I own a unit at 2125 York in Kitsilano, it's one of several strata lots I own, and therefore deal with multiple property management companies. Associa is by far the worst property management company I have dealt with in 15 years. I would not give them one star if I had an option. All you have to do is drive outside the building and see how poorly it's kept up. read more

I received your reply to my review. You are not the Vice President I left the star for, it is another Vice President. If you responded to my email requesting the information, would it have hurt to say I am sorry, I will get it right out to you by email? Instead you advise me to go to Townsquare, without a password. FYI not everyone in our building has a computer or access to the Internet. I myself have vision disabilities, so I don't like to stare at a screen for information you could have easily sent. My review is now lower,due to your assumptions that I could use Townsquare, and the 3! emails from Bruce Adanac today. I suggest you read them. And the ridiculous "Cease and Desist ' email he sent me previously. I returned his veiled sarcasm in turn. The man should know better than send that C&D, I laughed it off. read more

Firstly, It is too bad yelp makes you choose any stars as associa is a complete joke of a property management company and do not deserve even one star. The only thing they care about is collecting their monthly strata fees and do not care about the owners of the properties. They are arrogant and to be honest just dumb people. I will be moving out and will never be buying a property manged by these people and would advise others to choose wisely. read more

I am "served" (if you can call it that) by the Surrey branch.....however if the upper management is that same as for this branch then I assume the staff are just as rude, as upper management dont care. Rude and unresponsive. Stay well away! read more

If there is zero star, I would have given this one a zero. Incompetent Strata manager Boszak who failed to repeatedly collect the monthly strata fees for a small townhouse strata. Year ends were never balanced. Her supervisor Barker was equally incapable, useless, defensive, unaccountable to the point that this company had to be released. Thank God we have a much better Management Company & everything is back in order. read more

TERRIBLE COMPANY If I could give zero stars I would. Recently a pipe in our underground leaked on my car and the substance will not come off. The damage was done on December 2, 2023 and I sent an email about the issue. I heard nothing from Ms. Cantwell about the issue so I politely asked, on December 28, 2023, when my car would be fixed, she passed the buck to ICBC which is so inappropriate when this could be settled very easily. All she has to do is tell me where to take my car and I then could submit the bill for repayment. What a waste of time for ICBC. The damage was done from a pipe in a common area which I beleive is stratas responsibility to fix. ALSO, the pipe is still leaking. It seems like Associa just points fingers. What they need to remember is they work for the people who live in the building, who pay their wages. Instead of causing undue stress and pressure on people, why aren't they helping? read more

Associa British Columbia - FIX MY CAR ASSOCIA - Property Management Near Me - Vancouver, British Columbia

Difficult to get a hold of and unnecessarily rude in email responses. Frustrating as a new owner of a condo run by associa. Disappointing that they aren't more helpful. read more

Try calling them and you will just get an answering machine. Leave your number and a message and no response. I live in a condo with them as the property management company, and they don't even respond to emergency calls. Finally got a hold of the emergency line. They just forwarded me to another voicemail. Left my number and still waiting for them to call me back. This is a Wednesday morning too. Is there is no one working there? read more

An AWFUL management company for numerous reasons: 1. Getting a hold of someone is next to impossible. Our community manger, Eugene Ng, does not pick up his phone and avoids contact with the residents like the plague. The 1 800 number for Associa goes to a loop that doesn't actually connect you to anyone. Voicemail messages go unanswered, and emails are not responded to. 2. The maintenance of the property is abhorrent. There a numerous known issues on the property that are ignored or not dealt with. 3. If you are ever able to get a hold of customer service, they do everything possible to not assist you. We have been told "we can't do that" or "we can't help with that", followed by numerous excuses. They are clearly not interested in serving their customers and try to redirect everything to their app. 4. Let's talk about their app, Town Square. Not only does it not work most of the time, when you are ever able to get to a login screen it either tells you your account doesn't exist or your account is suspended. Once again, customer service will act confused about this and redirect you to the broken app. 5. Billing issues! After trying to take out payments early (and it failing) they stopped billing entirely, claimed we never had direct payments enabled, and won't issue invoices because the strata act does not require it. In short, In short, Eugene and Associa do not provide the services they claim to. If you are looking for a strata management company, do not choose Associa. Their customer "service" involves sending you in loops to avoid helping you. I recommend you avoid this group like the plague and find ANYONE ELSE to manage your strata. read more

I wish I could give zero stars to this awful company. If you are looking for a strata management company, do not choose Associa, They are also owned by Americans! I have lived for 12 years as a resident owner in condo's managed by Associa (previously Baywest). The poor level of management is actually shocking. I have been bullied, discriminated and harassed by the manager who sent me threatening letters if I did not move a small item which was left by my vehicle, meanwhile half of the parkade is full of hazardous materials junks and garbage stored by residents , I was the only one being bullied by her. I have contacted the strata manager several times to ask her for immediate action on this violation of building and fire codes, no action has been taken by her. Recently, I have asked her for a hearing regarding the ongoing storage of a combustible and flammable materials stored in our parkade for a very long time ( informed by Civil Resolution Tribunal to request a hearing), the ignorant manager emailed me back indicating that she will bring it up in the next meeting!! I contacted her again and asked her to read my letter again since I am demanding a hearing immediately! imagine , you live in a building where you pay 270 dollars a month for maintenance but your building is just like a run- down building . If your strata is considering Associa, I recommend looking elsewhere, perhaps a local company that takes their reputation a little more seriously. read more

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What is it month 9 of the pandemic and not a single COVID 19 safety poster in our building. They bought and posted posters that new non-alcoholic hand sanitizers had been installed. (note: BCCDC says only alcohol based hand sanitizers are effective against COVID). Since COVID started, we have had 3 different property managers. There are no enhanced cleaning posters, or even cleaning staff doing extra cleaning. I am absolutely shocked - and you go to CHOA and there is NO GUIDANCE there either. Strata properties are slipping through the cracks in BC. There have been 2 cases of COVID in my building - and how do I know this? Because I watch the contract tracers enter the building . . . same tracer - same time - for two weeks. Single star for Associa Property Management. read more

Horrible service horrible to deal with. Their property management rep Casper Chan, quoted saying I don't have to help you if I don't want to. All I requested was a key to my building. Three weeks no response. Finally he emails the key people to cut us a key and purposely put the wrong address on the order form and I still don't have a key. Refuses to answer his phone. Refuses to get the simplest of tasks done. Absolutely horrible service. read more

I've lived in the same building for 12 years with no issues. In mid-January, our building had a flood... Luckily, my unit was spared. 1 week later, it happened again and I was not so lucky. Sewage water came up from under my base board from the unit beside me. We are now mid-February and I am on flood #3 (The building is on Flood #4). I felt like it was being handled well until I started asking for answers as to why this was happening and how could I know it wouldn't happen again. Then it was the merry go round of emails being forwarded to plumbers (which is SO unprofessional if there is a whole email chain tied to the email). I live on the 4th floor and asked if I am supposed to be responsible for what every unit above me decides to flush in their toilet? This makes no sense because then NO ONE would ever want to live in a high rise. I get it happening once but FOUR time in 5 weeks?? I was supposed to get the restoration people to have new hardwood floors installed but didn't feel confident in the answers I was getting from Associa and decided to wait... Good thing I did because 3 days later, after having been away for 40 minutes, I come back to another flood. I'm currently living on half cement in my unit. My insurance is going to go through the roof after 12 years of NEVER having a claim all because no one can figure out what is going on. Why hasn't an expert been called in?? I am beyond annoyed and frustrated with the situation. It's like no one really cares and here we are paying hundreds of dollars every month for this... What exactly am I paying for?? read more

This strata management company is a very bad in terms of not respecting the neighbourhood around them. We have one of their buildings across from us. A few months ago an alarm started going off multiple times a day (3-4 times + every day) at the door that faces several private homes. Apparently, it is only supposed to go off when the door is held open too long but in speaking to tenents, it does not work properly and goes off even if two people leave within a few minutes of each other.  The alarm is very loud such that it is disturbing if one is in the yard and we can even hear it in our house, which is up a long driveway. We have communicated with the strata company and at first they said they would fix it but they didn't and now they will not even respond to emails. This alarm disturbs the peace in a residential neighbourhood day and night. We have now placed a noise complaint read more

I wish I could give zero stars. The staff here is just awful and their policies and enforcing of policies is non-existent. I was given a hard time and told that I couldn't book the elevator for a move out because I wasn't the tenant on the form K (my spouse is on the form K), but I was able to easily buy 2 master keys for the entire building without a single person questioning who I was. All I did was pay the 75$ and give them the address of the building and they happily handed over the master keys. What a security risk! No wonder the building has been having recent break-ins if its that easy for people to gain access. When my spouse went to pick up the elevator key for our booked move-out the staff were incredibly rude to him and not one single person checked his identity before handing over the key (after giving me a hard time about booking the elevator). Our move out became even worse because Associa didn't put a posting up anywhere in our building to let other residents know of our elevator booking. People apparently had it booked for 3 hours before us.. they didn't know we were moving out so they took up a bunch of our time for the elevator. Associa is rude, useless and there's so many security holes in their unenforced policies. I will do everything I can to avoid one of their crappy managed buildings again. read more

Avoid like the plague.. emails aren't answered... phone calls go on loop hold.... What are you doing guys?

I was charged a $385.00 "priority" fee for ordering strata documents! I ordered Monday morning and to be received by Friday. How is 5 days a rush fee!? What. A. Money. Grab. Every other company charges maybe $100 and only for ACTUAL rush fees. Care about people more! Ridiculous! read more

I am writing this review for 2 reasons. 1. This company still owes me money that they said they would reimburse me for over charges on a strata document order that I made for a condo in New West that I had recently listed. That was a month ago. They even acknowledged the charges. 2. The Property manager screwed up information on a Form B not once but twice! This is not acceptable in our industry. Lawyers, buyers, sellers and real estate agents rely on the accuracy of this form and we as agents pay a premium for this form, especially if it's a rush order between 1-4 days (Over $100 for a 4 page document). read more

I would like to express my appreciation to Lucian Naita for doing an outstanding job with this term's council. It is a pleasure to work with him and we have accomplished a great deal in a very short period of time. I appreciate the sharing of his invaluable knowledge and experience as a strata property manager. His depth of understanding of strata property management and his ability to present his knowledge in an interesting way is well received. In addition, I appreciate Lucian's cooperative spirt and we have established great mutual respect. It has been observed that he is very effective at managing his very heavy workload with our council's goals. It is clear that he has a firm understanding and appreciation of the role council plays, that a joint effort is necessary in accomplishing goals, and that cooperation is an essential skill that leads to overall success. I would like to extend my sincere thanks and encouragement to Lucian in continuing his important work. Lesa Kroes read more

The educational seminar earlier this week at the Holiday Inn was very informative.. I did learn a great deal!! Thank you to Laszlo, Trevor, Mickhail, & Kelly read more

Their services are unbelieveable unprofessional. Please check their google review. I called the company for a request of replacing the glass of my skylight window because there are were several small cracks and a long single crack from corner to corner in the glass of my skylight window on the roof, and if the glass pieces fall down, they will hit anything in the middle of my living room. However, the strata manage, Camena, did not even know where the skylight window was - which was rediculous, and she did not send people to check the window, but she has already asked me to pay it!!! After 10 days, there were no response, no contact from this company, the glass was not fixed. When I called woman again, she was still asking me to pay, but pay what ? read more

I have lived for 12 years as a resident owner in condo's managed by Associa (previously Baywest). The poor level of service is actually shocking. No one answers in the customer service centre (and if you leave a msg, no call back), no one answers the emergency line (seriously, try calling it 604-595-1099, I have let it ring 20 times with no answer), and the strata manager will not return calls or emails. I have left 4 voicemails this year for our current strata manager, just asking for information about having a house sitter stay while we are away. No response, going on four months now. I really question the ability of the company to provide the services they promise. As a real estate professional myself, I can't even fathom how they are still in business. It is unfortunate that there is no other avenue to pursue issues with the company. If your strata is considering Associa, I recommend looking elsewhere, perhaps a local company that takes their reputation a little more seriously. read more

I don't recommend them as they are too big they underpay their employees and over work them. They are also owned by Americans! I would rather give my money to local small business owners. read more

If I can give a negative 5 stars, I would. The most appalling property management practices we've ever known. I've lived in a townhouse and a condo before but have never seen the likes of Associa BC--the sub-zero level of TRANSPARENCY, ACCOUNTABILITY, COMMUNICATION, PROFESSIONALISM, CUSTOMER SERVICE AND LEGAL COMPLIANCE !! Unbelievable. Emails gone unanswered, giving wrong and conflicting information, providing poor and legally non-compliant advice, lack of proactiveness and initiative, talking down on homeowners, and the list goes on. As we were a new strata, and our Council newbies, we trusted Associa BC to provide proactive and good advice. Thus, homeowners voted them in in our very first AGM. Big mistake! If you are a new strata, you still have the chance to avert disaster--I suggest you don't vote them in or you will see your building deteriorate faster than the skytrain. This review should serve as a warning. Avoid this company like a plague. read more

Associa manages the condo where I live (Agenda Condo). Very poor service. The building manager does the bare minimum and doesn't even try. One of the issues that keep arising is that one resident keeps on parking on other's parking spots. I asked the manager to please help me by telling them to stop. He refuses to help because this happens after hours. I have showed him photos of this happening, and he still refuses to help. This happened one Friday, and I tried calling the after hours phone for Associa. No-one picked up (around 8 pm). I emailed the building manager, and he just replied saying that on the Monday morning when he started working, the car was not there. I just give up. Also, he is like a wall. Shows no willingness to help and does the bare minimum. It is very sad to see when one compares this to Firstservice Residential (at the Elan for instance where I lived before). Maybe it's one of the cheaper management companies, so it's "what you pay for." Unsure, but definitely very disappointing. read more

The absolute WORST Management Company there is. Our assigned Strata Manager never returns calls or emails, has no information on our building in respect to maintenance, does not file monthly meeting minutes and is clearly in over his head for a position of this sort as our strata committee has to source and find solutions for building issues on their own. Associa staff have very little knowledge of property management, read more

Did work for a strata that uses Baywest for finance management. After we promptly served the strata with professional service, we invoiced the manager and found out that he was out of town on vacation with no non emergency backup and I would have to wait till he got back. 4 weeks later he returned, and it has taken another 1-1/2 weeks to write a cheque. Manager tried to say cheque was issued and it was delayed by Canada Post. But as it turns out the cheque hasn't been mailed yet! Seems that I am not the only tradesman that this has happened to. The strata will need to find someone else to serve them, I have no intentions to do work for buildings using Baywest Management. Kevin read more

My experience with Associa British Columbia has been frustrating. Their approach seems to be to make things as difficult as possible to the point where tenants give up. After making a noise complaint I was ignored for 3 weeks then asked for a detailed description of what a sub-woofer sounds like. Their representative named Jason G. seems short tempered and apathetic. He dodged my calls then stated I was wasting his time when I did reach him. In Vancouver I rent. Outside of Vancouver I own 2 rental properties. As a landlord I like to keep my tenants happy, not make things difficult. I've come across similar property managers to Jason. Happy to collect their fee, but become contentious and difficult when asked to deal with a situation. If you are looking at Associa British Columbia for property management services I would think twice. read more

It is always a pleasure dealing with Associa BC. Their dedication to their clients is refreshing and they work so hard at providing knowledge and expertise through frequent educational seminars. There's always an interesting seminar coming up and each one enhances owners' Strata living experience in a different way. read more

I experienced the management of Associa on my property in Fort Langley over the past 17 months. While the Property Manager probably did her best I found the company generally unresponsive. My biggest complaint is when I recently sold this property and found their accounting erroneous at best and trying to "talk" to someone nigh impossible during a stressful time. I am still trying to finalize the matter. As the wife of an ex-property manager and with knowledge of many years on Council myself in another location I have to say I was incredibly disappointed and glad that I am back with a locally managed company that does respond and is proactive. read more

My strata used Baywest (now Associa) for several years and went through a few strata managers for one reason or another (promotion, retirement, etc). No management company is perfect but I think overall we had two very good managers out of four, and only recently let them go because they're now owned by an American company. We've chosen to stay Canadian but I would still recommend Baywest/Associa if you're okay with them being American. read more