He is the only dermatologist my wife feels comfortable going to. He is up beat and hilarious…read more Only negative is his office doesn't accept American Express.

I really love the staff here. They are always super sweet to me and my toddler. Very easy to get…read moreappointments. Hardly any wait time.

Thank you for confirming the business aspect. It's all skin, not as though they are dealing with…read moretwo different body systems. Treating two different skin issues is not asking too much except apparently your providers are too busy making money.

No one answers or returns calls Tried to schedule unsuccessfully for 2 months They only send…read moretexts

excellent dermatologist. the doctor here goes above and beyond. giving a 1 star rating to a great…read moredoctor makes no sense just because she is busy. no other Dr office compares to Dr. Treherne.

I was told to be here at 9 and appt is 9:30, thinking they needed paperwork and what not. No…read morepaperwork was needed besides the form I filled out at home. Didn't get called back until 9:45. Really annoying that they wastee your time. I told them I need to be screened for cancer and have severe rashes. She told me to change soaps. I have an extensive medical history and with meds and my risk for cancer I didn't feel they took me seriously. AVOID this chaos of a clinic! They need to get it together.

I was a patient here for maybe 2 years or so…read more Doctor Stephanie Castillo is wonderful. She will be leaving this practice 12/28/25 and heading elsewhere. She was very detailed oriented, kind and patient. She took her time and was very thorough. She would take the time to listen to any concerns I had. Whenever she extracted something she was always making sure I was comfortable and explained the process. If I was rating this review based off of Dr. Castillo, 5 stars hands down. Sadly the rating is reflecting the front desk. I have had a few issues here and there. Front desk staff: professionalism is meh. I held my tongue for the last year or so because I loved my doctor and felt like I walked on egg shells with anyone at the front desk. My first time walking in for an appointment and the service was delivered with an attitude. I felt like I was a burden. I'm all about having a good time at work and giggling from time to time. But, not at the expense of patients. When I walked in today 12/2025 they were talking about a patient who was recently in the waiting area, one with a hoodie another with a scarf. At one point there has been two curse words thrown out. Then I got the whole story about what seemed like a date one front desk employees was on. I personally don't need to hear all that. There were others in the waiting room making faces too as if they were not impressed. One patient even said out loud, "they need to calm down in there." 4/1/26 - 9:45am - I called in to cancel my June appointment. I was very kind when greeting the receptionist on the other line. I started with good morning , my name and that I needed to cancel my appointment. She asked for my birthdate, and I gave it to her. She located the appointment and told me it out loud to confirm that is the appointment. I said, "I am sorry can you repeat that?" She basically screamed into the phone the date of my appointment that my coworker beside me heard. Another reason that I am not coming here anymore. No one deserves to be spoken to like that. I was kind and polite the entire conversation. Not that I have to defend myself, but my phone at work has issues at time, and when she stated the appointment she was a little soft spoken. I just don't think it takes much for someone to be kind, and understanding. I had the review at 3 stars but after today I am reminded that I do not deserve the rudeness along with other patients. It just makes me wonder what happens staff to staff and if the doctors are aware of this kind of interaction as if affects them as well. Last Spring 2025 I had a mole removed. It measured maybe 1.5in long by 1in. It was pretty large in comparison to the others I have had done in the past few years. I ended up having issues with it and was concerned. Things were not looking right... I'll spare the details. I called in to see if I could get in to get looked at I was quoted an appointment 4 days from when I called. I was not happy with that especially if it was infected. The receptionist on the phone was not willing to budge, help etc. I remained polite and calm. I ended up getting a phone call from someone who happened to be in the office who isn't normally there. She was flabbergasted that I had to wait 4 days. She said, "nope, let me check." She got me in the next day early morning. Dr. Castillo was happy I came in and glad I called and was kindly persistent. I held off writing this review as I was waiting for my time to come to an end at this office. I was afraid of retaliation or extra rudeness from the front desk staff. I remained a patient here because of my doctor and put aside the front desk staff. I dreaded coming in and associating with the front desk staff. So much so that I need my records since one of my moles was cancerous. But, I decided to just not go in and get my chart at this point. It's not worth the attitude I'll receive. I hope this is eye opening for the front desk and others. Respectfully.

How do you put into words the gratitude that you have for being seen, heard and cared for by such…read morean exceptional team? Dr. Mazzurco and the entire team have been caring for my health since this summer when I was diagnosed with cancer on my scalp. This cancer was left to spread by a prior Dermatologist, who was dismissive of my concerns and didn't treat the area correctly. Dr. Mazzurco is cleaning up the damage from this neglect. I am so grateful to Dr. Mazzurco and his team. Life is precious, don't waste your time with any doctor who doesn't treat you with respect and value your life as much as you do. Everyone deserves care, compassion, and appropriate treatment. I trust Dr. Mazzurco and his team with my life. Peninsula Dermatology is awesome! Sincerely, Kimberly Leger

Save your time and go anywhere else. Had an appointment on 7/10/26. Took one of my limited paid…read moredays off and arrived 15 mins before my 950am appt. The entire office was closed and locked when they were supposed to open at 8am. Called their VB location who knew nothing about why they were closed and they looked up my file and told me my appointment had been 'cancelled' I asked them who cancelled it and why I hadn't been notified. They couldn't answer either of those. Called the Hampton office on 7/14/26 and asked why my appointment had been cancelled and why I wasn't notified. Receptionist had a horrible attitude and claimed they had text me in advance to let me know, which was a complete lie. Asked her what day they text me and she said she didn't have that info available. Also asked her why the entire office was closed on a day they had full of appointments and why no one was notified that they would be closed and she couldn't answer. She ended the call by sarcastically saying 'thank youuuuu' and hanging up on me. 0/5 customer service. I will never go here again and recommend everyone stay clear. I've heard great things about Leslie Coker dermatologist in Hampton. I will be going there from now on and recommend everyone else look there too compared to the trashy customer service at forefront.

I had an appointment with them on April 13th. I gave a good review at first, but now I have to come…read moreback due to the fact that I was given a prescription that required pre-authorization from my insurance company. I called on April 16th and left a message. I called again on April 24th and left a message. The voice mail states it will give a response with 72 hours. Today is April 27th and still no response.

Five years after my father passed away, Tidewater apparently determined he had been overcharged for…read moresomething (or was compelled by some legal action) and mailed him a $119.33 check, which came to me -- being his only son and heir. Since a Power of Atty expires after death, mine had expired. I called them back, explained and asked if the name on the check could be changed to my name. The reply was a curt "We've already written the check. We're done."

My wife sees her neurologist. He is great. Wonderful. The best. But.. because the front desk staff…read moreis so completely incompotent and rude, you will HATE every experience you have here. They have cancelled appointment and not informed us at least a half dozen times now. The most recent time, my wife actually checked in and waited in the waiting room for an hour before they told her. WTF!? And it would be one thing if it was just honest mistakes and they at least faked feeling bad about it. But they are the bitchiest, most rude reception staff I have ever seen. They act like you are inconveniencing them anytime you talk to them, and HOW DARE YOU expect them to be able to make appointments and inform you of them need to change. Seriously, they are THE WORST. This place gets 1 star. Dr. Signh is the best, 5 stars for him. But the front desk staff aren't qualified to be Walmart greeters.

Great people and great service. Highly recommended…read more The days of service are incorrect. Call for appointment and make sure you are connecting with Newport News office.

My family and I have been patients here for the last 4 years. This dermatologist has several…read moreoffices in the area but this is my favorite. The office staff is knowledgable and kind. Our favorite, is nurse practitioner Lori Conza. She is awesome! Lori has helped to diagnose and prescribe several conditions for each member of our family, she has also given us common sense solutions to some issues, and keeps our prescription costs as low as possible.

I would absolutely recommend this practice. I've had a seamless experience! Dr. Hime is sweet,…read morefriendly and patient with any questions or concerns you might have about your care!

Referred here in early 2025 by my physicians for a skin cancer screening. Multiple appointment…read morerequests ignored outright. Finally, at the personal insistence of my Physician, a request was acknowledged in early September 2025, then no response for over two months. Peninsula finally offered a simple screening appointment nine months out. In the interim, I disclosed I had a major medical scheduling conflict at the exact time of the appointment and asked to be put on a cancellation list, willing to come in on zero notice. They wouldn't even engage in the discussion and would only consider pushing the appointment out another year and a half, to 2028. This is not a "patients first" practice. They shouldn't be advertising that they're taking new clients.

I absolutely cannot express how much I love getting my skin needs met here! Ms. Zella is sunshine…read morefor the soul and a healer for the skin. She is compassionate and knowledgeable! She always remembers my likes and dislikes and goes out of her way to make the experience most pleasant. I am a repeat client and my skin had never looked so good! Highly recommend!

Zella goes above and beyond to ensure your skin is healthy...I had skin cancer not once but twice…read moreand my skin was horrible I even had a bad infection under my skin that my doctor didn't even notice but Zella did ..I went to see the dermatologist oncologist and expressed the concerns that zella raised and sure enough she was right I had an infection under my skin...Now with that treatment and the treatment she provided my skin is exactly what she calls her baby .SIMPLY AMAZING I AM A FOREVER CLIENT..THANKS ZELLA