absolutely regret leaving my last phone carrier, was told i would pay $115 first bill because of $35 activation fee. called to add my wife's line and was told that my actual first payment would be $170 and then $110 a month after that, and that's for just one phone. i literally i told the lady no, thank you. you can be on the lookout for the phone in the mail. because i'm mailing it back and going back to boost!!!!! i was with boost for years, and anything they said they stuck to. read more

I have been with AT&T since cell phones existed. I have resisted having auto pay because their bills vary from month to month from 253 up to 500 something dollars without warning and for no reason so when I call, I have to tell all my stuff to one person then she turns me over somebody else and again have to reiterate everything and then I wanna ask for a manager they say there's nothing they can do for me even though I've been with them for 20 Years., I have always paid my bill on time. Apparently that when I got my new iPhone 16 Pro Max this year the cases we got they didn't bother to put them into the payment plan so now they say that that's due so I gave them an extra $106 but they said that that's what caused my bill to double into $500 and if I hadn't stopped auto pay, they would've taken that amount out and cause issues for me. I spent several hours on the phone being transferred after telling my story over and then to a manager and she said there's nothing she can do for me even though I threatened to leave I want to pay off my phones and I want to go if anybody on here can tell me somewhere that's actually good in Jacksonville, Florida. I will be closing out my AT&T who doesn't seem to care that I've been through all this. They are extremely unprofessional. Everybody tells me something different and do not use auto pay because they will randomly double your bill which you might even not see because you don't get an actual bill in the mail and then they'll take it out I'm just done after 20 years. I really hope somebody can tell me who the best is because I am tired of the worst. Thank you. read more

the actual worst customer service I've ever talked to. I was in the phone for 2 hours just so they can change one digit of my phone number and one digit of my addres. they rescheduled my instal twice because they didn't even update it after hours of talking. It can't be that hard. They are the absolute worst and I will never use them again. if you value your time and mental health use someone else. read more

After many years of slow internet, our neighborhood finally got ATT Fiber. Everything was great until this month, when ATT decided to eliminate my wifi booster. Our router is in one end of the house, so consequently our garage (where my security camera is located) now has a signal that is too weak to connect with my camera, or any other wifi connection in the garage and/or front yard. As part of this "improvement" ATT is offering to install a new booster for only $10.00 per month. I only get TV in the kitchen area by connecting to an ethernet cable. The camera does have an ethernet port, so I'm being forced to change camera types, or by held hostage to ATT. I wish my wife would let me drop them. read more

Customer service is terrible. Outages are frequent. Techs cancel without informing. Overall very poor service

Rented a condo in Hallandale Beach, FL. Management informed me AT&T was the internet provider for the entire building, but the condo association paid for it. At first AT&T kept charging me, but after multiple complaints they finally reversed those charges. Then when I moved out, the condo was in the process of switching over to Direct TV. They had a big box placed in a central area that said, "Return Your AT&T Equipment Here!" I put my modem there and proceeded with my move. Now AT&T is trying to charge me $150 for not returning the modem. The condo association refuses to take responsibility (separate review on them is coming). After multiple complaints, AT&T says "This is a correct charge." Will never do business with again. read more

At&t has to be the dumbest customer service in wireless history! On the phone with them twice...one time hour and a half and the next time over two hours and still couldn't get anything resolved!!!! Simple thing and they made it so complicated even we were baffled by the end of the phone call...also was like talking to a parrot... repeat over and over.... seriously,how do these people stay in business?!! read more

Had internet scheduled for 9/13. Tech was here 4 hours then said couldn't connect. would have to send another tech in 24 hours. No show. Called 9/14 scheduled tech for 9/15, 8-10 am. No show. Called to reschedule for 9/18, 8-10 am. No show. Called again. Now they say "area wide outage" even though my neighbor has no problem with their internet. It's now been 10 days since first install attempt. No contact from AT&T unless initiated by me. Highly recommend you not use them. read more

3 hours of wasted time on the phone, and on the actual AT&T website. Zero issues were resolved. At&T states in the automated recording while waiting on the phone that Immediate resolution can be obtained by chatting online or using the app, that is a lie, online chat redirected me to call in, thus creating more of a circle of passing me as a customer, around to various people who could not help me. AT&T also has an automated recording saying they are here to help during Covid19, 2nd lie, I am actually being upcharged, during this time, for the exact same services I have had for over 2 years. Very displeased : switching back to competitor. Also, thank goodness I use Verizon as my cell service. read more

Not just bad, evil. They ruined my credit about a broken modem I returned then pretended it was not received 5 months later. I have heard 3 other people I know have the sane happen to them. They send you non working equipment, then bill you $350 or more months later saying they never got it. By then most people don't still have a receipt and then they can send you to collections without waiting 3 months. This is just the tip of the iceberg, countless problems with cell and internet service. Criminals. read more

I am on day 22 of no internet and it's Friday afternoon. Looks like another weekend or longer with no service. ATT has given me 3 completion dates that have all expired and now they won't provide any estimate other than they are "expediting" my repair. I asked them to send me a hot spot to use until they can fix the fiber line and they declined. very frustrating. If i had any other choice of a provider, I would switch service today. read more

I moved to a townhouse in July 20 and purchased AT&T internet service, was told it is fiber and they shipped the equipment to my new home. On 7/22 I set up and did not have connection so I called the help line as instructed. I did the trouble shooting via the phone with the tech support. After over an hour trouble shooting and running from upstairs to downstairs in the garage, doing the video call so she can see what I'm seeing, the tech/rep could not figure out what was the problem. She said she would send out a tech to resolve, no charge to me. Now on the second billing, they tagged on a $99 charge for the tech THEY dispatched. Had I known that on the initial purchase, I would not have accepted their service. I was told it is easy self install and since they had service at this home from prior owners, it would be no issue, just 'plug and play'. I am unemployed 65 year old woman caring for a disabled spouse. AT&T is refusing to remove that charge insisting it is a mandatory charge. At this point, I will cancel their service because I feel deceived. I could have moved with my other carrier. And to think I was about to add cable and cell to my package. more! I am so disappointed and upset. I wish I could give them zero star. read more

We lost internet Thursday, and they can not get to us until Monday.Their commitment was they come within 24 hrs.Grrr They lie.

I have AT&T internet and moved to a new address. I was told no charge to move/new installation. I had 3 data Jacks already installed and wired by a company. Even though I was not informed, when the technician plugged them in he added a charge of $55.00 each. I might have one plugged in by the AT&T technician if fee was disclosed but not all of them. I believe it is illegal to charge if fee was not disclosed. Again, Jacks and cables already existed. I tried 3 times chatting regarding this issue and even though they all took my number to call me back, none did. Poor service read more

Absolute worst company I have ever dealt with. I was told I would not be billed until devices were set up. I never hooked up their equipment. The equipment was not compatible with my apartment. ​ I returned their equipment and was billed ​55 on my credit card. I've called to request the money be put back on my credit card but instead company policy for AT&t is they wait 40 days and mail you a debit card with your refund. read more

i would not recommend Att to anyone. the internet and 5 g phone service are terrible. i have to go out in the middle of the road to make andreceive calls and forget about sending pictures in a text. i live in a suburban neighborhood not tje sticks snd even with wifi calling still have dropped calls. Company only wants your money. Dont believe the coverage claims in Jacksonville Fl area.Dead zones are everywhere and i have an iphone 13 pro so it is not the phone. my husbands samsung galaxy does not work either. read more

We would give zero stars if possible. I called in early October to set up internet service. They showed up November 2 and said they needed to run a cable and we would have service in 2 weeks. 3 weeks later, 3 -1 hour phone conversations that they "accidentally " disconnected, 2 no show appointments and we quit giving them a chance. For a communication company, they can't communicate. read more

I believe the poor technicians are over worked. They are given timelines that cannot be met in the field and thus causing a terrible experience for us the customers... I had a window between 4p.-8pm for service at my house one week after initial install at a brand residence. They failed to meet it and then we received a text if they could come after 8pm , which was unacceptable for us since we had been at the hospital all day. Then we get an automated text about how the next available time is 2 days away. What kind of service is that? When we actually call the customer support, it doesnt get any better.. Never did speak to a supervisor as requested. I swear if there was another service here I would switch, but they are the only internet-cable provider around.. Despise AT&T read more

At and T Bait and Switch on internet service. So I get att fiber one. 69.95 a month. They offer automatic direct bill, $5 dollars off. Screwed up the bill 4 out of the last 6 months, overcharged, 4 phone calls, promised to fix it every time. And on this last call states, OH, we are Raising our rates and you are going back up to 69.95 even with auto billing. ATT cust service is horrible, they don't do their job, use american names in pakistan, hi, this is kyle or amy, or wherever you call to, then use Bait and Switch on your service. ATT is Horrible. read more

Terrible customer service! Takes no less than four agents to assist, and that is after being transferred to the wrong agent, or after being hung up on. ATT your CEO would not stand for the shoddy and less than professional service. Maybe one of your upper management personnel should call in sometime? Why can't one agent take care of all issues? Why does it take 60-90 minutes to resolve issues? AND FOR GOD SAKE....why, when I am already upset for not getting timely or professional customer service do your agents then try to sell me more services? Why would I want more from ATT when you can't even resolve my current issue. Two hours in the phone....7 different agents! That was just today. In total since 7/1 I have been on the phone with them trying to resolve this issue....for over 16 hours! I truly hate ATT! My password for my ATT account is I HATE ATT! Shame on you! read more

Tech will cut all other cables entering home during installation, then deny it when you call to have them repair it. I'm out $97 to rewire coaxial cable and to top it all off, U-verse is abhorrent. Be warned. read more

I have had terrible experience with their customer service. I would give no stars if that was an option. On December 2023, I called to state that I wasn't going to be able to pay their $80 dollars per month, the rep forwarded the call to her supervisor who stated that they would only charge $55 dollars from that point on. I had to move and when it came time to close the account several months later, I realize that they were still charging the $80 dollars. I called the 1st week of February to disconnect the service asking the rep when my billing period ends so that I would not have to pay extra and she informed me that it was on February 20th, 2024. I also mentioned that they had never changed my bill back to the $55 dollars and she stated that it was because that plan was no longer available in my area. Something I was never told after speaking with that 1st rep. She states she is going to change the plan to $65 dollars per month and back date it so that I can get credits for the prior months. I start receiving text messages reminding me of the cancellation of service and that I was going to get billed $150 dollars for not returning the equipment. I called on February 12th to complain about the numerous text messages about being charged the $150 dollars and the rep told me that the 1st rep I spoke to mistakenly placed the wrong date for cancellation and to disregard the text messages. She said that I would not be charged. I call again on February 19th and ask to speak to a supervisor as I get a message that my account will be charged $150 on that day for not returning the equipment. I explain to Michael, the supervisor, employee ID # RGYLNKL, that I have also been charged $80 dollars per month regardless of the fact that one supervisor had told me that it would be $55 dollars and another said it would be $65 dollars. I asked him to credit my account on that day to which he replied "that's not going to happen" in a condescending manner. I let him know that that was no way to treat a customer to which he replied "I'm just setting your expectations". I've worked in customer service for over 30 years and I would NEVER speak to a customer in that way. At that point I had had it. I asked him to back date my service to $55 dollars per month from the 1st date I called. He places me on hold and says that he would credit the account $100 dollars. I also ask him to confirm that I would no longer receive text messages from ATT that I would be charged the $150 dollar cancellation. He cuts me off and says that those are Spam texts that I am receiving. I blew my top!! I told him that the previous supervisor had acknowledged the texts were from ATT and for me to ignore them. I asked to speak to his manager multiple times to which he stated that he did not have anyone to escalate the call to. He was the only level of management there. I asked again to be transferred and he hung up my call. THIS IS BY FAR THE WORST CUSTOMER SERVICE IN MY LIFE!! I will NEVER have any ATT service and have told my family and friends about this encounter. I will continue to spread the word to let everyone know not to deal with ATT in any way. To top it off, I check my account and it says that I only have a credit of $41 dollars, not $100 which Michael stated. PATHETIC!!! read more

AT&T was great when we called to have internet service setup and scheduled for install. Go figure; great customer service when they WANT your money/service! Two hours after AT&T buried our wire, I turned on our irrigation system to verify nothing was damaged. This is where the nightmare truly begins. This installer cut completely through the main irrigation system in our entire front yard. When the irrigation system is now turned on, a significant amount of water fills up to the size of a small pond on the side of our house. I called AT&T immediately, and informed them of the issue. I was on the phone for over an hour with Adelita, who was completely silent for sometimes 20 minutes. Every time I would ask her if I need to stay on the line, she would tell me yes, for I have to stay on the phone while she types the report. This was insane. If I placed a customer on hold for anymore than a minute and a half at my job, we get written up on a report. Three strikes and we're gone. AT&T's Training needs nothing but improvement in the customer service department! Adelita couldn't speak english well, and was tough to understand at times. She ensured everything would be handled and fixed through AT&T's Buried Wire Department. She said she would call me back the following day, to update me. She called me back an hour after the time she previously promised. The only information she had was that she was working on it and once it goes through someone should be in touch with me within a day or two. She stated she'd call me back in five minutes. I never heard back from Adelita, ever. Three days later I had still not heard a call from anyone. I called AT&T and spent over 30 minutes again, explaining the entire situation to another representative. I was told the Buried Wire Center has declined covering the claim, and it has been moved to the Risk Management Team. I called them and they advised they do not handle this issue, for it would go to another company, who should be calling or emailing me. I received an email from a third party company (a day later), Sedgwick, stating I need to obtain competitive repair estimates and submit them for review, for "consideration" of reimbursement. So, let's recap for a second: AT&T comes out and damages my property and irrigation system during their install (for a service which I am paying for, monthly), and now this is MY JOB to take time to call around to companies to try and get them out to write my some estimates? I'm expected to take time off work and out of my day to meet with different companies to obtain these quotes. Only to submit them to some third party company who mind you, will "consider" reimbursement. Does this sound like any bit of a positive customer service experience to you so far? I have to cut my review short, because Yelp restricts my full review (too long apparently). I basically called for hours and got the run around from one department to the next, and circled back a couple times. I called back to the Technical Support Department and explained what just happened. I had to COMPLETELY explain the entire experience again to this gentleman. He stated he would not get off the phone with me until he supplies me with the company whom will be out to repair this damage. He supplied me with a phone number and stated if I provide my address, they will have everything needed to schedule having a company out for the repairs. He would not stay on the phone with me while I called this company. I asked him for his supervisor's name and number, and he told me it would be illegal to provide me with this information. He was laughing at me, numerous times throughout the call. He refused to provide me with any supervisor or manager's information. I called the number he provided me, and it was another number for Sedgwick (company which is requesting competitive estimates for the repairs). No one answers when I call this number. It goes to a voicemail every time. A week later I still have a damaged yard, with a significant water leak, thanks to AT&T. I will not be compensated for my time off work wasted on the phone with AT&T Representatives. I cannot call to get through to anyone in management with AT&T, and will never recommend AT&T to any person. They have THE worst customer service I have ever experienced, and employees who truly could not care less about the customer. read more

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ATT ST AUGUSTINE AT 312, do yourself a favor, do not go there to. We went in to upgrade our phones. We did. We were talked into adding a phantom line to our account by Manager who said I won't be here long moving to bigger store in Texas. Would save us money. Called today and talked with ATT, yes on hold for 2 hours, worth the wait. We found out that phantom line would cost us extra dollars and also found out that our bill will be much more than quoted by the manager. Also they did not inform us that IPHONE 12 pro if ordered in blue will not come until next year. Ordered two phones that day. I ordered graphite, already shipped, so we contacted ATT today to change other phone to a more available product. Now also shipping tomorrow. Staff there not trained to take care of customer, just theirselves. read more

Should have had internet three days ago but still nothing. An issue was found with the fiber line so an unexpected issue, I could deal with that. From this point forward it all goes sideways. A service manager and multiple techs were working on our street all promised to update us. The next day we found a fiber line laying in our grass and no information. They did report that our service was activated so they could start billing us, how convenie. This is still an ongoing issue. They call to market everything they sell, constantly, I get phone calls every hour from them trying to sell me something despite them being unable to produce on what I have already unfortunately paid them for. When I cut one salesman off today he was kind enough to tell me to "f!,- off". Telling them you want to opt out and responding in kind to emails and texts, they only seem to only call, text, and email more. If you have another option besides AT&T Internet take it. I have been stood up 3 more times for appointments and we still don't have internet a week later. Multiple calls, stopped into stores, calls into any branch who will answer and no actual information on when the issue will be resolved. AT&T simply keeps trying to set me another install appointment. They also change the appointments to self install at previous dates (which is what they keep trying to bill me fore). Can't say it enough unfortunately, AT&T in the south Jacksonville area is broken. read more

I am shocked. I had a high plan but I upgraded to fiber in Jacksonville FL because my internet was lagging. This is a newer community but the builder advertised this community as fiber ready- "blazing" fast internet. I run a tv and laptop off of my 4G Verizon HOTSPOT with NO connection issues and I have CRAP service from Verizon in my area. Yes, crap service with no bars from Verizon, yet my service is better than ATT. I run a tv and internet using my att internet/wifi and it LAGS. the worst service I have had since 2000 when I attempted a cell phone service with att. ATT says "Pete: Sorry, the issue is with the router WiFi signals, due to nearby radio signal interference or mirror or wall in your premise". My router is at the front of the house with no barriers. Stick with mobile hotspot. it will be faster and cheaper read more

I moved from Jacksonville over 2 years ago. Before moving, paid my last internet bill and returned the modem. Why is collections calling me saying I owe $62? Why wait over 2 years? Do you always wait 2 years and contact customers claiming they didn't return their modem knowing damn well the receipt is long gone? Absolutely disgusting. Do yourself a favor and find an HONEST internet provider. read more

Please don't purchase u verse from at&t they are crooks. Starting out paying $140 per month and when I left $240 per month. When I told them I was not working and could not afford this they told me I could take away the speed of my internet and this channel and that channel and it would save me $20 a month. Then she said "oh by the way your internet special runs out next month so it wll go up $20.WHAT I just told you I cannot afford that She didn't care. I cancelled the service and now they are trying to screw me out of another$150 for early termination fee.saying I was under some kind of contract. I never knew about. Do yourself a favor Don't go there!! read more

I wish there was a no-star rating. We just moved to Jax and unfortunately our apartment complex has a contract with ATT and we cannot get another service. We have to have one business account (my girlfriend works from home) and one personal. Turns out they can't have both. We finally, after days of calling back and forth and being on hold for over an hour, found a solution to set up 2 business accounts. The service guy was supposed to come out days ago - didn't come, didn't call. When I called to find out what's going on they placed me on hold for over an hour and finally said that the lady that set up my account will call me back. Two phone calls/messages and 4 days later.....absolutely no response. I've never heard of a company that doesn't want to take your money. I will NEVER go with ATT unless I have no choice. And I will obviously do everything in my power to discourage anyone I know from ATT Uverse. read more

I am so ticked off with AT&T U-verse right now worst customer service!!! If they ask me fir the stupid pin that never works one more time....Been without service since Friday neighbors are all back up but they can't figure ours out and don't come back when the say. Horrible experience with customer service they even hung up on me. Time to look for new service for house and cellphones to follow read more

An absolute joke of company. My spouse and I recently moved to a new home and set up a transfer of our existing AT&T service. We were told there was a week and a half wait time -- no big deal, we wait patiently till the very end of that day. Nothing. We call the next day. A tech had "assessed" our home (a flat out lie as my spouse and I have different schedules so someone is ALWAYS here) and canceled our service... with no notification. The AT&T rep said our internet would be installed today, 9/30. No tech showed yet again. We call and are on the phone for an hour and a half only to be told the same exact thing -- except now, we will have to wait until AT LEAST the 7th for installation, likely longer, which is now over a month since we originally called! This is a complete disgrace and I would be fired with no question from any job during which I displayed such gross incompetence. I will personally tell anyone in my entire life who even vaguely knows of the internet as a concept how much AT&T sucks. I wish I could give zero stars. read more

I am in a community monopolized by this company. First, my gripe is that they lied that they would do only a soft credit inquiry since I was a previous customer years ago. I did not agree to a hard inquiry, but they ran one anyways, now showing up on my credit report while all other utilities did a soft inquiry. I am right down the street from a very main att facility, but they can only offer 25 mbps in 2018!! Haven't had this since 2010. They send idiot reps to knock on your door who have no clue why is offered in the community they are trying to offload more crap on. read more

We have moved into a new development in Palm Coast. We have attempted to set up internet service for the day we moved in. We were given an appointment for Installation and then cancelled with the excuse of a "facility issue" and reassurance it would be resolved within 48-72 hours. The initial appointment was March 27. It is now April 20, another appointment cancelled today. My husband and I have followed up and called many times with the same general reasoning of a "facility issue" with no time line of when it will be resolved. My neighbor directly next to our house (10 ft away) has AT&T service as well as across the street so not sure why we can't get a straight answer?! My husband relies on internet to work partially from home, he has to rely on a hot spot that he uses in his car. AT&T has promised correspondence with no follow through. To say we are frustrated is an understatement! Clearly there is a lack of company communication internally and with open tickets. We were considering also switching our cell service to AT&T which is no longer going to happen due to their incompetence. It's unfortunate that the right hand in the company isn't talking to the left or giving their customer service agents anything to actually provide assistance. read more

Consistent internet issues at home - always requiring a technician to come out. Lengthy schedule times for these appointments. AT&T clearly does not understand that everyday customers need to rely on their internet for work. Very disappointing customer experience. I've never had this much trouble with internet service. read more

I had att Uverse in south Florida and would recommend them all day long. UNTIL I MOVED TO JAX. they SUCK up here. I can't even watch a movie I rented without it stopping and messing up. Ironically it happen exactly the same time as when they bought direct tv. THE WORST SERVICE EVER. I need to find a great TV and Internet provider. Help. read more

Now I see why there is one star. Every time a storm comes through the tv gets knocked off.

Uverse offeres great deals - and then doubles the price when the "promotion period" ends. Their solution - go online and look for deals. So much for trying to keep a customer! don't sign with them. BIG mistake. read more

Sales guy hung up on me once he realized I was just shopping around and asking questions rather than looking to buy today. Guess that makes my decision a bit easier. Not going with at&t. read more

My newly installed services are working just as my old xfinity services did. Meaning, the service is mediocre. I was expecting this to blow me away, alas the internet has its quirky ins and outs just as my old services. I expected this much after the technician explained to me that i would in-fact (NOT) be allowed the fiber optic lines promised to me by two sales representatives who had spoken to me prior to this sevice installation. I would have told him to pack up and i' just continue with xfinity, but the direct tv technician come first and had already installed the dish. I am not angry, but I am VERY disappointed in the fact that I had been told by one, a sales rep who came to my house a few months ago telling me that I had fiber in my neighborhood. Then, two was the sales rep I contacted and I had asked to verify the internet configuration of my town and he also told me that there was fiber at my location. It was the one and only reason as to why I had agreed to install AT%T at my home. I did not care for direct tv, but I do like saving with bundles. It was a no-brainer. However, when the technician came to me after the dish was installed and told me "they might have it within the next year", I was immediately disheartened. I cannot explain to you the annoyance of having this new service put in and all these holes in my house, plus this gear and wire all over my house, just for my services to not include up-to-date technology. I still have the same buffer times on videos as before. My video game experiences are still frustrating as my connection will drop me completely from social gaming at times. I dont know what my next step is. Is there a way i would be able to get an ETA on when it will be installed in my zip code 32244? I just hate that i wasted my time and made so many adjustments only to be let down. Your sales department needs more training as to not tell customers about products with little knowledge of your companies' current local infastructure. They could at the very least be equiped with an electronic and near real-time map of the homes that have updated hardware or services. read more

This is a horrible service. I started by having installed and the technician never got the service to work. I called his supervisor multiple times and never got a call back. Horrible customer service overall. I've already told a few people who tried to swich to not. Absolutely ridiculous! Now I'm having trouble receiving my AT&T rebate for switching from Sprint. Horrible. Never again! Stay away people! read more