I really like the storage units, but some of the front desk people are incredibly rude. I called to ask a question about my payment and the lady was very dismissive and had a very rude tone. As soon as my question was answered, she hung up the phone. I never write reviews but this felt necessary considering the amount of money I pay for a storage unit. I shouldn't call and feel like I'm bothering someone, this is literally your job. Customer service needs a revamp ASAP. read more

I have been a customer for 3 years and would not go anywhere else! I have stored my high end cars here and I know they are safe and secure.love the management! read more

I like to support local businesses, but in this case, I cannot. Over the years I stored my belongings there, I came to believe that the customer service declined markedly. The people at the business seem to have lost sight of the true value of storage--helping customers in a time of need. There seems to be high turnover of employees, which causes confusion. The turning point for our family was when one employee gave us wrong information that caused us to be locked out of the storage facility. The employees on duty that day were laughing about the fact that we had to pay an extra month in order to get access to our unit. When the manager called, she ultimately supported these employees. No discount or deal is worth that sort of behavior. We will not spend our money here or with any of the businesses owned by this family. In addition, I never really felt safe at Woodlands Village Self-Storage. It has always felt creepy to me late in the day, and because it's so close to a wooded area, I've worried about fire there. read more

Sometimes Women are Territorial about , for example , the kitchen . As far as I know , as soon as you PAY for a storage place , you , by Legal Definition become a Tenant . Doesn't it make Logical Sense that you should then be granted right of passage so you can access your property ? According to the Boss Lady at Woodlands , no . She said there are only 3 times you should go there . The day you move in , the day you move out , and if you need to make a payment on your account in person . Now that I moved out , feel relieved to have Escaped from Witch Mountain ! read more

I don't know what these negative reviews are about. I rented from them for about 6 months a few ago, and I just went back to rent again. They cannot be any nicer! It may be pricey, but that's Flagstaff for you. Everything costs more in Flagstaff except gas. This is like the Taj Mahal of storage facilities also. Really nice grounds and office area. I would take these other negative reviews with a grain of salt. read more

Management seems to be good enough, but one of the ladies in the front office is always unpleasant to work with and argues. Not great costumer service in that regard. When customers pay so much money a month a more professional employee at the front desk would be smart. read more

I called Woodlands storage to cancel my storage per my contract after deciding it didn't meet my needs and received a back-handed comment by the owner/manager. This business is ran by emotion and lacking professionalism. read more

I was recommended to this place by my property manager and friend. It's near the arbors and I asked if they were running any specials and what size I would need and what sizes are available and before I could ask another question the woman that answered the phone hung up on me. I'm sorry. I can't recommend this place. So sad they way they treat their potential customers. Wow, how do you think they would treat me after they have my money? Beware!!!! read more

Tom and his team are some of the best customer-facing people I have ever worked with. My daughter had a bit of a storage emergency and when I reached out to Woodlands Village Self-Storage, I was lucky enough to get to speak with Tom. I explained her situation and though space was tight, as every kid in Flagstaff needed storage space for the summer, he worked with us and was able to help her out. I appreciate him taking an interest and making a call that he clearly didn't have to make. His decision allowed her to store her things and to get down to Phoenix in time for a family gathering. I am so grateful to Tom and his team and I could not recommend them more! Great team, great facility, and great customer service! I don't think you can ask for more than that!! Thank you, Tom and team!! read more

The owner (the female) of Woodlands Village storage is bitchy and defensive and not fun to deal with. What a shame because it's a good location and her husband seems sincerely nice. I was patient the first time she seemed defensive but the second time she was down right rude and I do not recommend this place. The bathrooms are not stocked, are often dirty and they are not open to your feedback whatsoever. After asking the staff nicely to no avail, after this happened THREE times, I called their after hours line just before opening hours. You'd think I called at 3 am the way the bitchy owner behaved. I suggest one of the other lovely storage facilities around town where people are civil and respectful and not fake and rude. read more

Went in to purchase a unit and i was then told to go view the available unit . I proceeded to drive over to the lot and checked out the locker. We drove back with great hopes of grabbing the last available locker. I walked in the office one more and they informed me that they just sold my unit that I had just viewed ! Unprofessional read more

While recently driving cross-country, we stopped off in Flagstaff to spend the night. We talked about taking a day off to see the Grand Canyon. Marcelo said he didn't want to bring the UHaul trailer that we were hitching, and I told him that I was terrified to just leave it in the hotel parking lot all day by itself. The following morning, I called a local U-Haul provider / Woodlands Village Storage to ask if they had any tips on ways I should secure the trailer while we took the day off. Hitch lock, lock to a tree, these were the answers I expected. Instead, they told us to ride on over, and they would fence it off for us, only for the night. What an incredible offer - we arrived at Woodlands, where we met Tom and John. Both men were very gracious, and incredibly helpful and friendly. We drove through the gate, dropped our trailer off, and were free to enjoy a day off in the Grand Canyon, specifically thanks to Tom and John. The facilities were clean and organized, and we felt 100% confident in leaving it there. We picked up the trailer bright and early the next day, and upon my offering to pay something, they didn't take it. This is extraordinary customer service. If I ever need to do any Storage or UHaul services in the Flagstaff area, this will be my only solution. If you are in Flagstaff and looking for Self Storage solutions, I would HIGHLY recommend Woodlands Village Self Storage. Jess seal of approval. read more

As a college student attending Northern Arizona University, Woodlands Village is pretty much everyone's first option when seeking summer storage being that it is conveniently located very close to the college. I first used their services my freshmen year with my Hapa Hawaiian Club. However, besides moving my things in and out of the unit with my advisor, I didn't really deal with anything else first hand. Our club rented out a unit (not sure of the exact size but it was about the size of a small room) and we all just chipped in for the deposit. $50 for the entire summer while I'm in Hawaii? Not bad for my share at all. They had huge roller carts for use - long flat horizontal ones and tall vertical ones - which was convenient so we didn't have to really carry anything with a struggle. Moved my things in and out, no problem. The second time I used them my sophomore year, my own storage plans failed and it was down to the day I was leaving Arizona and I had absolutely NOWHERE to store my belongings. I was leaving the state in a few hours and was freaking out because I had exhausted all options to no avail. Called a bunch of storage places thinking Woodlands would already be filled being that school was already over and everyone had pretty much already moved out. Most of the other storage places were either too expensive monthly or were too far out for my convenience. Decided to just try and call Woodlands and to my surprise, they had the exact size unit I needed and for only $46 a month. I was told to go online and reserve the unit and it was as easy at 1-2-3. Everything was straight forward with all the need to know information. With just a click, the unit was mine and there was absolutely no stress or hassle. Got to the office and it was a very big, lodge-style, comfy/homey, clean lobby and I was greeted by a warm lady who quickly and professionally already had all papers ready in a folder with my name on it and an envelope with all my forms/keys being that I only reserved the unit a few hours prior. She explained everything I needed to know and gave me thorough directions on how to navigate through the units and how to get to mine. She was very friendly and the process was easy and no complications! My unit was on the second floor and I had absolutely no trouble moving my things in thanks to their elevator that is used to transport everything to the second floor and to their carts I mentioned earlier. The unit was the perfect size and fit all my things in to the tee. I pay my monthly fees online and again, their setup is easy as 1-2-3. I get it paid in 2 seconds. Their facilities are clean and professional and everything you expect. I will definitely always use them while I'm here in Flagstaff. read more

Had been with this storage facility for more than 2 years and unexpectedly increased the rent with 20% which apparently they do every 2 years in may, we were never informed. We were upset and went down and talked to them and wanted an explanation on why 20% increase because no updates or similar have happened to storage in 2 years. The increase were due to economic being higher now. The economy is worse now. Come on. I took 1 and a half day off from work to be able to finish the following day to move storage to a smaller unit. The next morning at 9am the female owner comes and is very stressed and sweating and talking in a very stressful and aggressively way that I was suppose to be out from the old unit the day before. I were trying to move out from a 10x15 to a 10x10 by myself in 6 hours. I finished the following day at 2pm only after the female owner called to cops and almost had me arrested for being aggressive and violent. The cops were on the owner side that they are very professional and friendly. Never rent here, very unhappy with their service and they lie to each other (within company). read more

Top customer service! I've rented here for a year and have continued to have great customer service and interactions every time I talk with the office! Thank you for providing a safe place for me to store my belongings! read more

This is a wonderful facility...clean, safe, secure...all you can ask for in a storage facility. The Staff is great, they try to work with you when times are tough when others are quick to confiscate and sell your belongings when a customer has a financial crisis. The rates are reasonable, too. I highly recommend this facility to others. I've been a unit holder for over 5 years... read more

These guys have a clean establishment, they're friendly, and very affordable. It's a family run business and it has that family feel. As long as I am in Flagstaff I will be using them for all my storage needs. read more

Okay, I'm going to give it to you; straight-up on the rocks. Nothing but the total unvarnished truth. I'm not the kind-of guy that writes reviews, but this one is something that has been a long time in coming; simply because John of Woodlands Village Storage has totally earned it. I was born and raised in a time when customer service was a warm smile and hand-shake that really meant something. It was Please and Thank You and customer service was a real live person who said "May I help you" and really cared and would never lie to you. Now days it's customer no service with press this button and jump through this hoop and press this number and end-up talking to some machine. I've been doing business with John and Woodlands Village Storage for many years now and he too understands the meaning of customer service and it has been so nice to get the real thing for a change. As to the facility; for me it's been the best. - NO, not just the best, BUT the VERY BEST!!! If there was a better storage place; it would cost 3 times more than Woodlands Village. If you have heat sensitive things; then you've just gott'a see this place. I live in Mesa and come all the way to Flagstaff because that's where the very best is. If you can call it a down-side it would be that they don't have enough units. - There's a reason for that! With the great facility and the real 500 STAR CUSTOMER SERVICE, it's no wonder that the place is full. John, you have a great thing going, except you need to build some more units. If you build it, they will come! Please feel free to post this review everywhere so the whole world will know that Woodlands Village Storage is the best storage facility on planet Earth!!! My rating on a scale of 1-5 stars, comes in at a off-the-scale 500 STARS!!! - WRJ read more

Wandered into Woodlands Self Storage thinking it was a Uhaul dealer. We were pleasantly surprised by the large area and clean, up to date facility centrally located in Flagstaff, AZ. The staff were so friendly and kind, the units looked secure, clean, bright and large. This self-storage facility would be our first and last place to look ever needing a self-storage unit. Easy access, large turn-around areas for trucks and to move belongings. Well kept and supervised. I would highly recommend this facility; great job Woodlands Village Self Storage!! read more

I am a single dad of 3 with my oldest just completing her first year at NAU. She and a few friends selected Woodlands Village to share a storage unit for their stuff over the summer. Long story short, my daughter was unable to return for the Fall semester and wasn't sure what to do about getting her stuff from the unit as the other girls had already cleared out. I called Woodlands Village Self Storage to explain the situation and not only were they willing to help me get the unit changed into my daughters name, but also suggested moving her stuff into a smaller unit to reduce the cost. I have dealt with my share of storage companies here in Southern California and never have I had as a pleasant experience as I did with folks at Woodlands Village. We will definitely continue to use them. read more

We have used Woodlands for the past 3 years while our daughter attend NAU. Now that she has graduated and still lives in Flag we have continued to use this service., until such time as she moves. We have changed units several time as the need arose, and each time the service has been excellent! The facilities are very clean and well maintained. The office staff is friendly, helpful and knowledgeable. I would highly recommend Woodlands Village storage to anyone looking for this type of service read more

I had my belongings stored at Woodlands Village Self Storage for 3 years in a climate controlled unit and my things look just as good as when I stored them. The place is very clean and the owners are great and very helpful. This facility was the best I've ever used and if I need storage again in the future I will definitely use this facility. If you're looking for a place to store your belongings I highly recommend it. read more

Woodlands.village.self.storage is the.cheapest in flagstaff, but quality is not lackkng. The staff are always friendly, they even walked me to my uniy when I couldnt find it on the map. The facility is always neat and clean, surveillance) cameras caltureevery area 24/7 and are monitord durikg the day by the front desk making me fee my stuff is safe. They have nice climate controlled indoor units as welk as.big garage sthle outdoor units if you need room for vehicles and sch. They even offer just a secure area toboark outside. They even offer uhaul rental and professional movers to help you move and load. read more