Marina and her crew of care givers have done an excellent job with my disabled friend in West Palm Beach. They reliably show up when they are expected, are very attentive and patient, and consistently provide excellent care for all the things he needs! read more

My sisters and I recently found ourselves in the unenviable position of needing to find a Home Healthcare provider for our mom. I'm so sorry you're in this spot. But I hope that when you read this it will help you to make the call to bring what will shortly feel like extended family into your home. I still remember the angst my wife and I felt when it was time to go back to work and we needed to hire a nanny. Who's going to love and take care of my child as I would. This is what we all felt going through search for the right people and we knew as soon as we met Marina we'd found the right place. Even though she was going on a big trip the very next day, she come over and sat with my mom and I. She wanted to get to know my mom, and learn what was happening with her health. She wanted make sure she had the right person on her team, who had the necessary tools to assist my mom where she needed it, but also give her the space she desired when she wanted it. Marina's team understands the word dignity. And they understand empathy. They realize that many times when they are called this may be the first time someone may have the need to have home care. The search for the right team is hard work. But Marina's team also understands the stress, fear, perhaps even anger felt by the person who needs assistance. This is a loss of freedom and control that for some, can be very difficult. It can bring emotions to light that are unexpected. The experience Marina's team brings in situations such as these reminds you that you have hired not only someone who can be there when your mom is hungry and can make her a home cooked meal, but a professional who has been there before and can help to ease those situations where there's someone who may be scared or perhaps dealing with a sense of a loss of control. Whoever does the intake will get ALL the details! What they like to eat what they don't. When they like to rest and when they are most active. What's the med schedule? Is there an exercise program? Are there therapists coming in for PT, or Occupational therapy. Once ALL of the details are understood a schedule is made and before you know it, you and your loved one will be meeting your new new caregiver. My mom was with a wonderful woman who ultimately became her right hand. She was an absolute professional who charmed my mom as well as my sisters and I. We felt lucky to have her in all of our lives. We could be with my mom whenever we wanted. There was no feeling of awkwardness or anything like that. And the amazing part, was when it was time to leave, we didn't have to worry. We new our mom was in the best possible position with that someone who we knew truly cared about our mom and her well-being. You know you've been in that spot when no one answers and the panic starts immediately?? And if we had any questions or concerns we could give my mom's caregiver a call and she'd be there to answer the phone. That alone...I know you get it. As a post script I'll also include a brief note concerning our insurance coverage. Assisting Hands did a great job of making this part easy for us. For the majority of the time they were with my mom the insurance company was fair and provided the coverage that my mom needed. However there was a very unexpected change that occurred in coverage at one point. The kind of change that makes most of us hate insurance companies....The details are unnecessary, but I want you to know that Marina and her team were staunch supporters of ours throughout the struggles we had with the carrier and we were reminded once again of the true partnership we knew we had with Assisting Hands. read more

I will always trust Marina Ramirez at Assisting Hands Palm Beach to provide the very best care to my friends and family.

"what a difference it has been since hiring assisting hand for assistance with my elderly father and his elderly mate. they are eating better, hygiene is better, and all around living conditions have improved. while they are not sick, they are elderly and need some assistance keeping their independence. I think we have found a good balance. staff is great." read more