…read moreand staff (McKenzie)

Went to Aspen for a couple of years for routine checkups and they were fine, but I never had a…read morecavity or any special needs. Actually, the worst part was their annoying scheduling practices (reminder phone calls when you already replied to their email, etc.). They were running a special on Invisalign and said I'd be a great candidate so I decided to use them to straighten my teeth. Come to find out, they were inexperienced with the process and midway through I was told they were "just the middle-man" and that Invisalign made all the decisions/recommendations. The process dragged on for 2 years, despite the fact that I was religious about the amount of time my trays were in. Before my treatment was completed, Aspen severed their relationship with Invisalign to start using a different product. I was told my teeth were straight enough (despite not being happy as my bottom teeth didn't line up) and my treatment was done. As a result, I've taken my business elsewhere and don't recommend Aspen Dental at all. At a minimum, go to an orthodontist that has experience if you're looking at aligners.

Deer Creek Dental lies! ​ The only reason I went to Deer…read moreCreek is because they said they accepted my Aetna Dental Insurance. But after wasting a few trips going to the office over the course of a few months to set up getting a big implant procedure, ALL of the sudden Sarah and Dr. Tim told me they would not be making enough money on their contracted price with the insurance company and would only do it if I paid the full regular price ! ​​office manager, Sarah said they were now in the process of getting out of their contract with the insurance company. I immediately called my insurance company who said they were still a network provider and the Ins. had approved my procedure... Total beat and switch! Don't fall for Dr ​Tim's phony bedside manner!

my experience today was excellent as it has always been at this clinic which I have been with for…read moremany years and have recommended many friends as well. The hygienist did an excellent job cleaning my teeth, the Dr. also did an excellent job and the front office desk ladies were very informative and helpful. it is always a pleasure to come to Deer Creek Dental which is always so professional. Richard Laubusch

Absolutely terrific service at Waterfront Family Dentistry! The staff are very professional,…read morecourteous and friendly. I was very pleased with the services provided and I will be returning!

From the owner: Show off your beautiful smile with the help of the dental professionals at Waterfront Family…read moreDentistry. Our office is located in Winona, Minnesota, and our team of doctors and staff members are dedicated to provide the highest quality of care imaginable to all of our patients. With the state-of-the-art technology available at our office, we are able to provide a variety of services, including: Dental cleanings Bridges Crowns (one visit) Dentures Fillings Root canals Whitening Orthodontics (including Invisalign) Implants (including mini implants) Cosmetic dentistry At Waterfront Family Dentistry, we will go to extra mile to make sure you are completely satisfied with every aspect of our care. Call today to find out more and to schedule your appointment.