What a great experience. Added two lines to our account which is one hell of an ordeal! Carola is…read moreone smoooooth operator. Kept every one straight during the cancellations and all with no issues. We are so happy this has gone so well. And what a good deal too for the added peeps on our account. New phones and cases included! Four lines, unlimited everything for $100.00. Metro has been a reliable service too. I thought I'd need a "bar stop" after this "xmas gifting" but the stress has been nonexistent.

Quick service, very professional and friendly. The pricing was explained when I dropped my Apple…read moreWatch. I will return in the future should I need any more fixes.

Khalid did an outstanding job with my iPhone repair. The service was fast, professional, and…read moreexceeded my expectations. I truly appreciate the quality of his work and would definitely recommend doing business with him again.

I bought a phone from this store, they transferred everything from my old phone to my new one. Very…read morereasonably priced, good customer service and a very friendly environment. I highly recommend this place, will definitely come back for my cellphone needs. PS. they also fix them as well along with computers and tablets.

I recently got my iPhone fixed here at this place. The guy working here was very knowledgeable,…read morefriendly and did an amazing job. He fixed my phone in no time, I would definitely come back again.

I had an issue with my phone. Many of the t mobile stores try to help me with my phone calls, but…read morenobody could. Luckily, they recommended me to phone repair factory. I'm so glad they did even though I live far away. I drove all the way from Davenport, the moment I walked into the store, I was greeted with a friendly smile within 30 minutes.They had my working again. I feel blessed because I had this issue for more than 2 months. Definitely. We'll be back and we'll tell all my friends and family

Went to T-Mobile and they recommended this spot for screen repair. Came here for because my phone…read morewas cracked and I noticed that the charging port wasn't letting my phone charge. The price to change the screen wasn't bad so I paid $80 bucks and then I asked to change the battery and they recommended a replacement for another $70 bucks. I came back a month later because I needed them to check the battery port or battery because my phone wasn't charging at all, it was impossible to charge it with any cable. This time Í was told they were going to check the charging port and something else inside. They charged me 100 bucks because they said it was something in the battery inside and when they go hand me my phone the screen was blurry. Something was wrong with it. Again, they had to change my phone screen, waited 2 hours and a half more they changed the port as well it was just super annoying and In consistant

I found this place on offer up because they offer new phones at a fair monthly price. The staff was…read moresuper nice and the services was quick and fast. They have a variety of products and electronics, the store was well organized with everything in place. I will definitely be back for another phone. HIGHLY RECOMMENDED!!

So it happened as it usually does...First I cracked the back of my iPhone X, then recently cracked…read morethe front.. I went in to this place after seeing an ad on Facebook for financing a phone. It was simple, straight forward with no denying credit check and no renewing contracts with carriers or hidden fees on the wireless bill like when financing with the carrier. I was approved for a certain amount and it happened to be less than the price of the phone. Not only was I able to get an upgraded, new in-box phone, I was able to use the rest of the financing to get the X fixed to pass to one of my children. This saved me hundreds... if you want a new phone or need phone repairs this is the spot. Welcoming environment and personable staff. No more could be asked.

*** I WOULD GIVE -5 IF I COULD ** I WILL NEVER DO BUSINESS…read moreHERE, WOULDN'T EVEN SEND MY WORSE ENEMY TO THIS PLACE! SORRY EXCUSE FOR A BUSINESS, EVEN WORSE EXCUSE FOR A MAN I clearly told this man what I wanted for the phones for 3 days and HE MESSAGED ME!! He finally messaged me today telling me he would buy for the price I want, drove 30 minutes there, WITH MY 5 MONTH OLD DAUGHTER, during all this COVID shit, waited there for them to check the phones, tell me everything was great, only to tell me that they aren't going to pay me what they said they would, and they could only pay it with Zelle, Venmo, cash app, etc. What business doesn't buy a product with cash ? Seems suspect to me ‍Terrible customer service !!

*WARNING* *DO NOT BUY UNLESS YOU WANT POOR SERVICE* Read for the full story on how the COPS got…read moreinvolved with this store. My boyfriend was looking for an iPhone XS max for his mom for Christmas and I came across one from this store through Facebook Marketplace. We came in on a Sunday 12/22/19 to check out the phone with Jordan and checked as much as we could. Note, we have experience with thoroughly checking iPhones, so everything seemed fine to our knowledge. Since we did not foresee any issues with the phone, we decided to decline the warranty. On Tuesday 12/24/19, I was putting a screen protector on the phone when I noticed the screen was very loose and that there was a defect in the screen. We asked Jordan about the issues and if we could return the phone, however he said they don't do returns, but they would repair the phone at a discounted price. Then, he stated we should have paid for the warranty, however to my understanding the phone should be sold in good condition and the warranty is for any repairs that are caused by the OWNER, not because the STORE neglects to provide a properly working product. Anyways, after my boyfriend spoke with Jordan, he agreed to do the repair for FREE and asked us to come in. We come into the store, and Jordan leaves us in the second floor lounge while he repairs the phone in the office on the third floor. Mind you, this store is not an actual store at all. It's a rented out office space in an apartment complex downtown. You can't go into the store unless they let you in because the elevator requires a key card. About 30 minutes later, Jordan comes out with the "repaired" phone, and the phone still has that same defect. My boyfriend was not happy with this service and complained, but Jordan said that "the phone is fine," "the screen is OEM," and "the screen is supposed to do that when you press down on it." However, this is a complete lie because my boyfriend and I have the same exact phone, and with the 3D touch screen, there should not be a defect. After much arguing, Jordan agreed that if we were not happy, he'll put the original screen back on, however he would charge us $60... I'm sorry, $60 for what? He did nothing to repair the phone and we were not happy with the service or customer service he provided. Again, Jordan continued to argue with my boyfriend and Jordan started to become very unprofessional. My boyfriend then tried to get the phone back from Jordan, but then he snatched the phone away and said that if we don't pay the $60, we won't get the phone back. My boyfriend was furious and then said he was going to call the cops because at this point it was theft. Jordan then started making rude comments. I was sitting on the couch, and he says to me "Monica, I don't know how you deal with him.." Excuse me? What kind of business professional says things like this to their customers? Completely unprofessional. Jordan also said that if the cops didn't come by 7:00PM, he would be leaving with the phone. Even more unprofessional! Luckily, the cops came at 6:55PM and helped settle matters. To make things short, Jordan ended up giving the phone back and we didn't have to pay the $60. TL;DR. Don't buy a phone from here unless you want to deal with unprofessional customer service and a phone with poor quality parts. You'll end up getting charged for literally nothing, calling the cops, and wasting 2 hours of your Christmas Eve... only to get your phone back in the end for free. 10/10 WOULD NOT recommend such a place. If I could give 0 stars I would.