I really like the storage units, but some of the front desk people are incredibly rude. I called to…read moreask a question about my payment and the lady was very dismissive and had a very rude tone. As soon as my question was answered, she hung up the phone. I never write reviews but this felt necessary considering the amount of money I pay for a storage unit. I shouldn't call and feel like I'm bothering someone, this is literally your job. Customer service needs a revamp ASAP.

I have been a customer for 3 years and would not go anywhere else! I have stored my high end cars…read morehere and I know they are safe and secure.love the management!

Great storage facility. I have been a customer for several years and need regular access to my…read moreequipment. It is always clean and very accessible. People are nice too.

From the owner: We have a Special for you! Our 10 X 20, 10 X 35 and 20 X 35…read moreStorage Units are 1/2 Off for the First Months Rent. Until Sold Out! Tenant Access Open daily 7AM-7PM.

I stopped by to top off the propane tank on my 25' motorhome. The person "helped" me, prima donna…read moreChadwick blew the propane line connecting to the tank. RV Country in Bellemont charged me $399.11 to fix it after searching for days to someone to help me. I can't believe to have someone appointed to be a "General Manager" with absolutely no knowledge of how to fill properly a RV propane tank without blowing the line. I found Rebecca Chadwick as an insecure, begging for attention "pretty face" who probably wouldn't even qualify to flip burgers at the local burger joint, but the store rating of 2.5 stars clearly explains how she "manages" the store.

I went in to have a brake controller added to my Ford Van. Bought a new trailer and to tow it…read moresafely, and properly, I needed a brake controller to activate the trailer brakes. I've been a loyal U-Hail customer for decades, and that loyalty is based on their long history of providing excellent service for avgood value. This visit, well, three visits a couple weeks apart are what I'm here to talk about. So on my first visit I met Rebeka, Carl, and Chris. The facility was clean, well lit, well stocked and expansive with room to walk around, comfortable chairs to sit in, a large accessible bathroom, and the whole place was clean and new looking. I spoke first to Carl who took copious notes and then said that Chris would be the gentleman handling the install and ganded off his notes to Chris, who went out with me to look at my van, and discuss where to actually install the controller so that I could reach it while driving if I needed to make adjustments. He then set to work and did a perfect job. The price out the door was a very pleasant surprise given that I'd heard it was going to be around $500, and I paid a couple hundred less than that! I was thrilled Everyone there was friendly, helpful, professional, and patient with me. I love that about any place I spend money. So that accomplished I drove home to wait for my trailer to be delivered. Which brings me to my second visit. My trailer was delivered and as I was getting ready to leave for a trip south to avoid cold, wet weather, I found out that the existing jack on the back of my truck wasn't fully installed, and only handled Stop, Tail, Turn lighs and nothing else, certainly not the brakes. So I ran vack over to U-Haul and Ben slid under the truck, looked at things carefully, and while he had some great ideas, he asked me to come back when Chris was in again to actually get the work done. That was Sunday. So the following Tuesday I walked in and Chris while with another customer welcomed me by name andcsaud he'd be right with me. Given that I was an hour early for my Ten O'clock appointment, I fully expected to have to wait. What I didn't expect was to be remembered and greeted so well by a man, by a company, that sees hundreds of customers a day. Chris finished up with the customer he was with, and then came and got me, I covered my mistake, he took the keys, and got right to work, well before my ten o'clock appointment! A bit later, he was done, covered all the work he'd done including hooking up the power lines, not just the brake line, and I was again out the door at a price hundreds less than I thought it was going to cost! He and Ben had worked hard, got the job done in record time, and dramatically less expensive than I thought it would cost. Even better, my seven pinn connector had been just hanging loose when I bought the truck second hand, and Chris properly mounted it onto my truck to make it stable and easy to use, thus improving it's lifespan! Took my truck home, hooked up the trailer, and off I went!!! Everything, and everyone there was perfect! I feel like I'm forgetting a person or two there, and hopefully they will forgive me my forgetfulness, but the most important point is for moving and or towing, there is no better place to go than the U-Haul in Flagstaff!!! Everyone there was friendly, helpful, extremely knowledgeable and excellent at their jobs. Rebeka is the manager of this location and instead of hiding in the back room as many managers do, she was right out front helping customers and doing a fantastic job! I give this location extra points for having a woman at the health, everybit as knowledgeable and capable as everyone else there! Way to go Rebeka!!! So, long story short, you need help with moving, towing, or both? There is no better place in Flagstaff to go than this U-Haul!!! When you go, tell them Sami sent you, you won't be disappointed!!! So in the end, everything went so well, and U-Haul saved me hundreds of dollars! I have always trusted U-Haul, and these three visits only strengthened my dedication to them as a customer!!!

Nora, in the office is a gem! Everyone on staff is great to do business with. I am terrible with…read morenames; the man who care takes the place is always helpful and very professional. I am 100% secure in knowing that my storage items are safe. And my unit is so affordable!

I recently moved to Flagstaff, AZ. I had to put my…read morebelongings in Storage for a month. Empire Storage had the size I needed and the two office ladies were very helpful and personable. I would definitely recommend to anyone.

Great Customer service! I don't live in Flagstaff, but I needed a unit for my daughter at NAU for…read morethe summer. Leslie was a huge help with answering all my questions over the phone and via email. Very helpful staff and great communication. Easy access and great hours.

It would be nice if they maintained the rollers on the doors. Mine are extremely tough to open…read more Definitely do not buy their packing tape. Very thin and low grade. Very clean and up to date facility.

I had a very poor experience with Total Grand Rental. They rented me a broken woodchipper, and then…read morerefused to provide a refund They charged me a $350 rental fee for broken equipment, which I had returned within an hour. I had been a loyal customer for nearly nine years. Over this time, I have rented various pieces of equipment, such as floor sanders and excavators, and purchased tools including axes and a chainsaw. On this occasion, I rented a six-inch wood chipper. The chipper was unable to grind even small branches under two inches in diameter, which indicates significant mechanical issues. Upon discovering this problem, I immediately contacted their staff. I was instructed to return the equipment and assured that I would be "taken care of." Upon returning the chipper within an hour of receiving it, I was informed that the only other chipper available was also inoperable, making it impossible for me to complete the work as planned. The next day, I spoke with Brian, the owner. He informed me that he would not provide a refund for the rental. The fine print on their contract indemnified them from any liability. Equipment issues may occur from time to time, but a reputable business takes accountability and seeks to make things right for its customers. This business is happy to take your money, but will not be there for you when something goes wrong. I paid for a service that was not provided.

Don't waste your time. We rented a lift from this company 2x and both times their equipment needed…read moreto be returned. The first lift we rented was leaking hydraulic fluid (at the jobsite) which we needed to clean and our guy got stuck with the lift in the air. Finally, we were able to get it down. The 2nd time we rented a lift (about a month later) the controls in the bucket would not work. We should've known when the mechanic stated they have repaired this lift 6 times. We called to let them know we would be returning, however, they wouldn't refund the charge. Apparently, we were supposed to stop everything that day and return it to them right after we spoke with them. They used to be Total Grand Rental. They have no pride in their work or business. Go elsewhere. Their pricing may be good, but how much is your time worth?