I'm insured through a local insurance agent, but I'm required to deal with Assurant as a 3rd party. Other renters may have the same bad experience with Assurant that I've had. But I hope to attract the attention of building owners and landlords: if you opt to use Assurant, consider the impact on your own reputation with your renters. *** If you are a renter living in some state other than South Carolina, then even if you have an insurance policy through an agent you've chosen yourself, your landlord may require you to interact with Assurant. You may need to ask your insurer to add the South Carolina address of Assurant as the "interested party" (or similar term) on your insurance policy. Assurant sells insurance and also offers a service to check and approve insurance policies. You can see how this could lead to a conflict of interest. You may need to jump through Assurant hoops every year. They have opportunities to advertise to you and try to sell you insurance, but you get no additional benefit whatsoever. Just additional effort. And if you don't work within the time schedule they set, your insurance may *automatically* revert to Assurant. Jumping through Assurant hoops can mean requesting a PDF copy of your insurance policy, visiting the Assurant website, providing your contact information to Assurant (that I certainly don't want to provide), and then wait for their approval. It may sound easy, but why should I have to deal with this company at all? And if I want to talk to customer service? They may record the call "for training purposes." Training people? Training AI? The option to refuse the recording isn't offered, which skirts close to violating the law in states that require both parties to agree to a recording. What if I were to refuse to be recorded? Would I be denied access to customer service in any meaningful way? And the reason I want to complain to customer service is that every year Assurant will send a warning email: "Your Policy is Expired or Canceled." That isn't true: my policy, as is quite normal, renews annually. Same policy number, same agent, for many years now. Despite having my email address and proof of past insurance, Assurant doesn't send a reminder email a week or two in advance. So easy to do! And why should they send a reminder email? * They are a 3rd party. It costs me time (therefore money) to interact with them. Assurant could be replaced at any time by the building owner. * Sending reminder emails is a practice so commonplace that it's odd when a company of the size and means as Assurant doesn't do it. * It's exceedingly easy to tweak an email. Why not do it? In prebuttal to comments like "that's normal for customer service" or "that's just our process" or any other thought-terminating cliches, I'd say that it's not normal, and simple processes can be changed easily. My local insurance agent is more personable, responsive, and understanding than any person at Assurant I've contacted so far. As long as Assurant insurance is offered as a bundle with rental agreements, the company may have little to no incentive to change practices. About all I can do is commit to never buying their insurance. So if you're a building owner, landlord, or property manager, PLEASE consider whether bringing in Assurant as a 3rd party is worth the frustration on the part of your renters. read more

Worst ever!!Sitting on check from insurance company. They represent CMG mortgage. I cannot pay for roof until they return the check. When you call they dont give a crap read more

If I could give ZERO stars I would! They do insurance approval and check endorsing for Freedom mortgage. My roof was damaged by hail and developed a leak. State Farm Insurance company was fast to resolve claim. They're check payable to me and Freedom. Check was sent overnight mail WITH an overnight mailed paid for by me on August 10 th. It arrived August 11th. As of Friday August 14th supervisor Angie said the endorses check left their building USPS express August 13th at 7:04 pm and gave me tracing number. Postal service doesn't show it. Another Assurant employee gave ma a Fed Ex Express tracking number. It shows no movement. I have filed a theft of mail report with USPS police. This company is full of incompetence and liars! read more

I've never dealt with such a terrible company in my whole entire life! I have been lied to since the beginning. I filed a claim on my property for water damage in late January. I had an adjuster come out the same week and had a check by the end of the next week. This is where it gets really interesting. I mailed the check overnight together with a self prepaid mailed envelope. The gentleman at the post office sealed the envelope and it was on its way. The envelope was received and signed by T. Moore the next day. First they told me that it would take 2-3 business days to endorse my check. So I waited, and called them back after 4 days. When I call back, someone else tells me that it's 3-5 days. So I wait for the 5 days. I call again and ask them for an update on the check. I was told that they still have not received the check, only the self prepaid envelope? I was really confused because the check was attached to it with a paper clip by the gentleman at the post office. I saw him attach it and seal the envelope in front of me. So Assurants response was that they were going to send out an email. Every time I would call their solution was to send an email and for me to wait 24-48 hours to get some kind of response. I never received any kind of response. I would ask to speak to a supervisor, but for that they needed to put in a request and that would take 24-48 hours. I never got a call from a supervisor until just yesterday April 15, 2019. She said she was going to look into it and call me back by the end of today. I didn't receive any call. I've called my mortgage company and unfortunately all they do is transfer me to Assurant because that's the department in charge of dealing with insurance claims for them. My insurance company is already issuing my 3rd check by the end of this week and I want to see how this goes. Maybe "not receiving" the check the first time is believable. So this gets good. The damage on my property has gotten bigger with the storms we've had in the past 2 month. The construction contractor I hired has found more major damage since last time. I've already talked to my insurance and USPS. Everything has been getting documented. I have 3 kids, one being a newborn and the house is now uninhabitable. It's logical for the insurance to feel that it's unfair to have to pay $20k more in damages plus an extra $7,500 a month for me to live somewhere else because of how you guys work. I have my lawyer ready and so does everyone else working with me. What you guys do is so dirty! This company is DISHONEST, CORRUPT, UNPROFESSIONAL, and UNSCRUPULOUS!!! I don't know how any of you can sleep at night. We'll talk soon Assurant! read more

These people are the absolute worst, they lie to you, only tell you half of what you need to do, all the while they sit there and play god with all of YOUR insurance claim proceeds and you sit at home frustrated and your house is in pure disarray because they want to hold on to your money as long as they possibly can. You can NEVER speak to a supervisor, there is NEVER one there. And if you're lucky they will put in a request for one to contact you back, but it takes 24-48 hours and each and every time I never receive the call. I don't know how this company stays in business as they don't care, don't try and help you. I could spend the rest of my life espousing all of the horrible experience I have had over the last few months trying to get my home fixed after wind damage to my roof in May and my house flooding in September. I'm sitting here staring at unpainted sheetrock, concrete floors, and a kitchen with cabinets only, no countertops, no sink, no appliances except a refrigerator. These people don't care. My roofer did the roof job after they sent me the first 25% check, that was several weeks ago. I have requested twice for an inspection and they keep cancelling it saying they don't have all of my paperwork. Funny thing is that all of the paperwork was sent in months ago. I would not have gotten the first check in the first place without it. So what's the deal? I wish I had a better approach but like I said, you can't speak to a supervisor, and nobody cares. You just have to jump through flaming hoops while stark naked and soaked in gasoline. read more

Horrible customer service! They do not communicate anything with you, and they purposefully stall and delay your claim process! I have never met such a corrupt company! read more

The absolute worst company that has ever existed. They are a front for mortgage companies to delay your rebuild process, be completely vague with requirements, and to stall as long as they can. They have no complaint department and you can not request to speak with a manager. I was forced to use them by my mortgage servicer and after this experience, I would rather have moved on and not rebuilt my house. Common sense has no place with them. read more