Optimum has terrible, awful service for their cable and internet. Over the past two years, my…read morefather's cable box went out totally, leaving him without service. Apparently the cable boxes are quite cheap and shoddy. We had to bring it in to this store for a replacement, and waited in a line nearly out the door, having arrived ten minutes after opening. When I asked why the line is so long and the service is so slow, I was told the computers were out. This is the exact same excuse I was given two years prior when I encountered a long line. Are they making it up? What is going on Optimum?

As a new customer I received my equipment on 6/25 and set it up using the self set up link…read more Internet wasn't working so I called and had my reboot and they reset the gateway. They tell me tech can't come til 7/6. Then get text saying they may be able to resolve issue over phone and schedule phone call for the next morning. They call and put my internet line for cust. service after a 7 minute wait I have to tell them I have a scheduled call and they do the exact same thing as before and make an update apt. for tech. to come but "no slot" until 7/4 @ 11. Then I get a text saying I have apt scheduled 7/3 @11. The next morning after running a new coax wire straight from modem to the box outside we went look at the pole and seen the wire wasn't screwed in on the pole. So I called and told them if one of the techs could just come screw in the wire I'm sure it would work like that until they could come put an outlet. They told me all the techs were working on a outage across town (very sm town). I told him it wouldn't take 5 minutes to come screw it in and get bk to his crew. But he said he could not do that and canceled my apt and made a new one for same day @ 8am-11am. This is for a "NEW" customer. Needless to say I'm looking into other companies.

Kurt was amazing in helping us from the sale to overseeing the install and making everything right!…read more He deserves a big raise!!

Audio Video Innovators recently completed an above the fireplace TV installation for me. There were…read morea few technical issues. However Kurt at Audio Video Innovators made it all good. I am a very satisfied customer and would use Audio Video Innovators again.

Fast friendly not only did they install my vivint.smart home security package they also hooked up…read moremy internet out in the country this is unheard of the pro that came to my house listen to my wants and needs came up with the perfect package and saved me over 120$ a month I will definitely recommend to anyone great service great people

From the owner: We specialize in making your life and home a smart home with cutting edge home automation and…read moresecurity products When it comes to high definition satellite TV services We have you covered no matter where you live with Directv and Dish network We are really also proud to offer a true high speed Internet service and home phone virtually anywhere,so whether your looking to come up with the ultimate bundle or not happy with your current providers and want to save money we are your one stop neighborhood dealer where world class service is the standard

If I could give my Cox Communications local Baton Rouge, LA Siegen Ln store zero stars I would! My…read morefather recently passed away, but has been a long time customer with Cox for over 40+ years! As the court-appointed legal administrator for my father's estate, I brought my 80-year old newly widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, of which the customer service rep refused to look at but demanded 5 times that I show her "power of attorney" documents for my father. Ignoring me and our legal paperwork, she simply dismissed the estate letters of administration as a "piece of paper", and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant I would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. The unprofessionalism of this young woman was appalling; wearing a face mask only covering her mouth but not nose, mumbling and rolling her eyes throughout our entire interaction and showing zero interest in her job and outright disdain toward helping customers. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this local company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint against these service representatives and store although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider! The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809 @CoxComm @CoxHelp @CoxLouisiana

If I have one piece of advice for anybody in Baton Rouge - if you have another option *ANY* option…read morefor service lines and WiFi around you, choose anything other than this company. Customer service, WiFi service, and anything in between is simply consistently terrible.

Working with Network Communications is great!…read more Their investment in East Texas is second to none and they are bringing the future of high speed fiber Internet!

From the owner: Provide Fast, Reliable, and Innovative voice and Internet service with a personal touchread more

What a mobile service scam! I signed up for their service in February and paid up front for a…read moreMotorola razr they were sending to me in the mail. So when I got the Moto z, a much less expensive phone, I contacted them and it took multiple phone calls just to get them to send me a label to send the phone back to them. Then they wanted me to pay a $50 restocking fee for their error! It is now June and I have repeatedly called to cancel this service but they refuse to refund my money and would only give me credit on my optimum internet bill until the majority of what I paid in advance for their optimim mobile was provided back to me. During this time they made further charges on the credit card I used for my initial purchase and the mobile line was never activated! Customer service for this company involves repeatedly being transferred to someone else who almost always speaks poor English so is difficult to understand and repeatedly being put on hold. It's a nightmare!!!

I opened an account here in 2023/4, when I ETSed in April 2025 I returned the stuff in store and…read morethought I cancelled it. I thought I've cancelled it four times now in April 25, July 25, December 25, and April 26. They never seem to do it right though and I've paid hundreds of dollars each time I tried to cancel for months of service at a house I don't live at anymore, with a modem I gave back. Guess who I'm on the phone with now trying to cancel again because they kept trying to bill me? 13 months after leaving the address and giving them their stuff back, fifth times a charm I hope. Worse than useless customer service, bordering on scammish.

Short and simple. I cancelled service and cannot get my refund for credit balance of $58.87. I have…read morecalled 7 times over the last 6 months. The first call - oh - you'll receive your refund in a cople of weeks. Then - it will be a month. Then - it will be 3 billing cycles... and so on and so on. I love the fact that I have all those calls recorded as proof. I called yesterday and today - they say it will be mailed - but refuse to give me a date it will be mailed. It's been SIX MONTHS. I see from the previous BBB complaints - this apparently is their scam. The staff is incompetent and dishonest, just like the company. I look forward to posting additional reviews on multiple websites. They've wasted my time - so now I'm going to waste some of theirs... SMH. #Idiots

Their internet is terrible for the past few months I haven't been able to play games at all because…read moreit lags so bad it's by no stretch of the imagination impossible to even play video games, sometimes YouTube won't even load some nights, they also charge ridiculous prices for speeds that you only get a fraction of, can you fathom paying at minimum $50 a month for internet and getting sub 1mb/s download speeds? Neither could I but now I can.