I highly recommend Audi Westwood and the sales person with whom I worked there, Jeffrey Lowre. I bought a car from Jeffrey and Audi Westwood on-line from Chicago, and got a wonderful deal. It was my first experience purchasing a car from another state. Buying a car from another state presents a whole host of challenges, many of which I was not fully aware. But I became more aware of some of those challenges right away, including the difficulty in registering the car bought from a Massachusetts dealer in Illinois. Because the car market is now a national market, we really should nationalize what are now 50 different car registration requirement platforms, but I digress. At EVERY turn, Jeffrey and Audi Westwood stepped up big time and navigated those challenges in more than satisfactory ways. Jeffrey and Audi Westwood were very responsive, and nimbly and effectively navigated ALL of those challenges! Multiple times when I needed documentation that I did not have to address issues with the State of Illinois and the City of Chicago, Jeffrey got those to me immediately. I would eagerly purchase another car from Jeffrey and Audi Westwood! I was so pleased with my experience with Jeffrey and Audi Westwood, I sent them a little taste of Chicago! read more

Audi Westwood - Car Dealers Near Me - Westwood, Massachusetts

For a Luxury brand vehicle, Audi and its services are awful. I purchased a brand new 2025 Q5 May, 2025. Within the first month it wouldn't take any gas. That was the first issue. They begrudgingly gave me a service techs car as the loaner, but had to put up a fight to get it. (They kept my vehicle for nearly a month.). Fast forward to yesterday, got a flat tire and called Audi Roadside Service at 8:50 am. By noon the tie company still wasn't there and continued pushing back the time of arrival. I tried Audi Roadside repeatedly for help and also tried Audi Westwood who were if no help. I was told by a Service Mgr that I should have picked the tow company to change the tire they would have been quicker. Requested another tow same issue. They took my tow but when another call came in they took that first and left me on the list even though I was assigned first. 8:50 am -4:30 pm waited for assistance to no avail. Finally had to call private tow who were great. Even plugged the tire for me. Today I tried to call to get an appointment have left messages. Crickets. No response. Which was similar to yesterday. They keep saying they will call back but never do. Awful service and Audi Westwood employees are not pleasant to deal with. Since when do companies think it's ok to not get back to people?! Major regrets! read more

Avoid purchasing with them!! Trying to get you to buy a car they will tell you anything and not follow through! I purchased a 2019 Porsche from them and the bumper was broken so I wasn't even going to go see it and the online communication person Nick told me all their cars go through repair and touch ups before I take it home. Waited a week for them to "fix" the car went to pick it up today and nothing was fixed! I was told by another sales women that th auto shop said it was "part of the deal" little did they know I have texts to prove it wasn't part of the deal! When I asked the manager on duty "bratt"? He told me he doesn't know either so I have to wait for another person who was involved in this to get back to me. If I didn't have text evidence they would've just denied it! Please make sure you have everything in writing before purchasing from them because if I don't get a fair answer from them I'll be going straight to the attorney generals office and anywhere else I can to file a complaint and speaking with my lawyer. Please be careful! read more

Normally would not go to the dealership for an oil change for obvious reasons, mostly related to pricing. But I really needed an oil change, didn't have time to find an indie shop nearby, and I found a coupon on the website. Had an appointment at 3pm, got there on time, and got my car back around 5:30pm. I'm a remote worker and used their Wi-Fi with no issues and wasn't pressed for time but it's something to consider if you're just planning on waiting with no entertainment. There was an (expected) upsell for more service but I declined and they gave me no problems. The coupon was honored and honestly, the price was more than fair so was happy to pay it. I'd come back because I had a decent experience but I'd only come back with a coupon. read more

Audi Westwood - Interior - Car Dealers Near Me - Westwood, Massachusetts

Horrible customer service! Stay away! Purchased 5 vehicles from here and they dont care! Unbelievable! Go see the smart ass cashier in the service dept what a real winner! Horrible stay away read more

I was supposed to test drive an Audi Q3 listed on Carfax. SATURDAY July 18th. Nick wanted me there FRIDAY MORNING but sold the car THURSDAY night. I was traveling from Plattsburgh. This is unprofessional, no excuse. Do NOT deal with this dealer who could care less where you are from. This has been reported to AudiUSA and Carfax. read more

I owned a lexus before, and the service there is far superior to Audi Westwood. I'm there 4+ hours for just an oil change; I was told for services greater than 4 hours I would be given a loaner, they never have one available, communication is horrible. I have had my car in for service more than 3 times for the same issue. I will be trading my car in for another Lexus. read more

My husband and I purchased a new 2025 Audi Q5 from Audi Westwood in February 2025. When meeting with the finance manager to go over financing, they refused to match the interest rate they advertised on their website. He tried to claim it was only for certain vehicles, but couldn't provide an excuse when I showed him it was the same vehicle listed with that interest rate. If it wasn't for my husband really wanting the Q5, I would've left right then and there. And given the problems with the car since, I wish we had left. Here's the review for the service center: My husband and I purchased a new 2025 Audi Q5 from Audi Westwood early in February 2025. In June, with approx 2,500 miles on it, it started to have a "Drive System Malfunction". The car was in and out of the shop three times and for the majority of the month of July. I'd get the call that the issue was fixed, only to drive away and have it resurface before I got home. Because it's a new vehicle, we started pursuing a buyback from Audi under the state's lemon law - and we're still waiting on that determination. I spoke to the service manager (Justin?) and he said they'd even help us with that process. On July 14th, when I went to present them with a letter officially saying we'll be pursuing the lemon law and also to meet with Justin, he refused to meet with me. And instead of providing any assistance, I was given a generic 1-800 number for Audi. One common theme I've noticed is that they don't return phone calls and do a terrible job of keeping you updated on your vehicle's status. My car is back at the dealership again with a check engine light and calls to the service manager again went unreturned. The check engine light ended up not being a big deal, but I still never got a call back from the service manager. Luckily I ended up having a decent service advisor. If you expect good customer service and communication in your dealing with a dealership, I highly recommend you go somewhere else. Clearly their concern lies only with selling the car. read more

If you are looking to purchase or lease an Audi vehicle, go see Joyce Zavolas at Westwood Audi. With her friendly and professional attitude, she will guide you thru the entire buying process - stress free. Joyce is always attentive to your requirements and will resolve any questions that you may have. Interacting with the Finance Dept., getting a trade-in value for your car, registration, and final delivery, Joyce will expertly coordinate each step with you. I have leased several Audis from Joyce over the past several years and she has always been great to work with. Richard W. read more

While the CSR, Mikayla, was exceptional, the service director Nick is unprofessional at best. I decided to service my 2025 Audi RSQ8 Performance there because of the convenience of the location. My vehicle had a full paint correction and Modesto ceramic coating applied. For this reason I declined a post service wash. The wash happened regardless and photos taken due to how horribly it was done. The result left my car covered in scratches. Nick's response was "we won't be doing anything for you" after asking that they return the finish of the car to the condition it was in before my service. He did add that I have a nice day before hanging up on me. read more

Service department lied! In and out service first thing in AM. Agreed ! When arrived told not so; and, had to leave vehicleI. I purposely set up the appointment around my work schedule. Service not performed and left dealership discussed. read more

This review is specific to service, not sales, but in my mind they are connected. When a customer calls with a reoccurring engine warning related issue that was seen and "fixed" by your technicians, you should prioritize getting that customer in for service. I was under the impression that Audi holds emergency appointments and loaners for these types of situations and I wish that I was offered more flexibility instead of short answers. I love the Audi brand and I'm loyal to the performance and design but based on my experiences with the service department, I'm not going to Westwood to purchase my next vehicle out of spite for how I feel I was treated over 3 different interactions over the past couple of months. Call me petty but how you make customers feel matters and affects both short and long-term purchasing decisions. read more

This dealership never has a loaner available! Their confirmation emails and texts are misleading and they leave you stranded for multiple hours on end while they do basic service... Why tell people you have available loaners and have them leave comments to request one? And then have your service advisors be passive aggressive and telling me that I should be good to wait two hours? On top of that I was asked if I was able to request a loaner on the website, There is no way to request one! Absolutely unacceptable service from one of the big three luxury brands... Just have it serviced at an independent mechanic and save the hassle. read more

Audi Westwood - NO OPTION TO REQUEST LOANER YOU NEED TO LEAVE A COMMENT THAT THEY DO NOT READ - Car Dealers Near Me - Westwood, Massachusetts

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AVOID AVOID AVOID - I cannot stress this enough. I wrote a Google review and they edited their initial response claiming I wrote multiple reviews. Lol who does that? Originally Nick had responded wanting to help. The big corporate bully is trying to go after the little man (woman). Horrible horrible experience. I was charged 10K in repairs which is almost half the cost of my car and I couldn't even get a call back. Extremely upsetting. I eventually talked to Nick on the phone and he was not very apologetic. He even said "I don't know what you want from me" ummm an apology would be nice. There are many places you can take an Audi for service. Trust me when I say DO NOT take your car here. Very upsetting experience. Go to Audi Norwell or anywhere else - save yourself the horrible and expensive experience. read more

Audi Westwood - Google review drama - Car Dealers Near Me - Westwood, Massachusetts

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This thank you is coming much too late, but I wanted to be sure to share my wonderful experience with Joyce Zavolas at Audi Westwood during the purchase of my 2025 Audi Q5. Working with Joyce was, without question, the most pleasant experience I've ever had buying a car at any dealership. Her immense patience and genuine joy were infectious, and she made the entire process--from start to finish--smooth and enjoyable. Even at the end of a very long day for her, Joyce sat with me to ensure everything was set up in my new car so that it felt effortless and comfortable, almost like stepping into a second home. What a beautiful car, and what an outstanding experience! Thank you so much, Joyce! And I can't end this without also thanking Joyce for guiding me toward leaving gray behind and embracing District Green--I absolutely love it. read more

My service rep pushed an unnecessary upsell, acted rude when I refused, changed the promised service timeline, and denied Uber transportation because my house was 12 miles away, beyond their 10-mile policy. The experience was frustrating, so I went to another dealership where the experience was completely positive. I will never buy another car, go back for service, or recommend them. read more

I Receive emailed coupons regularly from Audi Westwood. When I scheduled the service and told them I had a coupon there was no problem. Before driving to the dealer in Westwood I called to find out if I would be required to also get rotors installed if I used the brake pad coupon. The person on the phone said it would not be warranted but yes I could just get pads without rotors. When I arrived at the dealer (40 minute drive) I was told the coupon doesn't include install of the brake pads just the pads themselves. This is the most insane thing I have ever encountered at a dealership service department. I'm convinced they use this coupon to get people into the dealership to strong arm customers into getting their brakes replaced. The coupon is useless! read more

Audi Westwood - Car Dealers Near Me - Westwood, Massachusetts

Got service on tire and next visit the belly pan was mysteriously missing. Believe the mechanics may steal parts from the car and resell them when doing service. Also had tire insurance and they did not honor. Highly overpriced service overall and not reliable. read more

Service is the worst. Estimated 2 hours for 20k oil change. Charged over 1k and took over 4 hours. They would do better if they set realistic expectations. The rep knew when I arrived it wasn't going to be done in 2 hours. Horrible customer service and ridiculously overpriced. read more

Smooth and transparent buying process. No pressure. Courteous staff both sales and service departments. Fair pricing. I would recommend this dealership without reservation. read more

I recently visited Audi Westwood for the first time, and my experience was a mix of positives and frustrations. The positive part of my visit was working with Junior Sales Rep, Chris, who was incredibly professional, welcoming, and knowledgeable. He patiently answered all my questions and truly did his best to assist me throughout the process. As expected, we went through the classic back-and-forth negotiation with his manager (I believe his name was Kevin). While I understand that this is part of the car buying process, the drawn-out back and forth game lasted over an hour and a half, only for manager to finally step in and attempt some last-minute "magic." Unfortunately, the deal ultimately fell through over just a couple of hundred dollars... not a huge deal, but it left me wondering why we had to go through such an inefficient and time consuming process in the first place. For the General Manager at Audi Westwood which probably answer via marketing department, I strongly recommend streamlining this negotiation process. Saving customers' time, whether the deal closes or not, leads to a better overall experience and increases the likelihood of future business. Efficiency benefits everyone, customers can get back to their day, and your sales team can focus on selling more cars rather than spending hours on negotiations that could have been resolved much earlier. Overall, my experience was positive because of Chris, not because of dealership management. If you visit Audi Westwood, I highly recommend working with him! Thanks, Osh read more

Worst customer service cashier I have ever come across. Rude and unprofessional! 2nd time I had to deal her. Audi Brookline is by far the one to go to! read more

Great Dealership and Service Department especially Ed S. and Renan A. My wife and I have an Audi Q5 and Audi Q7 and got them serviced here recently. The team and the service advisor named Renan possesses excellent problem solving skills, does great analysis and is very knowledgeable about Audi. They are Superb in customer service and showed that they care about vehicles but also the customers and they handled everything well, got our problems fixed and was honest about everything. Renan helped us understand the services required and offered to work with us on timing, providing a loaner. In summary we provide an A+ rating for Renan and the team and we can assure we will be returning to Audi Westwood for any future services for both our Audis. In our 9 years of going to service departments at Audi, this has been the best experience at Audi Westwood. read more

Renan De Almeida has been our trusted service advisor since we got our first Audi seven years ago, and he's the reason we continue to have our cars exclusively serviced at this dealership. Recently, my daughters' car suffered extensive rat damage. Even though they live less than a mile from another Boston Audi dealership, they had their car towed to Westwood so Renan could oversee the repairs. Not only did he provide exceptional and prompt care, but he also went the extra mile by recommending a third-party product to deter rodents, sharing a direct link, having it installed, and personally showing my daughters how and when to change the battery. As always, his dedication and service go above and beyond. read more

The service is terrible. The service advisor was not responding at all. They falsely claimed that they provide loaners car for service and it's not true. I don't recommend it to anyone. read more

Wtf is the point of a scheduled appointment if the car doesn't get into the shop until 4pm? What is the reason this is the only local Audi dealer that doesn't offer loaner cars? Not an issue to schedule even routine service with loaner at either Natick or Brookline?. Find a different place to go. read more

***BEWARE Audi WestWood AT ALL COSTS*** I brought my 2013 Audi for an oil change on Saturday January 18th 2025. I droped the car off around 9:55 for a 10:30 Appointment. The service advisor quickly approached me when I walked in & took my information down. I was quoted 2 hours for the oil change along with a free Carwash/vacumm. I told the service advisor I would be back around 12:30 per his 2 hour notice & he told me no need that he would call once complete. It was now 12:45 & I had not heard anything so I called the service number & was told it would be another 20 minutes that my car was on the lift. An hour went by with no update so I decided I would show up to dealership & find out what the real story was. When I arrived to the dealership at 1:30 PM I was told the car had never went into the shop & they could put it in right now if I would wait. I asked the service manager why would I schedule a 10:30 appointment if I wanted to still be here at 3:30 & he told me that because I did not wait in the waiting room my car was constantly shuffuled to the back of the line. Upon being made aware of this information I demanded to talk with the service manager & he could not have been more useless. All he said was that he was sorry. I then demanded to speak to the General manager (Tim) & it was finally Tim who understood my issue & told me he would make this a teaching lesson for his staff. I have previously only been to Audi Brookline with my car & have never waited longer then (2) hours for an oil change so for my first ever visit to this dealership to take 3.5 hours & the car haven't even been touched is absolutely upsurd. I will never bring my car to this dealer again because of this. I would not recommended this dealer to any friends but possibly some enemies. Shame on you Audi, you are supposed to be a luxury car brand. I would give this dealership 0 stars if that was possible. The service advisor I had was named Renan, avoid Renan at all cost. read more

So I thought only audi's could be serviced here, but they do every car. I needed my battery changed and oil and I was assigned Jordan. Such a great personality and so professional. Jordan treated my car like his own, he spoke about it with such depth. He was so impressed with the model of my Car and treated it with such care. Who hired this employee knew what they were looking for, because the staff is great. read more

I've had nothing but horrible service each time I give them another chance. I call to confirm availability, they say they have an appointment. I book & show up. Can't take me. In the past, they've kept my car for hours without updates. To update me minutes before closing that they can't give me back my car that day. Then once receiving my car, they damaged my wheels by dropping them on the floor. read more

I have purchased several vehicles through my life, and this dealership is the worst by far. I have had one issue after another. I have been promised a call from a manager on a couple of occasions. This never happened. If an Audi is a must, try Norwell, but not here. I would never purchase another vehicle from them. read more

The people who work here seem to be under the impression that I'm upset that I didn't get the car. I understand that the vehicle needed inspection and that it had too many problems and was too expensive to fix. this isn't my first time at the rodeo. What upsets me is that I gave a huge down payment and trying to get it back has been nothing short of a nightmare. the woman who I dealt with from the beginning was very unprofessional, rude and disrespectful and so was the man who was "left in charge" apparently by the GM since it was Friday June 24th. He was insulting when I tried to show him my banks copy of the deposited check that cleared on June 22 2022. he said "I don't need to see it" and then asked why it was so difficult to give me my money back and why it was being held hostage he then said "we don't want your money" and laughed at me. I'm sorry but giving a "luxury brand" dealership like Audi a down payment of $9,000.00, I honestly did not expect this kind of treatment from their staff. that is a lot of money to most people. A very easily could've given me peace of mind that I was getting all my money back since I was not getting any thing from them. Instead I was treated like trash. This was so uncalled for I was never ones rude or disrespectful to any of their employees during my time there I simply just wanted to buy a vehicle that I was interested in if they don't want my business that's fine but give me my money back it's not yours it's called theft. they should be ashamed of themselves. I filed a complaint with the Better Business Bureau and I continue to tell everybody I know on the south shore of Massachusetts to stay far away from this place and tell whoever they know to stay away as well and it was a real shame because the man who I spoke to originally I believe his name is Patrick, when I inquired about the vehicle seemed very nice and professional over the phone but when I showed up I did not get the same professionalism as he had. I have attached the photos of the sales reps that initially helped me and the woman who kept blowing smoke up my @$$ via text. She should be ashamed of her behavior and the way she's treated this situation and maybe go back and re-learn proper customer service before being allowed to work with customers again. She cared more about her reputation and what I had to say in my yelp review than actually doing her job being a professional and handling the situation properly. "four years and I've never had a problem don't take this to social media" I wouldn't of said a peep if they had just done the right thing and giving me my down payment back when the sale wasn't able to go through on their part. read more

Audi Westwood - The dealership - Car Dealers Near Me - Westwood, Massachusetts

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Learn how to treat Black people with respect. I was in need of an oil change and was rejected twice in the same week even with an appointment and I couldn't help but pick up on the racist energy I received while being denied. The counter person looked at me and said he just can't do it. I explained that I took time off of work to be there for my appointment and that did not matter to him. When I expressed my frustration, a white woman came from behind the parts counter and asked me to leave. It's very easy for people to be dismissive when you call out racism but it's a real thing. I've been an Audi driver and customer for 5 years but I think they lost me as a customer due to this type of service. Beware Black people, take your vehicle somewhere that respects your time and money. read more

Absolutely pointless to have an appointment to have your car serviced at Audi Westwood. I had an 11am appointment to have new tires and an alignment. I was prompt to drop off vehicle at scheduled time. I showed back up at 3pm since they told me they would be closing. When I showed up, I was told they still needed to do two more tires and the alignment. They never returned my text inquiry on status of vehicle. Extremely disappointed with service and communication. Insane that it took almost 5 1/2 hours to complete! read more

Buying a car for my son, willing to put $1000 down to hold it. I needed a few days to transfer funds and they just will not help me.

I had a great experience at this dealership. I bought a preowned car - not an Audi - and the sales staff were friendly, not pushy and very accommodating to my schedule. When some unexpected issues arose with the touch screen a few weeks after purchase, Ed Stockel (General Manager) responded to my email within 15 minutes and facilitated getting the car seen and fixed within 24 hours. He was attentive, efficient, and communicated well - both with me directly and the staff that were alerted and waiting for me when I arrived. During the sale and follow up, I dealt directly with Ed, a sales associate, a service advisor and a service technician. All were outstanding and treated me like my business was one of the biggest sales of the year despite it most definitely not being so! I will go back to this dealership without hesitation. It was the best experience I have had at a dealership, ever. read more

Ridiculous. I made an appointment for an oil change and a specific issue related to charging my car, a hybrid. They informed me 2/3 of the way through the day that my car was not going to be ready to pick up as expected - so I had no car - because they were running behind. Then they told me that the person on the 2nd day who was looking at the charging issue wasn't qualified and it had to go to a specialist. That should have been known at drop off as it is what I scheduled the maintenance for in advance. They then informed me by text, while I was on calls an not able to be checking texts that my car was ready. The link they sent for payment is not able to be used without going into your I-phone and changing settings, which is just ridiculous to expect a customer to do ... NO other vendor makes you change your I-phone settings to pay on line! I called to give a credit card over the phone - they refuse to take a card over the phone. They also won't leave your car outside to be picked up at night, when it is their fault it wasn't ready during the day - you'd have to go back another day to pick up your keys. The person was super pleasant - but the service is horrible and not remotely customer friendly. I won't be back and I will recommend others avoid it. read more

I bought a used car from this dealership and I have to say I was so impressed with the sales staff especially Paul Aoun great guy easy to talk to and kept me informed every step of the way. I was one of the best experience at a dealership I've had in long time I also got a lower price on the internet than what it was listed for and with no hesitation they gave me the lower price. The sales specialist Paul Aoun and the finance specialist Michael Burke were a pleasure to deal with and Michael got me a much better rate than my pre approval I don't normally post comments but i will go back to Audi of Westwood to buy my next car and if your in the market for a new or used car go see these guys read more

Unprofessional, Disrespectful. Tactless, Crossed line in terms of Personal boundaries and Property. ED STOCKEL - General Manager- I feel that it's important to share the behavior and attitude of industry veteran of 30 years Ed Stockell. GM for Audi Westwood. I accompanied a friend to lease a car yesterday. Negotiating a car can be stressful but it's inexcusable when the dealership is the one who can't control their emotions or behavior. Ed went into went into my friend's glove compartment without permission pulled his registration and brought it to my friend. Ed did not inform my friend that he would be going through his personal belongings. The numbers for the monthly payment increased significantly . My friend did not want to pay the increased fee. Ed made an extremely rude and tactless comment saying that didn't my friend make alot of money and why couldn't he afford to pay it. I was shocked and said "your comment was rude." My friend gathered his papers to put back in his briefcase to leave the dealership. Ed reached over and grabbed the paperwork out of my friend's briefcase folder and said" You can't have this." This was so inappropriate that I could not believe what I was seeing. Ed took the paper , abruptly got up and started to walk off . I said " good luck selling cars." He turned around and raised his hand in a gesture and said in a very snarky voice 'I am lucky . I am VERY lucky" . Who would expect this kind of behavior from a GM when a customer decides to not accept a deal that changed ? Who would expect that a GM in the service industry would insinuate that a client could not afford the monthly payment? My only regret is that I did not film the interaction. I am sure that my review will fall on deaf ears and will be filed away as an unhappy customer. I believe people have bad days but there is no excuse for this behavior from a General Manager of a dealership. My friend was not rude, abusive and did not provoke this kind of response. My friend handled the situation well so I can only imagine how Ed acts when he is provoked with an angry customer. Do yourself a favor and visit another dealership. read more

Purchased a brand new Audi Q7 in December 2023 and in less than 90 days I have been plagued with issues from check engine light, drive assist and cruise control errors. Then 2 suspension issues that each time they told me unable to duplicate and returned the car to me. Also experienced the display/ cockpit freezing resulting in the entire instrument cluster being replaced. What's sad and disappointing is that no one from Audi westwood has gotten back to me despite requests to declare this car a lemon. I have been there a total of 3 times and in 90 days that car has been with there more than 20 days. The salesman won't respond to my texts and is always busy when I call. I got 1 email back from service saying they escalated my concerns and yet I am still waiting. The only positive feedback I have is that the service rep Mikylah was a pleasure to work with and listened to my frustrations but she is powerless to do anything. I will never recommend Audi and especially Audi Westwood. read more

Really needed new tires on my car and figure while working from home I would do some pricing. I get my car serviced at this dealership but for tires I usually shop around. When I compared all the alternatives and they were competitive (although the were much higher on the alignment). I actually took advantage of a rebate and got an upgrade compared to what I would usually get. The staff was great in setting the appointment and pick-up/drop-off from my home was flawless. Doug Kelleher was great in confirming the service. Car was back next day clean and vac'd. Especially during a pandemic, I appreciate the no contact option. Thank you! read more