I had Socket for several years. The service was erratic, and at times took a long time to fix…read more I final decided to switch to another provider (and I am very happy with them.) I had a heart attack, and was not able to cancel until the last day of the cancellation period. I discovered that Socket wasn't answering the telephone that day. They charged my credit card for a full year's service. I contacted them, requested a refund. They kept promising a refund, but it never arrived. I'd go without Internet before I ever dealt with Socket again.

Socket is a great Internet Service Provider with local tech support, reliable service, and honest…read morebilling. Most of their services don't have a contract because they believe in their service quality.

I am filing this complaint due to misleading information, poor communication, and delays regarding…read morea refund for internet service equipment. I was initially told that true fiber-to-the-home internet service was available and would be installed at my residence. However, I was sent a cable modem instead of fiber equipment. Because I understand the difference between cable internet and fiber-to-the-home service, I contacted customer support before the installation appointment to confirm the correct service was being installed. During that call, I was reassured multiple times that fiber-to-the-home service would be installed and that the technician would arrive with the proper equipment. When the technician arrived the following day, he informed me that he did not perform fiber-to-the-home installations and did not have the ability to install the service I had been promised. Based on that information, I immediately canceled the installation. I was then told I would need to return the equipment before the refund process could begin. I returned the equipment within approximately one hour of cancellation. After returning the equipment, I was told the refund would be processed within 48 hours. It has now been over 96 hours, and after contacting customer service again, I was given conflicting information and told the refund would take an additional 3-4 days, with representatives stating there was nothing they could do to expedite the matter. My concerns are: - Misrepresentation of the type of internet service being offered - Inaccurate information provided by customer support - Poor coordination between customer service and field technicians - Delayed refund processing despite immediate equipment return

I live with my life partner on Laurwood Dr in Holt's Summit Missouri who has mediacom where we live…read moreand from what I've seen the only thing in my personal opinion that Mediacom succeeds in quite frankly is with providing their customers with the absolute worst quality Internet service ever with consistently unresolved issues of outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved as a direct result of the constant excuses and empty and meaningless promises made by mediacom customer service and support representatives on a seemingly regular and routine basis of any sign in sight whatsoever in the slightest bit of any actual fix and end to consistently unresolved issues of internet outages that occur morning afternoon evening and late at night on a daily basis that continues to remain unresolved

Great people, great service! I called to check on internet service for my in-laws who are…read moresuffering with terrible connectivity and service with Century Link, Robert, one of the owners, called me back and was incredibly helpful and personable. My in-laws are outside of his service area, so he spent considerable time checking in with other options. What a pleasure to have personal service instead of corporate arrogance!

I've been frustrated with many of the providers in town, but I've been pleased with Quantum. Last…read moreyear when we were having so many bad snow storms, almost all the internet providers in town went down but we still had quantum up and humming along. There's still down time, but I expect that of all internet companies. Most of the time, fixing it is as simple as rebooting the router. I just appreciate being able to reach a local guy without going through the headache of listening to an automated help service. I also appreciate that they're not one of the major companies trying to screw over people and I think they'll be dedicated to net neutrality no matter what happens.

Socket has been installed for 2 weeks now, no issues. Our installer Keyshawn S was very…read moreprofessional and provided great customer service.

This company is insane, and I urge everyone to not allow them to lay fiber in your yards. Over a…read moremonth ago, there was a man marking my yard for underground utility lines. When I asked him what company had sent him, the reply I received was "Not a good one". On August 18, I was given a contact name for the subcontractor who is supposed to lay fiber. I spoke with the man about why nothing had been accomplished for 3 weeks, and was told that they were waiting for Missouri American Water to mark the piping. The man I spoke with told me that, while their digging would be extensive, he promised they would re-sod the hole and trench they were going to dig. Today, on August 27, 2026, I again called the subcontractor man, and he told me the reason for the delay was that "the company (Socket} had left town". Two completely different answers to same question. So, I called the city of Ballwin, MO and was told that a contractor cannot leave flags on a residential property for more than 12 days, and I was welcome to remove the flags. I don't trust that this company would ever "get around" to repairing the damage which they would do to my yard. NO MATTER WHAT IT TAKES, I WILL NOT BE VIOLATED BY THIS SUBSTANDARD COMPANY, WHICH IS LOCATED IN COLUMBIA, MO.

Good company. Helpful staff when available. But the outside of this place shows how little they…read morecare about customers.

Was in there today to help a friend get a new phone. My friend has extreme and obvious medical…read moreissues. We sat at a table that CARTER and a client were at, but have moved. "We're sitting there!!" exclaimed CARTER. Client left from counter. We had to return as my friend didn't bring his phone or ID with him. Has to wait in line over ten minutes before getting help. We chose elsewhere and got a much better deal with far superior customer service. Same lack of customer care as when I was with T Mobile long ago.

The internet service they provide works as advertised, but when it comes to having and outage the…read moresupport and communication is terrible. I am in the Festus area and when I had an outage did everything, they asked for me to do but always had to reach out to them to find out what was next, then would get could be few days before someone to get to me. Which is unacceptable when you depend on it for work. If you are going to be in the area you need support in the area. Then when cancelling I called to see when a check would be sent for service not used. they were unsure and could not give a timeframe when that might happen. Like I said product work but the customer service side leaves something to be desired. Also, I did have access to my account, but I am unable to access it now for notes and billing

We live in an area that had horrible internet service until we were told about Wave and started…read morewith them in November 2021. We are very pleased with the service, speed, and have referred family and friends to them. In the past internet outage or slow service was always a problem, costs kept increasing and we had used every option available to us prior to hearing about and signing on to Wave internet. All of those past issues are no more and the time or two that we have had a question, the staff at Wave are on it and get it taken care of immediately. They are unlike big companies who could care less about their customers. We highly recommend Wave internet service!

A rating of one star is a stretch. But I ended up getting a phone from them anyway. Short version…read moreright as I enter the establishment I'm greeted with rudeness and a condescending looks and stare. Mind you I have a full Internet package TV phone and six mobile devices on their system and when I'm trying to upgrade one of my devices, it's a major inconvenience for them to go through options with me. Once we get into it, they're not even really familiar with the phone nor the process how to transfer data from the old one to the new one. Of course I'm concerned when they tell me they can get all the data except for the last year and a half of current time, which is unacceptable. Long process multiple hours. Finally got it but completely rude. Throwing glares at me and my family. They even dropped my new phone on the floor before I had time to even touch it myself. Well, I'm trying to be patient and courteous and I'm not receiving the same in return. If I didn't need the phone for my daughter, I would've been very rude in return and left, but I got what I needed, but I won't be coming back and I'll be going to a new carrier even if I have to suffer. I will not be returning and I will not be recommending them if anything steering people in a different direction, utterly an embarrassment to the company. The entire time I was there suffering through my own process. I was watching other customers experiencing near the same treatment and issues with products and services, not being for the customer, but against the customer.

I went in to exchange a digital decoder box and get an M card and tuning adapter. After being told…read morethey didn't have either one the second girl pulled them out of the closet. I mentioned I need the USB cord for the tuning adapter and was promptly told they did not have one. After she disappeared in the back for 5 minutes returning with the cord, and now 5 customers deep behind me. She was unable to get the M Card or Tuning Adapter to scan into the computer so I was, of course, told they were bad and they would have to send a tech sometime next week. I don't live here full time so I left with nothing but a cavalier attitude of How they could care less about my cable problems. Come back next time you're down. Charter has a reputation of crappy service here. You can not get a phone number so you can call this office location. You have to drive all the way over there, no matter where you are, so you can find out they can't help you. Subsequent to this visit the 800# told me they have plenty of M cards on hand. I stayed an extra day only to be told once again, "we don't have any".

I went there for 39.99 a month router and I had it for one month after that it's been 80 a month…read moreand they say that they don't know who set me up with that so low but they can't change it now. I wait over an hour every time I need to talk to someone bc the two women who work their talk about their men they are with and Harry Potter instead of taking care of business. I also I asked for paper bills to be sent to my house and still have received zero paper bills after several months.

I recently was in the store on Missouri Boulevard in Jefferson City, Missouri. I purchased a plan…read moreand upgraded my iPhone 11 to an iPhone 14. I returned during the trial period of 15 days wanted to give every thing back and they advise me my iPhone 11 was gone forever and they could not retrieve it. This made the store associate so mad but he stated you can videotape me if you want but he said no no no just get out of my store. He then threaten to call the police on me. If I didn't leave . Another associate came out and tried to correct his very unprofessional behavior . When I asked why he was gonna call the police on me. He said you can't videotape in our store unless you have something good to say about it Customer service attempted to make things right but even they stated they can't get my phone back so now I must remain with this company, if I want a phone that works bummer