Stayed at aspires house last night very nice poorl run and managed…read more Now I arrive at 5 for surgery and the hospital is locked and I'm standing out in the cold my medical ride had to leave! About ready to just go home!

My review is not about the providers or the care, whom I find quite good and reliable. My review…read moreis about the billing practices of this organization. I had a series of unfortunate medical incidents this past year. Although my outstanding balance is not in reality all that large, I reached out to Aspirus billing to establish a payment plan. I make payments every month on time. EXCEPT! New charges are not automatically added to the payment plan that I had established, so I must contact them monthly to have them manually add the new charges to the plan. Without this monthly practice, payments made, even payments made directly to the link attached to the new charge, leave the new charge as an outstanding balance that could potentially become a point of default. As an example of this, I attempted to pay a new charge of $5 by clicking the link directly. The system applied my payment to my old charges after I had already paid my scheduled payment. This left the new charge as an outstanding balance and the only way I could address this was to call the billing department to have the new charge added manually, to my old balance. Also, the established payment date is inexplicably changed at random so when I go on line to make my timely scheduled payment, it shows a past due amount that is owed. For example, my payment is scheduled for the 19th of each month. On the 18th of this month, it was already posted as PAST DUE! The billing department had no explanation for this on the multiple occasions I have discussed this with them. It is as if this agency is LOOKING for ways to make patients appear to default on bills. I spoke with a nurse who recently had a baby and did not know that through Aspirus, additional charges were not automatically added to her agreed payment plan. I am not alone in this. I feel this billing system is intentionally difficult to navigate. Aspirus needs to change their practices. Legislation may need to be written for this to be mandated because I have brought this to their attention on more than one occasion with the same unethical practices being repeated. From Wausau, not CA

Awful! I switched from aspirus to marshfield thinking they were a better option. I was wrong! I…read morewent for my annual exam and then received a bill for the cost of the preventative wellness exam. My wellness exam is covered under my insurance. Marshfield coded this incorrectly and not as a screening but instead as a diagnostic test. I am now stuck in there billing/dispute process that is never ending. I opened a review/dispute with Marshfield in July, never heard anything back. I called again in September and nothing was ever reviewed or completed. I was told by the woman I spoke with in July that I would receive a letter as to what the dispute result was. I spoke with the billing supervisor, they elevated the level for the dispute. I was told to call back in 3 weeks to find out if anything has been done. I have called back multiple times and even requested that I receive a call back from the supervisor. Each time I call, I have received different information. One woman said the review was complete and code was changed. I called my insurance company, it was not. Another woman said I needed to send my EOB, not true, then next woman said the review board has 30 days to review since the elevated response was given. I also was told that a supervisor has 5 business days to call back after a call back request was made. I have not received that. I am still in the limbo of the billing department. My friend recently mentioned she had a similar experience and it took 10 months to get it resolved! My experience with Marshfield clinic has been awful.

I'm not reviewing this business because I work there. This is just an FYI on Marshfield Clinic…read more Marshfield Clinic has many centers throughout central and northern Wisconsin. This center is across the street from Aspirus Hospital. (There are two hospitals in the Wausau metro area; the other is St. Clare's in Weston.) There are approx. 130 providers (physicians, NPs, PAs, etc.) in the Wausau Center. They are in a wide variety of specialties including the primary care specialties of Family Practice, Internal Medicine, and Pediatrics. There is an urgent care department called Walk-In. Here's alink to more info: http://www.marshfieldclinic.org/patients/default.aspx?page=centers&code=WAUS

Had to go to the Weston walk-in Monday 1-12-26, and seen Que Her, what a wonderful doctor, very…read moreinformative, caring, was worried about my well-being. This lady needs to be recognized for her willingness to go the extra mile for her patients. My hope is that her peers see this and she gets hers dues, well deserved!

The care is awesome they actually care for your well being. It's a one stop shop! I'm very…read moreimpressed with the healthcare system Marshfield Clinic has to offer.

Very rude, don't have time to spend with patient's. My husband was treated poorly and was told it…read morewas not his lungs go see GI. Doctor would not even let my husband talk about what was going on. Doctor had his mind made up before he even entered room. Way to busy. Takes months to get in. Patients are numbers and dollar signs.

From the owner: Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more…read morethan 7,000 employees, Aspirus serves communities throughout 14 counties in northern and central Wisconsin, as well as the western Upper Peninsula of Michigan. The integrated system includes four hospitals in Michigan and four hospitals in Wisconsin, over 50 clinics, walk-in care, home health and hospice care, pharmacies, critical care and helicopter transport, medical goods, nursing homes and high-quality affiliated physicians. Aspirus is committed to developing trusting, personal and caring relationships with their patients. Aspirus Clinics provide high quality, accessible health care to a growing number of communities and provides a continuum of excellent, comprehensive, cost-effective care for the entire family. Our team of primary care providers - specialists in family medicine, OB/GYN, internal medicine, and pediatrics - has access to, and works closely with a highly skilled group of specialists to prevent, diagnose and treat illnesses and disease.

Be very careful with this facility. They recommended a type pacemaker which was to be pre…read moreauthorized by my insurance-which Dr Andrew Mykytsey's PA Hope said she would ensure all pre authorizations would be done for this non traditional device. 11 months later and my insurance is saying it was not pre authorized/exploratory and I am looking to owe $5400 out of pocket! #wausaucardiology #uhcdenial #uhgGAlawsuitexsessivedenial #wausauaspiruscardiocorrupt #insurancereformneeded

From the owner: Aspirus is a non-profit, community-directed health system based in Wausau, Wisconsin. With more…read morethan 7,000 employees, Aspirus serves communities throughout 14 counties in northern and central Wisconsin, as well as the western Upper Peninsula of Michigan. The integrated system includes four hospitals in Michigan and four hospitals in Wisconsin, over 50 clinics, walk-in care, home health and hospice care, pharmacies, critical care and helicopter transport, medical goods, nursing homes and high-quality affiliated physicians. Aspirus is committed to developing trusting, personal and caring relationships with their patients. Aspirus Clinics provide high quality, accessible health care to a growing number of communities and provides a continuum of excellent, comprehensive, cost-effective care for the entire family. Our team of primary care providers - specialists in family medicine, OB/GYN, internal medicine, and pediatrics - has access to, and works closely with a highly skilled group of specialists to prevent, diagnose and treat illnesses and disease.

Nice clinic and staff for the positive column. The big issue needing attention is scheduling. My…read morewife was originally supposed to have an annual physical in early August. That has been rescheduled twice for the physician being sick. This morning they called again because they double booked today's appointment. The scheduler who called was not even aware this was the 3rd time. Similar scheduling issues happened to myself last summer I've been rescheduled on two separate occasions. It is frustrating to tell the person on the phone that three rescheduled appointments over 4 months has now messed up both our insurance given the annual enrollment and impacts our job schedule and be told the "I'm sorry but the first open appointment is in December ".

Waiting for a week to serious note I left them, no response I have been doing everything they tell…read moreme to do do but with no success, this is not brain surgery I'm dealing with, just 2 months of coughing and no sleeping help me.