1. Associated Tax Planners

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    Roseville, CA

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    Associated Tax Planners

    3.2 (5 reviews)
    Open 9:00 am - 5:00 pm

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    17 years ago

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    16 years ago

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    Wells Fargo Bank - 1caahier at lunchtime.

    Wells Fargo Bank

    (23 reviews)

    We had an appointment scheduled, but the banker we were originally set to meet with was…read moreunexpectedly tied up. Darby immediately stepped in to accommodate our family and made the entire experience seamless. Not only did he take care of everything quickly and efficiently, but he also went above and beyond to make our children feel comfortable by bringing over extra chairs and even surprising them with lollipops at the end of our visit. The level of friendliness, professionalism, and customer care we received especially at the end of the day/week, was truly appreciated. Darby made us feel welcome and valued from start to finish. Highly recommend working with him and this branch!

    I've been a WFB customer for 18 years. On July 7, 2026, I was very & angrily disappointed by both…read moreWFB customer service and the WFB Credit Card Dept. I noticed on 7-7-2026 that $1217.48 had been removed out of my credit card account WITHOUT my approval or any notice. I immediately called WFB, only to be given incorrect & FALSE information to the whereabouts of my $1217.48. I was told by WFB premier customer service that evening, my overpayment deposits were not deposited. That was a lie (I have my statements to prove deposits on 7-3, of $300, 7-4 of $400 & 7-7 of $500 were posted to my acct). I always carry a negative balance on my credit card acct to pay for purchases throughout the month so that I do NOT carry an interest balance. I made an appointment with my banker on Sat, July 11, 2026 (Mr. Darby Ruano) to locate who and why $1217.48 were taken out of my credit card acct. He did not know & told me that he was not familiar with the Credit Card dept. I ESCALATED my concern to the WFB EXECUTIVE department and was referred to "Johnie" in the Executive branch.She was finally able to determine that my $1217.48 removal was done on 7-7-2026 WITHOUT my approval or knowledge. She stated a check will be issued and I should receive it in 7-14 business days. Her only reason for the unauthorized removal of my negative Credit Card balance was due to their "AUTOMATIVE credit on large negative balances". That is a ridiculous answer since I ALWAYS CARRIED a negative balance since I had this credit card acct of 5 years. Too many incompetent WFB customer service employees who did not know & only only gave me "lip service" answers, which were ALL INCORRECT. I left so disappointed in my 4001 Woodcreek Oaks banker, Darby Ruano, whom I've dealt with so many years. After my Sat, 7-11-2026, personal appointment with Darby, he promised that he would try to determine who & why someone took out my $1217.48. He PROMISED me he would call me the following Monday morning on 7-13-2026. HE DID NOT. I left Darby both a voice & text message to contact me ASAP. no response Tuesday morning. I left Darby another message on Tuesday, 7-14-2026. He texted me stating he was "terribly busy" and would CALL ME AT THE END OF THE BUSINESS DAY, TUES 7-14-2026. He never did. I left Darby both voice and test messages on Wed, 7-15, Thurs, 7-16 & Friday 7-17, 2026 WITHOUT A SINGLE RESPONSE or even a simple reply. Total & complete poor customer service to a WFB customer of 18 + years with 7 accounts. I am now looking for another banking institution since my poor treatment. Dave Harriman kubasaki1@comcast.net 707-330-0281

    Associated Tax Planners - financialservices - Updated September 2026

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