Walked in. Smelled like weed in the lobby. Not one worker in sight. Very odd. Hopefully it was just…read morea one off.

Verizon truly sets the standard for exceptional customer service! The store manager and associates…read moreconsistently go above and beyond to create a welcoming, stress-free experience. They are not only knowledgeable and professional, but also take the time to explain products in a way that feels approachable and personalized. I especially appreciated how they recommended protective options for my new phone with zero pressure--just genuine care for making sure I left confident and prepared. Their efficiency in transferring my data made the upgrade process seamless, and I love the added peace of mind with my new liquid glass screen protector. This location has become my go-to because the team demonstrates integrity, expertise, and a true commitment to customer satisfaction. They make technology feel easy and approachable exactly what you want when investing in a new phone.

Not great, took forever to get my screen replaced, long lines too since its in the food court.read more

Sells cheap accessories that have been marked up by at already 25x the cost. Claims their is a…read morewarranty for accessories but one question further it was obvious he was all talk. Went to him a couple times to fix a cracked screen each time it made phone worse. I just don't trust him

I had this place replace the screen on my phone a while back. This was the place where they were…read morevery faux friendly and happy to see me. Until I paid. Then it was "step away from the desk" when I came back to pick up the phone. Very unfriendly. Don't.

Unprofessional don't stand behind the phone in spent 450.00 on a phone noticed right away the…read morephone kept saying I needed to check the sms card .2 weeks went bye finally after dropped calls rebooting phone etc... etc...I went back so the kid says I might have a bad sms card so I went to Verizon to get a new one and gave it a few days and he said if it doesn't work then the phone is bad.braught it back and spoke to the owner and right away started dodging the time of warranty I had this from day one .terrible service i told him look this is with in the warranty it's been going on from day one his reply was if you give me attitude I'm not standing behind anything. He's 2 for a nickle shit person and service..I strongly advise don't buy from them

I had spectrum for 3 years and after the first year every other day my internet would go out and it…read morewould take up to 30 min for it to come back after me trying to fix it. I called multiple times with no help. Moreover, after the 1st year it went from $40 a month to $65 a month and I called multiple times to see if I could get discounts or any other options to make it affordable but they never helped me. so when I finally switched I got this extremely pushy guy trying to give me better deals and it took me 47 min to cancel my services because he kept pushing. At the end he ended up hanging up on me.

Spectrum now became a scam service. They increased price 40%+, then when you change the internet…read moreplan (after your contract ended) they will surprise you with additional charge. Watch out folks.

Have never had luck at any of the other stores near the Mall or near Target NW. stopped into the…read moreone on Marketplace and the guy said that he couldn't help unless I had an appointment, but then asked what the issue was. I explain the issue and he said "oh, it's your SIM card. Stop into any Verizon store at any time and they'll change it out, takes 5 minutes". So I asked if he could just do it and he said "not without an appointment". There was no one in the store. So we left. Took a week for me to be home and made an appointment at this location. Showed up and was greeted by Tristen. I explained my issue and Tristen took 45 seconds to pop out my SIM card, only to find that it was the card. Even prior to looking at my SIM card, he stated he believed it was an issue with the account itself. So, we made some easy changes and guess what... phone works WAY better and does what it should. Tristan had stated he literally just started with the company and it had been his 3rd week. He was super nice and very professional in helping me troubleshoot my phone problems. He may be new, but he was right. He didn't just blow me off like the NW store... which we have had many issues with over the past couple years. Who knew this little gem existed. We'll be coming here from now on. Thanks again Tristen!!!

We were in the Verizon store in Mason City, Ia for the Black Friday deals in November 2023…read more Beware!!!! We switched to Verizon and added 2 lines plus the 3 we were moving there. The phones (5) were supposed to be FREE ... not one month have we not been charged a fee for each phone! This is bate and switch!!!! Fraud!!! And the internet is half the speed I was told!! I have spent hours on the phone with customer service and hours in the store trying to get this all corrected to the amount we were told!!! I am so frustrated with this terrible situation!!!! I am leaving the crooked Verizon I would NOT recommend them to anyone! I could tell you more don't go there unless you want to be lied to!

We visited this store on Sunday, July 15, 2018. Katie, who was the only employee in the store, is…read moreawesome. My phone completely crashed and she took the time to get it up and running. She did not want me to leave the store until I was satisfied with the solution. I totally recommend going to this location if you want the superior customer service that Katie provides.

I stopped in here because my cell was acting up, they were extremely busy and seemed understaffed…read more The store has everythng you would need from computer parts to cell phones. I get my rechargable batteries here. When I finally got someone to help me, he was very friendly and solved my problem.

Only place in town where you can find a coaxial end connector or obscure radio parts. If its not in…read morestock you can probably order it off their website. The guys are very knowledgeable and helpful. They could use a bigger store for sure.

My 91 yr old mother went back to the store on 6/14/23 to ask a service representative to download…read moreher contacts again. She had purchased a new phone 2 weeks prior and paid $29 to have her contacts transferred to her new phone, but unfortunately some of them were missing. When she was finally helped, the service rep replied to her, "Sure, and that will be another $29 to download your contacts again. You should have made sure you had all of your contacts before you left the store." Unbelievable and so angering to hear someone make a comment like that. How many of us would ever know that we had a contact missing, let alone a 91 yr old. They are clearly trying to rip off the elderly!

Just for the heck of it I decided to pretend my phone went belly up and went to the website for…read morelocal Rochester Store where I bought the phone. Today is 8 dec and I may be able to get an appointment for dec 17 or 18. If my phone was being used for business I would kind of be screwed. Ya I get covid, I also get Verizon cant go into hiding and close all the stores. You are selling a major communications device people rely on and cant just cater to your hours or lack of. i suggest getting big boy pants and open those stores and take care of needs of the customers not yours. Time to change companys.

They have zero customer service they had me bring my wife's phone in for service they scheduled me…read moreto come in five different days and them said they would call me they still haven't called and I have the total tech plan

Trying to get customer service in this store is ridiculous. I've asked four people a simple…read morequestion, and they have ALL given me the verbal equivalent of a shrug, and pointed me to the next person or less. I'm standing waiting now after the fourth guy told me he didn't know, and I cordially suggested that he might be able to find someone that wanted my money enough to FIND the answer. Where do you find this many apathetic humans?

Verizon on Market Place Rochester, MN Excellent customer…read moreservice! Anthony answered all my questions and I did not feel rushed. He gave me his work number and answered my call! Polite and informative. Very helpful!

It's back to "walk-in", no appointment necessary. We've been to a lot of different Verizon…read morelocations, and this one by far is our favorite just due to staff. Had an issue with our phone and account and the staff was awesome in getting everything fixed. We joked and had a good time as things got completed during our account fix. We also upgraded one phone and the activation was the smoothest, and quickest ones we've ever experienced. The staff also walks EVERYONE out the door and thanks is for coming in...also something not found at other locations. Customer Service is top notch here.