Great service! I went today to replace my phone, and Ivan handled the issue quickly and…read moreefficiently. He was very genuine and knowledgeable, and I was in and out of the store in 20 minutes. I really appreciate the help.

We just upgraded our iPhone 7s to iPhone 11s. William Mundo helped us out and we had the best…read moreservice. He was knowledgeable, patient, appreciative, and genuine. He thanked us for coming in because it helped out business in person since everything is moving to online. When we had questions, he explained things well, in easily understood manner. He gave options for how to receive my new phone, delivered directions or set up in store. We told him we were new the area and he even recommended some of the nearby businesses. So personable! Thanks so much for the great service!

If I could give zero stars I would! our internet went out and we informed customer service that…read morethere was an outage in our area and we would be informed when service was restored... We were never informed of service coming back on and I decided to cancel to get a new internet provider... I went to a store and cancelled then the next day they charged my card again! They claimed that the cycle was from the middle of the month and that they charged at the end of the month. I asked to be reimbursed for the days we had no service and the time remaining that we had on the current month since I cancelled. They told me that they "could not confirm we had no service during the outage" because I didn't call every single day to wait on hold for an hour in order to complain! The manager I spoke to was named Michael and speaking to him was a horrible experience! If you get spectrum your Internet will go out all the time and is completely unreliable and working with customer service is worse than having a root canal!

SUMMARY: Spectrum needs to upgrade their service so it…read moredoesn't go down after a few raindrops. DETAILS: The box that sends signals to my neighborhood always loses power when it rains. I've lost several days of work every month because they haven't figured out a way to protect that signal box from the elements so it doesn't lose power. It's summer in Orlando. There are daily thunder storms! I'm not even talking about hurricanes or hailstorms. I shouldn't have to go to coffee shops several days per month for WiFi when I'm paying for it to use in my home office. Customer Service is nice and they credit you $1 per day of missed Internet. The repairman said there's also too many people in Orlando, so that's a lot of signals. (No kidding. Orlando is STUFFED with people, and I don't mean just the theme park tourists!) I'm moving out soon (owner is selling this rental) but I recommend AT&T fiber optic. More pricey, but worth it. Used AT&T for a decade on the Space Coast and upgraded to Fiber Optic. NEVER goes down unless it's a CAT 5 Hurricane. I gave Three Stars because SPECTRUM Tech Support and Customer Support are responsive and give you credits and discounts to keep you as a customer.

Exceptional service, warm and pleasant demeanor, professional interaction with customer and goes…read moreway beyond to help others. God speed Daniel.

AMAZING CUSTOMER SERVICE!! Expert on all digital products. I highly recommend this place to get…read moreyour computers and cell phone fixed... Also, system and software repair and data back up . So, thankful I found this place!!!

I have had a plan here for years but the lady's that work here have no knowledge on anything and I…read morealways have an issue and today was the worst. I came in to get my phone unlocked that cricket had locked and the lady wasn't even aware the company locks phones. Long story short I spent over an hour there on an issue that I solved in 10 minutes with customer service.The worst part is the attitude she had and was beyond rude to me. I asked for her name she said yaya and refused to give me her last name. Terrible employee they really need to pay attention to who they hire.

We needed help getting a new phone because mine was damaged while on vacation in Orlando. We called…read morethe nearest Cricket store which was Orange Blossom. He told us if we came in he could help us. We drive all the way over there and all he did was give us pamphlet. He could've done that over the phone. He wasted our time, gas and a toll. Not happy. I think he couldn't understand us over the phone and he didn't listen to our problem entirely. He plugged the phone in and tried to power it on. Obviously we tried all that already!! Total waste of time

Quick fix of my problem. The girl had me in and out of there fast. Solved it perfectlyread more

Garbage I just want to pay my phone off and I can't even do it because these people are incompetent…read moreand don't know anything about T-Mobile they are literally there to just try and sell you a phone if you have any questions you can spend six hours on the phone with customer service I would probably get farther