We were without internet For 10 months because of a fire we had in our area. We were finally able to get Internet the first part of May 2019 With AT&T so I was just excited to be able to have Internet back! But I am not happy at all with the way AT&T gets you is you cannot have unlimited Internet unless you take Direct Tv as a bundle so the representative told me it would include a $200 visa gift card and it would also include the NFL Sunday ticket at no cost. Well it's been 3 1/2 months now and I haven't received my $200 Visa card and I just Found out I do not get the NFL Sunday ticket. Disappointed when companies do not provide what they say they will. Think twice before going with Direct Tv and now since AT&T includes Directtv think twice about AT&T if you have a choice you might have a better choice than AT&T and DIRECTV!!! read more

I would put no stars if I could, We ordered the internet service in December. The router was to come in the mail the next day. No router came. A cell phone came with a cell #. I have a cell phone and had so with Verizon for many years-- I called AT&T company and told them the problem. they told me they dont even have internet in my area. I asked then why did your guy sell me internet service after he checked my address??. End result was to send cell phone back and all would be cancelled. This was done, Jan 22, I receive a bill for 85.00. I call them again. After several hours on the phone and 5 transfers. No one was able to help me. I went online and started the chat thing and gave them all the info-- after an hour things were all fixed again and it showed account closed for buyers remorse-- really?? This whole thing was their fault but if they want to call it that OK! I then received a new bill Feb 12- today- starting with " just a friendly reminder to pay my bill ect ect--- Now I'm mad-- I went on the chat thing and copy and pasted the last chat I had emailed myself so they wold have all the info- after 45 min he tells me "I see you are logged in" I said yes to my Directv account so I could get on the chat- He said he could no longer help me as I could not give him a 4 digit code-- He said I needed to call the 800 # and authenticate myself-- WHAT??? So of course I call and let them have it-- I said maybe I need to cancel my directTV so I can totally get rid of AT&T for good. I still need to do that. After being transferred again and telling my story, the gal said she would reverse the charges and it would show 0 due-- Ummmm what about next month?? Delete the friggen account!! The worst company I have ever dealt with. Maybe they have taken on to much-- Don't use them for anything!!!! read more