EastRent is the most INCOMPETENT company/organization/team I have ever had the misfortune of contacting to try to rent a property. I should have read the reviews before being exposed to their UNBELIEVABLE UNPROFESSIONALISM, their INCOMPETENCE, their ARROGANCE and their LACK OF BUSINESS ETHICS. I am a homeowner and a landlord myself and I teach a course on "Communication" at the university. I made an offer on a rental (as a part time city residence for myself) and THEY ASKED ME TO SEND COMPARABLE LISTINGS!! They did not receive my web application, I asked them what happened and Santam, the office guy, said I should send personal information and my Bio BEFORE they could send me a formal application. In the meantime, Maryam, who was working outside of the office and responsible for showings, kept texting me asking when I'd like to see the condo. I finally called and asked what kind of racket they were running and let them know that my realtor would contact the owners to advise them of their incompetence! Considering this tough market that is overrun by rental units flooding the marketplace, it is unconscionable to both operate and to treat a potential client in this manner. I advise you to read all reviews before dealing with EasyRent Real Estate Services!!!!! By the way, they asked me not to write a review.... read more

why is zero not an option? your agents don't return multiple emails - no phone numbers listed your office says they'll contact you and nothing? so so unprofessional. would never want to rent with you read more

Poor communication, lack of direction on what they needed from tenants, hedging by accepting multiple tenants to rent a property. I would say they are the worst run company, but I think they know what they are doing. read more

After having rented a unit for 2 years under EasyRent, I can safely say never in my right mind would I rent with them again or recommend them to anyone. Warning you, they will try to keep your damage deposit at no cost. We read reviews in the past warning us and gave them the benefit of the doubt only to be in the losing end. Rude, incompetent and dishonest. Can't sum it up better. read more

This has to be the most incompetent group of people I have ever met. In the last year, they have hired a bunch of 20 year olds who don't know anything. When I had a sink that wouldn't drain, I called them and never heard from anyone. Several days later, I called back to see what was going on. The receptionist didn't do her job and no plumber was ever contacted. I also heard that another tenant in my building who rents from EasyRent has also had issues trying to get their toilet fixed. No one from the company seems to be responding to their requests. When I started my tenacy with EasyRent last fall, the lady who was to do my initial walk through ended up being over 2 hours late. And she never bothered to call me to let me know she was going to be so late. The customer service here is totally lacking in all aspects. The lady never gave me the contact information for the resident manager or property management company and didn't even show me all the facilities in the building. I also wasn't given a key to the stairwells which is a useful thing when going up to the main level from the parking garage. During the year I rented, I had a major issue with my kitchen sink/garburator backing up and I had green sludge filling my sinks. It was a long weekend and when I called the emergency number, all I ever got was an answering service. They took my messages (all 10 of them) and no one from EasyRent ever got back to me. Finally, after I checked my lease, I called a plumber out at 10pm to fix the garburator. On Tuesday morning, I was contacted by EasyRent who told me that I should have called the resident manager. That's not what my lease says. The resident manager doesn't work weekends and this was not his responsibility. It's EasyRent who is to send out a plumber. The manager kept trying to pass the buck to someone else. They even tried to blame it on the answering service. Well why do you have an emergency number if no one gets the messages? It's a circus and even the ring leader has no clue as to how to run the company. Prior to move out, I asked to have a checklist emailed to me. Once again, my request was either ignored or thrown in the garbage. I had to call again to get it sent. The employees at EasyRent can't even do something as simple as sending an email to a tenant without the tenant having to request it twice. When I moved out, I did all the cleaning and filled in every little hole in the walls and painted over it all. I did get my deposit back but thought after all my hard work, why did I bust my butt doing it? When the guy from EasyRent did my move out inspection, he didn't even look in the cupboards or open the refrigerator. What a joke. Then he tried to pin a bill from a plumber on me. You can't come back 6 months later and say you owe the plumber. What are they thinking? It's all about the money, that's what it's about. They want every penny they can get from you and will try whatever they can to get it. That includes a rental increase at the end of the year. They don't try to keep their tenants with any kind of incentive whatsoever. They just don't care. The place I rented was very nice but certainly not worth the headaches from EasyRent. The staff constantly fail to do their job, requests are ignored, you're basically on your own when renting from EasyRent. Expect nothing and that's exactly what you get. read more

I am a home owner, and I will never use them. As a renter, avoid at all costs. EasyRent is a predatory company that looks to exploit the fears of tenants who are not up to snuff on tenancy law in BC to make the most money off of them possible. I was a tenant in 2 properties managed by EasyRent over a period of 4 years. read more

The worst rent management company that I've seen in my life. I had to terminate my service with them after 4 months. The staff are not professional and the owner is really rude. You should carefully review your statements and the fees you are charged for. They may have not provided the service but charged you for the fee. Be aware, they may even steal money from you, as they did to me. At the time of contract I passed them two fobs, and they said they'll order a third one from Strata. They charged me $106.25 for getting a new fob. When I terminated the service I asked for the third fob, but they claimed they have only received one fob from me and there is no third fob. I confirmed with the building manager that the two fobs that tenant has were activated two years ago and are the ones that I had. It appeared that they never requested a new fob but charged me even for fob pick up fee. I told this to the owner but he hung up on me!!! BTW, in the contract they mention that they should let you know of any expenses above $500, but they mean each item should not be more than $500. They keep charging you for about 5-10 items of each around $100 per month. They charged me around $700 for 3 out of 4 months for cleaning fees, light bulb change,.. The tenant was not satisfied with them either, he was considering moving out before I terminated easyrent service. read more

I agree with Lisa P. I had a very similar experience with EasyRent and they don't seem to have anyone's interests but their own. No follow up, unprofessional and hard to deal with! read more

EasyRent is a company that I SERIOUSLY regret using. Multiple tenant inquiries were not dealt with in a prompt manner and they were left hanging and went to rent another property. When doing showings they left the doors open and made a huge mess in the property without cleaning. They overcharged for maintenance and were generally non-responsive. Go look elsewhere. read more

The last two reviewers gave EasyRent great reviews. I like to see how like them after a few years of dealing with them (or rather not dealing with them). We rented from them for over 4 years. During that period, we called them twice with issues. The first time was to do with the central air conditioning unit. No one ever returned our phone call. The second time we emailed. The garburator stopped working over the weekend (things always break down over the weekend...). We got an email back on Monday saying they could get a plumber out but it might be at our cost if the issue was caused by us. So I researched online and fix it myself. The apartment was brand new when we moved in. After 4 years, there were a bit of wear and tear as one would expect. Not to mention, we thought we took care of our home compared to other apartments in the same building (we viewed other apartments since we wanted to stay in the same building). When we gave notice to move out, Easyrent was all of sudden a fly on s**t. We were given a long list of items to clean before moving out. We have a pet, so after a showing, we got a call warning us about the pet smell and the state of the carpet which it had to be professionally cleaned (a receipt must be shown to get our deposit back). Fair enough, on moved out, we hired a professional cleaner to clean everything in the apartment including washing the balcony and the parking spot. We were getting that feeling that no matter what we did we were not getting our full deposit back (which will be a first for us). We were pretty sure they wanted the apartment to return to its brand new condition like 4 years ago. Is that reasonable? During the inspection, all was good but a few walls where we had hung pictures and shelves that needed re-painting. Yes, patching was not enough, we had to re-paint for about $100 to $150! But the inspector said she would speak to the new tenant whether he cared. I said no problem and thanked her for helping us out. We ended the inspection with her telling me Easyrent had 15 days to return our deposit. A few days later, I got a call said the new tenant complained about the pet odour and we might be charged $150 for an ozone clean. Again I said no problem. 11 days later, I got a call said the new tenant was now complaining about the dirty blinds, but they would let go the pet issue. Why wasn't this brought up at the initial inspection? We got charged $150 for the blind clean. But not before, we were told we were getting off easy since the owner had to pay over $400 for re-painting. Remember I was told $150 would be charged for repainting, now apparently it will cost $400. When we questioned the inspector on anything, she quoted the tenancy act. Honestly, we didn't know much about the act. I just took her words for it since she was the professional. I absolutely didn't have a reason to believe she was telling me lies. But if that is way the act is set up, someone needs to fight to give tenants more rights. Especially when BC housing ownership is so expensive and most of us are renters. We were never late on our rent and obviously cost Easyrent nothing while we were tenants. All they did was just collected our rent cheques. Nothing above or beyond. We thought we kept our apartment in good condition especially after the professional cleaning. We were even told by the inspector we were good renters and to come back to them whenever. We didn't enjoy the BS from Easyrent weeks before and after moving out. My advice is don't rent from Easyrent, but if you already rent from them, don't ever move out. read more

For Whomever gets the luck to rent with EasyRent: I've been renting for two years with this company and at first they were nice, but come the end of the 6 months, the staff really started to show off their true colors. This company is a real SHARK! You are nothing to them but $$$ and there's no true customer service. It has been an awkward interaction with them and my rent has cost me more than an eye. Given this I would expect a better treatment. Small details matter and if you are one of those people who care then my advice is to stay away from this agency!! read more

I would have to agree with the previous posters that this has to be one of the most incompetent, unprofessional rental agencies I have dealt with. The women who met us for the viewing was disorganized, rude and just plain unprofessional with no care on actually helping the prospective renters. We had written a deposit cheque for a rental unit and was told we would be notified regardless if we got the place. We were strung along for two weeks not knowing what was going on (even after several calls to inquire about our application, constantly being told only a couple more days), until we decided to call for a third time to only be told that it was rented... THEY HAD OUR DEPOSIT CHEQUE and didn't even think of letting us know to cancel it?!?! Good thing we called. Anyways, be weary when dealing with them and don't count on them for their dependability or professionalism. Renter beware.... read more

Very interesting that Cindy L. and Sam M. should decide to post glowing reviews of EasyRent today, the same day three people posted "scam warnings" about an incident with this company on Craigslist in Vancouver. Come on! Only two reviews of EasyRent in the past three years (both 1 star because that's the lowest you can choose), then suddenly two gushing reviews in one day? A reputable company would use this venue to explain any past errors and apologize, not to post phony reviews. I went to an open house for a townhouse advertised on Craigslist. The price was very reasonable, although not so low as to be beyond the realm of possibility, and I was reassured by the fact that it was posted by a professional management company. Little did I know. I took time off work to go to the viewing, and when I arrived about a dozen people were waiting. The rental agent arrived and expressed surprise at how many people were there. She led everyone to the door of the unit and then said, "Oh, darn. Wrong key. Sorry everyone, I'll call you to reschedule." The next morning, the rental ad was back, but the price was jacked way up. Hmm, could it be that, since they had so many interested parties, they decided they could get more for the unit than the advertised price? But instead of calling everyone to explain and cancel, they chose to waste everyone's time with a ridiculous "wrong key" charade? Stay far away from this company. Even if a unit was as advertised, could you trust them to manage it well after you moved in? I'm curious to know what the owner of this particular unit thinks of EasyRent's tactics. There are much more professional and reliable operations out there. read more

Did not have a good experience with them at all. They ignored our concerns and belittled my wife. They even divulged confidential information about the owner of our apartment and insulted him. Very unprofessional leadership at this company. read more

I agree with the other reviews that this company is beyond unprofessional and a complete disaster to deal with. This is the first Yelp review I have ever done and I felt it necessary to do in order to help prevent other people from going through the annoyance that is easy rent. From day one this company has been frustrating. As an owner they contacted me telling me that someone was interested in my suite then said he had changed his mind and went with another property. Apparently he changed his mind again because they ended up moving him in before I had official moved out! Telling me I could contact the tenant to organize a time that worked for him so that I could go pick up my belongings!!!!! Multiple months rent were completely screwed up by their accounting department so badly that I ended up receiving bills from them saying that I OWED them money!!! After that was finally corrected I received a couple months rent late. Texts continued to go unanswered and there was a complete lack of communication. As an owner who was renting my place out for the first time I was never told anything about being able to place caps on bills... i.e. Max charge per month for cable, hydro etc. When I started receiving hydro bills from my tenant close to $100 (my suite is 600 sq ft and in the 6 years I lived there my hydro never went over $50) I contacted easy rent to ask what was going on. I was told there was nothing I could do as it was part of my contract. I asked to see the contract again and was emailed an amendment that I had never seen and defiantly never signed allowing the tenant to charge bills as high as they wanted. As the end of my contract approached I obviously decided not to continue with this company. I was told the current tenant wanted to extend her contract by one month. I agreed as she has been good and hopefully not aware of what a problem this company is to deal with. The girl I deal with at easy rent said she'd be out sept 1 so I interviewed other prop management companies and decided to go with rent it furnished....They contacted my tenant to organize two viewings only to be told that she wasn't leaving till oct 1. Again clearly another example of lack of communication/knowledge by the part of easy rent. If you are a tenant thinking of using this company run as fast as you can and if you are an owner run even faster. Wish I had read these reviews before I signed with them. read more

Landlords, can you please not list with this company? I generally don't like these management companies, but this one is the worst so far. They don't reply to emails or return calls from prospective renters. I inquired about 2 units in one building, and another unit nearby, and they have not replied. Speak to other renters - they have bad reps for dealing with renters in general too. read more

Horrible experience with the "licensed property manager" from this company. I had scheduled a viewing for an apartment downtown. Once I entered the lobby, I thought it was odd that she did not greet me once. Instead, she turned around and started walking towards the elevator where she turned around and finally greeted me. Once we got into the apartment she mentioned that she had to rush somewhere so we had about 10 minutes to look around. She stood at the door on her phone the whole time. Once we were done, I requested to see the amenities but she said she didnt know where they were, said goodbye and took off. Oookayy... That was a weird. We had another viewing the next day for another apartment downtown with Easy Rent. When I got to the lobby, there was no sight of an agent so the concierge let us into the lobby to wait for her. There was no call from her. I waited around 20 minutes and she walks down with some clients. She proceeded to me that the viewing was over and a contract as been signed. Okay, so I came here for nothing? I then told her that I was here waiting for her and she replied "Oh, really? I came up and down a few times and never saw you." I was sitting in the lobby the whole time, if she came down even once, I would have seen her. She barely gave me any eye contact and started walking away saying she needs to rush somewhere and then took off as quickly as the day before. Please save yourself some time and DO NOT deal with this unprofessional company. I am glad that this happened so I know NEVER to sign a contract with them. read more

I didn't expect much and i'm still dissapointed. I tried to view an apartment EasyRent Real Estate Services had advertised on their website on many occasions. I was told by at least 3 people at easyrent or EasyRent Real Estate Services that i'd have to wait for an open house that was going to be in a weeks time. They then cancelled the open house the day before without any notification. I emailed them about this and days later someone emailed back to say there would be no viewings until xxx day which was over a week later, so i waited. Then I took time off work to come to the first showing of the apartment. I made sure i was early and after waiting and waiting a girl dressed in an ill fitted yoga outfit with a fur hood comes out and says she's the property manager and that the apartment was rented that afternoon. That was the end of her explanation. I can't even explain how much unprofessionalism i have experienced in dealing this this company. After this horrible unprofessional experience I asked around at my office about this company. I was told that EasyRent Real Estate Services have a very bad reputation and are known in the property management world as "sleazyrent" for all their dodgy dealings. It's too bad that people run companies this way. It's not hard to be professional and hire professional staff. read more

this is the worst rental company in vancouver. I had the similar experience as other people here especially Shannon L. apparantly they are famous for renting out moldy units that they quickly cover it with a paint and give it the tenants who trust them. pleas do your self a favor and avoid this rental agency as they will make your life unpleasant ! if you are dealing with them and already have a problem or issue don't wait for them to solve your problem as they won't . they will do the worst to you until you complaint about them to the residential tenancy branch. and don't listen to them because they will lie to you about your rights so when you serve them with hearing notice they will put their tail between their legs ! they are thinking few people would do that so they keep torchering you until you complain! read more

In response to the recent negative posts, I would like to take a moment to share my personal experience with EasyRent. I have rented with EasyRent for just over two years and highly recommend EasyRent. Being new to Vancouver, I was not famiar with the rental market in the city and was advised to contact EasyRent by a coworker. I attended various showings with Romy and Sean and was very pleased with their knowledge of the rental properties and city. The office staff is very personable and should I have any questions regarding deficiencies or rent payment, they are quick to respond. Not everyone is perfect and oversights do happen To error is human! In my experience, EasyRent is quick to resolve any misunderstadings and oversights and strive to keep their clients happy. I would not hesitate to recommend EasyRent to my friends and family. read more

Some of the worst property managers I have ever had the displeasure to deal with. Rude staff that turns over quickly (not surprising...). Super fast to take your money but they will delay as much as they can before calling you back. You better have a good lawyer if you need anything done by this gang. Even when they do decide to do something they will hire the cheapest and slowest contractors they can possibly find. Jobs half done (and badly). With the vast choices out there if you see 'EasyRent' on the add: move on and save yourself a lot of hassles. You can probably always do worst but it's statistically unlikely. They are the bottom feeders. Have been stuck with them for a few years now. We so regret not having asked for references... read more

This has to be one of the most incompetent companies I have ever dealt with! They told me when I moved in that it was going to be professionally cleaned. We spent hours cleaning the place. I was also told by one of their agents that the carpets pretty much needed replacement (which they did) and that I didn't have to mark down every detail on the site inspection form (I will tell you more a little later on). I sent in a receipt for 5 light bulbs that were burnt out when I moved in and was never reimburse for them (this gets better). I realized a few weeks later that 2 more light bulbs in the den were burnt out and since I didn't use the den I never replaced the light bulbs. On the move out inspection they charged me for the 2 light bulbs that were burnt out when I moved in and never gave me money for the other light bulbs that I replaced! Now back to the carpet...on the move out inspection they wanted to charge me fees for these paint spots on the carpet when I was told in the initial inspection that I didn't need to note all the small paint spots and he told me that their agents look at everything and mark it down. The list goes on for things they tried to charge me for...lucky I had a witness when I moved in to make some more notes of things that were wrong with the place. Easyrent is a company that has little to no ethics and its all about tring to charge you for things they charged their previous tenants (double enrichment?). Do not rent from this company or if you do make sure you bring a flashlight, white gloves and a video camera to complete the inspection. One last note, when they had an open house to rent out my unit they told the people that they would professionally clean it (like they said to me) before they moved in...well I gave easyrent the keys at 2:45 and the new tenants were moving in at 2:55. More lies.... read more

EasyRent Real Estate Services - Property Management Near Me - Vancouver, British Columbia

Last reviewer who said "This has to be the most incompetent group of people I have ever met." was right. I emailed about viewing an apartment on Craigslist managed by easyrent on a Monday morning. I got a boilerplate reply Wednesday after lunch notifying me of a group viewing at 5pm that day. There were four including me waiting in the cold for the apartment manager to get off the phone and come out of her car. She tells us she forgot the key and will have to reschedule. Her job was to bring the key and open a door. That was it and she failed to do so. She also failed to put on proper clothes as she only wore a long see through shirt with a bra and pair of panties. She told us she'll get back to us for a rescheduled time. The next day I checked craigslist again and the listing was deleted and a new one made. I never got a reschedule so I emailed the new listing again. I got an email from the second listing, the same boilerplate email with the dates changed, scheduling a showing the week after at 4pm. On the day of the showing, she calls at 2pm saying it's cancelled and will reschedule for two days later. Two days later, I show up. Nobody was there so I called Easy rent and the receptionist said, oh yes she'll be on her way. Ten minutes of waiting later I called again but this time she tells me, " oh, let me check again. Sorry this apartment was rented already." Good Luck to the person who ended up renting the place and have to deal with these incompetent fools. read more

We thankfully narrowly avoided ever having to deal with these people. As noted in other reviews the service level is deplorable. The shocking level of arrogance an apathy mixed with just the righ amount of incompetence is unbelievable even in a market not known for great service. This comapny was unaware of the Strata laws in the building, unable to grant access to view the building common areas, unable to grant access to review the storage unit and the list goes on. Then we move to their inability to conduct a credit check. Despite being approved by three other companies this company kept asking for additional personal information to 'verify' our credit history. So disturbing was this that we are worried about potential identity theft or fraud. The best part though was the employment check. This office actually called me directly and this was the sum of the conversation. Me: "Good Afternoon, John Smith" Easy Rent: "Yes I'm calling to verify that John Smith works there as the... for the past X years" Me (sarcastically) "Yes I work here and have for x years" Easy rent "Okay thank you" Click - end of employment check. Then after all of this we were contacted to provide a picture of our dog because - opps they didn't know that was required. We expressed a concern with the comedy of errors and were told 'If you'd like us to stop this process just let us know" Really?! We were approved and declined the property citing this company and their conduct as the sole reason. A shame really as the unit was actually quite nice. We requested that they notfy the property owner of our reason for declining. I would bet my life savings this did not happen. We are in fact also landlords in BC as are a number of our friends and colleagues. We have warned our close friends to steer clear of this debacle of a 'company' hopefully others will read this and as either an owner or prospective tenant you'll avoid this place. read more

I was really impressed with the efficient service and quick processing of my application. Really friendly and knowledgeable staff! I would definitely use them again. read more

The business name "EasyRest" is an oxymoron... It can't be further from the truth! I am shocked at the amount of incompetence and terrible attitude we have witnessed dealing with EasyRest management and employees in the last 17 month. There were many worrying signs from the beginning and things only got worse with time. They are "professionals" at makings things difficult for clients. Nothing is simple or easy if you need anything done from this property management company. First day, Sean forgot about the apartment viewing. My partner had to wait for awhile, than called the office and they rescheduled him for the next day. Office said "we forgot... your appointment fell through cracks". Likely we lived in the building next door and it wasn't very inconvenient. The next day young girl with bad attitude showed up 20 minutes late doing my partner a favour for being there. We still rented the apartment based on location convenience. Ever since we moved in we felt like they were doing us a favour for letting us live here. Nothing we indicated in person to a contractor and though multiple email communications was ever attended to or fixed and we don't even bother trying anymore. Complete waste of our time and energy. Note: Make sure to read your contract carefully. They will attempt to boot you out to collect another tenant fee or raise and resign for another year as soon as first one expires. Don't assume you can go month to month after your one year contract expires. Be prepared to "laugh and cry" in disbelieve when you engage in any email communication with Sean. The level of arrogance and incompetence will shock you. If you want to enjoy your residence and have a good relationship with your property management company avoid this one. read more

They are very quick to schedule a time that's only convenient for them in a group showing, which is fine... but it literally took 5 days to get a scheduled appointment. The worst part is taking off work early to accommodate for their appointment time then telling us that they forgot the fob to get up to the suite so they are unavailable to view the place and would have to reschedule. What kind of professional renting company makes mistakes like this? Very disappointed so far with the whole experience. read more

I would never trust a property for Easyrent to manage. They have no idea what the real market and values are like know nothing about the properties they manage and show to tenants. As a tenant be very careful with what they tell you as they are only after the maximum commission and care nothing about the well-being of the tenants. We won't be doing business with them ever again. read more

Don't waste your time. I can sum up my experience with Easy Rent as a company that is very unprofessional. One that only wastes time and doesn't get the job done right. While they think they are an expert in the industry, they are far from it. Next time I would rely on Craig's List and stay away from them. read more

I rented an apartment from EasyRent from March-June 2014, and it was a horrible experience dealing with this group of amateurs. Sean was very unprofessional and his team provided very poor service. I advise anyone considering renting from this agency to quickly reconsider. You will be far happier in the long run. Sean is a great talker and your friend up front, but once your lease is signed, different story altogether. Right from the beginning the service was poor. The woman who showed the apartment was rude and short with me, calling me a mere 2 minutes after our appointment for viewing to remind me of the time. I had difficulty finding the exact address, and when I called her back after her reminder (as if I forgot), I was talked to in a very condescending way, almost made out to feel stupid for not knowing how to find the address (as she politely told me the address number is listed on the front of the building - yeah, thanks!). She was quick to take off to her next (and apparently more important showing), was unable to show us any amenities, and I later found out that she had made several comments to the staff about my appearance and was quick to judge my character based on the pants I was wearing; I was told she thought I was either a drug dealer or a gangster because I was wearing an expensive pair of designer jeans that had rips and torns in them. The apartment was advertised as furnished and upon signing the lease, my roommate and I discovered it was 'partially furnushed'; an entire bedroom and majority of the kitchen were not furnished. When viewing the apartment, we were told that the owner would furnish the empty bedroom. The apartment itself was gorgeous and in a great location, but there were a list of things wrong with it upon us taking over. Broken shower that did not drain properly, toilet and sink issues, damaged carpets that were filthy and stained (we later had to pay out of pocket to get cleaned professionally), washer and dryer issues, etc. We were also told that because the unit was furnished, we would not have to pay a move in fee from Strata. Three and a half months later, we were billed for both move in and move out fees, even though we brought only clothes and a few dishes ($150 each time which was deducted from our damage deposits). Sean was kind enough to arrange a deduction in rent in our first month with the owner to accommodate for the furniture that would need to be purchased, but the total amount was always changing. He would say one amount, and then after purchasing furniture and all missing goods for the kitchen, he later gave a different (and lesser amount). I took 2 days out of my schedule to drive to, pick up, deliver and set up all bedroom furniture, yet I was not compensated for my time or efforts. Our damage deposits were returned less than half the amount, and upon moving out there were all sorts of fees and charges that kept coming up which should have been covered by either the owner or the property manager. Overall I would rate the experience of using EasyRent and their services as horrible. I would not recommend anyone give their time or business to this company. They are also known in the Vancouver rental industry among other notable agencies as quite 'dodgey' and 'shadey'. Moving out was a very stressful ordeal. I did have to break our lease early, so I do understand that it was not a super 'ideal' situation for all parties involved, but the apartment was quick to rent to another couple and no loss of rental income occurred. The last thing I will say is that you can always tell someones character by how they speak of you. Sean Rafati (EasyRent owner) was very quick to run his mouth to mutual acquaintances of both his and mine, and that word quickly got back to me. Anyone who is a service provider should be happy to have customers and should look to add more value and better service those customers, not speak poorly of them to others a mere 2 weeks after signing a lease. There is no skill involved with these people and they should seriously consider an overall change in their operations, as their reputation is very poor both online and off. Final point: stay away from renting from Easy Rent. They will not make your experience a positive or 'easy' one. read more

Worst property management firm I`ve ever come across. Totally unprofessional in terms of business ethics. They take ages to respond to even basic inquiries and their sloppiness in managing my property for basic maintenance is appalling. Payments are always late. Also make sure you read their contract carefully as there are a lot of hidden fees that others do not charge. Most of the staff is inexperienced and they receive little to no training. I am going elsewhere. read more

I recently dealt with EasyRent on behalf of a client who was renting an apartment in Coal Harbour. I found them to be very competent every step of the way....from showing the unit to signing the lease and all the way through to move-in. The representative was honest, responsive in a timely manner, professional and knowledgable. I have dealt with many property management companies in the city and have always been disappointed by the lack of knowledge of the staff and their unprofessional attitude and conduct. I was truly grateful to have had a smooth and efficient experience with the team at EasyRent. read more

Terrible experience with them. They upped my rent after 2 years $400/mo for no reason other than greed. You'll be responsible for the place to look newer than when you moved in - no concessions at all for normal wear and tear (normal wear and tear is legally allowed). I had my entire apt professionally repainted (every room!) and professionally cleaned before I moved out. When I gave back my fob (that was 10 years old when I got it) they charged me $100 to replace it as the small plastic loop at the top had worn off. It still worked but they charged me. Moving out? You'll get constant complaints if your boxes are stacked neatly with lots of room for them to walk around and show the place. When you're moving out of a tiny apartment without a storage locker, you have to stack boxes in the suite. They found that unacceptable. They'll show your place 7 days a week with calls the same day to show it. Just awful. Don't rent from them. read more

I searched for apartments on Craigslist and other direct rental sites before deciding that I would be more comfortable going through a middle man such as EasyRent. They seemed more professional than another company we had talked to, but I am not so sure about that now. The walk-through was just silly. Some repairs were noted at move-in (damaged doors, gross carpet) but they were never fully repaired the entire time we lived there. Our bedroom had a sickening musty smell that I relayed to the rental office. Someone did come out to see if it was mold and stated that it was a "new paint" smell or old cigarette smoke smell. I am 100% certain it was neither of those and if anything it grew stronger throughout our lease. We had to start sleeping with the door open and leaving the window open because I was afraid we were going to get sick from breathing it in. Prior to move-in, I had asked if the apartment would be professionally cleaned after the last tenant and I was assured that yes, it would be. They flat-out lied. The previous tenant did make an effort, but this was far from professional. Upon move-in, we determined that the kitchen cabinets were, in fact, filthy. We didn't think to look inside all of them during the walk-through. I ended up spending an entire day vacuuming the cabinets, removing the shelves, and scrubbing them clean. Additionally, there was dog hair embedded in the carpet and in every crevice in that apartment, including the clothes dryer door. I love dogs (I even have two of them), but that is unacceptable. I went out and bought scented baking powder that you sprinkle on the carpet to release the electromagnetic field that binds the hair to the carpet and then vacuumed this up - repeated several times to make sure I got it all and also was hoping to deodorize what I thought was a "dog smell" and turned out to be a musty, mildewy smell (the same smell that never went away that they wrote off as a "new paint" smell). One year later as we were preparing to end our lease, I looked up some reviews on EasyRent and found that they were known for being very strict with move-out charges regarding apartment cleanliness. We scrubbed that place all through the night and left it cleaner than when we arrived only to have several hundred dollars subtracted from our refund. One deduction was for carpet steaming, which is ridiculous because we had noted that the carpet was already damaged and discolored upon our move-in. It seemed clear to me that they needed to just replace the carpet before the next tenants. I told them in person that they needed to replace the carpet, but they still charged for the carpet cleaning. I emailed them back to refute the charges, but receive no respon except "you must sign off on the charges before we can issue any refund whatsoever". We signed off rather than fight over it. After we'd given them our move-out notice, they told us they'd give us 24 hours notice before showing our apartment. Something went wrong during this process and we had an employee barge into our apartment without warning and WITHOUT knocking. She had about 10 prospective tenants in tow while the apartment was in a total state of disarray due to us packing. Before we could react, our dogs ran out into the hall where everyone was gathered and she had the nerve to ask "well since we're already here, can they just come in?" Luckily we were just sitting on the couch and not in the bathroom (because the lock on that door never worked) or anything else that you don't want unannounced visitors walking in on. It was a misunderstanding, but it's icing on the cake. To their credit, they did send someone out pretty quickly when our dishwasher started leaking and the repairman was quick and professional. I also like how they allow you to deduct your monthly rent payments automatically so you don't have to worry about the hassle of writing a check each month. The key takeaway here is that you need to be very thorough on your move-in checklist and mark off everything that could possibly come back to haunt you. They should just charge a mandatory cleaning fee and actually hire a professional cleaner and then everyone would be happier. read more

I rented off of Easy Rent when I took over a friend's apartment and the Managing Broker made this process very easy. They were never over bearing landlord's and got back to me quickly when I needed their help. read more

If I could give easy rent no star, I certainly would ! This rental estate services is full of aloof, unhelpful employees. The way they greet customers speaks volumes about their lousy services. The place that I rented was very nice but many things that have been promised at the beginning were not met. For instance, they promise to take care of maintenance of appliances. When our appliances broke, we called them and they sent somebody over giving us a hefty bill, insisting that it was our fault so we had to pay. Well, excuse me, whatever happened to your maintenance promises ? We'd be better off calling somebody on our own then. Beware of Kristyn Wallace, all our requests were answered with condescending tone as if everything was our fault. ZERO understanding whatsoever. You are better off renting direct from the owner than having to air your grievances in Yelp like me ! read more

I highly encourage you to read the other 28 "unrecommended" reviews on this page to get a real sense of what you're dealing with should you choose to rent with this company. If you ever have the displeasure of interacting with with the owner of EasyRent, Sean, tread with caution - he is the most unprofessional and condescending person I have ever met. The receptionist is rude, incompetent, and entitled. EasyRent has ZERO business ethics and appalling customer service. The only remotely kind and competent person in this company is one of the property managers, Nicole. This place has a reputation for being a complete joke as far as rental agencies go in Vancouver - I wish I would have known that before signing a year long lease. Luckily, I broke the lease and breathed a huge sigh of relief when I did. I encourage you to look elsewhere if you want to deal with professionals that treat you with respect. read more

was supposed to go to a 430 showing of an apartment. waited over half an hour at the front door, was repeatedly told that someone would be right down. until finally they just stopped answering the phone and nobody ended up coming. Most unprofessional and rude service. I'm actually glad this happened so I wouldn't have ended up renting from these people. read more