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    AT&T Store

    5.0 (1 review)
    Closed 1:00 pm - 5:00 PM
    Updated over 3 months ago

    Services - AT&T Store

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    7 years ago

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    Cox Business -  Ensure seamless operations and Internet savings for your Business growth with Cox Business reliable Internet packages.

    Cox Business

    (5 reviews)

    If I could give my Cox Communications local Baton Rouge, LA Siegen Ln store zero stars I would! My…read morefather recently passed away, but has been a long time customer with Cox for over 40+ years! As the court-appointed legal administrator for my father's estate, I brought my 80-year old newly widowed mother into the Siegen Ln store on the morning of October 6, 2025 to change their account from his name to hers. Upon explaining our situation, I immediately provided my legal paperwork and a death certificate, of which the customer service rep refused to look at but demanded 5 times that I show her "power of attorney" documents for my father. Ignoring me and our legal paperwork, she simply dismissed the estate letters of administration as a "piece of paper", and I quote "that anyone could type up." I even showed her the court seal on the legal estate court documents but she was belligerent and adamant I would provide her with power of attorney paperwork or she would not help me. This was so upsetting for both my 80-year old mother and I both, and I literally had to tell the customer service associate over and over that power of attorney isn't applicable for anyone who is deceased, it is only for someone who is still living. The unprofessionalism of this young woman was appalling; wearing a face mask only covering her mouth but not nose, mumbling and rolling her eyes throughout our entire interaction and showing zero interest in her job and outright disdain toward helping customers. At that point she brought out either a manager or another employee who had no interest in helping us either. WE WERE TOLD TO GO HOME AND CALL COX's 1-800 number if we wanted to transfer the account. This was absolutely pitiful disgusting service, especially for elderly clients who have been with this local company for over 40 years! Blatant disrespect for customers and for the law. Cox will not provide me any formal way to file a complaint against these service representatives and store although I have called and asked specifically. Do not do business with this company and please protect your elderly parents if they are continuing to use Cox as their TV or internet provider! The office information from the visit I am referencing is as follows: Date: 10/6/25 Time: 10:21AM Operator: 76650 WS ID: CBUPVO Return Tech Nbr: 01065 Location: 6725 Siegen Ln Ste J Baton Rouge, LA 70809 @CoxComm @CoxHelp @CoxLouisiana

    If I have one piece of advice for anybody in Baton Rouge - if you have another option *ANY* option…read morefor service lines and WiFi around you, choose anything other than this company. Customer service, WiFi service, and anything in between is simply consistently terrible.

    Optimum

    Optimum

    (12 reviews)

    What a mobile service scam! I signed up for their service in February and paid up front for a…read moreMotorola razr they were sending to me in the mail. So when I got the Moto z, a much less expensive phone, I contacted them and it took multiple phone calls just to get them to send me a label to send the phone back to them. Then they wanted me to pay a $50 restocking fee for their error! It is now June and I have repeatedly called to cancel this service but they refuse to refund my money and would only give me credit on my optimum internet bill until the majority of what I paid in advance for their optimim mobile was provided back to me. During this time they made further charges on the credit card I used for my initial purchase and the mobile line was never activated! Customer service for this company involves repeatedly being transferred to someone else who almost always speaks poor English so is difficult to understand and repeatedly being put on hold. It's a nightmare!!!

    I opened an account here in 2023/4, when I ETSed in April 2025 I returned the stuff in store and…read morethought I cancelled it. I thought I've cancelled it four times now in April 25, July 25, December 25, and April 26. They never seem to do it right though and I've paid hundreds of dollars each time I tried to cancel for months of service at a house I don't live at anymore, with a modem I gave back. Guess who I'm on the phone with now trying to cancel again because they kept trying to bill me? 13 months after leaving the address and giving them their stuff back, fifth times a charm I hope. Worse than useless customer service, bordering on scammish.

    AT&T Store - mobilephones - Updated June 2026

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