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    Association Specialist

    1.0 (1 review)

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    Property management

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    9 years ago

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    McGill Management - Eighteen year old smoke detector from condo building hallway that McGill manages.

    McGill Management

    (57 reviews)

    Chris Kelly was our manager. He was rude, arrogant and failed to follow through on requests. He…read morefaked a mold report -- his most egregious act. We are working with licensing agencies to have our experience reviewed. Needless to say we did not renew our initial contract. They were less expensive --you get what you pay for.

    Disappointing Property Management McGill's management, and…read moreproperty manager Brad in particular, have been incredibly disappointing. Communication is consistently poor, emails routinely go unanswered, and residents can wait months to be notified about important changes to the bylaws and community rules. There also appears to be blatant favoritism toward certain individuals associated with the HOA board, while other residents struggle to get even basic questions or concerns addressed. Offensive flags have been allowed to remain, which raises serious questions about whether community rules are being applied consistently and fairly. There was also a concerning incident after I emailed him about a consistent problem going on here. Instead of addressing the issue, he retaliated by driving to my home in the middle of the night and sending me a warning about a light being out. When Brad does respond, the replies can be completely inappropriate and, at times, seem to indicate that he doesn't even understand who he is responding to or the issue being addressed. He routinely shows up to our bi-monthly HOA meetings seemingly unprepared and disconnected from what is happening in the community. When residents point out things that should have been handled or completed, he can become overtly argumentative rather than taking responsibility and addressing the concerns. We have contacted Brad's supervisor, Chris, about these ongoing issues. Unfortunately, Chris has been equally condescending and dismissive and has given the impression that he has little interest in addressing residents' concerns or improving the situation. Despite bringing these issues to his attention, we have seen no meaningful improvement. We have also reached out to CEO Kim Merrigan, and higher manager Daneen who, like Brad, has failed to respond. When residents repeatedly have to escalate legitimate concerns simply to get basic communication and accountability, something is clearly wrong with the management structure. At this point, it honestly feels like having zero customer-service skills is a prerequisite for working here. Residents deserve a property management company that communicates, responds to emails, comes prepared to meetings, applies rules consistently, and takes its responsibilities seriously. Unfortunately, that has not been our experience with McGill's management. The emails I've attached are a perfect example of the communication issues residents are dealing with. Brad responded to my emails as though he were communicating with a former HOA board member, rather than the current resident who was actually contacting him about ongoing issues in the community. His responses were not only inappropriate for the situation, but demonstrated that he either failed to read the emails carefully or did not understand who he was communicating with. When a property manager cannot even accurately identify the resident he is corresponding with, it raises serious concerns about how much attention is actually being given to residents' concerns .

    Leading Edge Realty Advisors

    Leading Edge Realty Advisors

    (1 review)

    I am a professional architectural and interiors photographer, and recently worked with Chris Demas…read moreon a few of his clients homes for sale. I simply came here to say that working with Chris was nothing short of amazing; from initial conversation, to coordinating meeting at each property, to communication (with his clients, and myself) - he's been consistent and incredible; start-to-finish! Do not hesitate to reach out to Chris if you need an honest, kind and personable realtor with integrity! CHRIS DEMAS ROCKS!!!

    From the owner: Enjoy hassle-free property management from our expert property management firm, leveraging…read moretransparent communication, accountability, and ethical practices. As proactive problem solvers, we reduce Landlord stress, drawing on firsthand experiences as property owners and local experts to navigate the area’s nuances. Our small size ensures personalized attention with customized strategies, keeping tenants happy to minimize turnover, vacancy and costs. Leading Edge maximizes your ROI through strategic pricing, optimizes rental income, and increases property value with proactive maintenance. Secure the ideal commercial property for lease with our expert brokerage services. We elevate your workspace through strategic planning and cost optimization, minimizing business property for rent expenses. Our proven, transparent framework ensures tailored commercial space for rent solutions, creating thriving environments for your success. Contact us to find your perfect commercial unit for rent today. Navigate commercial real estate transactions with ease through Leading Edge Realty Advisors. Our expert brokers connect buyers and sellers, offering tailored solutions for commercial property for sale or business property for sale. With transparent, ethical processes and market expertise, we maximize value and simplify deals. Contact us to buy or sell property today.

    Cottage Hill Property Management - Or beautiful condo building.

    Cottage Hill Property Management

    (15 reviews)

    One star is more than REIS deserves at this point. We recently had a condo real estate transaction…read moreand REIS is the management company that was hired by the condo board. Charles Freitag, the owner of this company, was extremely irresponsible and negligent responding to our attorney's requests. Apparently, he is the only individual at REIS that was able to complete required documentation for the closing. We were informed he was out of town for almost two weeks, pushing back the closing date multiple times. As a former business owner myself, I always had to have a back up if I was out of town. This ensures customer satisfaction which in turn builds trust with your business. Our attorney began contacting REIS the day after the contract was signed. There was no response. Both the buyer and seller's attorneys as well as the lender for the buyer, and the real estate agents worked diligently to complete the transaction. Nothing could be completed until Charles completed the necessary documentation appropriately. One simple document was not completed correctly. We even contacted the condo board to see if there was something the President of the Board could to to expedite the closure, without success. The sale of this unit had multiple delays due solely to Charles' negligence. In addition to the frustration felt by the seller and buyer, who was ready to walk away from the sale, the multiple delays and inability to have another employee complete simple paperwork, cost both the buyer and seller thousands of dollars, in additional fees. We spent at least $3000 more to close on this unit strictly due to his negligence. The required document requested from the lender was a standard inquiry required by lenders. We attempted every avenue to get this property closed in a timely manner, without success. It is a shame that the owner of a management company is unable to delegate someone in the office to assist with responsibilities when he is out of town. I know that this is a multigenerational company, and it is disheartening that Charles is unable to conduct business honoring his families name.

    The REISS claims: They assume responsibility for collecting…read moredues from condo residents, for creating budget, and managing your billing and accounting?! Condo residents have no rights besides paying dues and fines. Board doesn't take in consideration any of our requests. They do collect money way too aggressive, and do not allow residents to vote on major improvements, or special accesments. Not people friendly!

    Invitation Homes

    Invitation Homes

    (229 reviews)

    Norwood Park

    This review is for John C's handyman work. We've had several issues with our home overall and…read moreservice with invitation homes, which comes with the territory of them managing so many homes. John was very knowledgeable and friendly. I appreciated his tips to problem solve and think he genuinely cares to help tenants.

    If I could give IH less than 1 star I would absolutely do so. Having been a tenant for the last 10…read moreyears, I am more than qualified to leave this review. Having been sued multiple times, you would think IH would do something to change the way it operates. Sadly, it has not. IH does in fact nickel and dime its tenants for EVERYTHING! I currently pay the following fees every month: $9.95 "administrative fee" which is apparently because the water bill is in IH's name. Hmmmm, I am more than capable of saving that $119.40/year and putting the water bill in my own name and paying it, as I do all my other utilities each month. Then there's the $9.95/month HVAC filter fee. What a joke. I certainly know of some HVAC filters that are less expensive than $9.95!! I am charged $30.00/month for a "smart home" fee. Now, a smart home is supposed to be a digital thermostat, which my home DOES NOT have and a keypad on the front door. Really... Come get your keypad, I'll save the $360/year and put my own keypad on the door. Now, I just received a lease renewal advising me that I have to pay $85/month for Comcast internet and cable. Excuse me! Who the hell is IH to tell me that I have to have cable, how much I have to spend for it, and with what provider? I don't have Comcast because much like IH, they have God awful customer service!!! Moving on to IH's contractors and repairs. Over the course of the decade I have lived there, the dishwasher has never worked, not since the day we moved in. Ever. I have requested maintenance twice. The first contractor came out, turned it on and said it works fine. To which I replied, simply because water starts, doesn't mean it cleans dishes. The second contractor actually made an effort, but the dishwasher still doesn't work. The bathtub spout leaks, the bathtub needs to be refinished...again, there are numerous minor issues all of which I handle myself - screen repairs, moldy siding, flaking paint on the exterior, fascia and soffit repairs needed, etc. because their contractors are awful. However, the biggest issue, the roof leaks, and has for years. Several roofing contractors have advised IH that the roof needs to be replaced and IH refuses to hear this. Instead of doing what needs to be done, they put a band aid on an arterial bleed, patched the drywall inside, painted it the wrong color and a year later, we are back to square one. The roof is again leaking IN THE EXACT SAME SPOT! This is how IH handles everything...half assed! When I advised them to come trim the overgrown trees hanging over the garage and tangled in the electrical lines, they told me no. I replied, that's fine, but when storm seasons comes, and the tree comes down, don't say you weren't warned. I trimmed everything myself. I am 56 years old, a retired contractor and I get on a ladder, chainsaw in hand because IH is a slumlord that cares about nothing more than collecting as much money as possible from its tenants at any cost. I am now attempting to speak to somebody about the lease renewal that was e-mailed to me. The lease renewal states to call XXXX at this number or email him at this address with any questions. The number is no longer valid and the email address comes back as no longer with the company. When you call the local office to speak to somebody, you get someone on the phone you can't understand asking you 100 questions who refuses to transfer you to a lease specialist. You may ask why I am tolerating this garbage. I am at a transitioning point in my life where I am paying off a great deal of debt and then looking to move out of Illinois, otherwise I wouldn't be. Fortunately, I can do most of my own repairs, and what I can't, my son can. I have an excellent attorney and will not let IH screw me out of a dime of my security deposit when I do leave. Future tenants beware.

    Association Specialist - propertymgmt - Updated September 2026

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