My first car was purchased here, in 2021 when I was in college! In a way, I regret buying a car…read moreduring that time, as there was a car chip shortage so limited car inventory at many dealerships & prices were marked up for this reason. I was leaning towards getting a used low mileage car but due to the chip shortage, a used car was not much cheaper, so a new car it was! I had gone to multiple different Honda dealerships all around MA just looking for somewhere to have ANY car left on the lot to buy. Originally, I was not even looking into getting a Honda at all but I was intrigued by hybrid vehicles! Ended up getting a Honda Insight Hybrid that had cloth interior and if I wanted leather, it would've been another couple of months until it would arrive lol. It was the first cloth interior car that I ever had/driven & it was not a fun time. Stains easily & super difficult to clean! The car itself was great though, can't complain. The estimated mpg was said to be ~55mpg but most of the time, I am able to get 77/mpg, so definitely gas efficient & only cost me ~$20/tank of gas. For example, a trip to NYC and even driving through NJ/Fort Lee, I only had to fill the tank once on the way back in RI! So this is a great commuter/road trip car. It's too bad they stopped manufacturing this model in 2022. BUT if I was not in so much of a need of getting a car at the time, I probably wouldn't have ever gotten it. This is because the salesman I had wasn't great & was actually a college kid lol. Very pushy attitude and was not knowledgeable about the cars offered at the dealership... This unfortunately goes for most of the salesmen/saleswomen here though. I never went here for services, only have to deal with oil changes still and haven't had any actual issues yet to this day.

Purchased a 2018 GMC Arcadia from Nucar Hyundai of Norwood…read more Noticed the rocker panel was falling off a week after picking up vehicle. Was told by Marc, salesman who sold me the vehicle, that nothing can be done since I already picked up the vehicle. He said if it was noticed before picking up car it would have been fixed! Terrible customer service! Rocker panel can cut your leg entering and exiting vehicle as well as the potential of falling off and causing an accident. Would not recommend purchasing a vehicle from them.

Recently traded in our Pilot for a new Mazda CX-5, and the customer experience from end to end was…read moreno less than exceptional. My care team, which consisted of Ray, Sami, Stephen, and Alex, was polished and streamlined, which was much appreciated by this very busy toddler mom and tech professional. Right at the get-go, Ray understood my need to have everything lined up and ready to go so he answered most of my questions ahead of my arrival at the dealership. Already sold on the idea of a Mazda, I completed my credit application ahead of time, and had already narrowed down my options between the different vehicle types. Once I finally made it to the dealership, Sami had the car ready for me to test drive and we went over the paperwork in less than half an hour. Stephen then helped me choose a couple of great warranty options that I didn't even think to get, but I know will already pay off. On the day of pickup, Alex was gracious enough to walk me through all the different options in the car and patiently waited until I was done asking random questions. Alex and Sami, come to find out, had gone to work that morning on their day off to make sure I was able to have the best pickup/send-off experience. Thank you to this amazing team for the superior customer experience. 5 stars all the way!

Bought a used car in Feb 2025 & in June 2026, with no warnings whatsoever, gas pedal completely…read morestopped working. had it towed & mechanic advising new motor needed! contacted Ira Mazda, their reply was service is here if you need support, then what auto would you be interested in looking for? LOL, Seriously? This one lasted 16 months, won't be buying here again!

Have been going there for several years and they till this day have the best customer service from…read morestart to finish. Also if you get to choose who you work with in service as for the gentlemen by the name Matt or Jesus

I purchased a vehicle from Mercedes-Benz of Westwood as an out-of-state buyer, my experience was…read moreone of the most frustrating vehicle purchases l've ever had. My salesperson was Matt. Before traveling out there, I specifically confirmed how the out-of-state registration fees would work. I was quoted one amount, but when I arrived, the numbers were suddenly wrong. This completely disrupted the financing check from my bank and forced me to unexpectedly come up with over $1,500 cash on the spot. What should have been a simple 1-hour purchase turned into an 8-hour ordeal because the dealership was waiting on paperwork they ultimately didn't even need. It became very clear during the process that handling an out-of-state sale was outside of Matt's comfort zone, and the confusion reflected that. Things got worse when I sat down with the sales manager, Ravi, to complete paperwork. The paperwork had to be corrected and redacted because the math and registration figures were wrong. The only people in the building who inspired any confidence were the staff at the welcome desk. The biggest issue came after the sale. About 3 months later, my bank notified me that my loan interest will be increased because the lienholder still had not received the vehicle title. That was the point in time I learned Mercedes-Benz of Westwood was using a third-party company from New York called It's-EZ to process titles and registration. This was never communicated to me during the purchase process. To this day I have been unable to locate my title. When I called the company myself, they could not tell me when the title was sent, could not provide meaningful information, and eventually hung up on me. I am now almost 6 months into ownership and my lienholder and DMV still do not have the title. This entire purchase process was far more complicated and disorganized than it should have been. I would strongly caution any out of state buyer, or in state buyer, before doing business here.

I've never left a 1 star review, but my experience with Nucar Toyota of Norwood was frustrating…read moreenough that I want to warn others. We called ahead to schedule a test drive and were explicitly told that a RAV4 would be available. However, when we arrived, we were greeted by a salesperson who immediately launched into a sales pitch about limited inventory and reserved vehicles, none of which addressed the reason for our visit. When we redirected the conversation and asked about the test drive, we were told that no RAV4s were available unless we first placed a deposit to reserve one that's on the way. Being asked to commit financially before even test driving the car felt unreasonable, especially given what we've been told over the phone. Later in the day, we receive a call from them and when we shared our experience, the person told us that there was actually one available for test driving. It was extremely frustrating that we drove an hour there and back for nothing (esp. when gas price is through the roof now!) I recommend that others confirm details very carefully before visiting and avoid feeling pressured into making a decision on the spot. There are other Toyota dealerships that will take better care of you.

I keep getting email spam from these scammers so sharing my past experience on yep now as well…read more Avoid this bait and switch dealership. Website and third party sites list cars they aren't ready and willing to sell, they will setup an appointment to see and buy a car they have no intention of selling you and try to redirect you to more expensive cars. Their staff has no idea what cars are available and they think that's just fine. If you are looking for their better business bureau complaints they changed their name from Boch to Nucar so complaints are under Boch

May 2, 2026 I scheduled an appointment…read moreat:https://www.mopar.com/ I requested three services: 1. Excessive noise; requires replacement of the Exhaust Flex Pipe or Front Exhaust Pipe. 2. Oil leak at the engine gasket/seal location. 3. Engine oil change. Date/Time: May 5, 2026, 7:30 AM Location: Central Chrysler Jeep Dodge (Change Dealer) 56 Providence Hwy, Norwood, MA 02062-2622 May 5, 2026 I dropped the vehicle off at Central before 7:30 AM. By 8:00 AM, I had not received any updates regarding the vehicle's repairs. I left in a rental car. After I sent an email inquiring about the repair progress: At 1:50 PM, I received an update regarding the repairs. The cost for replacing the Front Exhaust Pipe: $1,870. Pre-tax cost for replacing the engine valve cover gasket: $900. Parts were not in stock and needed to be ordered. May 7, 2026 The parts arrived, and the repairs were carried out. Repairs and testing were completed before 6:00 PM. The total bill came to $2,940, which was $800 higher than I had anticipated. My ratings are as follows: 1. Service: 4 Stars. This is credited to Dang's professional and prompt service. 2. Price: 2 Stars. Very expensive; The total charge for replacing the Front Exhaust Pipe (parts plus labor) was $1,981. Front Exhaust Pipe - Mopar (68225541AC): The Mopar retail price is $857, but Central priced it at $1,245. 3. Time Required: 2 Stars. I had to rent a car for three days. 4. JEEP Vehicle Quality: 2 Stars. In the 3rd year of ownership (approx. 33,000 miles), the Exhaust Flex Pipe cracked. I spent $200 to have it replaced at a muffler repair shop. In the 4th year (approx. 40,000 miles), the engine valve cover gasket began to leak oil. In the 5th year alone, repairs are expected to cost $3,000. 5. Dealership Parts Inventory Management: 2 Stars. I booked an appointment online, specifying the fault and the parts requiring replacement; however, the dealership lacked effective and timely follow-up, and their inventory management was inadequate.

John Marcel was great, Elton was also great and helping . Dealership awesome. Evie Holmbergread more

If you going here for your annual car maintenance yes this place is exceptional…read more Appointment and walk-in based. Great. Recently I've been going here and I have had absolutely NO PROBLEM WITH THE STAFF. George has been exceptional, Marc has been exceptional there are two others who have worked with me and no trouble at all They've all treated me well I have had nothing but great service from everyone. EXCEPT this one particular fall day in. November. I go in to get my car inspected and immediately it started off horrible. The guy who greeted us seemed to be new & he had great customer service skills it was until he went over to a senior advisor NOAH STERN is where shit went left. First off, we was greeted with an attitude I guess we disturbed his working progress and it wasn't until I let him know what I was here for is when the tone changed, then it came time to check out my car. (Keep in mind you I have NEVER been pulled over, stopped or nothing for my tints, but let NOAH tell it. They was too dark) I proceeded to let him know, No, they were not and prior to him taking my car in the back I told him if it's not going to pass inspection let me know I will take it somewhere else. 30 minutes lates Noah comes back, with "bad news". I'm sorry you didn't pass the inspection... I asked if he put the R on the car and he informed me yes they had to. So even after I let him know. He did whatever he wanted to do anyway. You lied about my tints being too dark You lied about where I could have my front windshield Tint placement. The AS-1 line was no where, where you pointed and now 4 months later I am fighting with the RMV to get a tint waiver as I watch all these other cars drive by me with super dark tints way darker then mine. But this particular day. You was having a bad day and decided to take it out on me. I am not happy. I will never ever deal with him for as long as I come to Acura. If he is the only advisor open I will wait or come back.

I made an online appointment a week in advance for an airbag sensor recall, expecting that my…read moreappointment time actually meant something. Instead, I was met with some of the worst customer service I've experienced at a dealership. When I walked in, no one acknowledged me. Bryan was standing directly in front of me, looked up briefly, then went right back to his phone before eventually deciding to help me. There was no greeting, no "How can I help you?", no explanation of the process, nothing.He informed me the repair would take 3-4 hours and that there were no loaner vehicles available. When I questioned why I even had an appointment if I was going to be waiting that long, he compared it to a doctor's office and said they take the car back and a technician eventually gets to it. If that's how appointments work, customers should be told that before they arrive so they can plan accordingly. What really stood out was the complete lack of hospitality. I wasn't told where the waiting area was, where the restrooms were, whether there was coffee or water available, or anything else that would make a customer who was expected to wait several hours feel welcome. I had to figure everything out on my own. I even suggested that the dealership call customers ahead of time when recall appointments are expected to take several hours, especially when appointments are booked online. My suggestion was met with nothing more than a shrug, which made it clear customer feedback wasn't important. About 3 1/2 hours later, I received a call saying my vehicle was almost finished. However, the following day I checked my vehicle app and the recall is still listed as open. Whether the repair wasn't completed or the system simply hasn't updated, it doesn't inspire confidence. I understand that recalls can take time and that loaner vehicles aren't always available. My issue is the dismissive attitude, poor communication, and lack of basic customer service from start to finish. A simple greeting, a brief explanation of the process, and directing customers to the waiting area would have gone a long way. Unfortunately, this is the closest dealership to me, but based on this experience, I won't be returning unless I absolutely have no other choice.

This was my first experience there at the Enterprise car sales in Norwood Massachusetts. It was the…read moregreatest experience I've had buying cars to date. Everyone there was so helpful and the amount of time that it took for them to help me was wonderful and quick. When I first contacted them I had a situation where I nolonger had a vehicle. I had put the call in the day before the next morning they called me and said that they had everything ready and approved. Even though I was a little difficult in changing my mind they still got me what I wanted. I walked in and I was so amazed by what I saw as an inventory in the dealership. The car that they had picked out for me I was amazed by it. It was the perfect vehicle, but I wanted something a little larger and an SUV. They work with me and within a short period of time they got everything done and I had to vehicle I had set my mind on. Thank you Enterprise car sales of Norwood Massachusetts. I am humbly grateful for what you have done to help me in my need. I would recommend you wholeheartedly to anyone who's looking for a car. Sincerely, Elwood H. Johnson

Very friendly staff. Super knowledgeable about there vehicles inside and out. No haggling when it…read morecame down to the negotiation. They give a price for out the door. Definitely coming here again for my next purchase