Four years ago, this office informed me that I had severe periodontal disease, which conflicted…read morewith years of positive reports from my previous dentist. Since then, I have been scheduled for periodontal cleanings every three months at an additional cost of $53 per visit and was told I would need them for life. In late 2024, one hygienist told me I no longer showed any signs of periodontal disease and that I could return to regular cleanings every six months. However, at my next appointment, a different hygienist insisted that no such update had been given. At my most recent visit, I was again told I needed lifelong periodontal cleanings and would continue to be charged the extra fee. The office appeared very disorganized: after my teeth were polished, I waited more than 30 minutes with no communication. Because they were so far behind, the dentist eventually completed the cleaning, confirmed that my teeth and gums looked healthy, and, when asked, stated that what he performed was a regular cleaning, not a periodontal cleaning. When I questioned the additional $53 charge, he referred me to the front desk. The staff member at the front desk insisted I had received a periodontal cleaning. After speaking with the dentist, she returned saying he had "misspoken," but waived the fee for that day due to the confusion. She further stated that I would be charged $53 for all future visits. Given the inconsistent clinical information, lack of communication, and unclear billing practices, I will not be returning to this office.

I am so very pleased with my experience with Loveland Modern Dentistry. The front office was so…read morevery helpful in securing all my past records, and my visit was exceptional. I felt heard and was very comfortable with both Amanda, my hygienist, and Dr. Gomez. The warm and caring feelings I felt throughout the office was amazing!

I agree with many of the negative reviews here... office was dirty, the dental hygienist was not…read morevery skilled and messed up multiple times during my cleaning and I asked specifically to be notified if anything wasn't covered by my insurance and yet I was charged $450 for x-rays I didn't ask for. Unfortunately I only went here because it is one of the only places that accepts my insurance but I will not be returning and I recommend others don't either.

I would give negative starts if I could…read more I had a tooth break in early March. I've never had any dental anything done (I had an exam that left me in severe pain 4 years ago and a couple wisdom teeth consultations within the last 4 years but nothing else) and I have medical PTSD which made the thought of getting it fixed terrifying. I originally was going to have my tooth repaired at the Loveland office by Dr. Gomez on March 21st but there was an issue and I had to reschedule; the soonest I could get in was April 4th at the Fort Collins office. I was really nervous about it because my spouse had a good experience in Loveland and the change in venue made my anxiety bad but I wanted to see Dr. Gomez and it was see him two weeks later in Fort Collins or wait several weeks to get in with the Loveland office. Since it's a broken tooth I decided to get in faster. Communication with the Fort Collins office from the start was much worse than I experienced with the Loveland office. There were longer delays in getting answers and questions had to be asked repeatedly, with different answers being given each time. I was told that they would have no problems prescribing me a benzo to help with my severe, crippling anxiety to help me sleep the night before and get through the procedure. Their website says they do sedation including oral sedation. April 3rd came and they hadn't called it in. I was anxious and couldn't sleep because I had this procedure looming that felt like I was going to die if I got it done because my anxiety was so out of control. They finally called around 10am on April 4th. I'm a day sleeper, they were told from the start that I 100% must have the latest possible appointment because even then I'll be getting up at least 2 hours earlier than normal to make it in time. I hadn't really been able to sleep yet. I thought maybe they were calling to tell me they finally called in the medication for my anxiety. No. They were calling because it was snowing lightly and there was barely a dusting of snow so they wanted to move appointments earlier so they could close early (this snow storm amounted in trace amounts of snow that melted by the afternoon, by the way). To say I was shocked and appalled is putting it lightly. I refused to move my appointment and hung up the phone. A short time later, I called back and asked to speak to the manager. Talked about the situation with the medication and being pressured to move my appointment to an earlier time when they know my situation. The manager honestly seemed like she couldn't have cared less about me as a person, patient, and potential income source if she had tried. I called and talked to her multiple times trying to get the medication situation sorted out so I could handle going in and eventually I found out that the doctor on duty the previous day, Dr. Kim, "never" writes any scripts for anyone unless she's personally seen the patient in question so that's why I was not given the medication I was promised. I ended up having a huge panic attack and canceled my appointment. I feel like my needs as someone with anxiety, PTSD, and an alternative sleep schedule were not valued at all and that if they're going to let a random doctor just decide not to provide enough anxiety medication to help a patient through the night before and day of a terrifying procedure then they shouldn't say they offer oral sedation. I have contacted their parent company, Smile Generation, with my complaint but it's been 3 weeks now with no response from them. I don't know if/when they will respond but there's honestly nothing that would ever make me go to the Fort Collins office for any reason after my experience there.

I will begin by saying there is no place I dread more than the dentist's office. Growing up in…read moreDallas, my dentist and their techs were impersonal and rough, often never explaining what they were doing. Dr. Maples does an excellent job making me feel at home in his office. He gives me information that is helpful and easy to understand. He remembers things about you, even if he only sees you a few times a year- a sign of someone who genuinely cares about their work. After a procedure, he will call you after his work day is done just to check on how you're feeling. I should say - all his dental techs and the front office are wonderful to talk to as well - they make the whole process easy and pleasant, even if you half of your face is fully immobilized with novocaine. This place goes beyond professional - West Lake Dental provides (bar none) the best service I have ever received from any business, medical or otherwise. Stay cool, WLD!

Dr Andy is a go-getter, and things get done as they're supposed to get done. The second time I…read morevisited West Lake Dental this team found the source of pain I had been complaining about for over a year that the terrible Loveland Dental had consistently missed...and a root canal was performed immediately. West Lake Dental takes care of my teeth maintenance also like the first-class outfit they are. Nice setting on a little lake as well. Nice Job!

Horrible experiene.Went to them last month with terrible dental pain.They x-rayed and said I needed…read morethe tooth pulled.They handed me a piece of paper and said I need to go to an oral surgeon for $750.00 to have the tooth pulled.They did NOTHING to help me with pain.I paid them $475.00 for their dental plan which was supposed to cover Dental exam ,cleaning and x-rays. I went to another dentist that day and they pulled my tooth.I made an appointment with Shores to have my teeth cleaned on 11-14-25.They told me I needed a deep cleaning and unless I paid more than the $475.00 ,they wouldn't clean my teeth because they could lose their license.They said I could talk to the office manager but she's not available . This was a wonderful dental practice when Dr Siegmund was there.He never let a suffer.This practice cares about money.

I broke a tooth in half from clenching my jaw so hard. My family has been going through a super…read morestressful time. They saw me the very next day and rebuilt my tooth. They also listened to me, genuinely cared, and went out of their way to be attentive and kind. They didn't just rush me out of there. There are some very fragile moments in your life when someone doing something like that for you means more than it normally would. I can't recommend them more strongly because they aren't just good at what they do but also good human beings. Thank you Shores.

I had a very disheartening and unfortunate experience with the receptionist and insurance…read morecoordinator of Spring Creek dental. I had been experiencing some blinding pain and scheduled an appointment for a dentist to look over my teeth and help identify the cause - this insurance coordinator booked me 10 days out full well knowing and approving me paying out of pocket. Less than a day before my appointment, she called and left me a voicemail simply stating they would not be able to see me tomorrow or ever. When I called back to inquire, the receptionist and insurance coordinator became agitated and defensive going so far as to raise her voice over the phone with phrases such as "are you serious?" and "I don't know what to tell you". I did not once raise my voice or speak disrespectfully to the staff. Shame I never got to interact with the dentists or hygienists as they come highly recommended. Would not recommend this dental office to anybody due to the unaccommodating nature and overall lack of ethicality handling a situation with an individual experiencing extreme distress due to dental related pain.

This is a high class, professional office with a sincerely kind team. They seated me promptly for…read moremy first appointment. The assistant was experienced, professional but most importantly she was kind, gentle and friendly as she took my full set of xrays. The doctor came in and he considered all of my concerns after checking my medical history. He did a cancer screening and checked my gums in addition to evaluating my xrays. I never felt rushed, yet I did see their concern for my dental care. The dental hygienist, Jamie was super gentle. My husband, daughters, their family members all go to this office. I highly recommend this office. A big thanks to the staff for making me feel comfortable at a dentist office!

This place tried to take advantage of me. I've never even had a cavity and always have cleanings…read more They told me I need $950 in numerous procedures, that day and immediately, all of which was completely false and verified with a second dental opinion. The older blonde hygienist, Christine, is not someone I'd ever trust again. She tried to collect the funds that second, hurry, hurry sales pitch. Highly disappointing and wish the dentist would have caught the lies, after she came to introduce herself. This felt like a rushed, impulse sales pitch. They put fear and doubt in you to think you may all of a sudden have a problem. I don't even have any red gums, even post flossing! What a disappointing experience.

My hygienist, Darian, is the best! I've been seeing her for a couple of years. Having deep…read morecleanings have only been a little uncomfortable, not bad at all. She is thorough, compassionate, and gives great recommendations. Following her advice, my gum issues have greatly improved. My pearly whites are nice and shiny after seeing Darian. If you're looking for a new hygienist, check out Darian.

Dr Lee has been terrific. Super friendly, No surprises, very little pain. I hope to never need…read moreanother implant, but if I do, I'd go back to Dr Lee every time.

Dr. Angie Lee is rude... cold, talks down to patients and spoke poorly about my general dentist's…read moreability to keep my teeth nice. but the best word to describe her is condescending. Clearly feels superior to her patients. Actually, I only came in to add this review after I found out my friend left her office bawling b/c of how straight up mean she was...

I decided to change dentists because I was tiring of the long drive to my previous practice. I…read morecame in to get a consultation, because I'd had a tooth removed and was looking at huge charges to have an implant. I received a very thorough exam, and was told I could wait to decide if such an expensive procedure was necessary at this time. I liked feeling more in charge of my care. Subsequent visits have been very stress-free; the staff is very friendly and are always ready to help with whatever I need for my care. I was able to get my sleep apnea oral device fitted here as well.

This office misled me and attempted to over-treat my dental care…read more I scheduled my first-ever appointment here in December after about a year away from the dentist due to a busy schedule and wanting to change providers. During my visit, imaging was taken and the dentist told me I had "several spots of concern," including multiple cavities, one supposedly close to needing a root canal. This was shocking, as I've only ever had two fillings many years ago and have never had ongoing dental issues. Panicked, I scheduled three separate filling appointments, totaling $1,282, with insurance covering $985.60 and leaving me to pay $296.40. In January, after turning 26 and transitioning to my own insurance for the first time, I was given a new estimate with a base total of $2,321, insurance covering $1,500, and my out-of-pocket cost jumping to $821. When I questioned the drastic increase in the base cost, I was brushed off with vague explanations about "complex insurance fee schedules." Something felt very wrong. I canceled two of the three appointments and sought a second opinion from a completely different dentist without sharing any information about my previous visit. They took new imaging and told me I had only one tooth with small areas of decay, nowhere near requiring a root canal. I had the filling done on February 11th and paid $51 total. I went from being told I had "several serious issues" to having one minor cavity. I am deeply concerned by the misinformation I was given, especially considering the extreme cost discrepancies and the fear-based approach used. Dental anxiety is real, and patients trust providers not to exploit it. This experience was upsetting, disappointing, and has completely eroded my trust in this office.