Stayed at aspires house last night very nice poorl run and managed Now I arrive at 5 for surgery and the hospital is locked and I'm standing out in the cold my medical ride had to leave! About ready to just go home! read more

My review is not about the providers or the care, whom I find quite good and reliable. My review is about the billing practices of this organization. I had a series of unfortunate medical incidents this past year. Although my outstanding balance is not in reality all that large, I reached out to Aspirus billing to establish a payment plan. I make payments every month on time. EXCEPT! New charges are not automatically added to the payment plan that I had established, so I must contact them monthly to have them manually add the new charges to the plan. Without this monthly practice, payments made, even payments made directly to the link attached to the new charge, leave the new charge as an outstanding balance that could potentially become a point of default. As an example of this, I attempted to pay a new charge of $5 by clicking the link directly. The system applied my payment to my old charges after I had already paid my scheduled payment. This left the new charge as an outstanding balance and the only way I could address this was to call the billing department to have the new charge added manually, to my old balance. Also, the established payment date is inexplicably changed at random so when I go on line to make my timely scheduled payment, it shows a past due amount that is owed. For example, my payment is scheduled for the 19th of each month. On the 18th of this month, it was already posted as PAST DUE! The billing department had no explanation for this on the multiple occasions I have discussed this with them. It is as if this agency is LOOKING for ways to make patients appear to default on bills. I spoke with a nurse who recently had a baby and did not know that through Aspirus, additional charges were not automatically added to her agreed payment plan. I am not alone in this. I feel this billing system is intentionally difficult to navigate. Aspirus needs to change their practices. Legislation may need to be written for this to be mandated because I have brought this to their attention on more than one occasion with the same unethical practices being repeated. From Wausau, not CA read more

This review has to do with calling Aspirus. Basically, don't bother. I was transferred around umpteen times before finally giving up. I tried another day and it was worse. They ask the stupidest questions imaginable. 5 min into 23 transfers and the next message is if it's an emergency hang up bla bla bla.... Yea I'm going to go thru all those idiotic prompts becasue it's an emergency. How stupid. Here's an idea. Answer the damn phone!! Lazy lazy lazy read more

I had out-patient surgery there yesterday and they ran on time and were very professional and kind. Everyone from the nurses to the anesthesiologist were calming and reassuring. I'm from the Chicago area with the big university hospitals and a nurse on top of it and I felt safe and comfortable and I'm very picky. read more

This place (Aspirus Regional Cancer Center) does not care deeply for its patients. I am a patient who was denied an ultrasound and biopsy, because I DO NOT want to subject myself to any more radiation than I already had by agreeing to have a diagnostic mammogram done. Mind you, they saw a spot two years ago and couldn't detect whether it was cancer or not? Didn't offer me an ultrasound and a biopsy back then. Wanted another repeat mammogram taken. Are you serious? Do your job right the first time. Having their sweet money-making mammogram done two years ago caused me to have a cyst that was under my arm rupture near my breast. It became an abscess, and I had to get it cut open and drained. They packed it with gauze, and it hurt like you wouldn't believe. So, if I had cancer then, it is no wonder this lump appeared and grew rapidly. It probably spread like wildfire. I went to the ER and was told it was mastitis. I was given antibiotics and sent home. Antibiotics did absolutely nothing. I lost my insurance and didn't take any further action until I got it again. Now, the only way to find out if I do have cancer is if I become their lab rat yet again and have another mammogram done. Followed by an ultrasound on top of that and a biopsy. This type of facility (Cancer Center) should have state-of-the-art equipment by now. There is robotic ultrasound equipment that can perform the same, if not better, imaging without touching you or using radiation. There are cures for cancer that should be released to the public. This greed for money needs to STOP! That is the real cancer. These money-hungry villains and those who work for them. I will now go about my life wondering whether I have cancer or not. I will continue my protocol of Ivermectin & Fenbendazole to shrink this tumor and prayerfully beat the odds. No help from them. If it be God's will, it will happen. Living on prayers. read more

Left the OB office crying after waiting months for an appt that did nothing to help me. Care quality felt cold and rushed.

Had a 3 month old in the ER with choking concerns and it took over 3 hours to see a doctor. A 3 month old should not have to wait that long around a room full of sick people. read more

my boyfriend fell and was bleeding from the face. We went to the walk-in department and waited an hour to be seen to be told. We had to go to the emergency room. We waited there another three hours and finally walked out because people had been waiting there longer than us and still weren't seen. there's no reason we should've had to wait that long bleeding from the face. And then we weren't even seen! read more

Went to ER after falling on my back on the pier. Was in pain and told them my pain was a 9 out of 10. Had a difficult time walking and thought I may have a broken wrist and/or cracked ribs. After waiting 3 hours I returned to the person at reception desk and asked how far down on the list I was because a number of people came after me and were all seen ahead of me. Receptionist said they take the most severe cases first and could not give me this information. Very non emphatic even after I told her I could barely walk nor sit in a hard chair. I was the very last one called from the waiting room at 4:02 am after sitting for 5.5 hours. Upon release, I found out I had 2 fractured ribs and 4 fractured vertebrae. Need a new system there. Will absolutely find another hospital no matter how far I have to drive. Extremely unprofessional attitude with the receptionist!! The doctor and nurses were great however. read more

I was sick and went the walk-in clinic. I was impressed by the process and the staff. From check in, getting a chest x-ray, to getting results, it was quick and efficient. I was called after I left with results. I definitely recommend this clinic. read more

I recently established care with Doctor Burt and everything was fine at first at least I thought. My second visit I explained I was in some pain in my foot, which is now been managed by my own means. I proceeded to tell him I have severe back pain, DDD and herniated disc which all are painful. My former doctor recommended a medicine to help with pain but this doctor would not prescribe it EVEN THOUGH IT WAS IN MY RECORDS that I was prescribed these meds. Every time you have a problem this man refers you to a different doctor for this and that. Basically making the health care industry even richer. Poor memory and not to mention poor judgement. I told his office staff he is worthless and I'm going to a different clinic who actually listens to my needs. No one knows your body better than you yourself do!! I see other reviews and that should have been a red flag!! read more

I went to the emergency room to get help with my severe back pain that radiates down both my legs that hurts so bad I can hardly walk. After waiting for more than an hour, I was called back. The nurse was rude and in a hurry dismissing me as I was a drug addict looking for pain medication. Then the Nurse Practitioner comes walking in with the same attitude stating if you can't walk maybe you should go to a nursing home. Not only did they not do any testing because its the weekend and we can't do MRI'S without the radiologist being here no CT Scans no blood work no urine specimen nothing but shitty attitudes. Needless to say I was sent home and told there is nothing I can do for you. This ER needs major staff improvement from the doctors to the nurses to the transporters. I will not trust my health with them again. Go home and suffer is what I was actually told. read more

I went in on Thanksgiving with a horrible cough like hurting my chest everytime I breathed. It wasn't a horrible wait to get back but once a doctor did talk to me they said o you have covid and I said I really dont think its covid but go ahead and test me so they did and also a chest X-ray. Once my chest X-ray came back good they said my covid test would take a bit so they where sending me home to take Tylenol for the chest pain and once my test results come back positive to stay home for 5 days. I went home with no answer and still in horrible pain and scared cause I really couldn't breathe. Test results was negative for covid and rsv and flu. I had a cough for 3 week till I could get in with my primary to be told I have a sinus infection and need medication to help me with my cough. I'm super upset that they heard I had a cough and instead of helping me said covid. Super disappointed read more

Went in for my man's tooth pain, treated like he was pain pill seeking. Absolutely ridiculous, my man got work done on his teeth about a week prior, and he'd been dealing with pain from the work for a week. He called his dentist over and over again looking for help with the pain, but they refused him. We went into Marshfield, they gave him a couple Vic's which helped tremendously (only 2), but by the next day he was back to severe pain. We went into aspirus since we were on that side of town, and worse mistake. We waited three hours for the doctor to literally say it wasn't his problem my man's teeth hurt since the hospital didn't do the work. The doctor said there were all sorts of things he could do, but since the dentist wouldn't treat them he wouldn't either. I was taking care of my man all week, he could hardly eat, sleep, or drink anything. He was taking so much Tylenol and advil that I was nervous about his intake. The only time he felt better was on the Vic's given the night before. He wanted pain pills to get him through till the next dentist appt which he had to schedule with a different dentist. I understand pain pill seeking is a problem, however, a man being unable to eat, sleep, drink, and getting migraine headaches from pain shouldn't be treated this way. Stop going here, stop giving your money to them, I wish my mans could sue for malpractice. I was up all night with him last night. Teeth pain is so severe (I've had it before and I'm sure anyone reading this understands as well). Treat patients for heavens sake, stop treating them like they are addicts. Btw the doctor could look in and see the rotted tooth , along with the work done by the dentist... read more

I really don't understand the low ratings. I had the best care there after being admitted for emergency gallbladder surgery (with high risk). The day and night nurses went above the call of duty to make sure I had everything I needed and was comfortable. Every doctor that was going to be involved in my surgeries came and spoke with me. I had the best care I've ever had in my life. This wasn't my first rodeo in a hospital either. Thank you to everyone at Aspirus for giving me such great care! read more

Contacted the wound clinic to get information and spoke with a very rude nurse by the name of Abra V. that stated she was too busy to bother to listen or answer my questions. Than wrote lies about our conversation to cover her incompetence and hostility towards me when I lodge a complaint with a patient advocate at the hospital! Shame on you Abra V nurse in the wound clinic. You are a very poor reflection of a nurse and give a bad name to to your clinic, hospital and nursing! read more

If you undergo treatment at one of their hospitals, watch out for the billing. My bill was outrageously high. There were 3 items that I disputed but after several letter and phone calls, they refused to answer my questions. I believe 2 of the items were bogus and the 3rd item was a 1300% markup on a device implanted in my back. Medicare apparently smelled a rat too as it paid a much lower percentage of the bill than usual. Pat L 5/7/20 read more

Walk in sent me to the ER January 22 after having severe abdominal and left side chest pains. When I walked in the receptionist was nice and got me checked in quickly, but that's about the only thing that didn't take forever. While I was in excruciating pain, I was made to sit in the waiting room and there I waited for an hour and a half before I was taken to the triage room. After that I was sent back to the waiting room where I then waited for another hour and a half to two hours trying not to cry from the pain. Finally a nurse called me back and took me to a room where they did blood work and hooked me up to their machine. Now, when I was at the walk in, the nurse there told me she was sending me to the ER for a CT scan on my abdomen after doing an EKG for my chest pains. The ER didn't do that CT scan. It took forever to get an x-ray tech to do a chest x-ray on me and then left. I didn't even need an x-ray. Once the nurse left it was now waiting time for the dr to come in, which took him forever. My boyfriend and I were starting to get very upset with the wait time. The dr comes in and gives me some Zofran through my IV, which didn't help cuz the main problem wasn't nausea. After half a day (2:30pm to 7:30/8pm) they finally just sent me home with some more Zofran, again, it didn't work. 2 days later I'm back at the ER with the same symptoms but worse. At that point I wasn't able to eat in 5 days and lost about 20 pounds, which didn't seem to concern the ER staff at all. The receptionist this time was rude and didn't even put my chart up for the triage nurse til everyone who came in after me was already taken back. They did another EKG on me and sent me back to the waiting room to wait for labs. The lab lady was very nice and knew what she was doing. She actually calmed me down quite a bit but unfortunately, I couldn't spend the whole time with her so back to the waiting room I went. It took about an hour for a nurse to call my name and she led me to a garage-looking area with privacy walls and the most uncomfortable chairs I have ever sat in. Literally plastic chairs are more comfortable than what I was put in. This area was supposed to be faster when it came to a dr seeing you. It wasn't. I was sitting in that chair for about 30 minutes before an IV was finally put in and fluids were being pushed. The nurse who did my IV was very rude and had no bedside manners, and when she did my IV she hit a tendon in my arm that was made known to her by an INTERN, but she didn't listen to her and hit it anyway, and my arm has been in pain in that area ever since. Now I've been to the ER quite a bit in my life, due to chronic stomach problems, and they have always given me morphine for my pain, whatever this dr gave me was not morphine. It made me feel horrible, super out of it/sleepy, and very cold, which not one person offered me a blanket despite me visibly shivering. And instead of them ordering a CT scan like they should have, they ordered me an ultrasound, which the tech was very nice she actually gave me 4 blankets to keep me warm. The dr said my ultrasound came back good nothing was seen and sent me home after prescribing me more pills, one of which has a black box warning label and is extremely dangerous. I was there this visit from 9am to 1:30pm. I ask for medical records a few days later as I'm not seeing any improvements and ask to talk them over with a dr. He tells me everything looks good and that all my labs were normal. A week goes by and I'm feeling better, and even made an app with a GI specialist. GI specialist asks me if the ER ever went over my records regarding my liver and I tell her no they didn't. Turns out my liver in on the way to developing a disease called Fatty Liver, which can lead to other liver diseases and liver failure. She told me my liver is fine but I have to get it checked out every year now. If there's something off about an organ as important as the liver, tell your patients. At the ER I felt as though they just wanted me gone so they didn't have to deal with me anymore. They didn't care about my chest pains, even though I was having them on the left side, and barely cared about my abdominal pain. And about the waiting time, it's ridiculous. I've read reviews on Googles and one of them had their father there with heart failure and was waiting for 4 hours to be seen. HEART FAILURE EVERYONE!! Aspirus, get your sh!t together. As a medical facility, I expect you to do better. read more

aspirus marshfield clinic, 11/17/23 15:15, lady at the front desk rude as hell. she needs to be re trained or find a new job where customer service is not a thing. working at the front desk is not for her. she completely ignored me once my appointment was done and had me standing there for a good 10 minutes without a word, until i finally asked if i was free to go... made it seem as if i had to pay. waste of time please do not come to marshfield aspirus clinc. the phlebotomist was amazing though. but front desk lady does not make them look good. read more

Unfortunately had to do the one star, wouldn't go that high. Not sure if the staff is overworked or just not responsive. The wait time for anything is unacceptable in a medical facility. I do not feel my father received timely care and was kept in the hospital longer than necessary. Checked in Sunday night, received a diagnosis the next day but did not see the appropriate doctor until 4 days later. Waiting for the paperwork to leave was just ridiculous, no computer is that slow! read more

HORRIBLE!!!! Not busy AT all at 1030 pm on a Saturday night and Dr. Winston Ryan didn't answer our questions and backed out of our room as we are asking them and then just walked away. What a jerk. No emergency he has to go to. This hospital is only about making money and not quality of care. We were already here, so they knew they would get paid for the stay. DONT COME HERE. GO SOMEWHERE ELSE. read more

DON'T bring your loved ones to this hospital! My mom was taken there by ambulance for a heart attack. Of course she tested positive for Covid although she has had NO signs or symptoms whatsoever! They put her on an isolation floor and our family had a ridiculous time trying to communicate with anyone! None of us ever got to speak to a doctor despite many, many phone calls and most of the nurses were rude, except for one named Nellie who read her chart for me. Even the switchboard lady was rude because we had to call again and again to find out what was happening with our mom, and no one ever called US, even though I repeatedly requested it. While she was in her room one night, the boyfriend or husband of one of the staff there came in and started a ruckus, security was called and my mom was scared because NOT ONE PERSON came in and told her what was going on. This place is subpar, at best. read more

My wife and I have both had very positive past experiences with Aspirus Wausau Hospital and were therefore very confident in having a favorable experience with her back surgery and related hospital stay. We were not disappointed! The care she received and the consideration we both received was nothing short of extraordinary! The nursing staff and related caregivers were all very competent, caring, compassionate, considerate and professional. Additionally the therapy she received there from Gerry Meredith and Susan Kaz Borgemoen was very helpful. We are especially thankful to Susan for the special effort she made to prepare us for my wife's continued recovery at home and the assistance she will require. read more

Room was filthy. Staff overworked. No customer relations. Only good thing was our surgeon who goes other places also. Check it out beforehand if you can. read more

Went to aspirus to visit with Lynn Kern for my first obgyn appointment. This is my first pregnancy so I was excited but nervous. The nurse who greeted me was very much robot-ish. Not the most friendly to start with. When I was met with Lynn she stated she need to be fast because she had another patient she was helping.. granted I was early for my appointment and this was my scheduled time with her. Anyways I proceeded and didnt ask much because I'm still very new to this all. Once she start the bedside ultrasound she asked if was still pregnant.. obviously I was confused but said yes. About a minute and a half rolls by and she decides this was taking too long and to send me to an ultrasound. I cried the whole way there.. finally in the ultrasound they confirmed a valid pregnancy. However I'm so upset she couldnt have taken a few extra minutes with the bedside ultrasound.. I'm now stuck with a $700 ultrasound bill that I believe was not needed at all. I'm with Marshfield Clinic now and much happier! read more

Be aware if you go to the Aspirus ER for a blood clot in your leg. They will do an ultrasound, which is okay, to see if you have one. Bring a voice recorder as they will not give you any details on your clot(s), only generic "what is a clot" when you leave. Decline having any blood tests. They wash their hands of you by telling you to follow up with a visit to a primary care physician. No one will look at your lab work or at least do anything with the results and your 1 month blood thinner prescription will run out long before a primary care physician with Aspiris will have any openings for an office visit. Our UMR insurance now forces us to use the Aspiris system exclusively. How/why is that even legal. read more

Aspirus has some of the worst billing practices I've ever encountered within a medical organization, and I've lived all over the US. Spare yourself. read more

Lack of staff equals lack of care equals the greatest disease this hospital is facing. Standard of care is substandard. You should be embarrassed. Many medical errors were made, could have resulted in death and would have been coded differently. Numerous hospital errors are never recorded as such. Shame on you. My husband was in aspirus for 28 days. JACHO should review his record, for substandard care and incident reports. read more

I don't understand some of the other reviews. I was taken to Aspirus Wausau from Stevens Point in early March. Everyone was kind and helpful. The nurses were pleasant, the room clean, and the food good. I would recommend Aspirus to anyone, in fact, I insist on going there for any hospitalization. They answered questions in detail and made sure I understood their instructions. I love Aspirus Wausau Hospital read more

in feb, I went to the Wittenberg aspires clinic to talk to a NP. She was 45 minutes late. No emegency. just a regular office call. But when the bill came, it must have been a special procedure because I was charged $450. no exrays no bloodwork no tests. and she wasn't even a doctor. an np. I called customer service multiple times and even put a billing complaint in and they did nothing. I think $450 highway robbery without a gun. how are people supposed to pay this. we have insurance but with a deductible. I went to the aspirus clinic in Wausau a month earlier and the office call was $179. why such a difference? thank you Gary T read more

Aspirus Hospital told me they accepted my insurance but later refused to file it. As a result my PPO discount did not apply so they overcharged me almost 1,000$ on a 180$ bill. After they lied to me on multiple occasions I was sent to collection. I would not go to this place again if I was dying. I would recommend you avoid these dishonest people. read more